Knowledge Management - Yimg

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6 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

65 εμφανίσεις

Paul R Gamble & John Blackwell


Ida
Kurniati

Data

Information

Knowledge

Wisdom

Meeting Customer need


Member
of organization
must understand how his of her work
contribute to fulfilling costumer needs


How products and services provide costumer values

Process


Each person must understand how his or her work relates to the work
of others


Higher quality and lower cost

The body of knowledge


Each person must understand to varying degrees, something about the
subject matter with which members of the enterprise deal.



The organization is unaware of the importance if the
achievement and its goal

Knowledge chaotic


Recognize the need of management

Knowledge aware


The actions taken in steps slowly

Knowledge enable


The framework of procedures and tools are discover

Knowledge managed


Demonstrate sustainable competitive advantage

Knowledge Centric

The same people that failed TQM will fail
knowledge management


3 fundamental questions

1.
What do you know?

2.
What do you need to know?

3.
What is the best way of getting it?


Knowledge management focuses on core
business process


-

core process


-

add value more effectively



The
capture of good quality management
from
external to internal sources


A method of codifying that knowledge is
devised
,
knowledge
is classified, and valued


A means of giving access to the knowledge then
has to be
created


Knowledge is
used
, there has to be a
cultural
of searching out

and personally important
available knowledge


The
feedback

loop has to be completed as the
knowledge worker
adds value existing knowledge
by amending it through use


When knowledge has outlived its usefulness it
must be removed from the knowledge base



1. Recognize different types of knowledge


Static knowledge; database


Dynamic knowledge


Declarative knowledge: knowing that


Procedural knowledge: knowing how


Knowledge that is abstract


Knowledge that is specific


2. Recognize that there are different types of expert

3. Recognize that there are different ways of representing;
reports, manual, computer data base, etc.

4. Recognize different ways of using knowledge;
management take off

1.
Know what

2.
Know how

3.
Know why

4.
Care why


Internet and intranet = attraction factor


They should be well accepted by the community
that has to use them


They should allow and support rich
communication in a simple efficient way


They should have a way of conveying emotional
overtones, such as opinions and biases


They should support informal communication
and multiple ways of expressing ideas and
thoughts


Above all, they should not be imposed, they
should free “natural”. To give this is a label, the
technology should seem “transparent

1.
Come together voluntarily for shared purpose

2.
Have members that identify themselves as part of
communities

3.
Repeatedly engage in activities with other members
and communities

4.
Have interactions that last for an indeterminate
period of time




Community of Practice



Successful knowledge management requires
a fundamental change in the way most
companies do business



Knowledge Users


Knowledge management


Competency Knowledge managers


Chief knowledge officers


Embodied to embodied knowledge


Embodied to represented knowledge


Represented to represented knowledge


Represented to embodied knowledge

Human
capital

Social
capital

Intellectual
capital


Flexibility


Agility


Organization’s ability to respond problem,
communities act as filters of ideas


Developing human resources


Assessment: APQC
(INTEGRATING KNOWLEDGE
MANAGEMENT AND ORGANIZATIONAL LEARNING)



Process


Financial


Employees


Customers


Innovation


Culture


trust