Aged Care IT Survey

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21 Φεβ 2014 (πριν από 3 χρόνια και 4 μήνες)

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Aged Care IT Survey


What you get in return

for completing the survey


Most surveys take your time and give you nothing in return. In return for your feedback,
you will receive
a full report on how
our industry uses different ICT products and services
and
what the key technology issues facing aged care organisations are at this time.


In about twelve

weeks, we’ll send this valuable report to your email address, containing
details on what businesses like yours are planning with ICT, unified communications,
VoIP, mobility, disaster recovery, storage, “cloud” etc
-

information impossible to find
elsewhere. Survey results will help us support you even better in 2012.


Thank you for your participation.


Later in the year a series of information sessions will be
conducted at the Innovatio
n
Centre on the Sunshine Coast and
at
the
A
ged Care Queensland office in Jindalee
(other

locations possible
depending on demand
)
. The sessions will be based on the
issues raised from survey results and will be designed to help the

industry better
understand the value of ICT for improving productivity, profitability and efficiency.


You will receive more information about the sessions closer to the time.

































ICT SURVEY

1

Organisation name

………………………………………
……………………


2

Email address

……………………………………………………………


P

Business sector?

Community Care




Retirement Living




Residential Care




4

Location?

Postcode









6

Business
-

years in operation?

Less than 2




2
-
5 years




5
-
10 years




10
-
15 years




More than 15 years



7

Your role?

Managing director/CEO




Finance/Admin manager




IT manager



8

Total Staff number?

Total…………………………………


9

How many computers do you use for business?

Number……………….



10

Place computer is used
most often?

Travellin
g, working away from office



Office


Home


Car



11

What IT devices do you
use?


Select one or more

PC



Laptop


Tablet
-

iPad etc





12

Computer operating system?


Which computer operating system do you use?

Tick which you use


Vista



Windows XP



Windows 7



MAC



Other



If other
-

please specify………………………………………………………………….


13

How many servers?

Number…………….


14

Server operating system?


What server operating system do you use? Tick which you use


Windows 2003/2008 server



Windows NT



Other



If other
-

please specify………………………………………………………………….


15

Telecommunications?


Which services do you
use?

Select all that apply

Telephone


Mobile


Smartphone


email, internet access


Fax


Int
ernet


VoIP (Voice over Internet)


Fully Integrated Communications



16

Do you supply smart
-
phones to your staff?

(For business purposes)

Yes



No




17

PABX?


Which PABX system do you use?

How do you rate it? (Rate from 1
-
10, with 1
-

poor, 5
-

average, 10
-

very good)


None





Alcatel





Commander





Ericsson





Hybrex





NEC





Other





If other
-

please specify………………………………………………………………….


18


Technology adoption?


How would you rate
your technology
adoption?

Leading edge/early

adopter


Fast follower


Average


Lags behind


In trouble



19

Email software?


What email software do you use?

How do you rate it? (Rate from 1
-
10, with 1
-

poor, 5
-

average, 10
-

very good)


Tick which you use

Rating (1
-
10)


Microsoft O
utlook





Microsoft Outlook Express





Lotus Notes





Internet based eg Gmail, Hotmail etc





If other
-

please specify……………………………………………………………



20

Accounting software?


What accounting software do you use?

How do you rate it? (Rate from 1
-
10, w
ith 1
-

poor, 5
-

average, 10
-

very good)


Tick which you use

Rating (1
-
10)


MYOB





Quickbooks





Other





If other
-

please specify………………………………………………………………….



21

Main business management software?


What business management software Is most im
portant to your business? (MS
Office, Care management system, Practice management etc)

How do you rate it? (Rate from 1
-
10, with 1
-

poor, 5
-

average, 10
-

very good)


Please specify

Rating (1
-
10)


……………………………………………..




……………………………………………..




22

What

database software do you use?



How do you rate it? (Rate from 1
-
10, with 1
-

poor, 5
-

average, 10
-

very good)


Tick software used

Rating (1
-
10)


None





MS Access





MS Excel





Filemaker





SQL





If other
-

please specify………………………………………
………………………



23

CRM software?


What customer relationship management (CRM) software do you use?

How do you rate it? (Rate from 1
-
10, with 1
-

poor, 5
-

average, 10
-

very good)


Tick which you use

Rating (1
-
10)


None





ACT





Microsoft CRM





MS

Excel





MS Outlook





Salesforce





Other





If other
-

please specify…………………………………………………………………..


24

Other software important to your business


Which other software do you use?

How do you rate it? (Rate from 1
-
10, with 1
-

poor, 5
-

average,

10
-

very good)



Rating (1
-
10)


Other 1: please specify………………………………………………………



Other 2: please specify………………………………………………………




25

Data storage system?




None




USB memory stick




CD/DVD




External hard drive




Tape




Networked Attached St
orage (NAS)




Storage area network (SAN)




External Data Warehouse




If other
-

please specify……………………………………………………………………..


26

Not happy with software or hardware?


What is your main concern?

(Please specify software)


……………………………………………………….


………………
………………………………………..


……………………………………………………….




27

Internet connection?

(For business purposes)

Yes



No



28

How connected?




Modem (dial
-
up)




ADSL (other DSL)




ISDN




Cable (Coaxial


Foxtel etc)




Wireless




Fibre Optic Cable




Sa
tellite




If other
-

please specify……………………………………………………………………..


29

Internet use?




Tick all that apply




E
-
mail




Research




Online banking




Online chat




Weblogs (Blogs)




Podcasting




Twitter




Social Networking


Facebook etc




B
usiness Networking


linked
-
In etc




Videoconferencing




Buying goods and services




Ordering goods and services




Using online catalogues




Recruiting




Low cost calls


Voice over Internet (VoIP)




30

Do you have a web site for your
organis
ation?

Yes



No



31

Interactive web site?


Can you update it yourself directly, publish forms
etc?

Yes



No



32

Sell goods or services online?


Do you use your Web site to sell goods or
services?

Yes



No



33

Does your organisation have an In
tranet?

(An internal Web site for staff)

Yes



No



34

Does your business have an Extranet?





(A Web site with private access for suppliers,
clients etc)

Yes



No



35

Who is your local IT service company?


For computers & software support?

……………
………………………………


For web site

……………………………………………


For consultancy & systems integration?

……………………………………………


36

Quality of support?


How would you rate the quality of local support?


(Rate from 1
-
10, with 1
-

poor, 5
-

average, 10
-

very good)



Rating (1
-
10)


Computers & software




Web site




Consultant/Integrator





37

Trusted advice on ICT?


Outside of your business, who is your most trusted source of advice for IT?



Friend




Family member




Local software/hardware supplier




Local syst
ems integrator/support provider




Consultant




Business colleague




The Internet




IT publication




38

Future IT Objectives?


Please select your major IT objectives for the next year?

(Rate from 1
-
10, with 1


least important, 10


most importa
nt)


Tick major objectives

Rating (1
-
10)


Integrate voice and data across the business





Manage costs through better use of IT





Introduce new business applications into existing system





Get more out of existing IT system





Introduce Softwar
e as a Service (cloud applications)





Ensure data can be shared by mobile workforce





Align business processes to IT infrastructure





Create system that scales up or down on business demand





Ensure system integrity against viruses or malicious

code





Detect potential threats to your system





Deliver services to customers even in event of a disaster





Protect and recover most critical data and applications





Have a single view of customer to meet their needs (CRM)





The right info
rmation at the right time to improve services





Integrate and analyse data for better business decisions





39

Security measures?


What internet security measures do you take


tick those that apply?



Desktop virus protection




Hardware firewall




Software firewall




Content filter




Intrusion detection system




Spam filter




Email gateway protection




No measures in place




40

Do you use a digital camera for
work purposes?

Yes



No



41

What for?



……………………………………………………………………..


42

How do you get business advice and information?


Select the main ways you get advice on new technology and best practice

(Rate from 1
-
10, with 1


least important, 10


most important)


Tick sources

Rating (1
-
10)


Informal discussions with other bu
sinesses like yours





From industry association


Aged Care Queensland etc





Newspaper articles





Trade magazines





State Government department website





Department of Industry (Web site etc)





Dept of Broadband, Communication & Digital E
conomy





Email newsletter





Trade shows & events





Workshops or seminars





One on one assistance from industry specialist





Other





If other
-

Please specify…………………………………………………………….


43

How would you prefer to get advice and information?


Select the ways you would prefer information on new technology and best practice

(Rate from 1
-
10, with 1


least suitable, 10


most suitable)


Tick advice method

Rating (1
-
10)


Trade magazine





Regular email newsletter





SMS alerts





Closer
relations with industry sponsored cluster





Specialist workshops or seminars





Telephone a specialist advisory service for help





Opportunity to experience new technologies
-

hands on





Provision of best practice benchmarking





Other





If

other
-

Please specify…………………………………………………………….




46

Do you or any of your staff telework?

(Work from home connecting to the business
network and database)

Yes



No



47

Annual IT budget?
(Nearest $1,000)


For computers & software & support?

……………………
……………………


Training?

……………………………………………….


48

Annual turnover?


Which range describes your annual turnover?



Up to $49,999




$50,000


$99,999




$100,000


$299,999




$300,000


$499.999




$500,000


$999,999




$1,000,000


$4,999,999




$5,0
00,000
-

$10 million




$11 million +




49

Future aims?


What are your general future business aims



Growth & expansion




Maintain steady income/business as usual




That’s all. Thank you for giving the time to answer this survey.