Chapter10x - College of Business

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6 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

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CHAPTER TEN

Enterprise Resource Planning and
Collaboration Systems


ERP (Your Book’s Definition)


Enterprise resource planning


integrates all departments and
functions throughout an
organization into a single IT system
(or integrated set of IT systems) so
that employees can make enterprise
wide decisions by viewing enterprise
wide information on all business
operations


ERP (My Definition)


All of an organization’s business
processes are integrated into a
single system (SCM, CRM,
accounting, finance, manufacturing,
along with specialized function
applicable to specific industries)

ERP (Players)


SAP has 30+ percent of the market


Oracle / PeopleSoft


IBM


Microsoft Dynamics

ERP (Functions)

ERP (Business Processes)

ERP (Benefits)


Breaks down or eliminates
information silos


Business processes are performed
more efficiently


All functional systems interact
together

ERP (Risks)


Failure can be catastrophic


Hershey


http://www.slideshare.net/ankitm2/erp
-
failure
-
in
-
hersheys
-
presentation


This list is endless


Failure is typically caused by


Poor planning


Not understanding and adapting
business process to the ERP


The Evolution of ERP

Core ERP Components (1)


Accounting and Finance


Integrates traditional AR / AP /
inventory / payroll / general ledger


Financial reporting systems


Operates with multiple currencies


Core ERP Components (2)


Production and materials
management


Raw materials supply chain


Manufacturing


You can’t make what you don’t have


Distribution


You can’t ship what you have not made


Human resources


ERP (Manufacturing and
Production)

Extended Components


Business intelligence integration


CRM


SCM


Often considered a core component


Ebusiness


Also becoming a core component


Procurement (B2B)


Sales (B2C)


Enterprise Application Integration


Integrate SCM, CRM, ERP business
partners, suppliers, distributers,
resellers, customers typically by
creating SOA middleware

Collaboration Systems
(Introduction)


Simply put, they help people
(employees / partners / customers)
effectively work together and share
information

Collaboration Systems
(Illustration)

Collaboration Systems (Types)


Groupware to collaborate


Content management systems are
used as an information repository


Knowledge management


Workflow management



Much of the software performs
many of these tasks

Collaboration Systems
(Groupware)


Groupware allows us to work
together


Functions


Calendaring, scheduling, and
conferencing


File sharing and change tracking


Providers


Lotus Notes


SharePoint


Collaboration Systems

(Content Management)


Manage


Information creating


Information storage


Changes to information


Information publishing and acquisition


Collaboration Systems

(Knowledge Management)


Closely related to content
management


Capture, classify, retrieve, and
share information



It preserves organizational memory


SharePoint

Collaboration Systems (Workflow)


Workflow describes how work gets
done


You don’t have the prerequisites for a
class you want to take


You fill out the College of Business
automated add slip form


It’s routed to the department or
advisement center


An advisor approves or disapproves the
request


You are notified

ERP Demo


Accounting


Financial / Managerial


Sales and Distribution


Customers and products


Procurement


Production


Quality management


Warehouse management


HR


And whatever else…