BSTP - Business Services Transformation Programme

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5 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Business Services Transformation Programme (BSTP)


Overview

http://www.bstp.hscni.net

http://www.bstp.hscni.net




Discussion areas


Vision of change


BSTP Objectives


HSC organisation benefits


Governance


Implementation structure


Programme Overview


What is changing?


What will change for me?


Managers


Staff


ICT implementation


Overview: FPL


Overview : HRPTS


Training/support


Further information


















http://www.bstp.hscni.net




Vision for Change


To procure business systems to support

the modernisation of the HSC

and to deliver customer focussed

Shared Services

http://www.bstp.hscni.net




Objectives of the BSTP

1.
To procure and implement new business systems for
Finance, Procurement and Logistics, (FPL), Human
Resources Payroll, Travel & Subsistence (HRPTS) and
Family Practitioner Payments and Information Systems
and Services


2.
Deliver economic and qualitative benefits to release
resources to frontline care and to enhance management
in HSC


3.
Complete development and implementation of



Shared Services in the HSC


http://www.bstp.hscni.net




HSC Organisation benefits


Financial benefits with agreed financial measurements



Delivering financial savings for release into frontline services


Efficiency targets



Non financial benefits



Clear, visible links for staff of their contribution to organisational
objectives


Supports wider business transformation, and the efficiency /
effectiveness of service delivery through the right people, right
job, right skills


Improved accuracy of workforce information leading to better
workforce control


Employee self service


access to specific information


Faster transactions through automation


Standardised working across organisations, allowing for
increased collaboration








http://www.bstp.hscni.net




Governance

http://www.bstp.hscni.net




Implementation


New Systems

Procuring and
implementation of new
HR, Payroll, Travel &
Subsistence
Systems

Procuring and
implementation of
new
Finance,
Procurement &
Logistics
Systems


Managing

the implementation of the new HRPTS and FPL
systems and the transformational change within organisations


BSO

NIAS

Northern

Belfast

South
Eastern

Southern

Western

Driven
centrally

Lead

centrally

Led
regionally

Implemented
locally

Work

Packages

http://www.bstp.hscni.net




What is Changing?



Replacement of multiple systems
-

HRMS, TAS, income
/ payments, GL, Recruit & Monitor


to 2 systems
-

HRPTS and FPL


Manager and Employee Self Service


Access to “Just In Time” information from 24/7, 365
system


Standardised, streamlined and more automated
administrative processes, enabling more efficient
working


A more clearly defined Organisation framework, with
clear lines of authority and automated approval
workflows



http://www.bstp.hscni.net




Business areas impacted

HRPTS


Workforce Information,
Planning and Monitoring


Employee Relations


Recruitment and
Selection


Learning and
Development


Payroll


Travel and Subsistence


FPL


Accounts Receivable


Accounts Payable


Cash Management


General Ledger


Budgeting


Procurement


Logistics


http://www.bstp.hscni.net




Self service will


Self service will enable Line Managers and Employees to





input information directly onto the system.







The 5 big Change impacts

Move to Self
Service

Role of the Line
Manager

Changes will enable managers access important Management

Information directly
-

Dashboard Reports

Role of HR /
Finance/PaLs

Opportunity to deliver new ways of working for
HR, Finance , Pals, Staff

Clear definition
of
responsibilities

There will be clarity on who is responsible for approving automated
transactions, financial & Non
-
financial

Role of ICT in day
to day working

Automated processes means that ICT play an important role in day

to day activities. Move away
from
paper based

transactions

http://www.bstp.hscni.net




The new system will operate on
three main levels
;



HR, Finance, Payroll,
PaLs

as core users



Manager Self Service (MSS)



Employee Self Service (ESS)


employees will be able to personally action some transactions such as
a change of address, without the need for a manual form to be
completed by line management and forwarded to HR as the case
currently





What will it look like?

http://www.bstp.hscni.net




What does it mean for you?

Manager Self Service (MSS)


Paperless system for
many

processes which may include change of
hours, training enrolment, change of personal details, approving A/L


Ability to report on key performance areas e.g. absence, training
compliance


Local Reports
-

Can produce reports at a local level
-

ability to access
real time information when required 24 /7 365


Ability for more effective workforce planning


Full integration between HR and payroll functionality for payment of
calculated entitlements


Contains all the core employee information used by other components of
the system, eliminates multiple data entry that is prone to error and
causes much time to be wasted


Automatic messaging prompts and support mechanisms to complete
administrative tasks more quickly and easily





http://www.bstp.hscni.net





Different

categories

of

leaver

can

be

processed

through

either

ESS,

MSS

or

will

require

direct

HR

authorisation

to

proceed
.


Example 1. Processing a staff leaver

Method of Leaving

How will this be

actioned?


1) If

a
n employee has handed in their

notice and
wishes to resign from their post

Employee initiates

their resignation on ESS




When this is ‘approved’ by a manager it will
automatically go through to payroll

2) If

a
manager wishes to terminate someone

e.g. at end of their temporary contract (having
followed statutory procedures)


Manager initiates

on MSS and will go straight
through to payroll.


3)

If an
employee who is leaving as part of a
pensionable retirement/voluntary redundancy

arrangement


Will need to be actioned by HR

as a core user.


http://www.bstp.hscni.net




What does it mean for you?

ESS Employee Self Service


Allows staff to access personal information
and carry out simple transactions


Apply for Annual Leave


Apply for Transfer and Promotion


Submit a timesheet


Better control of personal data (changes to
personal records e.g. bank details and home
address) and business activities that affect
your role




http://www.bstp.hscni.net




What will Self Service Look Like?

http://www.bstp.hscni.net




Level 3


Section Navigation

http://www.bstp.hscni.net




Level 4


Sub Section Navigation

http://www.bstp.hscni.net




What will the FPL system look like?

http://www.bstp.hscni.net




Purchase Order Processing view

http://www.bstp.hscni.net




Basket Approval

http://www.bstp.hscni.net





Automation


Daily Log on


What if I am off?


Escalation rules etc


Email accounts


Access***

ICT implications

http://www.bstp.hscni.net




FPL

Plan

Dec
11

Jan
12

Feb
12

Mar
12

Apr
12

May
12

Jun
12

Jul 12

Aug
12

Sep
12

Solution design

GO LIVE

User Acceptance

Tests Finance, Proc, Logistics ser acceptance
testing

ATP1 Logistics ,BSO , Trust A

regional

TtT

Develop

Material

Written material

development, e

learning scripts

Oct
12

Nov
12



Designing

Testing

ATP1

Support

Change

Approach

Process design

ATP1 Logistics ,BSO

Trust D & E

ATP1 Logistics ,BSO ,


Trust B & C

Dec

12

Change Impact

Assessment

Organisation

readiness survey

Organisation

readiness survey

Organisation

readiness survey

Testing ICT

Env

Production

Env

ATP4

Organisation

Readiness

assessment

Organisation

Readiness

assessment

Organisation

Readiness

assessment

ATP 2

ATP 3

learning

completion &

course delivery

TRA Day 1


sent to Trusts


TRA Pre
-
development

requirements and

course scheduling

Communication and Stakeholder Engagement/Manage and Support Change Agent
\
network

Create/Update and execute change action plan

Change agent

Network

mobilised

ATP 4

Jan
-

Mar

13

Apr

13

Dec
11

Jan
12

Feb
12

Mar
12

Apr
12

May
12

Jun
12

Jul 12

Aug
12

Sep
12

Solution design

User Acceptance

Tests Finance, Proc, Logistics ser acceptance
testing

ATP1 Logistics ,BSO , Trust A

regional

TtT

Develop

Material

Written material

development, e

learning scripts

Oct
12

Nov
12



Designing

Testing

ATP1

Support

Change

Approach

Process design

ATP1 Logistics ,BSO

Trust D & E

ATP1 Logistics ,BSO ,


Trust B & C

Dec

12

Change Impact

Assessment

Organisation

readiness survey

Organisation

readiness survey

Organisation

readiness survey

Testing ICT

Env

Production

Env

ATP4

Organisation

Readiness

assessment

Organisation

Readiness

assessment

Organisation

Readiness

assessment

ATP 2

ATP 3

learning

completion &

course delivery

TRA Day 1


sent to Trusts


TRA Pre
-
development

requirements and

course scheduling

Communication and Stakeholder Engagement/Manage and Support Change Agent
\
network

Create/Update and execute change action plan

Change agent

Network

mobilised

ATP 4

Jan
-

Mar

13

Apr

13






User Acceptance Testing 26 March
-
11 May at ATP



ABS Sign off UAT 22 May



Training Requirements Analysis , April


end June



ABS implementation of final hardware and software



Local connectivity, capacity and volume testing, June



Planning for Training



Planning for Go
-
Live



Contribute to Change Impact Assessment



Issue Supplier Questionnaire



Resolve Voice Picking Issue



Finalise Coding



Review Data Warehousing options



Contribute to Integration meetings


FPL Activities

http://www.bstp.hscni.net




HRPTS

Plan

Dec
11

Jan
12

Feb
12

Mar
12

Apr
12

May
12

Jun
12

Jul
12

Aug
12

Sep
12

Process

Validation

Design

Customising & Unit Test

ST1

PP Prep

Build & Unit Test Data load routines

Interface &

Enhancements Specs

Interface & Enhancements

Development & Unit Test

ST2

UAT

PP1

TCO

CO

PP3

Data

Data

Data extraction, template load, Cleansing

Data

App

Testing

App

GO LIVE

Training

Approach

Portal

Approach

Portal

Design

Portal Build

Develop Content

Load

Develop test scripts

User Training

TtT

Develop Material

Dev. test

scenarios

PP2

TNA/ Course catalogue

Oct
12

Nov
12

Data

Mock

load 1 & 2

Data

BI Spec & build

Pre
-
System testing

Load



Data

Blueprint

Realisation

Final Prep & Go
-
Live

Support

Desktop roll
-
out (SAP GUI, Internet explorer etc)

Change

Approach

http://www.bstp.hscni.net




Activities planned in Realisation Phase


Data Migration


Test Scenarios (UAT)


Change Impact Analysis


Organisation readiness assessment


Training Needs Analysis


Training Material


Training Delivery


Desktop Rollout


Support arrangements

Final Prep and cutover





HRPTS Activities

http://www.bstp.hscni.net

.


Training will be provided including classroom training, support and guidance


From the outset we encourage staff to check with the line manager




What will change for me?

Stop, start and continue example

Stopping


No

longer use an Annual Leave Card to book holidays


Starting


Book

leave online


Continuing


Discuss

suitable leave dates with your Line Manager

http://www.bstp.hscni.net





Training and support
will be available to everyone impacted
to
ensure


Staff are equipped with the operational skills and knowledge to undertake the new
ways of working required by new systems


Know how to get help when they need it


Line managers will be equipped with the operational skills and knowledge to


enter and approve/reject time, claimable allowances, absence (including leave and
sickness) and job related data changes as required.


This includes recognition that different line managers will perform different roles in
the process, and this may include an approval role


Permission levels are currently being clarified as part of detailed design and these
will be integrated as appropriate into the business change interventions


Staff will be taught about the new systems and processes which BSTP will introduce
and invited to training courses based on their role. Information on new ways of working
and be provided with materials and guidance packs available online and on the portal


Help will be available
online, face
-
to
-
face and on the
telephone


Support
will be available after go
live. Face
-
to
-
face
support will be provided by
dedicated expert(s) in each impacted business area


they will be called ‘Floorwalkers’


One month after go live, Floorwalkers will return to their usual day jobs,
but
will continue
to provide support in their secondary role as ‘Super Users



What training/support will there be?

http://www.bstp.hscni.net




Further information/contacts


Contacts


Trust Lead details


http://www.bstp.hscni.net


Make this site your homepage


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Read the inside track in the Programme Directors Blog,


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Provide feedback on what’s working and help us improve how we
deliver information


http://www.bstp.hscni.net