IPMA Forum 2012

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IPMA Forum 2012

T
-
08 Experiences in the Cloud

State agency insights on public cloud platforms

Tuesday, May 22 11:15AM
-
12:15

Moderator: Bob Zych
, Office of the Chief Information Officer

Panel Members:



Grant Rodeheaver
, Department of Transportation



Michael DeAngelo
, Department of Fish and Wildlife



Michael Zimmerman
, Department of Enterprise Services


1

Strategic Action 3:

Encourage adoption of public cloud platforms where
appropriate

OCIO Lead: Loren Kyllo, OCIO

Agency Lead: Grant Rodeheaver, WSDOT

Executive Sponsor: Bharat Shyam, OCIO


The following tasks are part of the cloud strategy:


Negotiate purchasing relationships with cloud platform providers


Identify workloads in state agencies appropriate for public cloud
platforms


Experiment with and adopt management toolsets


Explore the concept of the Government cloud


2

Grant Rodeheaver

Director

Information Technology Division

Cloud Technologies at WSDOT

Presentation to 2012 IPMA Forum

May 22
-
23, 2012

2012 IPMA Forum

May 22
-
23, 2012

Paula Hammond

Secretary of Transportation

The WSDOT Website

4

2012 IPMA Forum

May 22
-
23
, 2012

Sun.
Mon.
Tues.
Wed.
Thur.
Fri.
Sat.
Jan. 15-21, 2012
798.49
1,001.4
1,351.8
1,290.8
1,133.5
918.22
409.32
2011 Average
230.39
400.14
448.24
465.67
456.95
406.72
255.18
0.00 GB
200.00 GB
400.00 GB
600.00 GB
800.00 GB
1,000.00 GB
1,200.00 GB
1,400.00 GB
1,600.00 GB
Internet Traffic

Internet Bandwidth: Jan. 15
-

21,
2012 vs.
2012
Daily Average

WSDOT Alternate
Website


IIS Web Server on

Amazon Web Services EC2


Hosting static HTML site for use
during maintenance & outages


Redirection using DNS failover

(DNS provided by
DNSMadeEasy
,
a 3
rd
-
party hosted DNS provider)

5

2012 IPMA Forum

May 22
-
23, 2012

WSDOT Public
Website


Burstable capacity for website traffic images


Traffic images make up a significant percentage of website traffic


Opportunity for cloud
-
hosted solution for burstable capacity


Currently working with Amazon Web Services on a proof
-
of
-
concept


6

2012 IPMA Forum

May 22
-
23, 2012

WSDOT Public
Website


Hosted Solution for Traffic & Weather app


Traffic & Weather application is one of the most popular pages on
WSDOT’s website


WSDOT engaged with ESRI to conduct a Traffic & Weather website
proof
-
of
-
concept using ESRI
-
hosted GIS base map

and WSDOT data layers

on WSDOT
-
hosted servers.

7

2012 IPMA Forum

May 22
-
23, 2012

WSDOT Public
Website


Findings of ESRI Traffic & Weather Beta

+
Improved mapping presentation and usability compared to WSDOT's
current static maps.

+
Improved ability to expand roadside information versus current maps
where the maps
can get crowded
with cameras and other information.


Increase infrastructure cost for delivering mapping layers.


May incur costs for base map provided by vendor.


Increase
of support by WSDOT GIS staff to provide flow layers.


May not meet WSDOT business requirements such as web advertising.

Due
to
funding issues
for the additional infrastructure software, hardware and
operational support identified in this beta, WSDOT
decided
that this solution
model will not be pursued at this time. WSDOT will continue to monitor
technology offerings from
web
mapping
service providers.

8

2012 IPMA Forum

May 22
-
23, 2012

Microsoft Office 365 / Lync Online


WSDOT is researching / testing
Unified Communications (UC)
solutions


Participating in OCIO

Office 365 pilot


Including
Lync

Online



9

2012 IPMA Forum

May 22
-
23, 2012

Looking Ahead


Researching hybrid cloud and
virtual private cloud solutions

such as:


Amazon Web Services Virtual
Private Cloud (VPC)


Citrix NetScaler Cloud Bridge


Microsoft Windows Azure


VMware
vCloud



10

2012 IPMA Forum

May 22
-
23, 2012

Seeding the Cloud with public data


WSDOT currently provides data sources directly to the
public via API & web services, including:


Traveler Information API


10 different services, including Highway Alerts and Ferries info


154 registered subscribers


March & April 2012 each had >2,000,000 requests per month


Ferries


Ferries Schedule available through WSDOT web service and
Google Transit Feed


Ferries Maintenance Schedule



11

2012 IPMA Forum

May 22
-
23, 2012

Challenges of Cloud Adoption


Network connectivity, especially for end
-
user cloud services,
could require additional investment


WSDOT has 230 sites, several with T
-
1 or DSL connections


Capacity, redundancy are potential issues


Any potential savings through reduction in labor should
be
evaluated, because many
of the support roles
when using a
cloud service, such as provisioning and administration, may
still remain


Licensing costs may or may not decrease, if the provider
requires you to still provide them


Some software companies offer programs like Microsoft’s License
Mobility to use licenses you already own in the cloud

12

2012 IPMA Forum

May 22
-
23, 2012

Challenges of Cloud Adoption


Although service levels are typically very high, ability to negotiate
individual SLAs with cloud provider may be limited


Versus a standard Usage Agreement when signing up


Some consumer
-
oriented services do offer enterprise / corporate accounts


for example,
DropBox

for Teams


Learning curve


As with any new platform, it can be a process for people to learn to accept
and embrace. You will likely encounter resistance.


Understanding cloud service offerings, including different services within a
provider’s offering, and new terminology


Technical challenges


Replicating data between on
-
premises and cloud, keep apps in sync


Maintaining a common namespace and ability to shift demand easily between
on
-
premises and cloud

13

2012 IPMA Forum

May 22
-
23, 2012

Conclusion


Contact Us:


14

Chuck Dorsett

Infrastructure Server Support Mgr

WSDOT ITD

chuck.dorsett@wsdot.wa.gov

360.705.7624

Tim Crabb

Infrastructure Services
Mgr

WSDOT ITD

tim.crabb@wsdot.wa.gov

360.705.7676

Grant Rodeheaver

Director, WSDOT ITD

grant.rodeheaver@wsdot.wa.gov

360.705.7601

2012 IPMA Forum

May 22
-
23, 2012

The fight to bring

Fishers back to Washington

Fisher Story


Existed throughout northwest


Over
-
trapping
-

protected since 1934


8 yr survey found
none

in WA
-

extinct


Listed by DFW in 1998


Introductions (90) began in 2008 with DFW,

USFW, USGS, ONF


Fisher has not yet recovered


Tracking about 30 individuals


Needing to know more about

their preferred home range

and underlining habitat



Historical Range of Fisher circa 1800

Fisher Home Range


In
-
house capability with $5k desktop

-

Running data for one individual at a time

-

90 meter resolution

-

Manually combining results to see aggregate

-

About three weeks to compile data for five individuals

-

Estimated 18 weeks to complete all 29 individuals

-

Estimated cost:


HW
dep

= $360


labor = $15k


AWS capability

-

Running data for all 29 individual at once

-

30 meter resolution

-

Completed in 5 hours including two hours learning AWS

-

Estimated cost:


Total AWS cost = $5.70


Labor = $250

Summary Results


Accomplished more


In a shorter period of time


Higher accuracy


At a lower cost

myPRINT in the Cloud:

A small
-
group experience in leveraging services

DES Printing & Imaging Services


Michael Zimmerman, Business Solutions Developer


IPMA Forum 2012

Overview


What is myPRINT?


myPRINT in the cloud


Why we chose a cloud service


Lessons learned along the way

What is myPRINT?


myPRINT is

a

web application

for submitting

print requests

& web
-
to
-
print

files, based on

a COTS printing

industry solution

What is myPRINT?


Qualified government

or

non
-
profit customers

can select from standard

products

or upload files

to

build their own print

jobs

with custom options

and visuals that update

to reflect their selections

What is myPRINT?


myPRINT can have

multiple

branded

storefronts, such as

our public
-
facing

myFulfillment

store for distributing

pre
-
made and print
-
on
-
demand

items from other state agencies

What is myPRINT?


As a web application,

myPRINT is

administered

and

configured

by DES staff

entirely online,

like a sophisticated

Content Management System

myPRINT

in the cloud


myPRINT is fully hosted and
maintained by our vendor in an
Application Service Provider model


We have our own distinct configurations and
database managed by the ASP host, so
myPRINT is technically not part of a

multi
-
tenant Software as a Service platform


So, DES does not manage code or
infrastructure, just the service

myPRINT in the cloud


Core data on each order from
myPRINT flows from the ASP host
back to our print MIS application
hosted inside the SGN at DES


Monarch, our MIS software, is owned by the
same vendor who develops
myPRINT’s

underlying Digital Store Front application


SGN connectivity was an early challenge but
has been working well since go
-
live in 2009

Why we chose a cloud service


With only 4 IT staff at the time, we
needed to “punch above our weight”


Focus limited resources on our business
needs rather than infrastructure and code


Quicker path to go
-
live


Lower up
-
front investment


More vendor involvement and support

Lessons learned along the way


It is tempting to have more IT control,

but keep your focus on refining

business value to customers


Find a way to maintain access to your

raw data, even if read
-
only


Be clear with vendor about having input on
feature development in general vs. what
requires customizations


Pay attention to connectivity issues and the
impact on your customers’ experience



Challenges


Learning curve


Many AWS services


Each service with its own set of options


Complex


Connectivity back to the SGN


Needed for managing licenses


Access some data sets


Account management / Billing


User management


another set of credentials
to manage


Need an easier way to track usage for cost accounting


Special projects have their own source of funding


What is the right IT Service model?


Moderator: Bob Zych
, Office of the Chief Information Officer


Panel Members:



Grant Rodeheaver
, Department of Transportation



Michael DeAngelo
, Department of Fish and Wildlife



Michael Zimmerman
, Department of Enterprise Services

30