CIO UPDATE ON CLOUD STRATEGY NOVEMBER 2012

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3 Νοε 2013 (πριν από 4 χρόνια και 6 μέρες)

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CIO UPDATE ON CLOUD STRATEGY


NOVEMBER

2012

Over the past few months I have been openly discussing cloud services at
numerous events such as the NASCIO Annual Conference and the Massachusetts
Digital Government Summit.

A
s has been shared previously,
to
r
espon
d

to the continually increasing gap
between IT Skills demand and supply in FY13 ITD is developing a strategy to
enhance recruiting, retaining, and re
-
skilling of the IT workforce to meet the
increasing demands of state government and of the evolving n
eeds and
expectations of state IT employees. In addition to evaluating IT workforce reforms
we are also taking steps to be more deliberate in assessing and utilizing the
increasing number of cloud services offered by the vendor community. We are
developing

this strategy collaboratively with employees, unions, government
leaders and stakeholders and the vendor community.

ITD recently worked with the vendor community on a number of procurements
related to migrating the Commonwealth’s primary email messaging

platform to
the cloud. We determined after an in depth assessment that we would implement
a new
enterprise
e
-
discovery and archiving solution as a vendor managed cloud
service
and

continue to manage the core Massmail email service internally
.

Given
that
r
etaining some services internally
might have been unexpected to some,
I
would like to e
xplain why this approach was taken on this occasion.

First
,

over the past few years ITD worked with the vendor community to make a
significant upfront investment in our

core Massmail infrastructure. We
determined during our analysis that those core system investments still had
significant value that
allow us to
retain low operating costs for the core Massmail
system for the next few years. For e
-
discovery and archiving s
ervices however
such infrastructure investment was never made
previously
and the ROI for cloud
services was clear.

Second, whilst we have made great progress on consolidating email across the
Executive Department, that work is only about 80% done. Our ema
il architecture
remains
c
omplex as a result

(
for example
we must
route emails between
Massmail and other email systems within the same
S
tate domain
)
. During the
procurement process it became clear that this
would add

complexity and cost to
any cloud based
solution for Massmail. Finally, our Massmail service has been
very reliable and robust. Although this was not a direct inhibitor to moving to the
cloud, any migration would present a risk to the existing
high
levels of customer
s
ervice

that when considered

in combination with the other issues, had to be
accounted for.

Going forward IT
D

remains
committed to driving the utilization of cloud services
in a thoughtful and deliberate manner to meet government needs and workforce
challenges.

To that end the Comm
onwealth Chief Technology Officer, working with the CIO
Cabinet, is developing a
Cloud Management Framework

to enable us to better
manage these transitions. That framework will be developed in partnership with
all key stakeholders
, including the CIO Cabine
t, employees and vendor community

and will be shared as openly as possible to ensure we develop a
more
standardized approach to implementing and utilizing cloud services
that everyone
finds valuable and
can
understand.

The framework, amongst other things,

will define key foundation elements that
need to be implemented over time such as standards, contract vehicles,

e
mployee union

agreement
s and sustainable funding models. It will also provide a
model by which agencies can decide on a case by case basis whe
ther or when
moving to
the cloud is the best solution based on
security

needs
, legal
requirements, agility, cost, service levels, availability of IT skills, architecture
complexity, existing investments and available funding mechanisms. Finally, this
frame
work will
also
define a standardized implementation methodology for cloud
services.

If you have any questions related to our cloud services strategy or the
management framework we intend to implement, please contact Jason Snyder at
jason.snyder@state.ma.us

.