BoxTone trainingx - Product-Review-Guru.com

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31 Οκτ 2013 (πριν από 3 χρόνια και 7 μήνες)

95 εμφανίσεις

1




MCW Confidential

BoxTone training

2




MCW Confidential

BoxTone



Providing additional BoxTone support
starting next week.



We will be billing BoxTone by the minute
so please ensure that you are tracking
your time correctly with the code


BoxTone


SPS


From BoxTone Salesforce enter their case number into the
comments section in Deltek

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MCW Confidential

BoxTone Cases



Requirements from BoxTone


Create a Salesforce case in their system


Enter specific information into every case


Troubleshooting specific issues

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MCW Confidential

BoxTone Cases


Required Fields:


Type: Problem


Problem


Patch /Upgrade Request


Enhancement Request


BoxTone Version:


Status:


Priority:


Reason for Case:


Patch Level:



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MCW Confidential

BoxTone Cases


-
Subject:

-
Must be in the following format

-
(MCW) customer name


summary of issue


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MCW Confidential

BoxTone Cases



Description in Salesforce must include the
following information (found in
Keepass
):


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MCW Confidential

BoxTone Cases


-
Submit:

-
Ensure all of the information has been entered
correctly, select the Submit button.


8




MCW Confidential

Core Server

Application Server

Database Server

Apache Server

BES

Good Mobile Messaging

Active Sync

3LM
(Android
)

BoxTone monitors the following possible points of failure:


Mail
Server


BES


Firewall


RIM
NOC


Cellular Carrier


User’s
Device.

GMM


Firewall


Good
NOC



Cellular Carrier



Device


9




MCW Confidential

BoxTone



BoxTone’s

primary function

is to perform end
-
to
-
end
monitoring of every message sent to or received from
user’s mobile devices and the health
check of
the
server connection
(BES, GMM, and ActiveSync).


Note:

For version older than 7 the ActiveSync was
not included.



BoxTone
collects metrics on message flow, including
success, failure, and performance of the messaging
systems delivering messages.

10




MCW Confidential

BoxTone



The
metrics from each message are grouped by
common infrastructure,


Good
Mobile Messaging Server, BlackBerry Enterprise
Server, Carrier, and any Custom Summary Groups you’ve
created.


Mini summaries are calculated every three minutes
and data is compared to administrator
-
defined
thresholds to determine user, BES, mail server, and
carrier state.


In the event a threshold is exceeded an object’s state
will change and a notification sent if configured.

11




MCW Confidential

BoxTone Architecture



Overview
of the
Boxtone

architecture


It is composed of 4 pieces : the core server, the app
server, the db server and the apache server


The 1
st

3 sits in the internal network and the apache
server sits in the DMZ as the gateway.


The other thing is that
Boxtone

is in constant
communication with the BES, GMM, ActiveSync and
3LM; in
-
order to get information regarding the
managed devices.


The discovery guide goes into details about what the
pre
-
requisites are and how to setup the servers and
what ports need to be opened.

12




MCW Confidential

BoxTone Architecture



So with this said
Boxtone

has its own servers
and collects information in the
Boxtone

repository from other servers and displays
them collectively on the dashboards.


Not all companies are going show all the tabs
on the
dashboard.


It all depends on what they have purchased
and what they want to monitor and/or
manage.


Below is a slide that shows the data collection
process.

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MCW Confidential

BoxTone Data Collection


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MCW Confidential

BoxTone Data Collection



The Analyzer Server processes the data
collected by the Collector Server every 3
minutes and updates individual user
status based on the rules configured
within the Analyzers and thresholds.


Server Health is determined by a
combination of Service availability,
performance, and Service Errors for
BES, BES
-
Connected Mail Servers,
Cellular Carriers, GMM Servers,
Exchange Mailbox Servers and Client
Access Servers

15




MCW Confidential

BoxTone Data Collection


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MCW Confidential

BoxTone System

Health



BoxTone consoles are automatically updated
with new data as it is created / analyzed and
notifications are generated depending on how
alerts are configured.


They can be setup via:


Email Alerts


Operations Dashboard


Handheld Console

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MCW Confidential

BoxTone System

Health


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MCW Confidential

Infrastructure and Messaging

19




MCW Confidential

Infrastructure and Messaging

20




MCW Confidential

Infrastructure and Messaging

21




MCW Confidential

Baselining

22




MCW Confidential

Baselining

23




MCW Confidential

BoxTone Services

24




MCW Confidential

BoxTone Services

25




MCW Confidential

BoxTone Services

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MCW Confidential

BoxTone Services

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MCW Confidential

Admin Console

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MCW Confidential

Admin Console

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MCW Confidential

Admin Console

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MCW Confidential

Admin Console

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MCW Confidential

Register a Device


Demo how to access the test server


Located in
Keepass


Access to the lab


Located in
Keepass


Register a device on the MCW test server

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MCW Confidential

Troubleshooting Guide


Access the Troubleshooting guide from
Keepass


Review 2 scenarios together


Independently review the other scenarios

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MCW Confidential

BoxTone

Processes


Review the process for after hours support


Review the JOP (independently)

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MCW Confidential

MCW
Process


Please enter your time spent training on
this training and any future trainings in the
Deltek as Overhead Commercial Training: