Foundation for the Future

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18 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Foundation for the Future

ISV Partner Alliance Value

Cloud Enabled

Service Manager


including Management Packs for:


Asset Management


SLA Management


Assigned to Me


Dashboard Reporting


Data Connector


Password Reset


Advanced Workflow for SCSM

Deliver Business Aligned, Flexible, and Cost Effective Support
ISV Partner Alliance Value
-

Cased Dimensions

2

Product Description

Primary Capability:
Provides
Cloud Enabled offering for System Center
Service Manager.

Additional
Capability:
Enables asset management,
SLA Management,
Advanced Workflow, Dashboard Reporting, Assigned to Me whilst also
offering
professional services, deployment and customization for
System Center Service Manager.

Product
Description
: Management Packs which deploy within System
Center Service Manager to enable SLA management, business service
management, and asset management.

Align IT Assets to Business Services and ensure a rapid IT response, in a
business aligned manner, to resolve IT outages. ITIL aligned; ensures
best use of IT budget.

System
Center Integration:
Integration is within System Center
Service Manager. Deploys as a management pack and works natively
within.

Cased
Dimensions can help via professional services to deploy and
customize System Center Service Manager
.

Website:

www.caseddimensions.com


Global Sales Contact
:
liam.murray@caseddimensions.com
Next Steps

Cost

Licensing:

Management packs are priced based on the number
of IT assets within a client environment.

Typical
price is between $1

2 per asset.

Where
clients purchase multiple management packs, Cased
Dimensions offer an enterprise license bundle.

Support:

Support

Type

Yes

No

Cost

Availability

Self
-
Help (Web,

Forums)

X

$0

Online

Assisted:

Web/Mail

X

$300/hour

On
-
demand

Assisted: Phone

X

$300/hour

On
-
demand

Assisted: On
-
site

X


$1,700/day

Global

Deliver Business Aligned, Flexible, and Cost Effective Support

ISV Partner Alliance Value
-

Cased
Dimensions


Architecture

www.caseddimensions.com/
service_manager_SLA_mana
gement
/


http
://
www.caseddimension
s.com/SCSM_Asset_Manage
ment/

http
://www.caseddimension
s.com/registration/?
r=true


http
://
blogs.technet.com/b/
servicemanager/archive/20
11/02/08/partner
-
demo
-
cased
-
dimensions
-
service
-
level
-
management.aspx/


3

Architecture Overview

Resources

Deliver Business Aligned, Flexible, and Cost Effective Support

ISV Partner Alliance Value
-

Cased
Dimensions


Deployment

Resources

Deployment Overview

Professional services are
available globally to aid clients
with the deployment and
configuration of System
Center Service Manager, SLA
management, and asset
management.


SLA definition workshops help
clients to understand how
their IT teams can be aligned
in an ITIL service manner.


Cased Dimensions
Management Packs (software)
install within 15 minutes to
work natively within System
Center Service Manager.
Configuration depends on
client size and the geography
of support teams and assets.


Deliver Business Aligned, Flexible, and Cost Effective Support

ISV Partner Alliance Value
-

Cased
Dimensions


Case Studies

We set ourselves a target of achieving 27 per cent savings in IT within year one. The
implementation of Microsoft System Center Service Manager has played a big part in our
approach to delivering this
.

Glen
Holmes, Head of ICT Design and Delivery, Wiltshire Council
.

Northern Regional Colleges


Northern Regional Colleges includes some 10,000+ IT
Users including staff plus students.


NRC delivered SCSM with ITIL 3 compliance in
condensed timeframes with ground breaking cost
implications.


Now operating from the Cloud, NRC has a fully
populated CMDB where support staff manage Student
and Staff requests with bespoke IT Service
Management Processes via a customized Cloud
enabled Service Desk.

Europe's Largest Health Trust


Belfast Health Trust are Europe’s largest Health
Trust. Cased Dimensions delivered an “Agile” ITIL
Workshop which helped define how the Trust’s
Group structure could be mapped into SCSM’s
ITIL complaint framework.


Delivery included integration of many 3
rd

party
support teams as well as internal teams plus
integration with Microsoft Project for generating
Work Items external to SCSM.

Lloyds Insurance


Lloyd’s insurance are the worlds largest
Insurance company. New legislation
introduced in Europe required Lloyds to
manage capacity for Business Services.


Cased Dimensions delivered SCSM integrated
with SCOM to highlight each business service
where SCOM alerts issues to SCSM.
C
lassification, SLA and routing of ticket to the
correct team is automated.