the six questions to ask before making a mobile ... - Achievetec

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14 Δεκ 2013 (πριν από 3 χρόνια και 5 μήνες)

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THE ACHIEVETEC CHECKLIST
-

THE
SIX

QUESTIONS TO ASK

BEFORE

MAKING A MOBILE DEPLOYMENT

CONTENTS:

Overview


Please r
ead our helpful checklist
if you are thinking of making a
mobile deployment.

Mobile Computing

Question 1.

Which of your mission critical applications would be suited to portable devices
, and d
o
you need devices that will withstand large amounts of wear and tear?

Question
2
.

Should you go for devices based on Windows Embedded Handheld 6.5, Windows 8
Pro, Windows Phone 8, Apple iOS, Android, Symbian, Blackberry or use Web OS?

Question
3
.
Is yours a mobile project with a short life
-
span of a year or two
-

requiring short live
d
devices to match, or do you look to the long
-
term


both from IT management perspective and for
a greater Return on Investment (ROI)?

Question
4
.
Which platforms link seamlessly with your existing and planned IT infrastructure
, and
w
hich devices will gi
ve you the best, most trouble
-
free, user experience?

Question
5
.
What are the tra
ining and support ramifications and what level of service and support
will you need?

Question
6.

What Enterprise

Device

will suit you best,
Rugged
or

Consumer?



Total Cost
of Ownership



Analysis



Testing Standards & Protocols Explained



Rugged/Consumer Comparison Table

The Achievetec Checklist


Helpful points to consider
before making a mobile deployment.

Remember when buying mobile phones and handheld devices was easy?

To ret
ain your edge in today’s competitive business environment you need to embrace the rapid
convergence that is now occurring between the fields of telecommunications and mobile computing.
And one of the most important trends is the development and use of mobi
le versions of applications
that have been confined, until now, to full blown computers.

Today’s Mobile technology platforms are already transforming everything from what we expect
from our smartphones

and tablets
to any number of heavy duty commercial, in
dustrial and public
sector applications, some with just one focused purpose in mind, and others capable of performing a
multitude of business functions.

Mobile Computing

Today’s hand
-
held
smartphones, Enterprise
D
igital Assistants (EDA’s)
and tablets (with sim)
offer
the power and sophistication of a full
-
blown computer that not only allow your people to work and
communicate effectively in the field, but can also be used for almost any specialised business
ruggedised application.

In the pa
st mobile phones made phone calls. Then text messages became big business. And for a
long time that was about it. Buying consumer handsets and airtime then was straightforward.
T
hat
was then. And this is now.

The latest mobile devices
:

more powerful than t
he best laptops of a few years ago.

Today, buying mobile phones and other handheld communication devices is an increasingly complex
minefield. For one thing, technology is evolving more rapidly today than at any time in history.

At a consumer level, the mo
bile phone, already the most prolific product the world has ever seen, is
at the heart of a rapid convergence between mobile phones, landline phones, VOIP, cameras,
computers, web browsing, SatNav devices, dictation machines, MP3 players,
games consoles,
r
adios,
watches
,

clocks

and

credit card readers.

At the consumer level, mobiles are expected to start replacing credit cards, supermarket loyalty
cards
/coupons
and bus passes. But they will soon play an even larger part in our lives, according to a
report r
eleased by Juniper Research which predicted mobiles will replace traditional paper tickets
for everything from cinemas to air travel. The study also said airlines and bus and train operators are
developing a range of new mobile tickets that will work via t
ext messages, bar cod
es or
downloadable applications. Indeed since the report was released bus operators like
Wilts & Dorset
Bus Company

now have a smartphone ticket app. See BBC report:
http://www.bbc.co.uk/news/uk
-
england
-
dorset
-
19470265


Now that’s all very well if you only need to buy a new one for yourself as a consumer and are happy
to spend hours playing with it, finding out how it all works so you impress your
friends
. If, on the
o
ther hand, you need professional devices for your mobile fleet that will integrate

securely

with your
IT infrastructure
; devices that will
do the job reliably day in, day out, with the least amount of
unnecessary frills, but enough to keep your users happy

and actually give you a real return on your
investment
: th
en

it

can be
far more complex.

What does this mean for your business?

The same sort of convergence is also occurring at a commercial, industrial and enterprise level, with
such things as the proliferation of location
-
based services, GPS, workforce globalisation, inventory
control, RFID, mobilising your desktop applications,
Software as a Service (SaaS) mobile applications,
signature capture, terminals and many other apps specially written for rugged portable devices.

With all these factors to consider, more changes are occurring in the mobile phone and portable
device space t
han all but the most informed experts can keep up with. So when you’re thinking
about changing, updating or adding to your phone or handheld fleet there are a multitude of
crossovers and future implications to consider.

Technology by its nature is transien
t, but we can guide you to a
n enduring

solution

Developments are seemingly continual, but one thing never changes


and that is the outcome you
want

to

achieve. What do you need to accomplish for your business with your investment?

Whether it’s as little as five, or as many as
hundreds or

thousands
of devices, there are certain
questions you should
clarify

to ensure a maximum return on investment
. C
areful consideration of
what
smartphone,
EDA, tablet or laptop will be best suited for

your
project (along with personal
motivations
)

will
save you from avoidable headaches down the road.

Cost is nearly always a major factor for most businesses
. Y
ou deserve value for money for you
r

hard
earned cash. The right choice (although not necessari
ly the cheapest) will ensure the success of your
endeavour.
Long term, the
cheapest device is
universally proven to
be
a

false economy.

Finding the right balance between evaluatin
g

a device and the time it takes to test in your
organisation is also critica
l.
If it takes an organisation
nine

to twelve
months to test and integrate a
device
, then by the time a roll
-
out
is

started
,

the

chosen
consumer

device
could be
obsolete.
If the
evaluation process takes too long, you could then find that getting hold of ba
tteries and accessories
for an obsolete device is a huge challenge.

With over
25
years’ experience

in the industry, we have come across many pitfalls that
businesses

have fallen prey to, so you don’t have to!

If
you

ask
,

and
(we’ll help you
answer
)

these
7

questions carefully, then you shouldn’t go awry!



Question 1:
Which of your mission critical applications would be suited to portable devices,
and do you need devices that will withstand large amounts of wear and tear?

Mobil
ising critical applications onto
EDA’s

and smartphones have

been

successfully implemented
across the country and Europe
by
field service
b
usinesses
involved in
mobile
repair & maintenance
,
including the housing industry
.
The
construction sector
, couriers,
emergency services and transport
& logistics organisations have all mobilised their critical applications too.

So too the
r
etail

sector, in
particular

within

4 walls’ warehouse environment
s
.

With the rise in the popularity and functionality of WWLAN 3/4G

enabled Tablets and smart badges
(see the Motorola S
B
1), t
he hospitality & healthcare sectors
are
also
seeking
further
ways of
developing and implementing
mobile applications
.


Furthermore, p
retty much any business or organisation
now needing a

more mob
ile work
force


may

consider the
need
for
email, contacts and calendar accessed securely ‘on the move’
,

as well as other
office
software.


When considering which of your office applications are suited to the mobile environment,
also
consider
the
complexity
of
the

office based package


would it be functional on
a
device w
hich
smaller
screen size than the office monitor, with a smaller or touch screen keyboard and data
required to be
inputted

sometimes in all weathers and conditions.

Following general trends in 2013
and at the expense of pocket
-
ability, Tablets are proving increasingly popular as complex
applications can be viewed more readily on
them
.

Obviously if you are working on, or regularly visiting construction sites, warehous
es, ports, airports,
refrigeration plants, power stations, hotels, rough terrain

including Forestry/wildlife parks
, mining
environments, or emergency services that maybe entering hazardous areas
,

you
are likely to
require
rugged devices that are able to pe
rform day in day out under harsh or challenging circumstances.

The degree of rugged protection will vary according to your industry.

Indeed for the
petrochemical
and

other hazardous
industries
,
a specialist non
-
sparking
ATEX certified for Zone 2 and 22 (G
as and
Dust) device may be required. In contract,
f
ield services

or front of store in the
retail sector for
instance perhaps wouldn’t require the same degree of dust tight, water tight, temperature and drop
resistance of an employee working on a
constructi
on

site but may still want a very
durable

enterprise suitable device.



Question
2
:


Should you go for devices based on

Windows Embedded Handheld 6.5,
Windows 8 Pro, Windows Phone 8,

Apple

i
OS
, Android, Symbian,

Blackberry
or
use
Web
OS?

This may be
influenced by the mobile softwa
re provider you are working with,
however it is worth
noting that Windows Embedded Handheld 6.5 is the most stable platform that developers in the
enterprise field have been working with for years, and Microsoft are supportin
g it until 2020
; while
in the Tablet market Windows 8 Pro offers compatibility with many Enterprise’s back end systems
.
Many other platforms have no support for developers at all. Conversely
the

end users
for mobile
projects
are

usually

most familiar with
iO
S

and Android devices
.
See our question on Training

to
overcome this!


We would recommend s
ee
ing

how much the mobile software you are adopting takes over the
overall running of the device
, locking down other functions
.
When your mobile apps software is
installed t
he

OS features
of the device for the end user

may not resemble the average consumer’s

user experience


with Android or iOS

as other functions are locked down.





Question
3
:

Is yours a mobile project with a short life
-
span of a year or two
-

req
uiring short
lived devices to match, or do you look to the long
-
term


both from IT management
perspective and for a greater Return on Investment (ROI)?


A consumer smartphone device is
rarely

on the market for longer than a year and
manufacturer

support, if there at all,
drop
s off soon after
,

so batteries and parts for repairs can be more difficult to
obtain
.
Furthermore if a device goes end of life before the end of a rollout or even thereafter, it can
cause complications in having a ‘mixed flee
t’ of devices with some users complaining they do not
have the ‘latest model’.


Enterprise

designed
devices,
rugged or not,
offers

much
longer

periods till end of life


often
3
to

even 5 years. This gives you time to rollout the project, train
end
users a
nd

IT support,
receiving

software

and
hardware

support through with a
well
-
judged aftercare

support

contract. New
hardware releases are
often

th
ough
t

through to avoid
t
he need to
replace

accessories

throughout
your business
.




Question
4
:

Which platforms l
ink seamlessly with your existing and planned IT
infrastructure, and which devices will give you the best, most trouble
-
free, user
experience?

F
or Enterprise
customers,

Windows based products tend to have an

advantage over Android and
iOS. H
ence our interest in the latest Windows 8 Pro tablets and Motorola Solutions
future
collaboration
s

with Microsoft



indeed we are told

in early 2014
to
look out for
an Enterprise

or
‘Industrial’ Windows Phone 8 version


previewed in video clip here:

http://blogs.msdn.com/b/windows
-
embedded/archive/2013/01/14/intelligent
-
systems
-
defining
-
new
-
retail
-
experiences.aspx


You may li
ke this glimpse of the de
vice around 1.29 min
.

video


the platform
fit
ting

in
to

the
Microsoft
Windows 8
stable
,

combined with a suitably rugged, long term supported EDA.

The effects of downtime and loss of productivity can be hard to
quantify and allow fo
r
at the
procurement stage.
However for end users and IT
D
epartments

time, hassle and loss of income

can
be highly stressful

and costly to any organisation
-

caused by faulty/damaged devices, particularly
when parts and service are ‘end of life’ demanding
even more IT
Dep
ar
t
ment

input.

Likewise every time a repair bill has to be raised it will be costing your accounts department time
and therefore money

when they could be doing other things


an
enterprise

client we work with had

established that every Acco
unt

process
,
such as
getting

a repair cost signed off
,
cost the organisation
£60.00 in lost time input

-

so worth trying to avoid if possible!

It’s
therefore
important to factor in reliability and endurance for your investment. The prettiest and
most trendy devices won’t necessarily ‘cut the mustard’ in a tough environment.



Question
5
:

What are the training and support ramifications and what level of service a
nd
support will you need?

To get the highest return on investment from the roll out of a new field service device and
application, it is best to plan in training time for end users as devices are
deployed.

Enterprise
devices and apps can, for practical rea
sons such as IT device control, security,
and
data input control
,
may n
ot be as end user friendly as the consumer products now familiar for personal use. However, a
simple presentation on key software and hardware features to users before the rollout is co
mpleted
can remove many of the frustrations some find in moving from a paper based ‘familiar ‘system used
for years, to a new digital solution.

Once trained and using a device, it is also to a company’s advantage to minimise user

retaining costs
by deploy
ing a
n enterprise class rather than consumer style device if possible, as
enterprise devices
usually have extended product life cycles.
Indeed, w
ith consumer smartphones
,

a device can be on
the market for little more than a year
before becoming ‘end of lif
e’
. This

often requir
es

new
accessories or add
s

additional
consumer
features that, while not relevant
to

an
enterprise

application, give users the feeling they ‘must have ‘the newer device. This can lead

to a
higher

turnover

of older equipment

as users see
k to justify needing the new replacement model
,
often

only
months

after a rollout has completed
.

Users

want the last offering

even if it isn’t ‘tried and tested’.

R
eplacement equipment is often only acquired at a much higher cost than the initial ‘subsidis
ed’
devices

whilst co
nstantly coping
with

short
er

life span
equipment

reaching end

of life can
add

additional
training

pressure on
an

IT
department
,

as well as complicat
ing

the
support
for

older
equipment
, with accessories for end of life models proving

ha
r
d
er

to come by.


Look

for technical support for your hardware for duration of
its

planned lifetime

to
maximise

the
support
available

to your IT
department



support that is often

lacking

with
many
consumer

devices.

Changes

to your software application or
user
circumstances

and equipment
may need additional
technical support
from
the manufacturer.
For example,
new
vehicles may result in a change in
Bluetooth car
kits

that

the device and
its

Technical Support team need to be able to address if
possible. Thes
e hidden costs
of supporting a device rollout
are sometimes not given
enough
consideration during an
initial requisition

process

and minimising the number of times training
needs to be conducted incurs longer term cost savings.

You may have initial
softwar
e
requirements
or
budgetary

constraints and be looking at consumer
devices
. Do then
ask us about our leasing and subsidised device options

we have negotiated
. Check
with us
,

as

we may have arranged a
s
ervice
plan


to cover
any
repair

and damage to the device

(
baring

malicious intent)
.

Our top rugged device

recommendations come

with

the accidental dam
age and warranty extended
cover

for 3 or with certain
dev
ices,
even
up

t
o 5
years


service

and support
c
o
ver.

I
f

requested, next
day buf
fer stock
replacement of equipment is also offered, along with a buffer stock ‘return
to

base’
service and

delivery to a central It office or an engineer’s pre
-
agreed address
. We can also include
for many devices,
the
supervising
of
the
‘build’ of
your
so
ftware
solutions
that can then be
preloaded

into a buffer stock device prior to being despatched
from, for example, a

Motorola service
centre. Preloaded software, despatched with a
buffer stock replacement
device direct to an end
user, can
minimise

your IT

department’s

support costs.

T
o reduce the amount of
t
his
time needed for the transaction
of a service repair,
and to
keep
other

field service user
s

out

in the field


aim to get a swift turn around in service for as long as possible
form your supplier.



Question
6
:
What Enterprise Device will suit you best, Rugged or Consumer?

Total Cost of Ownership

(TCO)

The Facts

Don’t
just
take our word for it, the TCO research presented here has been investigated and compiled
by VDC research
, web:

http://www.vdcresearch.com/

The bottom line is rugged devices reduce TCO over lifecycle
. They are built to do what it says on
the spec sheet, and in
spaces

such as warehousing,
manufacturing
, field services, engin
eering,
transport
&
logistics, refrigeration,

environmental sites,
zoos,

healthcare,
hospitals,
government
agencies such as the Police & Fire Service, defence

contractors
, construction sites and including
mission critical applications for many more types o
f business, this knowledge could save you a
fortune.

Analysis

Nearly 50% of mobile computing costs are associated with worker productivity

d
owntime w
hen
the
device fails. Rugged devices are proven to be 32% more cost effective across 5 years of TCO.


Failure rates on consumer devices can be as high as twenty times per year, so it’s important to
include device failure into your business case.

There are both direct and indirect cost implications to consider. Many businesses only look at ‘hard’
upfront c
osts, but the ‘soft’ costs can spiral and have a significant impact on your business. In a
tough economic environment is easy to
be
penny wise but pound foolish. The way to maximise your
ROI is to minimise your TCO.
(See Total Cost of Ownership pdf.)

Pro
curement departments are
mainly
concerned with
upfront acquisition costs, but basing a
decision on this type of consideration alone will almost certainly prove to be more expensive in the
longer term.

There are 4 categories to consider when choosing a dev
ice:



Consumer smart phone


Digital assistant



Durable


Consumer grade enhanced with integrated accelerometers, spill
-
proof
keyboards etc.



Semi
-
rugged


IP54, rubberised edging to absorb impact, secured case



Rugged


Meets military standard (810), meets a
nd exceeds IP64 standards

Rugged devices are a higher percentage of TCO. Industrial devices lower TCO as they stay in service
longer, need fewer repairs and last longer, with an added benefit of being able to be re
-
deployed in
ot
her areas of the business.
35% of consumer devices had been replaced after only two years
compared to only 2% of rugged
devices
. After three years 80% of consumer devices had been
replaced.

Analysis

Productivity Loss - HW
failure
HW Adoption Cost
Integration Services
IT Support Cost
The top 5
causes of device failure:

1.

Liquid exposure


64%

2.

Excessive h
ot
/cold
temperature expo
sure


24%

3.

EMI Exposure


18%

4.

Dropping device


12%

5.

Dust particulate exposure

For mission critical applications rugged solutions have a more favourable TCO versus a consumer
grade solution.
Productivity loss represents a significant proportion of TCO, espe
cially for non
-
rugged devices. It is this type of hidden or ‘soft’ costs that outweigh the initial cost saving upfront of
a consumer grade device.

There are 2 trends apparent:



Consumer grade devices have a significantly lower acquisition cost than rugged



M
aintenance, replacement and downtime costs associated with consumer grade devices are
universally higher. Over 5 years
,

rugged devices in the field save 32% in TCO.

Motorola Solutions test and rate their durable, semi
-
rugged and rugged devices according to

stringent,
recognised global industry standards.
With rigorous testing Motorola Solutions
maximise
the
performance and reliability

of their enterprise devices.

Testing Standards & Protocols Explained

There are four respected non
-
profit independent
sources:



IEC


The International Electrical Commission


established a specific global system to
facilitate conformity. Standards are described numerically, e.g. 60950
-
1



CENELEC
-

European Committee for Electro
-
technical Standardisation



IP
-

The European I
ngress Protection Standards for Electrical Equipment



United States Military

When deciding what environment a device will be utilised in the IP (Ingress Protection Rating) is vital
for choosing the right level of industrialisation:

SOLID FOREIGN OBJECTS

WAT
ER

EXAMPLE


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On the IP scale, t
he higher the numbers,

the higher the level

of protection

for a particular device
.



Commercial Grade


IP42, business PDA device, sealed, 3 foot drop onto vinyl covered
concrete



Enterprise Grade


IP54 Light industrial environment, durable EDA, multiple 4 foot drops
onto shop floor



Industrial Grade



IP64 Dust tight, spraying, splashing water, multiple 6 foot drops,
condensation resistant, e
.
g.
suits a h
azardous location

TY video: IP Testing
http://www.youtube.com/watch?v=HwTQvFw47LI

Compari
son of Motorola Vs. Military Standards

US Military


MIL
-
STD 810F Developed and published by the U.S. Department of Defence and the
U.S. Army. It’s one of the most comprehensive and effective standards in use today. The standards
specify the chamber test m
ethods, including sand and dust testing.

There are five areas where Motorola exceed the MIL
-
STD
-
810F standard:


Motorola Typical

Standard

Device Operating Status

Unit operational
-

On

Unit not operating

Drop surface

Concrete

Plywood over concrete

Temperature

Across temperature range

23


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Motorola Enterprise Testing

The Motorola devices are tested at three key developmental stages
:

design, pre
-
production and
post
-
production, ensuring the product is as reliable as possible.
(ALT), Accelerated Life Testing is also
carried out, which simulates 5 years of use in the field to produce long
-
term usage.

Few vendors publish a Tumble Test, (t
he litmus test for endurance), which complies with IEC 68
-
2
-
32. Ruggedness specs are based on industry standards. The Drop Test is based on MIL
-
STD
-
810F and
actually exceeds it in five areas. The sealing spec complies with IEC529.

Drop is the stress test
for mechanical design.

Tumble is the stress test for endurance, and Motorola
is the pioneer and industry leader and publish a
n
industry

relevant tumble
spec: IEC 68
-
2
-
32
.
Edges
and corners are tested in drop testing

and the tumble testing
. During Motorola
Drop Testing it is
unacceptable to lose a network connection, device to re
-
boot, or to lose any data.


Rugged is the right choice for the fastest ROI: requiring

less repair, less employee downtime,
therefore yielding a faster ROI in the long run.

Rugged/Co
nsumer Comparison Table

As the chart
s

below demonstrate, rugged devices will give you a competitive advantage.

RUGGED DEVICES

CONSUMER DEVICES

Motorola Rugged mobile computers with
superior ergonomics


offer extensive benefits to
employees & management
alike.

Commercial devices are typically out of
commission considerably longer than the
industrial/durable devices.

These devices are less likely to need repair or
premature replacement

Downtime typically costs users of commercial
devices about 4 times
more than the purchase
price over the life of the device.

Motorola rugged devices are significantly less
expensive Vs. consumer grade over 5 year span.

Shorter warranties may also contribute to the
higher costs of commercial devices.

Rugged devices need
ed fewer repairs & lasted
far longer when compared to consumer devices.

Human costs, operations / staff time &
downtime / productivity loss

Rugged devices can be used in multiple instances
across business processes, from cold storage, to
shop floor &
warehouse solutions. Re
-
deployment costs are lower as product lasts
longer across usage.

Consumer devices typically fail more in
warehouse, field operations, transportation &
industrial environments.


Hard & Soft Costs

HARD COSTS

SOFT COSTS

Hardware

Plat
forms peripherals, external
scanners, cables, accessories,
batteries etc.


Software

Upfront fees, license fees,
development customisation


Development

App. Design/development
(standard & customised),
integration, internal & 3
rd

party
staging.


Training


Automated ordering, initial
user training, on
-
going user
training, new OS & applications
training.

Operational


Provisioning replacement
devices, carrier activation,
system maintenance, 3
rd

party/internal tech support,
hardware/software upgrades,
application management.

Downtime


Hardware replacement
, cost of
manpower/wages, lost
revenues & lost opportunity
costs.


The final decision is always down to the customer, but we will tell you our

honest appraisal of
your needs when quoting for a mobile deployment.

For more detailed information on Total Cost of Ownership see the Motorola White Paper
.