Enterprise Mobility & the Cloud:

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3 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Enterprise Mobility & the Cloud:

Enabling a Mobile Workforce

Trends, Challenges, and Strategies


The IT industry is rapidly moving towards a world of mobile,
cloud, big data, and social computing services


much faster
than many realize. These technologies are forecasted to drive
90% of all IT growth over the next 5
-
7 years (IDC Nov 2012)



In the federal government, agency leaders are looking to
mobile and cloud technologies to offset increased budgetary
pressures. These platforms allow agencies to reduce real
estate, energy, and IT capital / infrastructure costs from
increased worker mobility, telecommuting, cloud adoption



By 2015, the federal government plans to save close to $5B
annually through data center consolidation enabled by cloud
computing (
NextGov

Jan 2013)

Introduction

First, let’s take a moment and review
some key Mobility and Cloud terms

What exactly is the Cloud?

“A model for enabling ubiquitous,
convenient,
on
-
demand
network access
to a
shared

pool of configurable
computing resources (e.g., networks,
servers, storage, applications, and
services) that can be rapidly provisioned
and released with minimal management
effort or service provider interaction.”

There are 3 basic Cloud Service Models
-

SaaS

App 1

App 2

App 3

Integration & Middleware

Infrastructure (Hardware, Network, Storage)

P
aaS

I
aaS

SaaS

Software

as service.
Software, applications,
and data are hosted in
“the cloud’ by a 3
rd

party. Typically access
via a web browser.

There are 3 basic Cloud Service Models
-

PaaS

App 1

App 2

App 3

Integration & Middleware

Infrastructure (Hardware, Network, Storage)

P
aaS

I
aaS

SaaS

Platform

as service.

A service that allows
you to build, deploy,
and host applications
in “the cloud’ by a 3
rd

party.

There are 3 basic Cloud Service Models
-

IaaS

App 1

App 2

App 3

Integration & Middleware

Infrastructure (Hardware, Network, Storage)

P
aaS

I
aaS

SaaS

Infrastructure

as service.

A service that allows you
to utilize IT hardware,
network, and/or storage
in “the cloud’ by a 3
rd

party.

Enterprise Mobility


Some Key Terms


BYOD


Consumerization

of IT


Enterprise Mobility


Mobile Device
Management (MDM)


Mobile Application
Management (MAM)


Over the Air (OTA)
Transmission


Virtual Desktop
Infrastructure (VDI)


User Experience

What is driving adoption of
Enterprise Mobility and Cloud in the
workplace?

Smartphones are surpassing PCs in sales

Spending
on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing, cloud
services, social networking, and big data (
IDC)

The rise of the tablet

80% of polled IT professional say tables are growing in organizational importance, 64% of organizations are
adopting customer applications for business practices and 65% are predicting an increase in employee owned
devices used within the organization (
InfoWeek
)

Internet traffic from mobile devices is growing rapidly

Global internet traffic originating from mobile devices climbed to 13% of total internet
traffic in 2011.
By 2015,
more Americans will access the internet via mobile devices than desktop
PC’s


(Federal Government Digital Strategy, May 2012)

Employees personal use of consumer cloud services

End user experience with consumer cloud services is
accelerating organizations’ cloud
adoption

(CDW 2013 State of the Cloud Report)

Consumerization

of IT is driving BYOD adoption

According to Gartner, Smartphone BYOD programs are in place at 33% of companies

Consumerization

of IT is driving BYOD adoption

According to Gartner, Tablet BYOD programs are in place at 47% of companies

Consumerization

of IT is driving BYOD adoption

40%
report their
agency
has or will implement
BYOD within the next 2 years
(Mobile
Work
Exchange May 2013).

38
% of companies expect to stop providing devices to workers by
2016 (Gartner April 2013)

The Federal Gov’t is committed to
Mobile and the Cloud

Federal Data Center Consolidation Initiative (FDCCI)

Feb 2010
FDCCI
Created

Federal Data Center Consolidation Initiative (FDCCI)


Created to reverse historic growth of Federal data centers


from 432 in 1998 to 1100+ in 2009 (FDCCI FAQs May 2012)


Focus on reducing costs of hardware, software, IT operations


Shift IT investments to more efficient computing platforms


Reduce overall energy and real estate footprint


Increase IT
security posture of the
government

By 2015, Federal
agencies plan to
eliminate more
than 800 data
centers (FDCCI
FAQ 2012)

The “Cloud First Strategy”

Feb 2010
FDCCI
Created

Feb 2011
Cloud First
Strategy

Cloud First Strategy


Accelerate pace gov’t realizes value from cloud computing


Require agencies to evaluate cloud computing options


Articulates benefits, considerations, and trade
-
offs of the cloud


A decision framework & case examples for cloud migration


Cloud computing implementation resources


Defined activities, roles, and responsibilities for cloud adoption

42% of Federal
agencies
implemented or
maintained cloud
service in 2012, up
from 29% in 2011
(CDW 2013 State
of the Cloud)

Federal Risk & Authorization Management Program

Feb 2010
FDCCI
Created

Feb 2011
Cloud First
Strategy

Dec 2011
FedRAMP

Launched

Federal Risk &Authorization Management Program (
FedRAMP
)


A federal program to certify public cloud providers


A more consistent approach to cyber security in the cloud


Provides standardized approach to security assessment,
authorization, and continuous monitoring for cloud products
and services


Long
-
term used to certify mobile devices

Today, there are 2
certified cloud
providers with
over 75 providers
in process for
certification

Digital Government: Building a 21
st

Century Platform

Feb 2010
FDCCI
Created

Feb 2011
Cloud First
Strategy

Dec 2011
FedRAMP

Launched

May 2012
Digital Gov’t
Strategy

Digital Government Strategy outlines (3) objectives


Enable constituents and federal mobile work force to access
high
-
quality digital government information and services
anywhere, anytime, on any device


Seize opportunity to procure and manage devices, applications,
and data in smart, secure, and affordable ways


Utilize power of gov’t data to spur innovation and improve
quality of service for American citizens

In May,

GSA awarded
gov’t
-
wide
contract for
wireless service &
mobile devices
with projected
savings of $300M
over 5 years
(
GSA.gov
)


Department of Defense Mobile Device Strategy

Feb 2010
FDCCI
Created

Feb 2011
Cloud First
Strategy

Dec 2011
FedRAMP

Launched

May 2012
Digital Gov’t
Strategy

Jun 2012
DoD

Mobile
Device
Strategy

DoD

Mobile Device Strategy outlines (3) goals


Advance and evolve the
DoD

IT Infrastructure to support
mobile devices


Institute mobile device policies and standards


Promote development and use of
DoD

mobile and web enabled
applications

The
DoD

is
looking to support
100K+ unclassified
users by 2Q 2014
and ultimately
support 600K
users

(Feb 2013
DoD

Mobile Device
Implementation
plan )

Benefits and Challenges

W
orkforce mobility and telecommuting are gaining steam

Mobile Work Exchange April 2013

According to the GSA, telework delivers a 200
-
1500% ROI through increased productivity, reduced absenteeism,
lower real estate costs, and
reducted

recruitement

needs

…and offer tremendous personal savings & benefits

Mobile Work Exchange April 2013

According to the Mobile Work Exchange, the telework week held in March saved over $12M in commuter costs

Various benefits are driving adoption of Mobile & Cloud

Increased Productivity

Employee Satisfaction

Business agility

Scalability
(“Elasticity”)

Lower Capital Expense

Innovation

Messaging

Business

Applications

Data

E
mail

Improved customer
experience

Top Cloud Barriers


IT Leaders






CDW 2013 State of the Cloud Report

…but there are challenges & barriers with Mobile & Cloud


C
-
Level pressure to act
now


Security
of proprietary data and systems


Technology
integration


Service performance


Budgets / BYOD hidden costs


Lack of corporate policies


Cultural adoption & training


Rapid pace of technology change


Large & growing # of
vendors


Regulatory & mandate compliance


Supporting multiple OS /
Plaforms


Changes to organizational R&R

Federal & corporate IT leaders are
struggling with:

73%

60%

42%

27%

30%

35%

Security

Budgets

Policies

Technical

Leadership

Culture

0%

50%

100%

Top Mobile Barriers


Federal IT Executives














Mobile Work Exchange Survey May 2013

46%

Security

32%

Performance

25%

Integration

Software solutions exists to deal with some challenges

Software

Features

Mobile Device
Management (MDM)


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MDM functionality typically includes over the air (OTA)

distribution of
applications, data and configuration settings for all types of mobile devices



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-
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rd

party applications in a
centralized fashion.


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application provisioning, automated application provisioning, automated
application configuration, application updates, application back
-
up,
application removal, application white list and black list management

Mobile Application
Development Platform


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attempt to access the network.


Ai
ms to control access to a network with policies,
i

Virtual Desktop
Infrastructure (VDI)


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….but a comprehensive mobile & cloud strategy is required

Strategy

Enterprise

Strategy

Enterprise Strategy


Enterprise strategy and vision


Workforce enablement


Business processes


Customer, suppliers & partners


Marketing and adoption plans

….but a comprehensive mobile & cloud strategy is required

Strategy

Governance

Program Governance


Portfolio management


Performance measurement


Organizational structure


Expense and asset management


Corporate policies

….but a comprehensive mobile & cloud strategy is required

Strategy

Security

Security


Security Policies


Risk Management


Network access and control


Device & application management

….but a comprehensive mobile & cloud strategy is required

Strategy

Applications

Applications


Application strategy


Application architecture


User experience and design


IT capabilities & processes

An assessment & roadmap tool to manage the complexity

Mobile Readiness & Maturity

Score Card

Category

Evaluation Component

Maturity Score

Gaps & Summary Findings

Enterprise

Strategy


Enterprise strategy & vision


Workforce enablement


Business processes


Customers, suppliers, & partners


Marketing & adoption plans

Level 0
-

None

Level 1
-

Low

Level 2
-

Medium

Level 3


High

Level 0
-

None


Complete


Complete


Complete


Complete


Complete

Governance


Portfolio management


Performance measurement


Organizational structure


Expense & asset management


Mobile policies

Level 1


Low

Level 2
-

Medium

Level 3
-

High

Level 0


None

Level 1


Low


Complete


Complete


Complete


Complete


Complete

Security


Mobile security policies


Risk management


Network access & control


Device & application management

Level 2
-

Medium

Level 3
-

High

Level 0


None

Level 1


Low


Complete


Complete


Complete


Complete

Applications


Application strategy


Application architecture


User experience & design


Capabilities & processes

Level 2
-

Medium

Level 3


High

Level 0
-

None

Level 1


Low


Complete


Complete


Complete


Complete

Identify gaps, determine mobile ‘readiness’…

Assessing maturity level (0
-
3) for
each evaluation component

and build the strategy roadmap with
all

stakeholders

JUN 13

JUL 13

AUG 13

SEPT 13

OCT 13

Initiative

Sponsor

Enterprise Strategy


Established Executive Steering Committee


Define Mobile Vision


PMO

CIO / CMO

Governance


Webinars


Product Reports


3
rd

Party Research


Develop Corporate Mobile Policies


HR

VP Products

R&D

Legal / CIO

Security


MDM Deployment


NAC Upgrade


Mobile Security Policies


CIO

VP Eng.

CSO

Applications


HR Pilot App


MEAP Vendor Evaluation


Accounting / Finance Budget Approval Process


Unified Communications RFP


HR / CIO

CIO

CFO / CIO

CIO

Workforce Training


Sales and Marketing Team


Business Unit 1 Team


Accounting / Finance Team


HR

HR

HR

Recommended Reports

CDWs 2013 State of the Cloud Report

Mobile Work Exchange Digital
Government Strategy Report May 2013

Digital Government: Building a 21
st

Century
Platform to Better Serve the American People
May 2012

Thank You

20149 Bandon Dunes Court

Ashburn,
VA 22182


Mobile
phone:
703
-
402
-
0357


Robert M. O’Such, PMP

Principal Consultant

osuchrm@gmail.com

7901 Jones Branch Drive

Suite 400

Mclean,
VA
22102


Mobile
phone:
856
-
266
-
2831


Don
Bruns

Managing Director

dburns@navigationarts.com

B
usiness
-
IT

E
nablement

Strategy | Planning | Execution