Kaspersky Internet Security - Kaspersky Lab - Sakri

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3 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

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The Kaspersky Family of
Consumer Security
Products

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Introducing


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Kaspersky PURE Total Security


Customers
with multiple PCs and a home
network



These customers are likely to have children who
they need to protect with Parental Controls


Customers who are looking for a “total”
security solution in one package


from A/V to
backup, encryption, password manager,

clean
-
up tools, and more

Ultimate PC Protection for Your Home

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Ultimate PC Protection for Your Home

Kaspersky PURE Total Security



Premium A/V and Internet Security, including
firewall
,
anti
-
spam
,
anti
-
phishing

&
Safe Run


Central management, so you can easily view and
maintain the security of all the PCs in your home from
one PC


Award
-
winning
parental controls

to keep children safe
and responsible online


Password Manager
to secure your passwords as you
shop and bank online


Scheduled, automatic
backup

protects your most
valued digital assets


Encrypted

data vaults for sensitive files


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Introducing


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Essential
antivirus..
protection,
performance, peace of mind



Kaspersky Anti
-
Virus 2013



Customers who are tech
-
savvy computer users

looking for the best A/V as they put together their
own security solution



Customers looking for the bare
-
minimum security
solution because they are price sensitive or only use
their PC for non
-
web
-
based application (i.e.,
Quicken, Excel, Word, a game bought off
-
shelf)

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Kaspersky Anti
-
Virus 2013



Real time protection
against viruses and spyware


Removal
of incompatible products
during
installation


System Watcher, Virtual Keyboard and Anti
-
Phishing


Optimized
antivirus
databases
Protection Small,

frequent signature updates and
cloud
-
based updates


Automatic
Exploit
Prevention


Compatible
with Windows 8
… and delivers additional

security


Intelligent
scanning
for maximum PC performance

Essential antivirus.. protection,
performance, peace of mind

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Introducing


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Internet security


keeping you safe
from all threats

Kaspersky Internet Security 2013


Mainstream customers


They have 1
-
2 PCs in their homes, and do not have
a home network


They’re frequently online


shopping, banking,
social networking, etc.


They have children who they need to protect with
Parental Controls

Customers who need complete protection
from all Internet threats
-
viruses, hackers,
identity theft, spam, etc.

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Internet security


keeping you safe
from all threats

Kaspersky Internet Security 2013



Everything
Kaspersky Anti
-
Virus has
PLUS…


Kaspersky URL & File Advisor


Two
-
way
firewall
to block hacker
attacks


Anti
-
spam
protection
to filter dangerous and
unwanted
emails


Safe
Money technology
has always provided
protection for online
transactions and
stronger
security for online
shopping

without harming your PC


Parental
controls
to keep children safe and responsible
online


Compatible
with Windows 8
… and delivers additional
security



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Introducing 2013!

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Safe Money: Main features

The Safe Money component
automatically detects websites of banks
and payment systems. It’s not required
to configure any settings.

Configure automatic enabling and
disabling Safe Money on specific
websites.

When you visit a bank or payment
website, your web browser is
highlighted in green. This shows
that the Safe Money mode is
enabled.

Benefits of using Safe Money



Works
automatically
whenever you need it



Special
secure interface visible
to the user (green frame)



Integrated
with
all common browsers


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When you open a
website in the Safe
Money mode, the
application open the
page via the HTTPS
protocol (secure data
transfer).

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http://myftp.sakri.in/Kaspersky_Tech_Document.pdf


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Review


or

Close

Understand the
problem precisely

Reproduce the
problem
in testing
computer.

Provide solutions

to customers

Get feedback

Find
solutions

Technical

Requests

Through FAQ/ documents

Deal with technical issues

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Better try the solution first before providing to customer



Predict customer’s knowledge



Write solution in the way customer can understand
clearly, preferable with step
-
by
-
step, and screenshots



Be sure the customer will follow as you indicated



… …








Deal with technical issues

Provide solution to customer

Deal with technical issues

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http://www.kaspersky.co.in/downloads/documentation/home_user_docs

Find Solutions

http
://support.kaspersky.com

Find Solutions

Deal with technical issues

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http://forum.kaspersky.com

Find Solutions

Deal with technical issues

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Virus fighting utilities


http
://support.kaspersky.com/viruses/utility

Viruses and solutions


http
://support.kaspersky.com/viruses/solutions

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Kaspersky
Technical Support


Free Product Support


Email


Telephonic


SMS


Remote control


Multiple Languages





Free technical support via telephone and
email

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techsupport@sakri.in

Consumer Support

Support Channels

Toll
-
free :
1
-
800
-
209
-
2012

Landline:
+
91
-
20
-
6511
-
1011(3 lines)




+
91
-
20
-
2701
-
2834 (5 lines)


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SMS “
KAVHELP <
space
> Email
ID” to 56263

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Escalation

Tips





Informative subject or summary



No repetitive entries through different channels



One email/incident for one single issue



Show us all the troubleshooting and results you have
done



Detailed description



Follow up on each case and close it in time.



… …








Escalation

Escalation Channels
---
My Kaspersky Account

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Kaspersky Lab India

Any questions or requests? Please write
to us
:


techsupport@sakri.in


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