State Library of New South Wales Public Library Network Research Committee Meeting Minutes 13 June 2012 Coles Room 1. Present

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PLNRC
Meeting

13 June 2012

File 31933


Public Library Network Research Committee

S
tate Library of New South Wales

Public Library Network Research Committee

Meeting

M
inutes

1
3

June
20
12

Coles Room


1.

Present


Adele Casey, (Director, Community and Development Services, Bland Shire);
Frances Sims (Chair. Director, Public Library and Commun
ity Learning Services,
State Library of NSW
;
L
inda
Horswell
, (Manager,
Mosman

Library),
Jill Webb,
(Manager, Ryde Library Services),
John Bayliss, (Director, Macquarie Regional
Library), Cameron Morley
,
(
Manager
,

Funding and Advisory Services, Public Libra
ry
Services, State Library of NSW),
Leanne Perry
(Consultant, Public Library

Services,
State Library of NSW

(
Minutes)


Apolog
ies

Chris Jones, (Manager, Great Lakes Library Services);

Michelle Mashman,
(Manager,
Canterbury City Library)


1.


Minutes of the las
t meeting

The following amendment
at
I
tem 9
-

Other Business

was noted:
i
n June 2012 John Bayliss will also
finish his
term on the PLNRC.


The minutes of the meeting of
14 March
201
2

were
confirmed and adopted.


Business arising

People Places

is currently
in the final phases of design
and will go to the printer once this is completed.


The
User Satisfaction Survey
is now complete and will
be available on the State Library website within the next
week.


The next phase of the
Stock Quality Health Check

is
now underway. The second phase of the project will
develop a tool for assessing breadth and depth of
Children’s and young adult collections.


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Action

Leanne
Perry





PLNRC
Meeting

13 June 2012

File 31933


Public Library Network Research Committee

2
.

RFID Cost Benefit Analysis

The draft Statement of Works (SOW) for the Cost Benefit
analysis of RFID was tabled and discussed. The following
amendments to the draft were agreed
to




exploration of futu
re applications of RFID in public
libraries
is identified
to the scope of works



the effect of variables such as self check, and
total/partial implementation of RFID are identified
within the scope of work



value in terms of Work Health and safety are
ide
ntified within the
s
cope of work


Once the amendments have been made the SOW will
circulated to all committee members for final comment
.


A recent survey undertaken in the UK explored the use
and value of RFID in lib
raries was identified as useful

backgro
und material for the consultant. Link to the survey
to circulated to all Committee member.













Leanne

Perry



Leanne
Perry

4.

Public Library Statistics 2012

Cameron outlined the following trends identified in the
recently published 2011 Public L
ibrary Statistics.



Borrowers as a percentage of the population is
46%, which is unchanged from 2009/10 (46%)



Number of library visits
-

3
5,823,822 or 4.9 per
capita, is
down from 2009/10 (37,008,871 or 5.14
per capita)



Library material held by NSW public
libraries
-

13,504,391 items or 1.85 per capita which is
slightly down from 2009/10 (13,715,862 or 1.88 per
capita)



Percentage of collection purchased in the last 5
years
-

47.75% which has improved from 2009/10
(46.64%)



Circulation/loans
-

48,911,125 o
r 6.7 per capita

which is lower than 2009/10 (50,585,814 or 7.04
per capita)



Stock turnover of total NSW collections
-

4.066
which is slightly down on 2009/10 (4.148)

The change
s

in trends highlight the need to consider new
key performance indicators wh
ich include use of digital
library services

and programs.
The committee suggested
that a letter is sent to the network to encourage better
reporting of digital library use such as website hits and
digitised items.


The committee also agreed that future an
alysis of public























Cameron
Morley






PLNRC
Meeting

13 June 2012

File 31933


Public Library Network Research Committee

library statistical data should emphasis trends over a ten
year period rather than annual changes.



Cameron
Morley

5
.

Living Learning Libraries Update 2012

The 201
2

update of Living Learning

Libraries
is currently
underway.


The committee discussed benefits and issues with the
current methodology for developing standards which uses
annual reported statistical data for each standard. The
committee considered an alternative methodology which
w
ould use an average of data over a three year period for
each standard.


The committee agreed that the current methodology
should be continued as it reflect
s
the changes in trends
across the network from year to year.
It was
recommended that t
he methodolo
gy be reviewed in
2014
after a 5 year
data collection
period has been completed.


Given the increasing importance of electronic and digital
library use the committee recommended the
development
of a new standard around measuring digital library use

to
be
included in
Living Learning Libraries 2012.



















Leanne
Perry


6
.

Measuring electronic resources use

and access

Leanne tabled a document identifying possible key
performance indicators for measuri
ng electronic use in
libraries. A number of ba
ckground documents were
consulted in the development of the options for measuring
electronic library use, these inc
lu
ded
:



T
he Beta benchmark framework

2012
/ Library
edge .org



Statistical Survey of Metropolitan Libraries Section
2010 /IFLA



NSW Public Libra
ry Annual Statistical Survey

results



The Concept of electronic Resource Usage and
Libraries

by Grogg and Fleming
-
May

in
Library

T
echnology Reports

September 2010


Leanne reported that currently 42 of 99 Library services
report website visits in the annual

statistical return. While
some libraries report hits or views
instead of visits,
website v
isits are widely accepted as a key performance
indicator in website usage
.
30 libraries do not report any
website activity in the statistical return.


The Committee

identified the following key performance

























PLNRC
Meeting

13 June 2012

File 31933


Public Library Network Research Committee

indicators for measuring electronic use in terms of State
wide reporting




No. of workstations connected to the internet



No. of P
ublic
A
ccess
I
nternet
sessions



No. of hours used



No. of wireless sessions



No. wireles
s hours used



Website visits



No. of fulltext journal titles



No. of fulltext book titles



No. fulltext video titles



No. database searches



No. of fulltext downloads



No. digitised items



No. downloads of digitised items


All of the above data elements are curre
ntly included in
the annual statistical survey. The committee suggested a
number of strategies to improve reporting and analysis of
this data
-



The State Library encourage greater reporting of
the above data sets in a letter to all NSW public
library servic
es



Clearer guidelines are provided on some areas of
reporting. Eg consortia purchased ebook
collections, who reports the ownership and
circulation statistics of these collections



A standard on electronic resource use is developed
and included in the next e
dition of Living Learning
Libraries.


While other measures such as bounce rates and average
time spent on the website were considered important
performance measures at a local level they were not
considered useful for developing a state wide picture of
ele
ctronic resources use.


Leanne will circulate the link to the Beta
B
enchmark
framework

2012






















Cameron
Morley


Leanne
Perry



Cameron
Morley and
Leanne
Perry







Leanne
Perry


7
.

Submissions to the PLNRC

A sub
mission from
P
LNSW
examining
the career paths of
librarians in the network

was
received
. The submission
will be circulated out of session for comment.




Leanne
Perry

8
.

Other Business

Cameron thanked

John, Chris and Michelle for their time
and significan
t contribution during their time on the



PLNRC
Meeting

13 June 2012

File 31933


Public Library Network Research Committee

committee.

The State Library of NSW is conducting a research project
to establish the social/cultural, economic and
environmental value of public libraries in NSW. This
research builds on the Enriching Communities:

the v
alue
of public libraries in NSW
study conducted in 2008.

The
NSW public library network will be invited to participate.


9.

2012
meeting
s

12 September, 1
2
.30
-
3
pm,
Coles
Room, State Library

28 November, 1
2
.30
-
3
pm,
Coles
Room, State Library


All