KNOWLEDGE MANAGEMENT TEAM

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6 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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KNOWLEDGE MANAGEMENT

TEAM

KM Skills in General

1
.
Time management


to acquire knowledge

2.
Learning technique


to absorb knowledge

3.
Networking skill


to access people with


knowledge

4.
IT skill


to
record & disseminate


knowledge

5.
Cooperative problem solving

6.
Flexible & willing to try new things

7.
Learning from mistakes

KM


Categories of IT Skills

1. Retrieving information → search engine,


database

2. Evaluating/assessing information

rating


system

3. Organizing information

electronic folders,


relational
database

4. Analyzing information

spreadsheet,


statistical
software


5. Presenting information

Powerpoint


presentation
, website

6. Securing information

password


management
, backup, archive

7. Collaborating around information

email,


groupware

Sample of
Job Description


As
Knowledge & Information Manager

Responsibilities:

1.
Promoting
the meaning & purpose
of information
&
knowledge

2.
Ensuring
that
information/knowledge resources
can
be readily accessed &
easily retrieved

Tasks:

1.
Provide
leadership in the area of KM
as technique
for
managing intellectual assets

2.
Assist
the development of knowledge
& information
as a core business function

Selection criteria:

1.
Ability
to manage knowledge &
information
via
online database, web
-
based services

2.
Computer
skills & experience with
database
&
website management

3.
Experience
in systems development
&
implementation

SENIOR MANAGEMENT ROLES

Chief Knowledge Officer

Responsible for:


Formulating
knowledge
management strategy


Handling
knowledge
management operations


Influencing
change in the organization


Managing
knowledge management staff

Contribution to KM goals:


Maximize
KM ROI in knowledge
→ people,
processes
& intellectual capital


Exploit
intangible assets

patent, know
-
how


Repeat
success & share best practices


Improve
innovation & ideas


Avoid
knowledge loss & leakage
after
organizational
restructuring

Chief Learning Officer



Strategic
, lead player in
business organization


Core
responsibility is to ensure
learning across
entire system


Operates
using knowledge about how
people
learn
, how learning affects work, how social
&
technical
systems may support each other

CKO
vs

CLO


CKO
is more related to technology used
to
manage
knowledge & information



CLO is more related to human
learning aspect

Tugas

CLO

1
. Cultural transformation


Cultural
transformation to support corporate
new
direction

2. Culture
maintenance


Designed
to support the strategy & to
address
skills
essential to maintain new culture

3. Contemporary
initiatives


Related
to business development (e.g.
develop
marketing
plan)

KM Roles & Responsibilities within
Organization

1
. Designing information systems

2. Managing information systems

3. Managing information resources

4. Training

5. Serving as information agencies

6. Providing competitive intelligence

7.

Maintaining
customer relations
for information
systems/technology

8
.


Designing & producing information
services &
products publications,
databases, multimedia

9.

Serving
as knowledge
journalists

10.

Acting
as organizational information &
KM
policy
analyst

11
.

Functioning
as government KM
policy analyst

The Ethics of KM


Ethics
establishes a framework for
making
decisions
based on values &
for determining
what is right and wrong


An ethical code for a profession is a system
of
standards
to which those in the field
agree to
conform