Moving Online with Chambers

longtermsingularInternet και Εφαρμογές Web

4 Δεκ 2013 (πριν από 3 χρόνια και 4 μήνες)

46 εμφανίσεις

1

Moving Online
with Chambers



Dr. Eva Yi
-
Yuan Yueh

Institute for Information Industry


Mr. Edward H. S. Wu

Chinese Open Source Software Association


29 August 2008

CACCI Chamber Operations Course

2

What you will hear


Chamber to promote eCommerce to SME
members

Taiwan Experiences


Possible Open Source Applications adopted
by Chambers


3

Chamber to promote eCommerce to SME members


Taiwan Experiences

Dr. Eva Yi
-
Yuan Yueh

Institute for Information Industry

4


ICT
-
based
Economy

1. ICT Sector Revenue

2. ICT Sector Employment

3. ICT Sector Spending

4.Technology Development

5.Trade in ICT


6.
ICT and Business Size, Alliances

7.Telecom. Investment 8.Overall ICT Business Climate



Advanced
applications of
technology

1. E
-
Commerce

2. Industrial Information Technology


Effective Access
and Usage of ICT

1. Pricing

2. Technical training and human capital


3. Relevance of contents

Basic Access and

Usage of ICT

1. Internet use

2. Phones

3. Number of Computers

4. Internet Bandwidth and Speed

Moving Scales of Digital Applications

5

Taiwan Network
-
Readiness Index

World Economic Forum Survey

Item

Overall Ranking

Environment

Market

Regulation

Infrastructure

Network Readiness

Individual

Business

Government

Application

Individual

Business

Government

2005~2006

2003~2004

2002~2003

7

10

3

25

13

8

4

16

9

5

9

9

4

17

8

6

16

10

17

17

19

12

22

27

21

6

9

15

7

23

19

7

33

9

2

7

14

18

4

2004~2005

15

23

7

27

37

4

11

18

3

11

27

11

5

Source: WEF NRI

6



Number of users or computers

How many people use the technology in various

countries?

Measures of Digital Divide



Infrastructure, Access

What telecommunications networks are in place, how
many people have access to PCs to web
-
enabled phones
to other handheld devices, where are PCs located (homes,
workplaces, community centers)?



Affordability

Is the technology affordable, and to whom ?


Training

Do people know how to use the technology? Is it taught

in schools and are these programs affordable?


Relevant Content

Is there content in local languages that addresses the
immediate needs and interests of the population?


IT Sector

How large is the local ICT sector and integration of ICT
into existing industries in terms of jobs, GDP, and trade?

7

The Digital Divide


by Industry

Taiwan Total

1~200 Employees

1~20 Employees

1~5 Employees

Industry

No of
Enterprise

% of
Compute
r Inst.

No of
Enterprise

% of
Compute
r Inst.

No of
Enterprise

% of
Computer
Inst.

No of
Enterprise

% of
Compute
r Inst.

1.Finance & Insurance

15,319

85.25

14,967

82.04

10,486

80.75

6,863

62.73

2. Health & Social Welfare

20,135

75.75

19,972

75.56

19,519

75.00

17,508

72.17

3. Technical & Prof. Service

31,542

71.43

31,444

71.35

30,098

70.07

25,508

65.72

4. Mining & Quarry

855

61.17

851

61.22

783

58.62

440

33.64

5. Culture, Sports, Leisure

15,688

56.3

15,603

56.06

14,804

53.69

12,510

48.23

6. Property & Lease

17,671

55.17

17,637

55.08

16,997

53.40

14,540

47.74

7. Manufacturing

154,002

50.78

151,844

50.40

129,666

44.08

87,844

28.37

8. Construction

56,038

43.25

55,868

43.13

51,520

38.48

41,244

26.22

9. Wholesale & Retail

453,708

31.26

453,244

31.21

442,796

29.90

390,083

22.41

10. Other Services

84,879

21.39

84,736

21.26

83,655

20.25

80,373

17.33

11. Transportation & Telecom

67,648

19.46

67,364

19.26

63,879

15.78

57,140

8.00

12. Utility

713

16.83

662

16.31

461

11.93

192

4.69

13. Hotel & Catering

64,008

8.82

63,905

8.70

62,524

7.57

57,568

3.81

Total / Average

982,206

34.92

978,097

34.73

927,188

32.11

791,813

23.86

Accumulative

Source

2001 Business Census

8

The Barriers of Digitization for

Taiwan Small Business



Lack of knowledge about ICT and e
-
business



Minimum skill on ICT

For Small Business Owners



Incapability of handling the complexity of ICT



Lack of technical people



Inefficient Business Flows

For Small Business Companies



Beyond reach of city
-
based service providers



Offer mean margin from small businesses

For ICT Service Providers

9

Project Objectives

KPI / Year

2005

2006

2007

2008

2009

合計

Project Budget US$M

2.25

4.15

4.57

5.00

5.50

21.47

B

E

N

E

F

I

T

S

No of small Business
Using Broadband &
e
-
business

17,800

31,200

20,000

25,000

30,000

120,000

Business Volume for
Information
Industries (US$M)

6.25

19.37

25.00

31.00

48.00

129.60

Web
-
Business
Volume for small
Businesses (US$M)

30.00

51.70

50.00

62.50

75.00

269.20

1. 120,000 small businesses subscribe to broadband and
implement e
-
commerce.

2. Create US$130 million businesses for information service
industries

3. Create US$ 269 million web
-
business for small
businesses.

* The project is undertaken by Chinese Information Services Association, Taiwan

10

Colleges

Women Group

Associations

Establish Supply Forces

Recruit IS Team

Deliver on
-
site Services

Create IS Revenue

Select e
-
Products

Stimulate Motivation &

Demand

Segment Demand

Implement e
-
Biz

Publicize Success

Strategies

Mobilize External Resources

SME Service Center

11

Project Highlights

Focus on Small Businesses


(Workforce less than 20)







Garment &


Accessory



Furniture



Interior Design &


Construction



Textile



Food & Beverage



Metal Products





Legacy Industries

Service Industries



Environment Services



Health Care



Tourism & Leisure



Transportation



Cultural
-
related


Services

Service Delivery


Workforce Dispatch



Commercial Design




12

Project Highlights

Promote
Broadband


Basic Computer Operation


E
-
mail with Customers


Create Digital Documents

Develop


e
-
Applications


Web Store



E
-
document Exchange



Back office Operations


Customer Data

Develop Industry
Specific
Applications



Small Retailers



Restaurant & Catering



Hotel & Accommodation



Wholesale, transportation

Form Local

e
-
Communities


Luye Tea Rice Village


Pinglin Tea Village

Provide e
-
Commerce Training

13

Form Local e
-
Communities(1)

Community Name

Taitung Luyeh

Members

14

Place

Luyeh Township / Taitung County

Business

Tea

B&B

Package Tour

Characteristics

Integrate Local Tea Farms


, B&B and Outdoor Activities


to Offer Weekend Tour Packages

e
-
Solutions

Marketing and Order
-
taking

Website


http://www.luyee98.com.tw


Enquiries

1,000 / Month

Patronage


500 Persons /Month

Growth

NT$1 M/ Month

B

E

N

E

F

I

T

Tautung
-

Luyeh

14

Company Name


Tung
-
Yi
-
Hsin Company

Place

Taoyuan Township, Taoyuan County

Business

Organic Food, Rice Ice Creams and


Other Health Food

Characteristics

A Retired Woman Operate Retail


and Web Business

e
-
Solutions

Marketing & Order
-
taking

website

http://www.buyme6968.com.tw


Small e
-
Business(2)

Amah's Second Career

Savings

30~40%
Overhead

Business Growth


NT$100K
/Month

Customer Growth

20~30%

B

E

N

E

F

I

T

15

No

Computer

One

Computer

Not

Wired to

Internet

Wired to

Internet

Simple

EC

Internal

LAN

Multi
-
site

Operations

Integrated

Application

Systems

Sophisticated

EC

Digital Divide Group

Digital Devel. Group

Digital Maturity Group

Infrastructure

Application

Connectivity

Connected

to

Supply

Chain

328M

246M

246M

369M

37M

1,226,000 SME

67%

30%

3%

SME e
-
Business Life Cycle

Core

Application
Systems

16

M

A

T

U

R

I

T

Y

D

E

V

E

L

O

P

D

I

V

I

D

E

Infrastructure


Application

Connectivity

44%

67%

30%

63%

54%

36%

32%

41%

3%

5%

10%

15%

2005

2006

2007

2008

Achievement Projection

17

Strategies of Deploying ICT to

Small Businesses(1)


Select Digital Divide Zones


Classify 3 zones among 369 small administrative
districts according to divide statuses.



Foster e
-
Communities



Organize e
-
Communities to facilitate collective
learning.



Learn to Earn


Promote successful e
-
business models for small
business.

Demand Side

18

Strategies of Deploying ICT to

Small Businesses(2)

Select Deployment Teams
:

Select 11 corporate and association teams covers
entire Taiwan.


Source Ready
-
to
-
Use Solutions
:

Source for small
-
business only solutions.


Mobilize Community Involvement
:

Leverage resources from associations, universities,
and local volunteer groups, and get them involved.

Supply Side

19

Critical Success Factors


Demand quality for all transactions


Make clear and fair game rules and incentives


Enforce disciplines on conduct of businesses


Provide centralized marketing & information sharing

Execution


Effectively provide services covering responsible divide
zones


Provide affordable, diversified solutions and sustainable
services


Be motivated to achieve the goal and vision of the project

Supply


The divide distribution by industry


Divide distribution by region


The resource & capability of SME with digital divide

Demand

20

Implications for CACCI members


Chamber members having higher degree of digital
divide will contribute less in terms of economic
growth and industry competitiveness


Apart from general trading related services, assisting
SME members in adopting affordable and timely
information and communication technology and e
-
Commerce is also one of responsibilities for
Chambers


A community tends to develop a specific industry or
an agri
-
business. It is beneficial to individual
business and the community as a whole to promote
use of ICT and e
-
Commerce in a unit of community

21

Suggestions


Conduct the program jointly with local Information/
Software related consortium


Advocate to initiate a program of deploying
affordable PCs installed with open source OS and
basic OSS applications to SMEs


Set up a Chamber Portal which acts as a service
hub/ASP to provide SME members with an ICT
system network environment and help members
move online

22

Thank you!

THAILAND

Eva Yi
-
Yuan Yueh, General Director, IDEAS Institute

yyyueh@iii.org.tw

23

Possible Open Source Applications

adopted by Chambers

Mr. Edward H. S. Wu

Chinese Open Source Software Association, SOSA

Free Software


Free Software Foundation, http://www.fsf.org/


Free software is software that gives you
,

the
user
,

freedom to share, study and modify it.
We call this free software because the user is
free.


Free Software is open source software, OSS(*).

Use OSS Applications

Open Source Software

Applications

Online Services

Open Source Applications


openoffice.org


Mediawiki


PhpBB, forum software


Joomla/Drupal


Content Management System


SugarCRM


customer relationship management


Asterisk


VOIP, voice over internet phone

Openoffice.org


Open
o
ffice.org 2 is
a

leading open
-
source office
software suite for word processing, spreadsheets,
presentations, graphics, databases
,

and more.


It is available in many languages
,

and works on all
common computers. It stores all your data in an
international open standard format
,

and can also
read and write files from other common office
software packages
, i.e.
Microsoft.


It can be downloaded and used completely free of
charge for any purpose.

Openoffice.org

mediawiki

Mediawiki


http://www.mediawiki.org/


Shared/Collaboration Platform


MediaWiki is a free software wiki package
originally written for Wikipedia.



It is now used by several other projects of the
non
-
profit Wikimedia Foundation and by many
other wikis, including this website, the home of
MediaWiki.

PhpBB


Forum

Wordpress Blog System


http://www.wordpress.org/


blogging/announcement/documentation

Joomla


Content
Management


http://www.joomla.org/


Web Site/Documentation

Drupal


Web Site


http://drupal.org/


Web Site/Portal

SugarCrm


http://www.sugarcrm.com/


Developing customer relationships (CRM)


Voice over internet


http://www.asterisk.org/


Asterisk is the world's leading open source
PBX, telephony engine, and telephony
applications toolkit.


Offering flexibility unheard of in the world of
proprietary communications, Asterisk
empowers developers and integrators to
create advanced communication solutions...for
free.

Simple Meeting

播放

播放


Web
-
based


VOIP

Simple Meeting

Windows (IE/firefox)


Linux (firefox)



Windows App


Linux App

Green Approach for Online Services


Via Open Source Software


Low Cost


Appliance/Embedded Approach


East Install


Zero Configuration

Linux OS

39

Thank you for your attention!!

edwardwu.tw@gmail.com