SMARTPHONE & TABLET CONSIDERATIONS

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18 Νοε 2013 (πριν από 3 χρόνια και 4 μήνες)

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SMARTPHONE & TABLET

CONSIDERATIONS

Smartphones and Tablets


PROVIDE VALUE FOR COUNCILS


Enables mobility

-

Streamline business process

-

Remote access to core systems supports


(e.g. local
l
aws, asset management, building inspections, GIS Mapping)

-

Logging of faults/reports remotely


Delivers productivity

-

Mobile workers review and access corporate data offsite

-

Completion of off site activities without returning to council

-

Increases workplace efficiency with access to email, calendar, etc.


Encourages tangible cost savings

-

Replaces paper based practices (e.g. Council meeting agenda & attachments)

-

Reduces need for travel, particularly back to Council offices


Provides staff benefits

-

Enables staff inclusion with access to monitor council social network pages

-

Encourages work/life balance with blending of professional & personal life

CONSIDERATIONS AND IMPACTS



Network connectivity
-

any device, anywhere, anytime



Security of Council data and device security



Applications management



Support infrastructure



Personal usage and personal data (i.e. photos)



Downloads



Privacy compliance



Wiping data from lost or stolen devices



Ownership, Council and/or BYO



Training



Management and administration


Require enforceable policies to govern acceptable usage.

(refer MAV Smart Phone/Tablet Usage policy guidelines)

DEVICE ALLOCATION

Role based?

Typical council working styles could be:



Desk bound (desk or laptop computer, landline)



Teleworkers (home office, client site, etc.)



Campus nomads (multi
-
location, wireless)



Road warriors (multi & remote locations, wireless)


Business case based?



Drive productivity and efficiency



Meet a business function

DEVICE SUPPORT CONSIDERATIONS



Develop guidelines and a usage policy



Develop and manage security profiles



Council core systems integration



User training for device applications



Technical training for device support



Stock for immediate replenishment



Processes for incident and problem management



General administration and billing

DEVICE MANAGEMENT CONSIDERATIONS



Asset management



Device set up processes



Software licences

-

Security

-

Mobile applications (Calendar, file sharing etc.)



Connection and download plans



Mobile device management software

-

Training and installation



HR Considerations

-

Not just an IT Issue

ICT

Impact & Resource Summary*

Quantity

5

10

30

60

Acquisition

$8810

$16,660

$48,060

$95,160

Support

$25,200

$49,440

$124,400

$209,840

Management

$0

$8,076

$9,228

$10,956

TCO 1
st

12
Months

$34,010

$74,176

$181,688

$315,956

Device only**

12%

11%

13%

15%

FTE hrs per wk

4

8

16

16

* Detailed

spreadsheet available

Future considerations:



Device refresh cycle



Changing technology and emerging operating systems




require flexibility in management and support



Consumerism of IT (demand for the latest and greatest)



BYO devices and their accompanying issues


Will require planning for:



Cultural change



Organisational change

-

Not just an IT matter


The following resources matrix is available for
working group reference

ICT Impact & Resource Matrix for Smart Phones & Tablet
Devices

Requirement

Cost factor

Quantity Factor

BYO Impact

Comments





5

10

30

60

Council Policy will determine cost
recovery (if any)


Matrix covers 1st 12 Month timeframe. Designed to apply own Council Cost factors to
those aquired from Council Interviews, LG experiences, and the IT Analysts ie Forrester,
Gartner etc.

Acquisition Costs



$8,810

$16,660

$48,060

$95,160





Device Cost

$800

$4,000

$8,000

$24,000

$48,000

$0 or Allowance?

Purchase versus Lease options. Business versus IT Ownership.

Procurement Process

$60

$960

$960

$960

$960

$0

Completed before any purchases and reviewed annually; cost would be 16 hours
regardless of how many are purchased.

Software Licences/Security













Some operating systems may required additional fireawall/seccurity S/W

Business applications

$50

$250

$500

$1,500

$3,000

$0 or Allowance?

Office apps ie Notetaking, Word, Presentation preparation, Project Management
Ticklers, Spreadsheets

Device Connection Plans

$60

$3,600

$7,200

$21,600

$43,200

$0 or Allowance?

per annum

IT Support



$25,200

$49,440

$124,400

$209,840





Policy Implementation

$60

$960

$960

$960

$960

$0?

16 hours inc leveraging MAV Model

Support FTE

$70,000

$8,000

$16,000

$32,000

$32,000

$0?

4 hours per week for x 5

Set Up, Connectivity,Load Applications, Security Profiles

$60

$1,200

$2,400

$7,200

$14,400

$0?

4 Hours per device to include setting up asset on service desk application, billing
details, ordering of handset, managerial sign
-
off etc

Application Changes/Integration

$0

$0

$0

$0

$0

$0?

Presume standard 'off the shelf' applications

User Training (Provided in House)

$60

$1,200

$2,400

$7,200

$14,400

$0?

4 hrs per device

Training
-

IT Dept
-
User Functionality and Device Tecnical Support

$2,000

$2,000

$4,000

$6,000

$6,000

$0?

Course cost of $2000 per person regardless of number of devices aquired

Stock for Immediate Replacement

$800

$800

$1,600

$4,800

$9,600

$0?

1 unit per 5 users

Incident/Problem Management

$60

$8,640

$17,280

$51,840

$103,680

$0?

Call Rate 60% Yr1, 20% Yr 2 (Gartner) Average 1 x Hr per call per week. 48 wks pa.

Storage/Cloud?













How is Council storing back up data

General Administration & Billing

$60

$2,400

$4,800

$14,400

$28,800

$0?

Managing who has the handsets; contract dates; billing innformation; ensuring correct
plans. I would estimate 10 mins per week per device.

Management



$0

$8,076

$9,228

$10,956





Asset Management











$0?

What are current internal council processes?

MDM Software/Set Up/Secure email Gateway



$0

$6,000

$6,000

$6,000

$0?

MDM S/W begins to have cost/benefit over 10 devices. Managemetn of BYO devices
governed by council policy

MDM Software
-

per device, pa

$48



$480

$1,440

$2,880

$0?



MDM Software Maintenance 20%





$96

$288

$576

$0?



MDM Software Install & Training

$1,500



$1,500

$1,500

$1,500

$0?



Anticipated 12 month cost



$34,010

$74,176

$181,688

$315,956

?



Device Only Cost v TCO



12%

11%

13%

15%





**FTE Notes















FTE hrs Required per week



4

8

16

16

?



FTE



0.11

0.23

0.46

0.46

?

Some scale with number of devices