TNT Express ICS

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TNT Express ICS

Word Document Version 1.0


2nd February 2009




Amy Greenway



Template Ref:

Work Placements

(12 month)


Academic year 2010/2011

TNT Express is the world’s leading provider of express business
business delivery services. TNT
provides on
demand, time
definite and day
certain delivery of documents, parcels and freight.

As an

operating unit of TNT Express, we at ICS (Information and Communication Services) have the vision
to ‘become one of the most successful organisations delivering global Information Technology Systems and
Services’. ICS design, develop and enhance business

application systems to meet the evolving needs of
our customers and support their global infrastructure.

TNT is a leading blue chip company with many years experience with
Industrial Placement students.
TNT Express ICS are a finalist this year for
the N
ational Council for Work Experience’s (NWCE) annual awards. TNT
Express ICS is one of six organisations short listed in the ‘Long term placements employing less than 20
students (4
12 months) category up against The Co
operative Group, PSA Peugeot Citroen
, Wates Group,
Lockheed Martin and PA Consulting Group.

We are seeking motivated individuals to fill the below work placements within our organisation. Unless
stated otherwise, all placements are located in Atherstone, Warwickshire. Please carefully cons
ider this
location when applying.

The placemen
t positions we have to offer include

Business Analysis

Infrastructure Support (3


Database Administration

Messaging Analysis

Web Services Monitoring

Mobile and Peripheral support

Performance Analys

Change Management

Problem and Availability Management

Software Administration

Software Transition

Project Support

(various department

Systems Testing

Enterprise Datawarehouse (analyst programming)

Finance and Administration

Technical Placements

usiness Systems


Business Systems Implementation

The Business Systems Implementation team is responsible

for project


the implementation of
Business System solutions across TNT Express globally. The team consists of Project Leaders bas
ed in
Atherstone and Project Managers based throughout the TNT countrie
s operating as one virtual team, who

closely with the all ICS teams in order to deliver an implementation pack for the system being
implemented. This implementation pack includes t
he implementation guides, work package checklists,
standard forms and templates thus ensuring a consistent approach for implementing any system in any
Business Unit.

TNT Express ICS

Word Document Version 1.0


2nd February 2009




Amy Greenway



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We are looking for an individual

who is capable of:

Managing/facilitating project stages

or work streams using defined project management


and maintaining

project plans


and maintaining

project or project stage definition documentation


standard project documentation

Assisting project managers in their dai
ly work

Administrative and reporting duties

Business Systems

The Business Systems Management (BSM) team is responsible for the Business System requirements and
architecture supporting the TNT

Express functions. The
team works closely with the business t
o document
the business requirements, the business processes, the system analysis and the busin
ess benefits for all

Regular communication and updates are provided by the BSM team to the appropriate
management teams, Re
engineering groups, the Exc
ellence groups, the Express Steering committee and
the Express Board.
The successful candidate will be expected to provide support within the BSM group
relating to the ongoing common systems initiatives.

Roles & Responsibilities

Work with colleagues to
investigate and model business functions, processes, information flows and
data structures, using methodical and consistent techniques.

Work with colleagues to investigate operational requirements and problems, seeking effective
business solutions through
improvements in information systems, data management,
processes/procedures, organisation and equipment. Ensures that account is taken of any potential
related aspects of work undertaken, using appropriate techniques, tools and methods.

Work with col
leagues to produce business and systems use cases and supporting UML diagrams,
such as, Activity Diagrams and Sequence Diagrams.

Work with the systems designers to ensure that the requirements are well understood.

Support the day
day activities of the b
uild team, during the development stage of the project

Work as part of a team to analyse the underlying issues arising from investigations into
requirements and problems, and identifies available options for consideration.

Work with colleagues i
n specifying information flows, processes/procedures, and data objects that
will meet the business requirements. Consult with specialists in areas such as software engineering,
data management, communications, and service delivery and takes account of thei

Required to apply available standards, methods and tools in an intelligent and effective way and
produce a consistently high standard of documentation of both a technical and a descriptive nature.

Arrange, prepare and provide support dur
ing meetings, workshops and presentations for a wide
variety of audiences, demonstrating consistently high attention to detail.

Infrastructure and Service Delivery

Technical Infrastructure Analyst


Windows Support Team

This team is responsible for 3rd

Level Windows Server Support and Administration. The team has technical
ownership of all of TNT's Windows Server based business critical systems. Tasks include the restoration of
service following issues with said environment. It also includes the adminis
tration of the estate to include
daily health
checks, regular patch updating of the OS and associated solutions such as Citrix etc.

The successful candidate

will learn how a
Windows environment

is operated and managed within a world
ide organisation, an
will acquire knowledge on Windows architecture, application deployment and
support services.
The successful candidate
will also
gain appreciation of associated technologies

TNT Express ICS

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2nd February 2009




Amy Greenway



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as PC, Server and network configurations, domain designs, data access reliab
ility and availability, disaster
recovery and support principles.

Web Services Application Performance Monitoring

Reporting to the WAS and Portal Services Manager, you will be responsible for a number of key disciplines
within the team.
The roles and r
ponsibilities will include monitoring, incident detection and notification,
rapid triage, root
cause analysis and historical data reporting.

The successful candidate
will also be
required to complete day
day support of TNT’s
Websphere monitoring tools

f which run on a

platform, and
will be required on a day to day basis to use file transfer protocols such

XML/Java, Shell scripting

and preferably an understanding of
TCP/IP concepts

would be of benefit.

We are looking for a confiden
t individual with good interpersonal skills who is familiar with the

operating system, who can be a part of a good and productive team and contribute within an excellent
working environment.

Awareness in business to business communications and c
oncepts will be an
. The successful applicant
will be trained on all technical as
pects of these monitoring tools and
then t
o further increase your skills, you will be trained how to develop and implement these improvements

and g
et exposure into ce
rtain aspects of
IBM WebSphere Application Server, Portal Server


Once training has been completed, the successful candidate will provide the day
day support of
these tools.

Database Administration (DBA)

The Common Systems Infrastruc
ture DBA team is responsible for the design, implementation and support


databases supporting TNT Express business requirements. Currently supporting
about 300 mainly Oracle production databases, and an active array on dynamic test e
databases required by applications in different stages of the project lifecycle.

This role will involve learning
and understanding Oracle Application Express that will enable the development of Web based applications
required by the DBA team fo
r environment management. This will also act as a central infrastructure pilot
project to transfer local database and spreadsheet utilities into a centrally managed industrial strength
shared environment.

Understand analysis and concepts of relational da
tabase design

Keen to learn about Oracle database administration

Keen on application development

Understand Excel, Microsoft Access would also be an advantage

Knowledge of SQL

Ability to work to deadlines and on own initiative

Good attention to detail

Be c
nfident with people in order to; e
xtract the requirement
, d
emonstrate the system build
, t
rain the
users on application express

and g
ive ownership and empowerment back to the people who own
the systems

Messaging and Data Transformation

Reporting to the
Messaging and Data Transformation Team Leader, you will be responsible for a number of
key disciplines within the team. After your training, alongside the current placement student, you will provide
day support of ENGIN

(Enterprise Generic Integ
rator), a key Business to Business application.
The main technical responsibilities of the role include detailed support for the ENGIN EDI tool, management
of secure FTP servers and the upkeep and distribution of ENGIN documents and knowledge.

You will b
trained on all technical aspects of the tool
, and will be encouraged to use the skills you
develop to identify and recommend improvements to the infrastructure and business process within the
team. To further increase your skills, you will then be traine
d how to develop and implement these
improvements. We are looking for an individual who is familiar with using
, although training will
be provided to bring your skills up to the required level. An interest in business to business communications
TNT Express ICS

Word Document Version 1.0


2nd February 2009




Amy Greenway



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and concepts will be an advantage, as will exposure to file transfer protocols such as FTP, previous use of

and preferably an understanding of
TCP/IP concepts

This is an excellent opportunity to improve your technical skills on a software platform wh
ich is a key part of
the computer industry. In addition, it is an ideal opportunity to increase your interpersonal and
communication skills, which are an essential tool for all future job roles.

Mobile and Peripheral Analyst

The team provide governance
, best practice, control and support for peripheral equipment within TNT
Express. This equipment

includes but is not limited to, handheld and wearable computers, d
ata capture
devices, such as barcode scanners
, d
top and portable label printers, v
ic measuring devices and
scales, s
mart phone and Blackberry devices.

The applicant will assist in the areas

of d
evice support
upplier management
rocess management
, c
hange management
, b
est practice documentation
roduction of technical guides

and p
de a point of technical reference

As qualifications in this area are unlikely to have been attained the applicant will need to possess a good
conceptual understanding of applications, hardware platforms, operating systems and wireless networks.
An abilit
y to understand mechanical processes and to apply logical reasoning to problems is vital.
Experience of th
e following would be beneficial; M
S Windows Pocket PC / Mobile / CE
, m
obile device
technical capabilities and limitations
, p
rinter technical capabilit
ies and limitations
WiFi Authentication
methods and an understanding of the 802.11 standard

and m
obile email methods

Web Analyst

The CSI Internet team are responsible for the TNT Express Internet and Intranet Infrastructure used by over
70 countries wo
rldwide and accessed by in excess of 150,000 visitors a day. The team support a number of
leading enterprise class applications including content management, application servers, web servers,
performance monitoring, web analytics and search engine optimisa
tion. In support of our wide user base,
the position of Web Analyst will continue the work of the existing placement student in the areas of web
user behaviour, search engine optimisation and e
learning, In addition the Web Analyst will be involved in

support and development of our global content management system.

Key responsibilities of the position will be

the development of the Web Analytics environment

the development of the Search Engine Optimisation measurement and reporting environment

opment of best practice and user training material

the creation of routine and ad
hoc reports

The position req
uires strong analytical skills and
a commitment to quality and customer satisfaction
Previous experience of working with web sites, web site ana
lytics or user training/e
learning tools would be

Performance Test Services Team

This team assists development teams in identifying the causes of slow performance within the business
applications and demonstrating the effects of performanc
e fixes. The role involves
writing /
editing test
scripts (Web/html)
, running test scenarios, producing test reports, working with other te
ams, documenting
business processes for applications under test and assisting with investigation, diagnosis and resol
ution of
problems. The role involves use of a variety of Windows applications including
Microsoft Office, Lotus
Notes, HP OpenView Service Desk, HP LoadRunner and Internet Browser
. Application test
environments include technologies such as
J2EE, Websphere,

Linux / Unix and Oracle
. Prior knowledge
and experience with any of these applications or technologies would be an advantage but is not essential
as training will be provided.

TNT Express ICS

Word Document Version 1.0


2nd February 2009




Amy Greenway



Template Ref:

The successful candidate will be expected to demonstrate good interpersonal s
kills, willingness to work with
other people, a positive and flexible attitude, a proactive approach to solving problems and the ability to
manage and plan their own work.

This position will be based in Atherstone with the possibility of
international trav

Service Transition

Software Distribution

Reporting to the Software Distribution Team Leader, you will be actively involved in a number of key
disciplines within the team. Once training has been completed you will assist with testing and

applications and systems software to distributed systems
(Linux, Unix and Windows),

internet systems, and remote mobile devices. Ideally we are looking for a person with some experience in
Unix, Windows or Linux or Mobile Devices.

The position would also
suit someone with strong
administrative skills who is preferably familiar with Microsoft Office, wishing to make the transition to an
I.T. position.

Roles & Responsibilities

Implement application releases and other changes to Unix and Linux servers in acc
ordance with
ICS and team standards and make arrangements to ensure those changes are properly supported

Implement application releases to remote devices (e.g. handheld scanners) in accordance with ICS
and team standards.

Assist with change related project


Contribute to investigation and resolution of problems and incidents.

Ensure that incidents and problems with systems and services are fully documented within the
problem reporting system.

Produce and update technical documentation and procedures f
or use by other members of the

This role requires somebody with strong administrative skills and a methodical approach to work along with
being self
motivated with a positive attitude and a proactive approach to the job. The ability to co
ordinate a

variety of actions concurrently is also required.

Change Management

An exciting opportunity has arisen for a student seeking exposure to IT Service Management and Global IT
Change Management processes, aligned to the
ITIL framework
. The role involves t
he management of
change, ensuring risk is mitigated; changes are planned, coordinated and communicated to the relevant
parties. This gives you an insight into many departments and will expose you to a wide variety of
applications, teams and people within E
xpress ICS. The role also includes support and governance for the
TNT worldwide community with regards to Change Management processes. This role will enable you to
communicate at all levels from Business Users and Technical Teams to Senior Management. Ther
e is
contact with all Global Change Management teams in Australia, Italy, Benelux, Germany and France
enhancing key skills which can be used later on in your degree. Attention to detail and the willingness to
learn quickly are imperative.

Software Admini

An opportunity for a Software Administrator has arisen within the Service Development team. The role is
very much Service Management (ITIL) focused and will be primarily involved in the administration and
maintenance of the globally deployed HP S
ervice Desk and Westbury Self Service Portal product suites.

Roles & Responsibilities

Support and administra
tion of the HP Se
rvice Desk product

Support and administration of the Westbury Self Service Portal

Capturing and defining support teams requiremen
ts for self service requests

Building new requests within the Self Service Portal based on requirements

Work with regional ICS teams to create local language versions of common requests

TNT Express ICS

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2nd February 2009




Amy Greenway



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Definition of HP Service Desk technical changes based upon customer re
quirements via the Service
Management Strategy

Involvement in general Service Management improvement activities within Express ICS

The successful candidate will possess a keen and proven interest in IT and a high level of inter
communication ski
lls as the role is required to interact with all teams within the global Express ICS
organisation. With a sound understanding of using Windows products i.e. XP, Excel and Word, excellent
written skills, the ability to work towards deadlines and work as pa
rt of a project team are essential, as is a
questioning and analytical mind.

Problem & Availability Administrator

An exciting opportunity has arisen within the Problem & Availability Management Team for a self motivated
Problem & Availability Administr
ator reporting directly to the Problem and Availability Manager.

The role of
the Problem and Availability Administrator is to reduce the impact to ICS services through Business Service
Level Reporting and the proactive identification of trends. The role wi
ll require you to communicate at all
levels from Business Users and Technical Teams to Senior Management and ICS Regional Directors and
therefore excellent written and verbal skills are essential.

Roles & Responsibilities

Ensuring day
day running and m
anagement of the operational processes

Identifying and initiating process improvement activities as necessary

Coordinating activities around repeat service level agreement failures and initiating the Problem
Management process to determine & eradicate root


Recording, tracking and publishing of business service metrics

Business service availability reporting, ensuring it is maintained, developed, updated and published

Systems Development

Development Process, Tools and Project Support Team

We have a position working in the Development Process, Tools and Project Support Team. Reporting
directly to the Application Delivery Manager this varied role will provide support to the Systems
Development department. Main responsibilities include pro
viding essential project and end
user support,
installing and administering tools software, developing and maintaining tool user guides and documentation,
dealing with users’ problems and queries in practice, maintaining the tool licence inventory and depl
and updating the development process website.

Some knowledge of the
Rational Unified Process (RUP)

would be an advantage as would

. Training will be provided where necessary.

Project Support

Sales, Customer Service and Administr

Working within the Sales, Customer Service and Administration system development Team, this varied role
will provide project support to a range of development projects within the Common Systems programme.

Reporting directly to an Application Delive
ry Manager, responsibilities include:

Production of project reports using tools such as
Cognos PowerPlay

Maintenance of equipment inventories

Raising of change request records


level systems support

System testing

Support of project administ
ration such as raising purchase orders, processing invoices and resolving
invoice queries

TNT Express ICS

Word Document Version 1.0


2nd February 2009




Amy Greenway



Template Ref:

The successful applicant will be studying for an IT related degree and have a keen interest in the IT, in
particular, systems development.

This position will be ba
sed in Ashby, Leicestershire.

Customer and Groupware Solutions

The CIT department is responsible for any electronic interface between TNT and our Customers around the
globe. At the heart of our Customer self service offerings stands which is ava
ilable to over 200
countries world
wide in 46 languages. We are looking for a highly motivated and forward thinking individual
who will be required to work within the Internet development team to further advance the competitive edge
of the and myt
nt products.

Roles and responsibilities

include d
evelop and maintain internet applications using
java, javascr
ipt, HTML
and OO/UML techniques

and t
est applications

under development.

Skills required

Capable of working on own initiative.

Flexible and ada
ptable attitude.

Proactive approach to problem solving.

Commitment to quality and customer satisfaction.

Existing knowledge of Internet development would be an advantage, although training in relevant
areas will be offered where necessary.

This position w
ill be based in Hinckley, Leicestershire.

Enterprise Data Warehouse

The Enterprise Data Warehouse (EDW) supports analysis, reporting and scorecarding for users on a global
scale. The requirement of this position is to support the business users by desi
gning; implementing and
supporting quality systems using industry software packages such as those provided by IBM and SAP.
These include
Cognos Powerplay

Cognos Impromptu

Role and Responsibilities

Creating and reviewing cubes and reports using indus
try software packages

Writing data load scripts and data extraction scripts

Work with team members effectively

Creating user support documentation

Help support daily activities for the EDW department

Giving access to the Data Warehouse to users worldwide

Supporting customers through telephone calls and emails

Skills Required

Have a good understanding of one
database management system

Familiar with

and one programming language

Commitment to customer satisfaction

Capable of working on own initiative

is position will be based in Ashby, Leicestershire.

Systems Development

Global Operations Test Team

We have a vacancy

within the Systems Development Global Operations Test Team for a
Trainee Test

reporting into a Test Team Leader. Global Operat
ions hold responsibility for the applications that
aid the core processing of consignments within TNT
The role involves the planning, design, and
management of tests (including test execution and reporting).

TNT Express ICS

Word Document Version 1.0


2nd February 2009




Amy Greenway



Template Ref:


Production of test cases an
d test scripts with expected results to be executed by self or other team

Analysis of business and systems requirements, including ensuring requirement follow standards
and attending requirements workshops.

Identification and preparation of data
to support the tests

Execution of tests and analysis of results

Aid with the testing of production support fixes of applications

Documentation of defects within Defect Management tools according to standards

Communication of test results to development te
am and/or Project Test Lead/ Test Team Leader

Skills Required

We are looking for an individual with a systematic, disciplined and analytical approach to work, who wil
l pay
close attention to detail
. They should have excellent verbal and written communicat
ion skills, with the ability
to work well under pressure and as part of a team as well as flexibility in order to work across a number of
different applications

echnical Placements

Project Office Support

The provision of
project support

for a team

of project managers within the Common Systems Infrastructure
Projects (CSIP) department, responsible for infrastructure projects in a multi
national organisation.
primarily delivers services regarding the implementations of Express ICS Common System

consists of a project management team delivering cross functional enterprise infrastructure projects in
support of Common Systems.

Roles and Responsibilities

Managing/facilitating project stages

or work streams using defined project manag

Creation and maintenance of project plans (using
MS Project

Creation and maintenance of project or project stage definition documentation

Production of standard project documentation

Assisting project managers in their daily work

strative and reporting duties

Finance and Administration

Responsibilities include processing of incoming invoices, resolving queries and filing. Purchase order
closing, monitor and replenish consumable stock levels. Journal creation and journal input, pr
business cards, distribute department mail and organise CD archiving. Collate and distribute the ISB’s.
Provide support for other team members with other ad
hoc duties. You must be able to liaise with all levels
of Express ICS staff.

The applicant

will ideally have a background in office administration and accountancy, have some
experience of working in a busy fast pace environment, good organiser and be able to prioritize workload.
Having experience of working in an office environment would be an


Skills required for all positions:

Those who wish to apply should be studying for a business, IT or discipline related degree.

The successful applicants will be IT literate and will have experience of using email e.g. Lotus notes
and the Mic
rosoft Office Suite e.g. Word. Excel. PowerPoint.

TNT Express ICS

Word Document Version 1.0


2nd February 2009




Amy Greenway



Template Ref:

Candidates must be comfortable with the use of office applications, be a good organiser,
enthusiastic, have excellent attention to detail and be able to liaise with all levels of Express ICS

With g
ood communication skills both written and verbal the successful candidate will be able to
prioritise tasks, whilst working to tight deadlines. The ability to work competently within a team and
as an individual is essential.

As an employer we can offer you

the opportunity to work within a pragmatic, “can do” learning environment.
You will experience responsibility and the opportunity to work in a leading global ICS organisation.

Terms and Conditions


placement positions are

the duration of one year
. Normal working hours will be Monday to Friday
between 08:30 and 17:00. The salary is
, plus

of £1000 payable at the end of the
lacement (
subject to satisfactory attendance and performance

If you have the drive and enthusiasm to spe
nd a year with us and are interested in one of the roles detailed
above, then either email your CV to

or post to Amy Greenway,
HR Advisor,
Express ICS, Holly Lane, Atherstone, CV9 2RY.

ease ensure that you enclose a covering letter, which
clearly identifies

the position which you are
interested in.

For more information about TNT Express ICS, refer to our website at

The closi
ng date for al
l application is

February 2010.