Download Support Datasheet - Cloudways

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8 Δεκ 2013 (πριν από 3 χρόνια και 6 μήνες)

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Analysis
Migration
Path
Proposal
Cloud
Infrastructure
Design
Migration
On
-
going
maintenance/su
pport
1.

INTRODUCTION

Founded in 2009, Cloudways is one of the fastest growing managed
-
cloud service providers.
Due to
our expansive range of services, we have been listed at KillerStartups as well as recognized as the

Best Cloud Management Tools
” by Web
Hosting Search
. We are working with leading cloud
providers such as Amazon, CloudSigma, Linode and ElasticHosts.
Businesses all over the world

have
chosen Cloudways because of the flexibility and r
obust cloud servers we provide within a managed
environment.

o

What is Cloudways PowerCloud?

The PowerCloud managed solution includes custom initial cloud setup and migration for small and
medium sized businesses (SMEs). Cloudways PowerCloud also provides co
mplete infrastructure and
application level management for businesses, so they can work towards their core responsibilities
while we handle entire system administration and management for them.


PowerCloud by Cloudways provides
additional functionalities
to handle enterprise
-
level traffic
issues
, like

high availability

and
auto
-
scalability
. Meanwhile, ZERO contractual lock
-
ins mean

you
have complete control and root access of your server.

o

Who can opt for PowerCloud?

If you are looking for experienced
Cloud

Engineers

to look after hosting and application
management

needs

then
PowerCloud is the right option for you. Designed

primarily for businesses
like
design & development agencies, advertising agencies, digital marketing agencies etc.

PowerCloud provides c
ustomized hosting environment with day
-
to
-
day system

management.


If you wish to have extremely optimized and lean system for maximum performance, then
Cloudways PowerCloud is the right choice for you. We provide a complete life cycle plan that is
ideal
for growing businesses.










3


2.

ADVANTAGES
OF

POWERCLOUD

Cloudways PowerCloud is a perfect fit for businesses that wish to stay free from day
-
to
-
day system
administration. Looked after by cloud experts and coupled with Power Dashboard, PowerCloud
provides

the complete transparency you are looking for. Most importantly, we back our services
with a 24x7
-
support team, which believes in swift and effective assistance.


Moreover, we believe in providing freedom and convenience. This is why we work on the
policies of
Cloud Account Ownership and No Lock
-
In. Under these policies, you will own (and pay for) the
cloud infrastructure which is built on your chosen cloud provider. This gives you full control and
ownership of your data along with the choice of disc
ontinuing our service if you are unsatisfied.


Briefly Cloudways PowerCloud services include
:


o

Application level Support

o

Server Level Support

o

Security Support

o

Performance Support

o

Customer Support

o

No Lock
-
in

o

Cloud Infrastructure Ownership


It is due to our dedicated services that Cloudways has
94%
satisfaction
rate

and
98%
recommendation rate

for the year 2012
-
13.













3.

CLOUDWAYS

SUPPORT
FEATURES

Application Level Support

Application Deployment



Complete Migration



24x7 Application Monitoring



Multisite Support



Application Core Updates

(Available as an Add
-
on)



Plugin Updates



Plugin & Core Troubleshooting



SSL Integration



User
Access Management





Server Level Support

24x7 Server Monitoring



OS & Server Level Patches



Linux & Windows Support



Managed Backups



Managed Failover



Server Configuration



Nginx/ Apache / IIS Configuration and Management



On Demand
Multi Region High Availability Setup



On Demand Auto or Scheduled Scalability Setup



Secure Deployments



Security Support

Security Planning and Setup



Server Firewall



SSL Configuration & Support



SSH and sFTP Access



Custom Firewall
Configuration



Access Control Management



Dedicated Virtual Cloud Server



OS & Server Security Patches



Performance Support

Performance Management & Optimization



GZIP File Compression



CDN Integration & Support



Database Optimization &
Cleaning



Varnish Configuration
(Static Content)



MemCached
(For Database Queries)



Nginx Based Configuration



APC Configuration


PHP

FPM (PHP engine)



Apache Cache Module Tuning




5


Add
-
On

SMTP (SendGrid)



Load testing (Blitz.io)



Email
Hosting (Rackspace)



Cloud Cost Monitoring (Cloudyn)



Full Security Analysis (Propriety)



Off
-
site Backups (Amazon S3)



PCI Compliance Consultancy



Application Core Updates

(Propriety)



DNS Management (DNSmadeeasy.com)



Customer Support 24x7

24x7 Live Customer Chat



24x7 Technical Customer Support



24x7 Online Ticketing System



Free Setup Consultancy



100% Service Availability



Knowledge Base & Forum




o

Ticket Urgency Table

Ticket

Description

Target Response

High

Customer’s
infrastructure and/or services unusable or
inaccessible.

Within 30 Mins

Normal

Normal service requests and support requests.

Within 6 Hrs

Low

New setup discussions, advise or suggestions.

Within 8 Hrs


Please find detailed Cloudways SLA
here
.

4.

POWERCLOUD
TOOLS

Built on the core concept of providing convenience, PowerCloud Tools allow business to stay
updated about system performance and management.


o

Power Dashboard


Power Dashboard provides real
-
time metrics of your server resources and performance. It also
provides vital stats of your cloud environment on an easy and intuitive dashboard. Please view
complete details
here
.



o

PowerCloud App


PowerCloud App for iPhone allows you to monitor your server wherever and whenever you want. It
contains an optimized interface for your smartphone and comes along with ticket / chat support
.
Please view complete details

here
.


5.

POWERCLOUD ADD
-
ONS

Revolving around our core concept of providing CONVENIENCE to our customers, Cloudways
provides add
-
ons, apps, and services
commonly desirable by an
internet
-
propelled business
. From
email and security analysis to load testing and off
-
site backups, our PowerCloud customers will find
most of what they need all under one roof and under one invoice.




SMTP (SendGrid)
:
Increase deliverability and improve cu
stomer communications through
SendGrid’s cloud
-
based email infrastructure.




Load testing (Blitz.io)
:
I
dentify infrastructure weaknesses by

using Blitz load testing that
runs its tests by simulating visits from

thousands of concurrent virtual users.




Email
Hosting (Rackspace)
:
Securely manage email fr
om anywhere and anytime

without

downloading any software
.




Full Security Analysis
:

Get full vulnerability scanning of your site to uncover any possible
issues with the server configuration and installed package
s.

(The add
-
on i
ncludes security
testing for SQL injection, cross
-
site scripting, file path traversal, and
other

vulnerabilities.





Off
-
site Backups (Amazon S3)
:
Add extra lay
er of reliability to

your Cloud Infrastructure
through managed and secure offsite backup of your files and database.




PCI Compliance Consultancy:
Increase the trust of your customers by aligning
your store to
the international
standards of PCI
-
DSS

(Payment Card Industry
Data
Security Standard
.


6.

OTHER
CUSTOM

SERVICES

Cloudways support goes beyond the scope of these featured services.
Some of the truly out
-
of
-
the
-
box services offered by Cloudways include:


o

Customized Setups


Do you wish to have your cloud environment customized
by Cloudways? Cloudways provide
infrastructure planning and deployment for enterprises that wish to manage servers on their own.




7


o

Site to Site VPN Solutions


Virtual Private Networks (VPN) can add an additional layer of security and anonymity to your web

experience.

Cloudways offers both pre
-
configured

and custom made business focused
VPN

and
Remote access solutions.


Cloudways charges these additional facilities at a fixed standard rate or on basis of custom
requirements.


7.

CONTACT INFORMATION

To learn more, please visit
www.cloudways.com

or send your query at
join@cloudways.com

.








Cloudways Ltd

52 Springvale Pope Pius XII Street

Mosta MST2653, Malta.

+44

3300 010 338