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© 2011 Avaya Inc. All rights reserved.

Mobile Collaboration with

Avaya one
-
X® UC Soft Clients

Kyle Klassen, Brad Black

© 2011 Avaya Inc. All rights reserved.

2

Legal Disclaimer

The information conveyed in this presentation, including oral
comments and written materials, is confidential and proprietary
to Avaya and is intended solely for Avaya employees and
members of the Avaya Connect or DevConnect programs. If
you are not an Avaya employee or member of the Avaya
Connect or DevConnect programs, you are not the intended
recipient of this information and cannot participate in or listen to
the presentation. Please delete or return any related material.
Avaya will enforce its rights to protect its confidential and
proprietary information, and failure to comply with the foregoing
may result in legal action against you and your company.

Notice: While reasonable efforts were made to ensure that the
information in this document was complete and accurate at the
time of printing, Avaya Inc. can assume no liability for any errors.
Changes and corrections to the information in this document
may be made in the future.

© 2011 Avaya Inc. All rights reserved.

3

3

Messaging

Application & Integration Services

Voice/Video
Teleservice

Presence Services

Session Management

Management
Subsystem

TM

Unified Communications

Architecture View

Conferencing & Collaboration

Mobility

Data Infrastructure

Communications Infrastructure


Access Element

GWs & SBCs

Video Endpoints

Avaya Clients

3

Applications &
Services

Core
Communications

Infrastructure

Access

CM
-

AE

CS1K
-

AE

CS21K
-

AE

IPO
-

AE

BCM
-

AE

SCS
-

AE

VSP 9000

G860

Aura SBC

MoJo

1X
-
Comm

9600

1600

1100

1200

MoJo

1x
-
Com

Acme SBC

Audio Codes

System Manager

UC Manager

IPTCM

AIM

Session Manager

Presence Server

CM
-

FS

AS5300

ACE

AES

Aura Messaging

Meeting Exchange

MAS

1X Clients

ERS Switches

WLAN 8100

Secure Routers

ID Engines

UCM

Modular Mess.

Call Pilot

HMSR2

MCS 5100

Life Size

© 2011 Avaya Inc. All rights reserved.

Agenda


Introduction


Collaboration Today


Mobility Market Overview



Solution Offers


Why Sell Avaya Mobility Solutions


Training Requirements and Recommendations


Additional Information & Resources

4

4

4

© 2011 Avaya Inc. All rights reserved.

5

5

Introduction

Collaboration Today

© 2011 Avaya Inc. All rights reserved.

Collaboration Today:

Non
-
real time, ad hoc, labor intensive, ineffective…

6


siloed
, disjointed, location
-
centric, sequential
and application specific.

© 2011 Avaya Inc. All rights reserved.

Business

Events

Avaya’s Vision:

Deliver effective Business Collaboration, bringing together the
right people
at the
right time
with the
right information

in an environment that drives business results

Empowering each
moment of
collaboration


Business

Results

© 2011 Avaya Inc. All rights reserved.

8

8

Mobility Market

Overview

© 2011 Avaya Inc. All rights reserved.

Current Mobile Trends and Drivers


Expanding device options and changing smartphone
landscape


Android


50% of new sales (NA)


iPhone


Complete product


BlackBerry, Nokia


Today’s market share losers


Microsoft


In transition


Personal choice is quickly evolving from feature phones to
Smartphones


Creating rapidly expanding app platform footprint


My Apps, Always
-
on, Always with me > carried into the
enterprise


Users’ preferred and often most reliable means of
communication


Traffic migrating off network?


Outside of enterprise UC framework


Higher cost, higher risk


Urgent need to tightly integrate mobile device w/ enterprise
communications


Consistency of service, flexibility to chose device


Consistent user experience


Cost savings


© 2011 Avaya Inc. All rights reserved.

Impacts on today’s Enterprise Communications

Enterprise Communications
Environment

Enterprise Network

Internet

User complexity, high costs and loss of control

Cellular

Mobile Services

Office identity
and

Mobile identity

Office number
and

mobile number

Office voice mail
and

mobile voice mail

Enterprise low cost calling
vs
. Mobile high cost calling

Enterprise presence
vs
. personal presence


Corporate directory
vs
. Local contact lists

Enterprise Unified Communications
vs.

cloud services/Social Networks

Primary communication device

Office/Portable communication

Communication migration to mobiles

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X
®

Mobile Portfolio

The Right Solution Based on Your Business Needs

Mobile Clients

Web Client

Avaya one
-
X® Communicator (PC & MAC)

Avaya one
-
X® Portal

Avaya one
-

Deskphones

Available Optional Video


Avaya one
-
X® Mobile

Desktop Clients

© 2011 Avaya Inc. All rights reserved.

Increase Productivity

Improve Customer Satisfaction

Enhance IT Management


Accessibility


Real
-
time communications


Quick access to UC capabilities


Easy
-
to
-
use intuitive interface


Toll Avoidance


Voice messages delivered via
data instead of the voice channel


Handoff to deskphone/PC client


Call back to mobile


Control of mobile calling


Multi
-
platform


Consolidated CDR


3
rd

party recording of mobile calls


Business Continuity

Mobility Solutions Drive Business Benefits


Minimize queues


Problem resolution


Faster response

Reduce Mobile Costs

© 2011 Avaya Inc. All rights reserved.

13

13

Mobility Solution Offers

© 2011 Avaya Inc. All rights reserved.

Tele
-
worker

Road
Warrior

Campus
Nomad

Hot
Desker

Mobile
Extension to
PBX

Extension to Cellular (Avaya Aura)









Mobile Extension (CS1000)









Fixed Mobile
Convergence

Avaya one
-
X® Mobile







Avaya Desktop Video Device w/ Avaya Flare® Experience



FMC w/3
rd

Party

Dual
-
mode, Cloud/enterprise federated, GSM gateway





Mobile
Applications

Avaya one
-
X® Portal (Avaya Aura)







Avaya one
-
X® Communicator (Avaya Aura, CS1000)





Avaya one
-
X® Agent (Avaya Aura)



Avaya one
-
X® Speech







Modular Messaging w/Speech
-
to
-
Text







Avaya ACE™
Mobile Cost Optimizer







Avaya ACE™
Hot
Desking







Avaya ACE™
Microsoft Communicator Add
-
in









Meeting Exchange, Avaya Aura® Conferencing (TUI)









Avaya Notification Solution









Avaya Aura ® Communication Manager (Enterprise
Mobility User, SIP Visiting User), Avaya Aura® Session
Manager









Target Worker Segment







Primary




Secondary

Avaya’s Enterprise UC Mobility Portfolio

Avaya Offer



1
4

© 2010 Avaya Inc. All rights reserved.

© 2011 Avaya Inc. All rights reserved.

Teleworker

Road
Warrior

Campus
Nomad

Hot
Desker

Vertical Mobile
Applications

Mobile Device Checkout (Healthcare, Retail,
Hospitality, Manufacturing)



IP Softphone for Windows Mobile 6 (Retail)



Mobile Devices

VPN Phones



IP Wireless Handsets (Wi
-
Fi, DECT)





In
-
building
Mobile Network

WLAN 8100







Professional
Services

Wireless Site Survey







Business Communications Advisory Service










Technical Advisory Service










Global Support
Services

Design, Install, Deploy, Maintain










Avaya’s Enterprise UC Mobility Portfolio

(cont’d)

Avaya Offer



Target Worker Segment







Primary




Secondary

1
5

© 2010 Avaya Inc. All
rights reserved.

V
4

© 2011 Avaya Inc. All rights reserved.

What’s New: People
-
First Mobile Collaboration

16

Richer mobile collaboration and increased choice

Avaya one
-
X
®

Mobile 6.1


Presence, Call intercept, Auto
-
answer of PBX call
-
back


New Android client , optimized touch UI for Blackberry

Avaya one
-
X® Mobile SIP for iOS 1.0


For iPhone, iPod Touch and iPad


Voice over WLAN, WiFi, Cellular Data (3G/4G)


Lower TCO and acceleration of UC deployment

Avaya one
-
X
®

Client Enablement Services 6.1


Unified Avaya Aura
®

services for broad range of clients

Richer Apple and Windows client choices

Avaya one
-
X
®

Communicator 6.1
(for Windows)


New platforms, Enhanced audio, Expanded features

Avaya one
-
X
®

Communicator for Mac OS 1.0
(SIP)


UC client with click to dial, enterprise directory integration



© 2011 Avaya Inc. All rights reserved.

17

17

Mobility Solution Offers:

Avaya one
-
X® Client Enablement Services

© 2011 Avaya Inc. All rights reserved.


People
-
Centric Mobility: Avaya one
-
X ® Client Enablement Services

unified client services

one
-

Communicator

one
-

Mobile
Server

Avaya Aura
®

Avaya Aura
®


Call logs


Favorites/VIP lists


Call screening


Call routing


Presence status


Personalized
message


Visual Voicemail

one
-

Mobile

Yesterday

Today

one
-
X® Client
Enablement Services


Separate user data and services
handling

© 2011 Avaya Inc. All rights reserved.

19

Support

for CM 5.2.1 & 6.x

Avaya Aura®
Presence 6.1

Avaya one
-
X
®

Client
Enablement
Services 6.1

Avaya Aura®

Session Manager
6.0+

Avaya Aura®

Communication Manager

5.2.1 (h.323) and 6.0.1(SIP)

Avaya Aura®
Messaging

(optional)

Avaya Aura®
Conferencing

(Optional)

Avaya Aura®

AES

System

Manger 6.1

One
-
X Mobile

One
-
X
Communicator

SIP (Call Control, Media, IM/Presence)


Enterprise

LDAP

SIP

LDAP

Exchange /outlook

(Personal Contacts)

Enterprise

Contacts

REST, XML

(UC Features)

Note: H.323 endpoints supported against CM 5.2.1+


SIP endpoints support require


-

CM 6.0.1+


-

SM 6.0+

© 2011 Avaya Inc. All rights reserved.

20

Installation via System Platform


Only supports System Platform installation


Two steps installation: System Platform first, then one
-
X CES template


A template is a configuration of applications running on System Platform


Simpler and easier to install, configure and manage


Avaya Aura ®
Applications

System Platform

one
-
X ® Client Enablement
Services template

© 2011 Avaya Inc. All rights reserved.

Avaya Common Server: Hardware Requirements

21

Hardware

Requirements

Minimum

Specification


Dell

CPU

Two quad core 2.23 GHz or better

Dual quad core 2.4 GHz

Memory


16 GB

24 GB

Hard

Drive

2 x 146 GB

4 x 146 GB RAID 5

Network

Card

100Mbps/1Gbps

100Mbps/1Gbps

Optical

Drive

DVD/CD Combination

DVD/CD Combination

Operating

System

Requirements





Installation

of

Red

Hat

Linux

This must be a Default Installation
-

not
a minimal installation (Cannot install SE
Linux)

This must be a Default Installation
-

not a
minimal installation (Cannot install SE
Linux)

Version

of

Red

Hat

ES

Linux

Red Hat Enterprise Linux ES release 5
(64 bit) updates covered by the posted
policy.


Latest updates will be supported

Red Hat Enterprise Linux ES release 5 (64
bit) updates covered by the posted
policy.


Latest updates will be supported

© 2011 Avaya Inc. All rights reserved.

22

22

Mobility Solution Offers:

Avaya one
-
X® Mobile

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X
®

Mobile


Single Number Reach


Incoming calls to office ring on mobile (shows caller ID)


Can also ring up to 4 addt’l devices (eg. Home)


Filter calls to allow only VIPs


Single Identity


Outbound mobile calls are handled by enterprise call server


Receiving line shows office ID (hidden mobile number)


Low cost mobile communications


Enterprise routing and call back for toll avoidance


Single Voice Mail


Voice Mail notification via SMS


Visual Voice Mail


Enterprise Voicemail enforcement


Call handoff/management



Handoff w/ deskphone or one
-
X Communicator client


Call back to any phone


Centralized call logs/recording


Enterprise Unified Communications


Presence view and update


Search corporate directory and local contacts


Unified call logs and contacts across one
-
X endpoints


23

Integrates mobile smartphones with Aura UC Applications and Services

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X® Mobile 6.1

Presence on the Road


Rapidly get to the best available person


View presence of enterprise contacts


In Favorites, VIPs and Call Logs


User status updated when on a call


Manual updates of status and personal
message


Back
-
end federation via Presence
Services

© 2011 Avaya Inc. All rights reserved.

one
-
X

®

Mobile 6.1 Client Support


Apple iPhone 3G, 3GS, 4


BlackBerry OS 5/6


Bold 9650, 9700


Curve 8520, 8900, 9300


Perl 9105


Touch models


Storm 2 (9550), Torch 9800


Symbian Enterprise devices


Converge client (can operate serverless w/ EC 500)


Nokia S60 3
rd

Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121)


Nokia S60 3
rd

Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c)


Android 2.2+


Samsung Galaxy S/S2


HTC Evo


Motorola Droid X/2


Dell Streak 5/ Venue


Not supported


Windows Mobile


Windows Phone 7


25

© 2011 Avaya Inc. All rights reserved.

Installing one
-
X Mobile clients


Android client can be downloaded from Android Market or
sent directly to the users via email


Apple iPhone client is downloaded from AppStore


BlackBerry and Symbian Clients are an over the air (OTA)
installation from the enterprise hosted one
-
X CES server


User logs into one
-
X CES server


Provides mobile number and SMS address


One
-
X CES sends SMS message with link to client


26

© 2011 Avaya Inc. All rights reserved.

one
-
X
®

Mobile 6.1 for BlackBerry


Redesigned User Interface


Support for latest BlackBerry Models


OS 5/6


Touch models


Initiate one
-
X Mobile calls from any app


Native menu integration/dialing


Call Intercept (Green key dialing)


Improved User Experience


Auto
-
answer call backs


New one
-
X Mobile 6.1 features


Presence


Consolidated contacts/logs


© 2011 Avaya Inc. All rights reserved.

Native Call Intercept for BlackBerry


A mobile user selects a
phone number included in a
meeting notice of the
BlackBerry calendar
application

A press of the green key
initiates a call. Alternatively
pressing the menu key
presents an option to call the
selected number using the
native dialer.

X

Call
Intercept
and re
-
direct

The native call intercept feature monitors
the device for call requests and

intercepts


any call attempts on the
mobile phone. This ensures all calls
benefit from one
-
X Mobile call handling.

Native Call (to mobile
operator) Blocked

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X

®

Mobile 6.1 for Android


Fastest growing mobile platform


Support for Android 2.2+


Native dialer integration


Allows one
-
X Mobile to be
configured as the default “Dialer”
for any Android app


Supported Devices (Initial Release)


Samsung Galaxy S/S2


Dell Streak/Venue


HTC EVO 4G


Motorola Droid X/2

© 2011 Avaya Inc. All rights reserved.

30

Receiving an Incoming call with one
-
X
®

Mobile

one
-
X user (DN 5000) has three devices:


1) An IP Phone

2) one
-
X Mobile equipped Smartphone

3) Home Phone

PSTN

One
-
X Client Enablement
Services

Internet

Cellular Network
(CDMA/GSM)

Cellular Network
(CDMA/GSM)

One
-
X CES updates EC500 call routing for user’s
primary extension (eg. DN 5000 )

one
-
X Mobile user creates/selects phone(s) to ring
with primary extension and one
-
X Mobile client
updates one
-
X CES using available mobile data
connection (2G,3G, Wi
-
Fi)

Aura
Communication
Manager

3

A call is originated to the
Enterprise DN or DID of the
one
-
X user (DN 5000)

2

Aura CM sends the
call to the IP set for
DN 5000 and the IP
set begins to ring

1

4

EC 500 extends incoming call
to mobile and any other number
entered using one
-
X Mobile
(eg. Home phone)

Data Connection

Single Number and Voicemail

© 2011 Avaya Inc. All rights reserved.

one
-
X
®

Mobile Inbound Calls

Benefits vs. Direct Mobile Call

Direct Cellular Call

one
-
X
®

Mobile Call

Phone number

Separate/private number revealed

Single number rings office, mobile and others

Presence Update

User’s Enterprise Presence is not
updated and may show user as
“available” during call

User’s Enterprise Presence is updated to
show “unavailable on a call”

Missed Calls

Go to cellular voice mail

Go to corporate voicemail > retrieved using
visual voicemail feature

Call Log

Separate log

Unified with one
-
X Communicator

Call Detail
Recording

Cellular provider call logs, sometimes at
extra cost. Separate logs for office use.

One CDR log for both office and mobile use

Screening

Separate screening parameters (if
available)

Consistent VIP screening

Handoff

No handoff

Option to handoff to
deskphone

© 2011 Avaya Inc. All rights reserved.

32

Originating a call with one
-
X
®

Mobile

PSTN

one
-
X CES

Internet

Cellular Network
(CDMA/GSM)

Cellular
Network
(CDMA/GSM)

Having established the user leg of the call, one
-
X CES signals Aura
CM to bridge a 2
nd

call to the real destination received in step (1).

One
-
X CES
acknowledges
the call
attempt

one
-
X Mobile user would like to make a
call to DN 4000. The mobile call attempt
is sent from the one
-
X Mobile client to
one
-
X CES over a secure data
connection.

Aura
Communication
Manager

6

The call arrives at the
set of DN 4000 with the
Enterprise CLID of the
one
-
X Mobile user.

5

2

1

3

One
-
X CES signals the Aura CM to
make a call to the call back number
chosen by the one
-
X Mobile user.


Data Connection to
one
-
X CES

DN 4000

4

Once the call from the
Aura CM is answered at
the call back destination,
one
-
X CES initiates a 2
nd

call to the real
destination.

Note: The call
back number can
be any phone
number (e.g. a
home phone, a
temporary office
phone, etc)

© 2011 Avaya Inc. All rights reserved.

one
-
X
®

Mobile Outbound Calling

Benefits vs. Direct Mobile Call

Direct Cellular Call

one
-
X
®

Mobile Call

Mobile Identity

Mobile phone # exposed


receiving
party sees user’s mobile CLID

Mobile phone # is hidden


receiving party
sees user’s office CLID

Presence Update

User’s Enterprise Presence is not
updated and may show user as
“available” during call

User’s Enterprise Presence is updated to
show “unavailable on a call”

Toll charges

Cellular long distance rates apply ($$)

Least
-
cost routing of enterprise network
bypasses long distance toll charges

Roaming charges

Full
-
rate roaming charges apply for all
calls ($$$)

Least
-
cost roaming by converting the
outbound call to an inbound call

Call Log

Separate log

Unified with one
-
X Communicator

Call Detail
Recording

Cellular provider call logs, sometimes at
extra cost. Separate logs for office use.

One CDR log for both office and mobile use

Handoff

No handoff

Option to handoff to
deskphone

Avaya one
-
X
®

Mobile SIP for iOS

34


Single Number Reach


Incoming calls to office ring on mobile (shows caller ID)


Can be combined w/ EC500 to ring other devices


Single Identity


Outbound mobile calls are handled by enterprise call
server


Receiving line shows office ID (hidden mobile number)


Low cost mobile communications


Enterprise routing for toll avoidance


“Free” Wi
-
Fi connectivity replaces cellular use


Single Voice Mail


Shares common enterprise voicemail box


Enterprise Voicemail enforcement (EC500)


Enterprise Communication Features


Search corporate directory and local contacts


Mid
-
call features


Call persistence


Bridged line appearance


Support


SES 5.2, SM 6.x


iOS

4+


VoIP over Wi
-
Fi, 3G/4G Networks without Cellular Service dependency

© 2011 Avaya Inc. All rights reserved.

3
5

Mobile Client Comparison

BlackBerry
Android
Symbian
iPhone (1XM-UC)
iPhone (1XM-Lite)
iPhone (1XM -SIP iOS)
Platform
OS5/6
OS2.2
S60-3rdEd.FP1/2
OS3/4
OS3/4
OS 4+
UC Client
Yes
Yes
Yes
Yes
No
No
Telephony/Lite Client
No
Planned (2H11)
Yes
Yes
Yes
No
Converged Client
No
Planned (2H11)
Yes
No
No
No
Standalone VoIP Client (Wi-Fi)
No
No (Planned 2012)
No
No
No
Yes (SIP iOS, 07/11)
Dual-Mode Client (VoIP/UC)
No
No (Planned 2012)
No
No
No
No (Planned 2012)
Enterprise Dialing
Yes
Yes
Yes
Yes
Yes
Yes
Cellular voice
Yes
Yes
Yes
Yes
Yes
No
VoIP (Wi-Fi/3G)
No
No
No
No
No
Yes
Single number reach (Sim ring)
Yes
Yes
Yes
Yes
Yes
Yes
Ring other phone
Yes
Yes
Yes
Yes
Yes
No
Hide Mobile # (Office CLID)
Yes
Yes
Yes
Yes
Yes
Yes
Bridged Line Appearance
No
No
No
No
No
Yes
In-call feature access
No (via FNE/Dialpad)
Planned (2H11)
Yes
No (via FNE/Dialpad)
No (via FNE/Dialpad)
Yes
Device Handoff (mob-desk)
Yes
Yes
Yes
Yes
Yes
No
Enterprise vmail enforcement
Yes
Yes
Yes
Yes
Yes
Yes
Visual Voicemail
Yes
Yes
Yes
Yes
No
No
Wi-Fi Data
Yes
Yes
Yes
Yes
Yes
Yes
VIP Screening
Yes
Yes
Yes
Yes
Yes
No
Unified Call Logs
Yes
Yes
Yes
Yes
Yes
No
Call Back
Yes
Yes
Yes
Yes
No
No
Auto-answer Call Back
Yes
No
No
No
No
No
Call Back to Alt
Yes
Yes
Yes
Yes
No
No
Call Intercept
Yes
Yes
No
No
No
No
Directory Access
Yes
Yes
Yes
Yes
Yes
Yes
Mobile User Presence updates
Yes
Yes
Yes
Yes
Yes
Yes
See Contact Presence
Yes
Yes
Yes
Yes
No
No
IM
No
No
No
No
No
No
© 2011 Avaya Inc. All rights reserved.

Mobility Solution Offers:

Avaya one
-
X® Communicator

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X® Communicator 6.1 for
Communication Manager
-

Overview


Unified Communications Client


Provides enterprise users with simpler, more intuitive access to all their everyday
communications tools


Streamline Personal Communications
-

Manage voice, video, voicemail,
audio/video conferencing, directories, communication history, and initiate instant
messaging and email

all in one interface


Work from Anywhere, Never Miss an Important Call


Usage modes provide users
options whether they're working in the office, from a temporary worksite, at home,
or from anywhere they have internet access


Lower Ownership Costs


Support for both H.323 and SIP communication
protocols helps organizations standardize on a single
softphone

client for their
entire enterprise workforce

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X® Communicator 6.1

Key New Features


Improved User Interface


Simplified Login



Intuitive Conferencing & Transfer


Audio Device Management


Quick Access to Common Settings


Dual Monitor Support


Simplified Contact Lists


Enhanced Audio Experience


Contacts and Call Logs Shared
Across All Devices


Custom LDAP Search




UC Features for SIP and H.323
Users


IM/Presence Between SIP and
H.323 users


Visual Voice Mail


Call History


Bridge Conferencing Visibility
and Control


Ubiquitous Telephony
Presence


Lower TCO


Simplified Installer


Enhanced Auto
-
Configuration


Settings Restrictions






© 2011 Avaya Inc. All rights reserved.

Avaya Aura™ Core

Avaya one
-
X® Communicator 6.1

Deployment Options


“Standalone”

Does not require integration with Client Enablement Server


Avaya Aura®
Conferencing

(Optional)



Avaya Aura®

AES




System

Manager 6.1




Avaya Aura®
Presence 6.1




Avaya Aura®

Session Manager 6.0



Avaya Aura®
Communication
Manager

5.2.1 (h.323) and 6.x
(SIP)


Avaya Aura®
Messaging

(optional)


H.323 or SIP

© 2011 Avaya Inc. All rights reserved.

Avaya Aura™ Core

Avaya one
-
X® Communicator 6.1

Deployment Options


“UC”


Avaya Aura®
Presence 6.1




Avaya Aura®

AES




System

Manager 6.1




Avaya Aura®
Conferencing

(Optional)



Avaya Aura®

Session
Manager 6.0


Avaya Aura®
Communication
Manager

5.2.1 (h.323) and 6.x
(SIP)


Avaya Aura®
Messaging

(optional)


H.323 or SIP

Avaya one
-
X® Client
Enablement Services
6.1

Microsoft Exchange

(Personal Contacts)

Microsoft AD or
Enterprise LDAP

(Enterprise Contacts)

UC Configuration Enables:

Visual Voice Mail

Conference Controls

Personal Status

Synchronized Call Logs

Call Block Controls

Ring Other Phones Control

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X® Communicator 6.1

Layout and Controls

Message

Waiting

Indicator

Inbox Dashboard

-

Messages

-

Calls

-

Contacts

Window Controls

-

Help

-

Contextual Menu

-

Minimize Tool Bar

-

Close
-

System Tray

User Status

-

Available

-

Busy

-

Unavailable

-

Out of office

-

Offline

(automatic or


user selected)

Action Bar

-

Search

-

Dial

-

Redial

-

Dial Pad

-

Conference Bridge

Channels / Quick Settings

-

Voice

-

Email

-

Instant Messaging

-

Video

-

Audio Devices

User defined

Presence

System

Message Area

© 2011 Avaya Inc. All rights reserved.

42

Avaya one
-
X® Communicator 6.1

Selectable Usage Modes for Audio Path

Maintain enterprise identify for all inbound/outbound calls

Other Phone

Office/Home Office

with Avaya Deskphone

Desk Phone

Computer

Remote Location

with any phone

Any Location

without phone

Audio

Call Control

Audio / VoIP

Call Control

Audio

Call Control

© 2011 Avaya Inc. All rights reserved.

My

Aggregated

Presence


Avaya one
-
X® Communicator 6.1

UC Feature
-

Presence (H.323 & SIP)

Aggregated

Presence

Location

System/

Personal

Message

My

Location

Channel

State

My

Personal

Message

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X® Communicator 6.1

Desktop Integration



Microsoft Office Communicator 2007


Citrix Presentation Server 5 or higher


Web browser click
-
to
-
dial


Recognizes, highlights phone #’s


IE 6.0, 7.0, 8.0 and Firefox 3.5 and 3.6


Windows taskbar


Integration with Outlook and Lotus Notes contact for lookup


LDAP lookup

© 2011 Avaya Inc. All rights reserved.



Avaya one
-
X® Communicator 6.1

Deployment



IT Control & Management tools



Improved auto configuration options



Separate tool for IT organizations to
create custom management
configuration files



Configuration files (xml) are created
by the tool, which can be pushed to
end
-
user’s PC



Allows control for saving passwords



Specify Dialing Rules



Specify Server settings

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X
®

Communicator for CS 1000


Supported on CS 1000 R7.5


MS Windows PCs (including Windows 7)


CS 1000 SIP line functionality


Telephony and Mid
-
Call features (hold, transfer,
etc.)


Local contact list


Call logs


Message waiting indicator (MWI)


Click
-
to
-
call from browsers (IE or Firefox)


Audio conferencing


Point
-
to
-
Point HD video (H.264)


Search/display corporate or personal directories


Busy State/Presence status updates


© 2011 Avaya Inc. All rights reserved.

CS1000 R7.5 one
-
X Communicator
-

Deployment

SIP

for Voice & Video

one
-
X

Commu
-

nicator

Corp.

Dir.

CS1000

R7.5

SLG

PP

S

S

G

LDAP

for Directory

Lookup

XMPP for Presence

XMPP

for IM

SMGR

CS1000

SubM

DB

Presence

Service

(PS)

DB Sync

DB

SM

DB

SIP

SIP Core

TDM

UNISTIM

SIP

TPS

M

G

W

Legend
:

SMGR


Avaya Aura System Manager

SubM



CS1000 Subscriber Manager integrated into SMGR

DB



Avaya Aura System Management DB

SM


Avaya Aura Session Manager

PS



Avaya Aura Presence Service

Legend
:

PP



CS1000 Presence Publisher

SLG


CS1000 SIP Line Gateway

SSG



CS1000 SIP Signalling Gateway

TPS



CS1000 Terminal Proxy Server

MGW



Media Gateway

47

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X
®

Communicator for Mac OS

How does it Work?


Voice SIP soft phone with
voice path via
VoIP (using the computer for audio) or via
an alternate phone such as home phone or
mobile phone

What is It?


Voice SIP soft phone built upon the Avaya
one
-
X® platform designed specifically for
Mac desktops and laptops operating in an
Avaya Aura® SIP
-
enabled environment

Why does it Matter?


Flexibility and Convenience: Native soft
phone for Mac with Avaya Aura®
environment


Cost Savings: Allow remote users to
leverage enterprise dial plan


Transfer call


Conference call


Message waiting indicator


Speed dial, Redial


Speaker and microphone control


Call History


Contact Management


Corporate directory integration


Click
-
to
-
dial


Encoding supp
ort

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X® Communicator

Feature Matrix

one-X
Communicator
Platform
Configuration
Audio Path
SIP
H.323
SIP
H.323
SIP
H.323
SIP or
H.323
w/ CES
This Computer








Desk Phone








Other Phone








This Computer








Desk Phone








Other Phone








Desk Phone








Other Phone








Desk Phone








Other Phone








This Computer












Other Phone












R6.1 for
CS1000
Standalone
This Computer
7.5



PS 6.0
or 6.1








IM & Presence
UC Featureset w/ CES Integration
Ring
Other
Visual
Voice
Mail
Bridge
Conf
Control
Sync'd
Call
Logs/
Contacts
Call
Block
Telephony
Video
MWI
PS 6.1
PS 6.0
or 6.1
R6.1 for
Windows XP,
Vista, 7 (32 /
64 bit)
SM 6.0
SP1+
CM 5.2.1,
6.0 SP1+
PS 6.1
Standalone
UC
PS 6.0
or 6.1
PS 6.1
PS 6.1
R6.1 Citrix
R1.0 for
MacOS
Standalone
SM 6.0
SP1+
Standalone
UC
SM 6.0
SP1+
CM 5.2.1,
6.0 SP1+
© 2011 Avaya Inc. All rights reserved.

Packaging & Pricing

© 2011 Avaya Inc. All rights reserved.

UC All Inclusive Bundle


Facilitates adoption and procurement
of comprehensive suite of UC clients
and applications


UC Application bundle for Avaya
Aura® Communication Manager


Extension to Cellular


One
-
X Mobile


One
-
X Portal


One
-
X Communicator


Enterprise Edition customers receive UCAI as an entitlement


Standard Edition customers can add UCAI for $60/user


Avaya Presence is provided at no charge with Avaya Aura
Standard or Enterprise Lice
nse




51

© 2011 Avaya Inc. All rights reserved.

Distribution of one
-
X Soft Client Software


Avaya one
-

X® license(s) must be purchased in order to
use the clients


Purchases can be via UCAI or a la carte


Avaya one
-
X® Communicator for CS1000, Avaya one
-

Communicator for Mac OS, and Avaya one
-
X® Mobile SIP for
iOS are only available a la carte and are not part of the UCAI
bundle.


Orders are placed using standard mechanisms (e.g.,
ASD)


Avaya one
-
X® Communicator client software is available
via download at support.avaya.com/downloads


Avaya one
-
X® Mobile client software is downloaded from
Android Market, Apple App Store, or sent via e
-
mail or
over
-
the
-
air (OTA) to the device

52

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X
®

Mobile Components

Name

Description

Material Code

Price

Avaya one
-
X® Client Enablement
Services


New/Add User Licenses

With Avaya one
-
X® Client Enablement Services user licensing
customers receive Avaya one
-
X® Mobile 6.1 clients for
iPhone, Android, BlackBerry and Symbian. Licenses are
available a la carte or as an entitlement with the Avaya Aura
Enterprise Edition and the UC All Inclusive offer.

228379

Via UC All
Inclusive
entitlement,
or $100/user a
la carte.

Avaya one
-
X ®Client Enablement
Services


Upgrade from one
-

Mobile 5.X

Avaya one
-
X® Client Enablement Services user licensing is
offered as an upgrade for existing Avaya one
-
X® Mobile 5.x
licensed users.

228382

$15/user a la
carte.

Avaya one
-
X ®Client Enablement
Services Media/software DVD

700479314

$30

Avaya Aura System Platform
Media/software DVD

Avaya one
-
X ®Client Enablement Services is offered as a
template for Avaya Aura® System Platform.

700501130

$50

Avaya one
-
X® Mobile SIP for iOS


Software License


Avaya one
-
X
®

Mobile for iOS is designed for Apple iOS devices
including iPhone, iPod touch, and iPad operating in an Avaya
Aura
®

SIP
-
enabled environment. This client is only available a
la carte. It does not require Avaya ® one
-
X Client Enablement
Services and is not included in the UC All Inclusive bundle.

260101

$72

Included Software

Optional Hardware

Name

Description

Material Code

Price

Avaya one
-
X ®Client Enablement
Services Hardware Server


Dell
R610

Deployment of Avaya one
-
X® Client Enablement Services
software requires the separate purchase of this hardware
server. Alternatively, customers can choose to provide their
own server hardware platform provided it meets minimum
specifications published in the support document
“Implementing Avaya one
-

X ® Client Enablement Services”.

265905

$15,500

Avaya one
-

X ® Client Enablement
Services Handset Server Hardware
Platform

Avaya one
-
X® Client Enablement Services includes a Handset
Services Server component that can be installed co
-
resident
with one
-
X CES on a single server, or separated from one
-
X
CES on its own server. Customers can provide their own
Handset Server hardware platform provided it meets the
minimum specifications published in the support document
“Implementing Avaya one
-

X ® Client Enablement Services”.

700501084

$7,400

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X
®

Communicator Components

Included Software

Name

Description

Material Code

Price

Avaya one
-
X® Communicator


New/Add User Licenses

Avaya one
-
X® Communicator (for Windows) release 6.1
provides significant enhancements including a simplified and
improved user interface, an enhanced audio experience,
availability of UC features for both SIP and H.323 endpoints,
and greater IT controls for installation and configuration.
Licenses are available a la carte, as an entitlement with Avaya
Aura Enterprise Edition and the UC All Inclusive offer (not
including video calling feature).

263271

Via UC All
Inclusive
entitlement,
or $72/user a
la carte.

Avaya one
-
X ®Communicator


Upgrade from one
-

Communicator 5.x/6.0

Avaya one
-
X® Communicator user licensing is offered as an
upgrade for existing Avaya one
-
X® Communicator 5.x/6.0
licensed users.

263272

$15/user a la
carte.

Avaya one
-
X® Communicator for
Mac OS X


Software License


Avaya one
-
X
®

Communicator for Mac OS X is the latest
offering built upon the Avaya one
-
X
®

platform designed
specifically for Mac desktops and laptops operating in an
Avaya Aura
®

SIP
-
enabled environment. This client is only
available a la carte. It does not require Avaya ® one
-
X Client
Enablement Services and is not included in the UC All
Inclusive bundle.

260110

$72

© 2011 Avaya Inc. All rights reserved.

Avaya one
-
X
®

Communicator Components

Optional Software

Optional Hardware

Name

Description

Material Code

Price

Avaya one
-
X® Communicator


VIDEO


New/Add User Licenses

Avaya one
-
X® Communicator video user licensing (for
Windows) is an optional add
-
on. Licenses are available a la
carte only.

229160

$42

Avaya one
-
X ®Communicator


Upgrade from one
-

Communicator 6.0

Avaya one
-
X® Communicator video user licensing is (for
Windows) is offered as an upgrade for existing Avaya one
-

Communicator 6.0 licensed users.

229161

$9

Avaya one
-
X® Client Enablement
Services


New/Add User Licenses

Avaya one
-
X® Client Enablement Services provides optional
UC features for Avaya one
-
X® Communicator (for Windows).
Licenses are available a la carte or as an entitlement with the
Avaya Aura Enterprise Edition and the UC All Inclusive offer.

228379

Via UC All
Inclusive
entitlement,
or $100/user a
la carte.

Avaya one
-
X ®Client Enablement
Services


Upgrade from one
-

Mobile 5.X

Avaya one
-
X® Client Enablement Services user licensing is
offered as an upgrade for existing Avaya one
-
X® Mobile 5.x
licensed users. Avaya one
-
X® Client Enablement Services
provides optional UC features for Avaya one
-

Communicator (for Windows).

228382

$15/user a la
carte.

Avaya one
-
X ®Client Enablement
Services Media/software DVD

700479314

$30

Avaya Aura System Platform
Media/software DVD

Avaya one
-
X ®Client Enablement Services is offered as a
template for Avaya Aura® System Platform.

700501130

$50

Name

Description

Material Code

Price

Avaya one
-
X ®Client Enablement
Services Hardware Server


Dell
R610

Deployment of Avaya one
-
X® Client Enablement Services
software requires the separate purchase of this hardware
server. Alternatively, customers can choose to provide their
own server hardware platform provided it meets minimum
specifications published in the support document
“Implementing Avaya one
-

X ® Client Enablement Services”.

265905

$15,500

© 2011 Avaya Inc. All rights reserved.

Why Sell Avaya Mobility Solutions?

© 2011 Avaya Inc. All rights reserved.

By Selling Avaya Mobility Solutions for Mobile
Collaboration Customers Have……

Seamless access to Enterprise UC


Access to rich UC services from Avaya Aura®


Presence, enterprise directory, consolidated histories

Choices, not being locked into a single vendor


Broadest range of supported devices in the industry


Smartphones, tablets, PCs, Macs

Simple, intuitive, common user experience across all clients


Choice of clients with consistent user experience


On a smartphone to be mobile, on a PC or Mac for remote workers

Increased productivity and cost savings


Single Number/Single Identity/Single Voice mailbox


Intelligent, Aggregated Presence


Unified/Synchronized Contacts


Visual Voicemail


Persistent/Synchronized Call Logs


Seamless Handoff Between Devices/Clients (bi
-
directional)

57

© 2011 Avaya Inc. All rights reserved.

Mobile UC Business Case


Reduce Cellular usage when in
-
office


Seamless bi
-
directional handoff with deskphone lets users continue voice conversations
without any cellular usage/minutes


Move Five 15min calls/month to deskphone = 5x15x$0.30/min = $22.50/month


Offload to landline; Reduce roaming charges


Take incoming mobile calls on “free” landline phones


Take Five 10 min call on your home phone = 5x10x$0.30/min = $15/month


Convert outbound mobile calling to inbound
-

travel globally without ever placing an
international mobile call


60 mins @ $5/min = $300 vs. 60 mins @ $3/min = $180. Cost savings = $120


Remove cellular LD charges


Mobile LD calling at local rates
-

remove high cost cellular LD by leveraging least cost routing
of enterprise dial plan


10x5min LD calls = $50 vs. $0


Replace corporate assets w/ personal devices (eg. iPhones)


Leverage "free" devices by enabling business communications through employees’ preferred
personal phones


Leverage “Free Minute” offers (eg. “Fav 5”)


Move business calls into "free minute" portion of common mobile plans

Cost saving opportunities

58

© 2011 Avaya Inc. All rights reserved.

Mobile UC Business Case


Downgrade employee service plans and/or options


Fewer minutes used can lower service tier


Move from $69/month to $59/month = $10/month savings


Protect against Fraud


Apply office policies/restrictions for mobile use


Centralized CDR provides a consolidated view of office/mobile call activity


Easily distinguish between enterprise calls and personal calls on mobile
billing


Use “Free” Wi
-
Fi


Move all call control, notifications, IM/Presence, directory search and
other data traffic to Wi
-
Fi

More cost saving opportunities

59

© 2011 Avaya Inc. All rights reserved.

Partners Benefit From….

60


Upgrade path for IP
Softphone

to one
-
X
Communicator


Upgrade path for one
-
X R5.2/6.0


Upgrade to Avaya Aura Core

Up
-
Sell
Opportunities


Leverage UC capabilities used in office to sell clients
(e.g. Presence Services)


Integrate with broadening types of end devices found
in the enterprise (Mac,
iOS
)

Cross
-
Sell
Opportunities


Add Mobility Applications to UC solution sales


Target new customers with Avaya Mobility Solutions


Prepare customers for Avaya one
-
X evolution to
Avaya Flare and integration with ACE


Increased
Revenue

© 2011 Avaya Inc. All rights reserved.

Training Requirements

and Resources

© 2011 Avaya Inc. All rights reserved.

Training Requirements and Recommendations


Recommended

Learning Sessions

Sell:


ASC0266WEN


Selling Avaya one
-
X UC Soft Clients


Design:


3U00044W


Designing Avaya one
-
X Soft Clients


Authorizations
Required





Certifications




All Avaya Partners who hold UC Sales Authorizations can sell Avaya
Mobility Solutions



A new ACSS for one
-
X Soft Clients is in development and is expected
to be available in 4Q11



© 2011 Avaya Inc. All rights reserved.

Take Action!


Educate yourself on Avaya Mobility Solutions


Position Avaya Mobility Solutions with all customers


Direct customers to the Mobility and End User Clients site where they can listen to a
podcast of Nancy Maluso, Avaya VP and industry analyst Nick Lippis
http://www.avaya.com/usa/product/mobility
-
and
-
end
-
user
-
clients


Review and download the Avaya Mobility Solutions Sales Tools and Collateral
including Marketing Brochures and Customer Presentations posted at:




Avaya one
-
X ® Mobile Portal Page:


http://portal.avaya.com/ptlWeb/products/P0438


Collateral:


http://portal.avaya.com/ptlWeb/products/P0438/AllCollateral



Avaya one
-
X Communicator Portal Page:


http://portal.avaya.com/ptlWeb/products/P0516

Collateral:


http://portal.avaya.com/ptlWeb/products/P0516/AllCollateral








© 2011 Avaya Inc. All rights reserved.

For More Information:

Product Management Contacts


Avaya one
-
X® Mobile


Kyle Klassen, +1 613 356 8249,
klassenk@avaya.com


Avaya one
-
X® Mobile for SIP iOS


Rich LeGrand, +1 908 953 2318,
rlegrand@avaya.com


Avaya one
-
X® Communicator


Brad Black, +1 613 356 8140,
blackb@avaya.com


Avaya one
-
X® Communicator for Mac OS


Rich LeGrand,


Avaya one
-
X® Client Enablement Services


Praveen Mamnani,

+1 303 538 3243,
pmamnani@avaya.com







64

© 2011 Avaya Inc. All rights reserved.

Thank You!