Carrefour builds its corporate intranet website with SAP ...

happylandcannedΛογισμικό & κατασκευή λογ/κού

2 Ιουλ 2012 (πριν από 5 χρόνια και 2 μήνες)

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Your logo

Carrefour
builds

its

corporate

intranet
website

with

SAP NetWeaver Portal

Fried Verbruggen, Project
Manager, Carrefour

Michel Vos, Project Manager,

Flexso

David Pierre, Project Manager,
Flexso


SAP
ience.be
User Day 2012

1

Your logo

Agenda


Who

is

Carrefour



Who

is

Flexso



Project
context



Solution
overview


Intranet


Applications



Results





SAP
ience.be
User Day 2012

2

Your logo

Agenda


Who

is

Carrefour



Who

is

Flexso



Project
context



Solution
overview


Intranet


Applications



Results





SAP
ience.be
User Day 2012

3

Your logo

Carrefour Belgium,
today

SAP
ience.be
User Day 2012

4

ZC (2010)



4,947
billion

+ 2,5
million
families

are
customer

12.500

employees

698
stores

+ 11.000
products

of
the Carrefour brand

+ 900
million Carrefour
products

sold

/
year

+ 930 000 m²

store surface

Your logo

Strategy with multiple
formats

SAPience.be User Day 2012

5

Respond to the requirements of our customers through 3
complementary formats and 1 channel

36 Carrefour Hyper

and
9 Carrefour
Planet

222 Carrefour Express

Shop anywhere, anytime

For volume and fun shopping

438 Carrefour Market/GB

For daily and fresh shopping

67 Carrefour
Online
collection points

Your logo

Allround
non
-
food
zone

A simple PFT zone

A limited seasons
zone

Only products

Complex
shopping

Satisfy our customers

SAP
ience.be
User Day 2012

6

Shopping fun,

great shopping with full
control thanks to new
technologies and multiple
channels

Services
that
simplify your daily
life

A market

Always

party

Huge seasons &

Animation spaces

The expert for every
category,

with special
boutiques that fullfil your
expections

Your logo

Agenda


Who

is

Carrefour



Who

is

Flexso



Project
context



Solution
overview


Intranet


Applications



Results





SAP
ience.be
User Day 2012

7

Your logo

Flexso


Flexso

has become one of the most successful local SAP partners with a
team of
+100 SAP experts
in Belgium & Luxemburg



Our
m
ission

is to help our customers to optimize business processes

in HR, finance, sales, supply chain, etc. by providing

up
-
to
-
date expertise
in new SAP solutions & technologies



SAP implementation & Education Partner


Human Capital Management



ERP Services


Business Intelligence


NetWeaver

Technology



Mobile Solutions



More info:
www.flexso.com


SAP
ience.be
User Day 2012

8

Your logo

Agenda


Who

is

Carrefour



Who

is

Flexso



Project
context



Solution
overview


Intranet


Applications



Results





SAP
ience.be
User Day 2012

9

Your logo

2005: SAP
NetWeaver
chosen as
strategic
web
platform

2007:
Manager Self
Services on
top of SAP HR

2009: Stores
Intranet (800
users)

2011: Corporate
Intranet (1500
users)

2012: Migrate
legacy
applications


Projects with SAP NetWeaver @Carrefour


Web development platform


MSS


Stores Intranet


Corporate Intranet


Coldfusion migration


Project context

SAP
ience.be
User Day 2012

10

Your logo

SAP NetWeaver Portal
Strategy


SAP Netweaver Portal strategy


Strategic choice for NetWeaver in 2005
-
2006


SAP NetWeaver Portal 7


SAP NetWeaver Portal as an application portal


MSS applications linked to SAP HR


Custom developments non
-
SAP back
-
end: MIIS, JITOUT, …


SAP NetWeaver Portal as CMS / Intranet portal


Stores intranet


Corporate intranet


Integrated SAP backend environments


SAP HR


SAP FICO


SAP Retail


SAP BI

SAP
ience.be
User Day 2012

11

Your logo

SAP backends

SAP NetWeaver Portal
Architecture

SAP
ience.be
User Day 2012

12

SAP HR

SAP Retail

SAP FICO

SAP BI

Frontend applications & self
-
services

SAP Portal 7.0 EHP 2

KM

SAP TREX

WPC

SAP Solman

MSS

WDP
-
J

SAP NWDI

CAF

J2EE

Your logo

SAP NetWeaver Portal
Central entry point ...

SAP
ience.be
User Day 2012

13

Application

Technology

Portal URL

JitOut

WD

http://sappep.evere.be.carrefour.com:50000/webdynpro/dispatcher/com.carrefour.be/i tcbbe~jitout/Jitout?adjustTime=0

Web ARS

jsp

http://webars.be.carrefour.com/arsys/shared/l ogin.jsp

Vademecum

coldfusion

http://i ntrahyper.be.carrefour.com/common/vademecum/VadRecherche.cfm?langue=nl&Enseigne=hyper

Peoplesoft

?

https://be.thales.carrefour.com/psp/BER3PD/?cmd=login&languageCd=DUT&

Permante instructi e

coldfusion

http://i ntrapublic.be.carrefour.com/common/i p/IPRecherche.cfm?langue=nl

Vacatures

asp

http://www20.i
-
grasp.com/fe/tpl_Carrefour02.asp?newlang=3

CAP Careers

?

https://capcareers.carrefour.com/psp/WWHCMPD1/?cmd=login

Dimona

coldfusion

http://i ntracorp.be.carrefour.com/dimona/i ndex.cfm?acti on=enter

Wetgeving

aspx

http://www.werk.belgie.be/home.aspx

IT

lotus notes

http://notes.carrefourbelgium.be/Intranet_Secure/homeit.nsf/Frame_ITCB_NL

Kaarten

coldfusion

http://intrapublic.be.carrefour.com/common/poi_files/index.cfm?menu_id=62&VS0=911&langue=NL

Lokalisatie

asp

http://services4.geochooser.com/geochooser.asp?Language=DUT&Client=C111111209&detailURL=http%253A%252F%252Fwww%252Ecarrefourb
elg
ium%252Ebe%252FEMShopSearch%255FInfo%252Ec
fm%253F

Opzoeken

coldfusion

http://intracorp.be.carrefour.com/stores/index.cfm?menu_id=217&lng=nl

Winkels lijst

coldfusion

http://intrapublic.be.carrefour.com/common/poi_files/index.cfm?menu_id=177&VS0=3361&langue=NL

Nomenclature





-
> gegevens tonen

coldfusion

http://intracorp.be.carrefour.com/nomenclature/index.cfm?langue=NL&action=select

-
> informatie

coldfusion

http://intracorp.be.carrefour.com/nomenclature/index.cfm?langue=NL&action=expli

Aanvragen





-
> Buitengebruikstelling

coldfusion

http://intrapublic.be.carrefour.com/common/poi_files/index.cfm?menu_id=353&VS0=3523&langue=NL

-
> Transfer

coldfusion

http://intrapublic.be.carrefour.com/common/poi_files/index.cfm?menu_id=397&VS0=3616&langue=NL

-
> Verkoop

coldfusion

http://intrapublic.be.carrefour.com/common/poi_files/index.cfm?menu_id=398&VS0=3617&langue=NL

Login ID

WD

http://sappep.evere.be.carrefour.com:50000/webdynpro/dispatcher/com.carrefour.be/i tcbbe~miis~loginid~wd/UserLoginRequestApp

Supplychain

coldfusion

http://i ntrapublic.be.carrefour.com/common/poi_fi les/i ndex.cfm?langue=NL&VS0=3621&menu_id=403

intro/sup (Quick intro)

WD

com.carrefour.be/quickintro~quickintro

Ben Fresh

php

http://order.benfresh.be/order/index.php

Indirecte aankopen

coldfusion

http://intrapublic.be.carrefour.com/Super/SSC/select_product.cfm?lng=nl

Planogrammen

asp

http://ikb.be.carrefour.com/ikbweb/index.asp

solden

java struts?

http://was.be.carrefour.com/demark/demark.do?lng=NL&univers=01

Stands in store

coldfusion

http://intrahyper.be.carrefour.com/standinstore/index.cfm

Xflow inbox

BSP

http://sappf1.evere.be.carrefour.com:5080/sap(bD1mciZjPTAwMg==)/bc/bsp/wmd/xf_main/start.do

Logistiek CCA

coldfusion

http://intrahyper.be.carrefour.com/cca/index.cfm?lng_id=nl&redirect_url=http://intrahyper.be.carrefour.com/cca/index.cfm?lng_
id=
nl

Paswoord wijzigen NT

asp

https://webmail2.carrefourbelgium.be/iisadmpwd/aexp2bc4.asp?id=be%5C

Planning bestellingen

?

?

Telefoonlijst

java struts?

http://was.be.carrefour.com/phonebook/appInit.do?urlCaller=http://was.be.carrefour.com:80/phonebook/appInit.do&lng=NL&menu_id
=64
&login=vpraetj&cftokenauth=48043297&cfidauth=86634&CFID=86634
&CFTOKEN=48043297

Promo benchmarking

asp

http://intrahyper.be.carrefour.com/common/PromoBenchmark/FolderList.asp?lng_id=fr&ens=10

Horoquartz

java struts?

http://was.be.carrefour.com/webquartz/auth/auth.do?redirect_url=http://was.be.carrefour.com/webquartz/auth/auth.do

Horoquartz (bpark)

java struts?

http://was.be.carrefour.com/webquartz_bpark/auth/auth.do?d=1247557396450

arbeidsongevallen

java struts?

http://was.be.carrefour.com/acctra/appInit.do

stands in store
-

rapporten

coldfusion

http://intrahyper.be.carrefour.com/standinstore/rapports/Frm_Rapport_CA_Mois.cfm?Langue=nl

overzicht activa

?

http://revueactifs.thales.carrefour.com/RevueActif/

telefoonlijst hyper integrated

java struts?

http://was.be.carrefour.com/phonebook/appInit.do?lng=nl&login=guest

SAV

?

http://www.carrefoursavdnv.be/?lang=nl

doorgeven klacht folder

?

http://intrapublic.be.carrefour.com/common/PlaintesFolder/

Your logo

Manager Self Services


Decentralized
HR services for Carrefour stores in Belgium


Cost reduction
through rationalization of administration


Improve

store efficiency

by making the right information
available in the right place at the right time through Portal/MSS


Scenarios:


Personnel Administration


Organizational Management


Time


Training and Event Management


Reporting

SAP
ience.be
User Day 2012

14

Your logo

Manager Self Services

SAP
ience.be
User Day 2012

15

Your logo

Stores Intranet


Project objectives


Rationalize information flow to the stores

through targeted
information publishing & content management


Usability
: ease of navigation & document search, ...


Improve
performance


User & page
statistics


Integrated

web

applications & reporting



Lessons learned


Paradigm shift
from transactional Portal to “Intranet Portal”


Setup
organization

for content contribution,
change
management
and
end
-
user support
for end
-
users


Optimized
web design
for usability and performance


System
performance

& tuning


SAP
ience.be
User Day 2012

16

Your logo

Stores Intranet

Corporate brandings

SAP
ience.be
User Day 2012

17

Your logo

Stores Intranet

Usability features

SAP
ience.be
User Day 2012

18

Your logo

Stores Intranet

Targeted information

SAP
ience.be
User Day 2012

19

Your logo

Stores Intranet

Content manager’s view

SAP
ience.be
User Day 2012

20

Your logo

Agenda


Who

is

Carrefour



Who

is

Flexso



Project
context



Corporate

Intranet solution


Intranet


Applications



Results





SAP
ience.be
User Day 2012

21

Your logo

Intranet Corp: intranet


Harmonize

Corporate Intranet and Stores Intranet



Lower TCO

for intranet by eliminating legacy intranet
infrastructure & support organization



Comply to new Carrefour Group
corporate identity
standards



Enhance
browser compatibility



Empower
business

with web content management functionality



Extend
Intranet statistics



SAP
ience.be
User Day 2012

22

Your logo

Intranet

The old ...

SAP
ience.be
User Day 2012

23

Runs on legacy coldfusion technology


No search engine

Complicated navigation

Unattractive look& feel

No information targeting possible

Your logo

Intranet

The new... One website

SAP
ience.be User
Day 2012

24


Intranet Stores


Target store employees


Brand based access to
information


Role based access to store
specific (JITOUT) and other
applications (eg. MSS)


Specific URL for guest access
per brand (Hyper, Market,
Express)


Intranet Corp


Corporate homepage


Access to

departemental info (eg.
HR, Finance, ...


Role

based access to applications
(eg. MSS)


Specific URL for guest

access



Your logo

Intranet

Corporate brandings

SAPience.be User Day 2012

25

Your logo

Intranet

Access to information

SAP
ience.be
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Your logo

Intranet

Access to applications

SAP
ience.be
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Your logo

Intranet

Anonymous vs authenticated

SAP
ience.be
User Day 2012

28

Your logo

Intranet

Browser support: IE8+FF3.5

SAP
ience.be
User Day 2012

29

Your logo


Quicklinks





Hide navigation,
Hide documents




Dynamic navigation
for Web DynPro
pages




Intranet

Usability features

SAPience.be User Day 2012

30

Your logo

Intranet

Web Page Composer


Empower

Carrefour IT/business to become the “
owner
” for
the intranet websites



Offer more advanced
web content management

capabilities
for creating / managing intranet website content, eg.
WYSIWYG editing



Increase
flexibility

&
usability

of intranet content by offering
more content types, with a higher degree of flexibility and
attractiveness



Guarantee high level of integration with
KM document
management








SAP
ience.be
User Day 2012

31

Your logo

Intranet

Web Page Composer

SAP
ience.be
User Day 2012

32


Content manager
can drill down from
runtime view (end
user) to design
time view


Based on Web
Page Composer &
TinyMCE





Your logo

Intranet

Web Page Composer

SAPience.be User Day 2012

33


Create/Edit page
layouts


Modify iview
caching properties


Preview page


Publish page






Create/Edit content

items


TinyMCE

integration for
advanced HTML editing


Flexible content item
content






Your logo

Intranet

BI statistics


Problems with standard Portal Activity Reporting:


provides insufficient reports, granularity & detail


No KM reports










Objective: replace PAR with a
robust

yet
flexible

solution based on
existing components


Portal Activity Reporting on SAP Solution Manager


Activity Data Collector data exports towards SAP BI




SAP
ience.be
User Day 2012

34

Your logo

Intranet

BI statistics

SAPience.be User Day 2012

35


Solution Manager Portal Activity Reporting (E2E Diagnostics)


Standard SAP solution: setup through configuration


Based on Portal Activity Data Collector and BI web templates


Available reports


User statistics


iView/Page statistics


iView/Page time profile


No KM reports

Your logo

Intranet

BI statistics


Custom solution is built based on Activity Data Collector
service in SAP Portal/KM


SAP
ience.be
User Day 2012

36

SAP BI

File Share

SAP Portal/KM

Activity Data Collector

Reporting (BO)

KM Service configuration


Reuse of Portal &
BW skills


High flexibility


Page, iView & KM
statistics


Reporting over
historical data





Your logo

Agenda


Who

is

Carrefour



Who

is

Flexso



Project
context



Corporate

Intranet solution


Intranet


Applications



Results





SAP
ience.be
User Day 2012

37

Your logo

Intranet Corp: applications


Create
paperless request
-
approval process
to replace
manual administrative processes (“
Document worklfow
”)



Create logistics application for
store truck delivery follow
-
up
through intranet including
Google Maps
integration

&
real
-
time

truck information (“
Jitout
”)



Enable
secure KM mass content uploads
by Carrefour
business units (“
KM Upload
”)



Create
Who
-
is
-
who

application


SAP
ience.be
User Day 2012

38

Your logo

Document Workflow

Objectives


Cost reduction
through rationalization of administration


135

manual flows have been identified



Generic

and
flexible

process to implement as much manual manual
flows as possible



Scenarios

in scope of first release


Expense note (incl. SAP FICO integration)


Request IT resources (PC, laptop, GSM, VPN, ...)



Enable Carrefour IT
to create additional “request templates” using

template manager
” module



Based on
Web DynPro
and
Guided Procedures

SAP
ience.be
User Day 2012

39

Your logo

End
-
user prepares
a request in his
Portal home folder

End
-
user files
request. A
workflow is started

Workflow routes
the request to the
appropriate people
in the organization

Manager approves
request using UWL

Administrator
executes remaining
manual tasks

Workflow
executes
automated tasks in
backend system
(eg. SAP)

SAP Portal

Document Workflow

Process overview

SAP
ience.be
User Day 2012

40

Backend systems

SAP HR

SAP Retail

SAP BI

SAP FICO

SAP HR

Web Service

SOAP

Your logo

Document Workflow

Prepare request

SAPience.be User Day 2012

41

Your logo

Document Workflow

File request against system

SAP
ience.be
User Day 2012

42

Your logo

Document Workflow

Workflow is started

SAP
ience.be
User Day 2012

43

Your logo

Document Workflow

Manager(s) approval(s)

SAP
ience.be
User Day 2012

44

Your logo

Document Workflow

Automatic updates (in SAP)

SAPience.be User Day 2012

45

Your logo

Document Workflow

Administrator interface

SAPience.be User Day 2012

46


Create template
categories


Create / upload
templates


Define number of
approvers


Assign templates to
users / roles / groups












Monitor processes


Manage processes


Report on
processes






Your logo

JITOUT extensions

Objectives


Logistics

web application allowing Carrefour stores to
monitor
truck transfers
to their stores and transportation and
delivery process to the stores



Real
-
time

truck info retrieves truck’s realtime position from
online JOST
web service



Google Maps
island in the screen displays the truck’s
position on a graphical map



Implemented in
Web DynPro for Java
and integrated into
SAP Portal intranet application

SAP
ience.be
User Day 2012

47

Your logo

JITOUT extensions

Truck info & Google Maps

SAP
ience.be
User Day 2012

48

Your logo

KM Upload

Objectives


KM copy tool allowing Carrefour business units to deposit files
into KM repositories


Currently XML
-
based: Web DynPro interface in next release


XML configuration defines end
-
to
-
end file transfer scenarios


Source: windows / unix / linux


Copy mode: move/copy/Retain folder structure


Authorization propagation


KM permissions can be specified (AD or Portal based)




SAP
ience.be
User Day 2012

49

Your logo

Who is who

Custom ESS scenario


Custom Who
-
is
-
Who scenario (based on existing Carrefour
identity management application)



Search & view mode



Edit mode



Web DynPro Java and integrated in SAP Portal






SAP
ience.be
User Day 2012

51

Your logo

Who is who

Custom ESS scenario

SAP
ience.be
User Day 2012

52

Your logo

Agenda


Who

is

Carrefour



Who

is

Flexso



Project
context



Solution
overview


Intranet


Applications



Results





SAP
ience.be
User Day 2012

53

Your logo

Key results


Harmonized

intranet websites
for store & corporate users


Central access point
for applications & information


Enhanced
usability


Updated
browser compatibility


BI
statistics



Lower TCO
for intranet systems



Business empowerment

through use of Web Page
Composer for web content management



Document Workflow enables
paperless, automated
and
flexible request
-
approval
processes



SAP
ience.be
User Day 2012

54

Thank
you!


Your logo

SAP
ience.be
User Day 2012

55