Enterprise IT Industry Topic Series

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3 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

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Enterprise IT Industry Topic Series

Cloud Computing / ITOM Solutions


Week 3

Travis Greene




Erin Quill

Senior Product Marketing Manager


Sales Enablement Specialist

Travis.Greene@netiq.com



equill@netiq.com



September 24, 2012

© 2012 NetIQ Corporation. All rights reserved.

2

Situational Fluency

Successful conversations with existing and potential
customers are founded on your ability to
show
understanding of the world they live
in, the
business issues they face,
and
the ability to speak
their language
. This
enablement series
focuses on
how to ensure your conversations
on
Cloud Computing
are credible.


36%

of Business Leaders indicate that conversations
they have with sales reps are of value to them.


Our goal is to enable Customer
-
centric conversations,
conversations focused on
their

issues and priorities

© 2012 NetIQ Corporation. All rights reserved.

3

Industry Topic Webcast Series


Selling is about
enabling
the customer
to solve
business problems and
meet business priorities,
not selling the virtues of a
product


Sales Enablement
Webcasts are going to
focus on the top
Business/Enterprise IT
topics organizations are
wrestling with


Topics


Cloud,
Consumerization

of
IT/BYOD, Big Data, Business
Interactions (B2x), and Business
Continuity/ Disaster Recovery


September


The Cloud



Sep 10
and
17


What is the
Cloud? Why all the hype?
Business Concerns and
Challenges, and engaging in
business discovery


Sep 24
and
Oct 1


Scenarios on
how and where NetIQ products
help customers address their pains
and meet
priorities


On
-
demand Deliverables in
October

© 2012 NetIQ Corporation. All rights reserved.

4

Today’s Agenda


ITOM
-
related cloud problems, matched to NetIQ solutions


Shadow IT


Downtime


Creating Competitive Cloud Services


Summary


Q&A



ITOM
-
Related Cloud Problems

5

© 2011 NetIQ Corporation. All rights reserved.

6

Shadow IT

The cloud services that the business buys
directly, without knowledge or involvement
from the IT organization


Circumvents the controls that minimize risks of
outages and cost overruns


IT organizations can see this trend as both a threat
and an opportunity to create competitive offerings with
private clouds


Private clouds are more than virtualization
-

automation is needed for self
-
service provisioning,
DR, securing, maintaining and billing for usage

© 2011 NetIQ Corporation. All rights reserved.

7

Shadow IT Solution Component

Building
, Securing and Maintaining a Private Cloud


NetIQ Cloud Manager


Rapid automated
provisioning matches public
cloud deployment speed,
BUT with internal controls


Up
-
front visibility allows the
cost of IT services to be
aligned with business
priorities


Self
-
service portal
encourages adoption,
controls access and
expenses


Eliminates virtual and
cloud sprawl

© 2011 NetIQ Corporation. All rights reserved.

8

Shadow IT Solution Component

Building,
Securing

and Maintaining a Private Cloud


NetIQ Sentinel


Security Information and
Event Management


Log Management


NetIQ Secure
Configuration Manager


Continuous configuration
assessment and reporting
to maintain system integrity
and compliance


NetIQ Change Guardian


Change and user activity
monitoring for critical data

© 2011 NetIQ Corporation. All rights reserved.

9

Shadow IT Solution Component

Building,
Securing

and Maintaining a Private Cloud

Live backups

<1 hour RPO & RTO

PlateSpin Protect:

Disaster Recovery solution
for all server workloads.

Easy to test

One
-
click

failover

Virtual

servers

Virtual

hosts

Physical

servers

Workload
decoupled

from
hardware

© 2011 NetIQ Corporation. All rights reserved.

10

Shadow IT Solution Component

Building, Securing and
Maintaining

a Private Cloud


NetIQ AppManager


Auto
-
detect and deploy
monitoring for Virtual
Machines & workloads in
your private cloud


NetIQ Operations Center


Understand the
performance of services,
regardless of where they
are hosted

© 2011 NetIQ Corporation. All rights reserved.

11

Downtime

Significant outages of popular cloud
services continue to make headlines


Organizations must be able to
objectively measure the performance
of public
-
cloud services


Hold cloud service providers accountable
for service levels


Ensure users can perform their jobs

© 2011 NetIQ Corporation. All rights reserved.

12

Downtime Solution Component

Objectively Measure and Report Against Service Levels


NetIQ AppManager


Actively performs user
transactions at regular
intervals, collects data and
escalates events


NetIQ Operations Center


Create dashboards of
service performance
achievement so that
remediation can be
pursued

© 2011 NetIQ Corporation. All rights reserved.

13

Creating Competitive Cloud Services

Most service providers are
joining the cloud computing gold
rush. They are well
-
positioned
for this role, but like internal IT
organizations, are threatened by
cloud providers competing for
their business. They must adapt
to stay relevant.


Service providers need a way
to rapidly and reliably address
the market demand for cloud
services

© 2011 NetIQ Corporation. All rights reserved.

14

Creating Competitive Cloud Services

A powerful set of tools for service providers to get services
deployed quickly


NetIQ Cloud Manager


Secure and compliant

self
-
service portal for
rapid

automated

provisioning of
IT services


NetIQ Access Manager


Offer “Access as a Service”


NetIQ Aegis


Automate simple or complex
processes by integrating
multiple tools


Summary

Why You Should Care


1
5

© 2012 NetIQ Corporation. All rights reserved.

16

Why You Need to Understand ITOM
-
Related Cloud Problems and Solutions


Cloud is a disruptive technology to the way IT services
are being delivered


Shadow IT exposes the business to unanticipated risk


Downtime is more common than expected


Cloud Service Providers (CSPs) are looking for ways to
accelerate the delivery of cloud services


Your customers are struggling with how to address the
problems that cloud computing causes


help them and
become a trusted advisor

Enablement Wrap
-
Up

1
7

© 2012 NetIQ Corporation. All rights reserved.

18

Enablement Roadmap


Upcoming Enablement Webcasts


Monday, Oct 1: Cloud Session #4: The Value of NetIQ ISG Solutions in and with
the Cloud


Monday, Oct 8: Access Governance Suite 6.1


On
-
demand Deliverables


Conversation Cards: October


Sales Conversation Guides: October


On
-
demand Curriculum: November


NetIQ U


EMEA: October 9
-
11, Munich / North America: October 22
-
24, Provo


© 2012 NetIQ Corporation. All rights reserved.

19

Thank you.

Questions?

This document could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein. These changes may be incorporated in new
editions of this document. NetIQ Corporation may make improvements in or changes to the
software described in this document at any time.


Copyright © 2012 NetIQ Corporation. All rights reserved.


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,
ActiveView
, Aegis,
AppManager
, Change Administrator, Change Guardian, Compliance Suite, the
cube logo design, Directory and Resource Administrator, Directory Security Administrator, Domain Migration
Administrator, Exchange Administrator, File Security Administrator, Group Policy Administrator, Group Policy
Guardian, Group Policy Suite,
IntelliPolicy
, Knowledge Scripts,
NetConnect
, NetIQ, the NetIQ logo,
PSAudit
,
PSDetect
,
PSPasswordManager
,
PSSecure
, Secure Configuration Manager, Security Administration Suite,
Security Manager, Server Consolidator,
VigilEnt
, and
Vivinet

are trademarks or registered trademarks of NetIQ
Corporation or its subsidiaries in the United States and other countries.