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10 Δεκ 2013 (πριν από 3 χρόνια και 7 μήνες)

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banking technology


AWARDS



1




Outstanding Achievement in Bank
ing Technology for the year
20
1
2
-
13


Welcome to
The

Banking Technology Awards
20
1
2
-
13
. Now into its
ninth

year, these prestigious
awards are back to recognize and reward Individuals, professionals and banks identifying them
selves in
the technology segment of Banking Industry
-

whose innovative ideas, initiative, risk, leadership
qualities, implementation of the various initiatives have kept their organizations ahead of their
competitors by either:




Maintaining the competitiv
e edge,



Opening up new revenue streams or by



Changing the competitive landscape completely.


Important dates to remember:



Last date for queries/ clarifications:
May

31
, 201
3



Entry deadline:
June

21
, 20
13



The Judging Panel
:


A panel of eminent profession
als will judge these applications and the Jury will include
business
leaders
from large Private and Public Organizations.



The Banking Technology 2012
-
13 AWARD CATEGORIES


Nominees are required to provide information for the following based on the guidel
ines provided in the
form and can be supported with documentary evidences wherever applicable.




















banking technology


AWARDS



2






The Banking Technology
20
1
2
-
13

AWARD CATEGORIES




Best
Technology Bank of the Year





Briefly highlight how
th
e
IT
initiative contributed to th
e overall success of the organization and
how these are measured, monitored and communicated
.





Highlight areas of use of IT for processes, performance improvement and improvement in service
delivery

(specify time or monetary benefits
as

TAT improvement or

amount)
.

Please include
examples of level of integration between various systems to deliver effective service.




Please provide details of
alternate channels put in place by the bank and business details as per
the following table.

Channel

Total number of
customers
registered as on
March

31, 201
2

Total number of
customers
registere
d as on
March

31, 2013

Average daily
number of all

transactions (
FY
2
01
2
)
*

Average daily
number of

all

transactions (
FY
2013
)
*

Branch Banking





Internet

banking





Mobile b
anking





Phone banking





ATMs (customers
having debit cards)





* Total financial and non
-
financial transactions




Highlight
IT innovation implemented by the bank,

and the reasons why you believe you
r

bank is
the Technology Bank of the year
. Highlig
ht the IT security processes, practices and competencies
and disaster recovery plan.



















banking technology


AWARDS



3


Best
Internet

Bank




Briefly explain
the

Internet

banking vision and strategy
.

What is the banks’ plan
for

migratin
g
customers to internet channel?




Please pro
vide details for
Internet

banking as per the following table

Number of
customers
registered
for
Internet

banking as
on
March
31, 2012

Number of
customers
registered
for
Internet

banking as
on
March
31, 2013

Number
of active*
internet
banking
customers
as o
n
March 31,
2013

Average
daily
number of
Internet
funds
transfer
(
FY2012
)

Average
daily
number of
Internet
funds
transfer

(
FY
2013
)

Average
daily value
of
Internet
funds
transfer
(Rs.Cr)
(
FY2012
)

Average daily
value of
Internet

funds
transfer
(Rs.Cr)
(
FY20
13
)








*At least one login in last
3

months




Briefly highlight the
Internet

product suite and services available, security features and customer
friendliness.




Briefly explain the change management, communication strategies used for maximizing the
cu
stomer reach through
Internet

banking
.




Briefly explain the
improvement/ change in effectiveness of service delivery through internet
channel and
strategies used for minimizing the hurdles and maximizing th
e customer reach
through
Internet

banking.

Please
mention security challenges, number of phishing attacks and
steps taken to counter these attacks.










banking technology


AWARDS



4


Best Use of Business Intelligence




Briefly explain the
Business Intelligence
initiative that has

been implemented
during the past 12
months
.





Brief expl
anation of the benefits accrued by the organization from the implementation of the said
IT initiative and enhancements in quality of process




Briefly highlight the team size, skills and strengths of the business intelligence team.




Briefly explain how
busi
ness intelligence has helped in improved use of information
, delivered
cost benefits

(time or monetary terms


specify TAT

improvements

or amounts)
, improved
internal processes

(specify TAT improvement)
, enhanced customer service (where applicable) and
hel
ped develop opportunities

(cross
-
sell and increased share of wallet)
.




Briefly highlight the increase in number of cross
-
sell, and products per customer after
introduction of business intelligent solution.




Briefly highlight how
h
istorical data has been us
ed to improve services (please provide specific
example) or
differentiated pr
oduct offering for the customer

and

use of real time data analytics.




Briefly highlight the use fraud mitigation s
trategies
.










banking technology


AWARDS



5


Best Customer
Initiative





Briefly explain the

st
eps

undertaken to strengthen relationships with its customers
in the area of
retail, corporate, rural banking (could be for any one or multiple customer segment)
.





Provide statistical evidence to prove that
the customer initiative
resulted in increased cu
stomer
base or loyalty
.





Pleased provide details on
Lead to sale conversion ratio

for FY13
, number of
customer
complaints

received and resolved for FY13
, migration

of customers

to low cost channels

(provide percentage
to total customer base)
, self service

initiatives

and empowerment of the customers
.




Highlight different channels used for servicing customers (specify number of customers registered
and average
daily

number of
transactions

serviced through each channel)


Channel

Average daily
number of

all
s
ervice

reques
ts
received

(
FY2012
)

Average daily
number of

all
service

reques
ts
received

(
FY2013
)

Average
daily
number of
all
requests
serviced
*

(
FY2012
)

Average
daily
number of

all

requests
serviced
*

(
FY2013
)

Average
TAT of
financial
transactions

Average T
AT
of non
-
financial
transactions

Branch
banking







Internet

banking







Phone
banking







Mobile
banking







* Total financial

and non
-
financial transactions




Briefly highlight
how
customer

initiatives are measured, monitored and communicated
.









banking technology


AWARDS



6


Best Risk Management
and Security
Initiative




Briefly explain the

risk management framework and
steps

undertaken to strengthen risk
framework in the last year
.




Provide details about risks identified and steps taken to mitigate the same as well as si
tuations
from the past year where these initiatives brought about a tangible benefit in monetary,
reputation and compliance requirements.




Highlight IT security risks faced and steps taken to mitigate it. Also
point out proactive steps
taken to identify an
d mitigate security threats.




Please provide
figures on
total
frauds witnessed

during FY13
, incident management instances

(phishing, cloning others)

and major IT disruptions faced during the year.











banking technology


AWARDS



7


Best
use of Technology in Training & eLearning Initia
tives




Briefly describe

the
methods
used
for internal knowledge sharing
.




Briefly describe how training and e
-
learning is leveraged for better efficiency across the
organization.




B
riefly
highlight

the features of the online training module.

Please provi
de details of online tests
conducted, employees covered in onlin
e tests.





Briefly highlight workflow improvements and internal efficiency improvements.




Briefly highlight how training initiatives are measured, monitored and communicated.



(specify employ
ee strength, manhours of training delivered)
.














banking technology


AWARDS



8


Best Financial Inclusion Initiative




Briefly describe technology initiatives

and business models

to increase financial inclusion
?

Please
provide a brief description of the customer enrolment and transa
ction process flow.




Provide
business
details
of financial inclusion initiatives as per following table


No
-
frill
accounts
as on
March
31, 2012

No
-
frill
accounts
as on
March
31, 2013

Active*
no
-
frill
account
as on
March
31,
2012

Active*
no
-
frill
account
as

on
March
31,
2013

Total
outstanding
balance of
No
-
frill
account as
on
March
31, 2012

Total
outstanding
balance of
No
-
frill
account as
on
March
31, 2013

Overdraft
and
Credit
provided
to No
-
frill
account
customers
as on
March 31,
2012

Overdraft
and
Credit
p
rovided
to No
-
frill
account
customers
as on
March 31,
2013









*Active accounts


at least
1 transaction

in the last
6

months.



Number
of BC
and BC
agents
as on
March
31,
2012

Number
of BC
and BC
agents
as on
March
31,
2013

Number
of
BC
linked
savin
gs
accounts
as on
March
31,
2012

Number
of
BC
linked
savings
accounts

as on
March
31,
2013

Savings
outstanding

in BC
linked
savings
accounts

as
on
March
31, 2012

Savings
outstanding

in BC
linked
savings
accounts

as
on
March
31, 2013

Credit
outstanding

in B
C linked
savings
accounts

as
on
March
31, 2012

Credit
outstanding

in BC linked
savings
accounts

as
on
March
31, 2013











Number of
SHGs as
on
March
31, 2012

Number
of SHGs
as on
March
31,
2013

Number
of SHG
linked
savings
accounts
as on
March 31,
2
012

Number of
SHG linked
savings
accounts as
on March
31, 2013

SHG
Savings
outstandi
ng as on
March
31, 2012

SHG
Savings
outstandi
ng as on
March 31,
2013

SHG
Credit
outstandi
ng as on
March 31,
2012

SHG Credit
outstanding
as on
March 31,
2013












Brie
fly highlight channel development initiatives like

training programs for BCs and SHGs,
RUDSETIs etc.

(please provide statistical support for initiatives)









banking technology


AWARDS



9


Best use of mobility technology






Briefly describe the use of mobile technology initiatives undert
aken by the bank.
Please provide a
brief description of the
services available,
platforms (android, IOS, windows, others)
customer
enrolment and transaction process flow.




Please provide business data for mobile banking as per the following table


Total
cu
stomers
registered for
mobile banking
as on
March
31, 2012

Total
customers
registered for
mobile banking
as on
March
31, 2013

Average
daily number
of alerts
sent/ pushed
by bank
(
FY2012
)

Average daily
number of
service
requests
(
FY2013
)

Average daily
numbe
r of fund
transfer
transactions
(
FY2012
)

Average daily
value of fund
transfer
transactions
(Rs.Cr) (
FY2013
)











Please provide details of the following:


Total customers registered
for
app based
mobile
banking as on
March 31,
2013

Total merchants acq
uired
for mobile banking/ IMPS
as on March 31, 2013






Briefly highlight the initiatives used to motivate customer adoption of mobile banking

and
feedback received
.















banking technology


AWARDS



10


Best
Payment
s

Initiative




Please provide details of payments infrastructure inc
luding branches connected for electronic
payments, payment gateways/ hubs, plastic card infrastructure

and initiatives to motivate
customer adoption of
electronic

payments.




Please provide details of electronic
payments for financial year 2013
.






Average
daily
number of
transactions

for
FY 2013

(total
inward+outward)

Growth
over last
year

Average daily
value of
transactions
(Rs.cr)

for FY
2013

(total
inward+outward)

Growth
over
last
year

Funds transferred through
paper based payment
systems





Funds tra
nsferred through
electronic payment systems








Please provide details of the following for financial year 201
3
.





Average daily number of
transactions

for FY 2013

(total inward+outward)

Average daily value of
transactions (Rs.cr)

for FY
2013

(total inwa
rd+outward)

Payments through debit cards



Payments through credit cards



Payments through internet banking










banking technology


AWARDS



11



Procedure


How to enter
:



Use the forms (attached at the end of this document) so as to have your specific details
requested for.



All entri
es must be couriered to our Mumbai Office at the address given below.


Who can participate
:



All members registered with IBA and operating in India



Entries in more than one category are encouraged


Rules & Regulations
:



Award Entry Form must be included.



Ea
ch entry should include answers to all the questions and ONLY one supporting material (if
necessary) can be sent along with the entry forms.




All entries must be complete and contain the signature of the entrant.



Each category contains multiple questions.
Each entry must answer all questions listed.



All entries will be treated as confidential, but organizers reserves the right to publish positive
extracts from winning entries




Only one nomination per category would be accepted from each bank. In the event o
f more than
one nominations from a particular bank being received for the same award category, the both
nominations would be considered void and would not be considered for the purpose of evaluation.




The verdict of the judging panel is final. The moderat
or of the judging panel reserves the right to
cast any deciding vote should the need arise
.




The entry deadline is
June

21
, 2013
. The contact person listed on the Entry Form will be
contacted upon receipt of your entry.




Al
l entries must be emailed to
btawards@iba.org.in












banking technology


AWARDS



12


AWARD ENTRY FORM


(For criteria, please refer the preceding pages

Entries in more than one category are encouraged. Please use fresh AWARD ENTRY FORM for each
category)


Tick the appropriate c
ategory for which you wish to apply:



Best
Technology Bank of the Year


Best
Internet

Bank



Best
use of Business Intelligence




Best
Customer

Initiative




























Best use of Technology in Training &



Best use of Tec
hnology in Training &


E
l

elearning Initiative



Best Risk Management and Security Initiative



Best Financial Inclusion Initiative



Be
st use of mobility technology in banking



B
est Risk Management and Security Initiative



Best Financial Inclusion Initiative



Best

use of mobility technology in banking



Best payments initiative












banking technology


AWARDS



13













Nominate:




Name of Bank: ____________________________


Type of Bank:

Public Sector

Private (Domestic)

Private (Foreign)

Co
-
operative


Contact Person:

__________________________________
_


Designation
*
:

___________________________________


Bank:



___________________________________


Address:


_________________________________
__





___________________________________





___________________________________


City:



__________________
Pin: ____________
_



*The
designation should
be General Manager,
Information Technology or equivalent profile /
rank in the bank



Tel:



_____
______________________________


Email:



___________________________________


Chairman:


___________________________________


Chief Information Officer: ___________________________________








banking technology


AWARDS



14


Details
of
the
Bank:



Asset Size
:



Less th
an INR 750 Crores


INR 750
-

10000 Crores






INR 10000
-
50000 Crores


INR 50000
-
100000 Crores






More than INR 100000 Crores




Total # of Staff:


Less than 500




500


5000






5000


50000




50000


100000






More than 100000



%age of
Rural Branches:







More than
9
0%



Between
8
0 and
9
0%






Between
7
0 and
8
0%


Between
6
0 and
70
%






Less than
6
0%



Cost

of the project
(only applicable

in case of
Technology Bank

of the year
):





Less than 20 lakhs



INR 20
-
50 lakhs






INR 50 lakhs


1 Crore


INR 1
-
2 Crores






More than INR 2 Crores



N
umber of projects (only applicable

in case of
Technology Bank

of the year
):



More than 4



4


3


2


Less than 2




End Date of Project





Between April and June ’
1
2



Between July and September

1
2




Between October and Dec ’
1
2


Between J
an and March
’13




Ongoing









banking technology


AWARDS



15


Participants have to provide a write up on the strategic objectives of the project and the revenue
enhancement as a result of the initiative for each category of awards in not more than 180 words.


Other detai
ls to be supplied are mentioned in the table appearing in the following page.

























Award

Internal Productivity
/

Benefit Analysis

Customer
Benefit Analysis

Process
Efficiency

New Products

Overall
Improvement

Best
Technology
Bank of the Year










Best
Inter
net

Bank









Best Use of BI









Best
Customer

Initiative









Best
Risk
Management

and
Security
Initiative








Best
use of
Technology in
Training & eLearning

Initiative









Best
Financial
Inclusion

Initiative








Best use of Mobi
lity
Technology








Best Payments
Initiative















banking technology


AWARDS



16


SUBMISSION CHECKLIST:




Before you send in the entry, please make sure the following is enclosed:




Award Entry Form




Entries should be sent to
email id:
btawards@iba.org.in





The person listed as the contact will receive an e
-
mail verifying the receipt of your application.


If you have any additional questions,
please

contact



1.

Mr. Kamal Tirkey,




2. Mrs. Rema K. Menon


Ema
il id:
kamal.tirkey@in.ey.com



Email id:
rema@iba.org.in


Mob. No. 9820107055




Mob. No. 9819065512.







ABOUT THE ORGANIZERS:



Indian Banks’ Association

T
he Indian Banks’ Association (IBA)
is a voluntary service organization of the banking industry in
India. It represents various constituents of banking and finance industry covering public sector banks,
private sector banks, foreign banks, urban co
-
operativ
e banks, development financial institutions,
mutual funds

and district central co
-
operative banks. Reflecting the growing complexity of finance, the
Association’s role has expanded, from assisting member banks with their activities, to function as a self
-
regulatory organization and as an effective liasoning agen
cy between the industry and authorities and
preparing the members to adapt themselves to the changing times.

www.iba.org.in