Candida Miles - Miles & Miles Consulting

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30 Ιουλ 2012 (πριν από 5 χρόνια και 2 μήνες)

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Candida Miles






20
th

April

201
2


Mobile: +447980224781



Email:
candida
@
milesconsulting
.
net



Nationality: British



Profile:

An experienced Programme Test Manager with
14

years experience of Testing, much of that in a Test
Management role; who has work
ed across a wide range of industry sectors.


A certified ISEB Test Practitioner and Prince 2 Practitioner who also has a background in Project
Management, Quality Assurance

/ Reviews
, Systems Analysis, Implementation & Training

and

Test tool
administratio
n
.


Practical experience has been gained on a wide range of platforms and technologies
-

Web/E
-
commerce,
POS systems,
Payment applications,
ERP, CRM, Cloud based SAAS,
Client/Server, Multi
-
tier, B2B Exchanges, UNIX, Mainframe, Windows, Databases (includi
ng Data Warehousing, RDBMS,
WMS, MIS/Business Objects,
SSRS
), Middleware techno
lo
gies

(ESB, MQ)
, Object Oriented, Internet
based & Safety critical systems.


R
ecent activities have demanded a high level of
self
-
motivation and drive
&

a positive can do atti
tude.
I
h
ave been very involved in influencing organisation and commercial discussions around costs / quality /
SLAs /
outsourcing or in
-
house
resource models /
supplier management / development methodology
/
Agile
planning around tight
timelines.
I am a

Test Manager with p
ractical experience
having once been a
Developer & have grown from
once
being a
n Integration

analyst. I have mentored people and work well
with various team compositions onshore /
offshore

/ in
-
house or Supplier managed

teams
.


Target
Position
Sought : Programme

Test Manager

/ Test Strategist

/ Test Architect


Employment Summary:


Company

Positions Held

Dates

Mothercare

Programme Test Manager


Mothercare.com
multi channel
r
eplatforming

from Amazon to Demandware

June/11


April/12

Whi
tbread

Consultant
Head of Testing
/ Test Strategist


previously

Programme Test Manager (Integration Services)

Dec/10
-

ongoing

John Lewis

Programme Test Manager
-

MCS
ePOS (PCMS VBS)

Jan/10




Jan/11

White Stuff

Test Strategist ePOS

Jun/10




Aug/10
(par
t time)

Sainsbury’s

Programme Test Manager


Pricing, Promotions & POS (PPP)

Jul/09




Dec
/09

ASOS

Consultant Performance Test Manager

Mar/09




May
/09

Wincor Nixdorf

Programme Test Manager

Aug/08




July
/09

Maternity break


Feb/08




July/08

Tesco



Pr
ogramme Test Manager


New Buying System

(Oracle
Retail)



Test Manager


TescoLink



Programme Test Manager


HR PeopleSoft



Aug/05


Jan/08



Mar/05


Aug/05



Apr/04


Mar/05

Camelot Group
Plc



Test Manager


National Lottery / Sky Digital technology



Integration

Test Manager


National Lottery / Web & Mobile

Technologies



Feb/03


Apr/04



Feb/02


Feb/03

General Motors
(GMAC)

Test Manager


Integration & OAT phases of the Mortgage
Processing System project

May/01




Feb/02

Eqos Systems

Implementation Project Mana
ger

Jun/00




Apr/01


Skills Summary:


Testing / Project
Management
Qualifications



PRINCE2 Practitioner & Foundation Certificate, SPOCE



ISEB Practitioner’s Certificate in Quality Assurance, BCS



ISEB Foundation Certificate in Quality Assurance, BCS



Softwa
re Project Planning & Management, Learning Tree



Rational Suite training, Test Director, WinRunner & LoadRunner,
TesNet

Product Training



Retail Logic Product Suite Training Programme



Royal Bank of Scotland Chargeback Training Programme



Experian E
-
Seri
es Training Programme

Technical
Qualifications



HND Software Engineering, University of Westminster



BTech diploma Structured Systems Analysis & Design (CASE Tools)



BTech diploma Internet Design (HTML)



BTech diploma Visual Basic Programming



MCDBA (Micros
oft Certified Database Administrator) Certified


W2K
Server, W2K Professional, W2K Network Infrastructure, SQL 2000
Administration, SQL 2000 Programming & Implementation, Active
Directory, Network Security



Networking Concepts using Novell 3.11 & 4.11, U
xbridge College

Test Management



Defined test strategies/test models/test methods, conforming to
standards and risk based test approaches



Estimated testing, created estimating models and produced test plans



Selected, implemented and
administered

many test
ing tools, including
HP Quality Center(QC), Rational (Requisite Pro, Clearcase,
ClearQuest, Test Manager), Test Director, WinRunner, T
-
Plan
, JIRA,
Bugzilla

& other bespoke tools



Managed testing functions through the full project lifecycle, set up
control,
defect management,
quality gates and reporting mechanisms



Experienced in carrying out System/Functional Testing, Non
-
Functional Testing, Regression Testing, Systems Integration/End to
End Testing, User Acceptance Testing, Operational Acceptance
Testing, I
nstallation Testing, Compatibility Testing, Pilots/Rollouts



Set up and managed Defect, Risk, Change, Release and
Configuration Management processes, using PVCS, VSS, QC & other
proprietary tools



Setup Quality Assurance & Quality Control functions incorpora
ting
Fagan Inspections, Reviews & Walkthroughs



Ensured compliance
through conducting

internal and external
test
process
audit
reviews



Assessed & implemented Test offshoring activities



Worked extensively with Suppliers to
build acceptance criteria into
cont
racts,
plan Supplier / Client acceptance

Subject
Experience



Application Testing


POS software such as PCMS VBS, Torex
Retail
J, Retalix Storeline, K3;

Social networking applications such as
Demand media (Pluck);
Packages such as
Demandware, Oracle retail

(Retek)
, Abinitio, IBM Portal Server,
SSRS,
Business Objects,
PeopleSoft, Unipay Payroll, Vectus Workflow Management,
AugANISER Document Management, SAP MM/R3 module, BAAN
;
Messaging interfaces such as ESB, MQ;

Payment systems such as
Retail Logic, Dataca
sh.



Business / Technology areas


POS,
Digital TV, eBusiness, Mortgage
Risk, E
-
Procurement, Supply Chain Management, Customer
Relationship Management (CRM), Warehouse Management Systems



Experience of complex test script production using Select CASE Tools
(
SSADM), MS Visio, Object Oriented Analysis / Design, UML



Working experience of PRINCE 2, CMM, CMMi, TPI, TMM, IEEE 829,
BS7925
-
2, Software lifecycles, Standards & Methodologies

Employment History:


Mothercare, Watford

Programme Test Manager


Mothercare.c
om Replatforming




June 11 to
ongoing


The Replatforming programme is a very complex Integration programme

impacting multiple
channels


Web, in store ordering, Mobile, Contact Centre
. It involves the testing of 57 interfaces
via t
he ESB and interaction with multiple Suppliers (Javelin / Demandware, Stibo / Step

(Product
enrichment)
, Demand media / Pluck

(Social networking)
,
Datacash (Payment),
Google Analytics,
Coremetrics,
Tagmn,
TCS / ESB

(Messaging)
, CRM / MIS / SSRS

(Reporting)
, Responsys

(email
marketing)
, in house legacy Mainframe applications, 4DM / Catalogues

(catalogue management)
,
Address Doctor, Scene7 / Image management, iSite / Video management, Metapack / Yodel /
Parcel tracking, Prolog / Fusion & Genesis
).


I am accou
ntable for all Testing aspects on the Programme



Supplier Testing, SIT, UAT, OAT &
Security Testing
.

Whitbread, Dunstable

Test Strategist & Programme Test Manager




June 11 to
ongoing


I was involved wit
h the successful delivery of the Testing on 2 Programmes


Drinks Logistics &
Microsoft Dynamics CRM implementation

linking in with ExactTarget for email marketing
.


I have produced an overarching Test Strategy which
had to be

agreed with the Leadership te
am. I
now
engage with Programme Managers to kick
-
off the Test planning effort
and resourcing
on
multiple Programmes including POS, PCI, Payment systems
, Desktop DR, test tool installations,
performance / operational acceptance test requirements
.


I
have

conducted Test
process reviews of the website,
hotel reservation / Contact Centre

(BART),
POS (Micros), Revenue management decision making

application

(Amadeus), IVR, Business
account card (ATOS).

John Lewis (JL), Victoria

Programme Test Manager


MCS e
POS





January 10 to January 11


This role has involved producing the Test Strategy and positioning JL to work in a commercially
viable way with its POS supplier (PCMS) & S1 (previously Postilion). The Integration of POS into
JL is complex,
impacting 10+ up/downstream applications and this has also required the
establishment of good relationships with multiple suppliers, Banks / Acquirers, Operations and IT
teams.


The Test Strategy reflects a progressive approach to the Agile development met
hodology adopted
by PCMS & Incremental development process adopted by JL. I am accountable for all Testing
aspects on the Programme and have been involved in positively influencing how Testing is done at
John Lewis on other Programmes. I have worked clos
ely with the Systems Manager in
establishing a Change Control process & Supplier deliverable acceptance criteria / payment
milestones.


I produced the Resource Profile required to support Testing, recruited the 6 Test Analysts in place
on the Programme a
nd assisted with resource requirements to support other streams of work /
other Programmes, To assist JL, I have recruited a permanent POS Test Manager and am
planning the transition to facilitate continuity and cost benefits.


White Stuff

Test Strategi
st


POS






June 10 to August 10 (on a consultative basis)


This role has involved producing the Test Strategy and advising White Stuff on approaches to
challenges / ways of working with its POS Supplier K3. I was involved in detailing th
e Test
Principles & to advise on Commercial aspects to facilitate a Fixed price agreement.


J Sainsbury’s, Holborn

Programme Test Manager


Pricing, Promotions & POS (PPP)




July 09 to Dec 09


This was a complex integration programme involving deliver
ies from multiple Suppliers (TCS,
Infosys, Cognizant, Avery Berkel, Episys,
and Oracle
). PPP was aimed at replacing legacy point to
point applications, making improvements to RMS9 and RMS10 applications & introduced a
WebMethods SOA application within J S
ainsbury’s.


I was accountable for all Testing aspects on the Programme including the selection
of the Testing
Supplier and agreeing a fixed price contract
.


Wincor Nixdorf, Wokingham

Test Manager on Self Checkout projects (B&Q, Waitrose, Morrisons)


Aug
ust 08 to July 09


I
was a Programme Test Manager

on a Retail Self Checkout programme using TPiSCAN, TP.Net,
Retail J POS Adapter, PCMS VBS POS, ACK EFT software for delivery into Retail organisations
including B&Q, Waitrose and Morrisons.

I also perfo
rmed the roles of Defect Manager, Development Manager (managing internal and 3
rd

party suppliers), Implementation Manager & temporary Project Manager.


Besides undertaking the responsibilities of the roles detailed above, I was accountable for
recruitmen
t of new test and support resources into the organisation to work on multiple projects
and for reviewing / optimising previously implemented test processes.


ASOS, Hemel Hempstead / Tottenham Court Road


Consultant
Performance Test Manager








M
arch 09 to May 09


I stepped into this position when the existing Test Manager was terminated from the project. I
provided consultancy on a part time basis to enable the project to meet its Performance Goals. I
was involved in producing the Performance
Test Plan on a Replacement WMS Programme using
Red Prairie WMS, Metapack software linked into ASOS Back Office systems.


I helped structure the Performance Testing setup, produced test scenarios, validated load
generation, managed execution, managed bottl
eneck analysis, managed tuning and optimisation
and produced the final Performance Test Report to inform ‘Go Live’.


Tesco, Welwyn Garden City


Test Manager on multiple projects / programmes





April 04 to January 08


New Buying System

In March
05 I moved onto this programme, was seconded onto Tescolink and returned in August
05. This was a complex integration programme which aimed to replace 160+ legacy systems at
Tesco. The environment consisted of IBM WebSphere Product Centre, Retek Demand
Fo
recasting (RDF), Retek (RMS, RPM, RIB, RETL), Oracle, IIS, Web Services, Biztalk,
Mainframe, Business Objects, MIS, Crystal Reports, Abinitio and Teradata. I was accountable for
all testing on the programme including offshoring a majority of the Test effo
rt to Tesco Hindustan
Service Centre, Infosys, IBM India & Oracle India.


TescoLink

I was seconded onto this Programme and managed a risk
-
based testing approach on it. The
environment consisted of IBM WebSphere Portal Server, IIS, Business Objects and Ter
adata. I
was accountable for all testing on the programme (details similar to below) through to Pilot
activities.


HR People System (PeopleSoft)

I managed a risk
-
based testing approach on this programme. The environment consisted of
Mainframe (Unipay, Pe
rsonnel), Oracle, Data Warehousing, Biztalk, and PeopleSoft systems.

I was accountable for all testing on the programme including functional and non
-
functional system
testing, integration, UAT, OAT, Implementation and Parallel Run activities.


I was respo
nsible for
all aspects of Testing on the Programmes.

Camelot Group plc, Watford


Test Manager (TesCom Consultant)








Feb 02 to April 04


I was initially the Integration Test Manager for 3 phases of Camelot’s National Lottery eCommerce
Interactive P
rogramme, managing a team of 20 + test resources. Following this I was the overall
Test Manager for Phase 4 of the Programme, implementing the National Lottery’s offering on Sky
Interactive TV with a Test budget of 2.5 million. The environment consisted o
f Unix (AIX),
Websphere Application Server, Multiple OS & Browser combinations, iDTV.


My role included all phases of Testing from startup to launch & involved the following activities :



Produced the Test Strategy, Master Test Plan, Project Plans, Estimat
ing & Resource models



Managed the recruitment & secondment of internal & contract test resource into the team



Management of Risk Register, Test Analysis schedule, Test Execution schedule, Test /
Release prioritisation, Regression Schedule, Automation/Load
Schedules, Quality
gates/Metrics, Gap / Coverage analysis, Setup & Maintenance of a Setbox Lab, Setup of a
Multiple OS/Browser lab to ensure compatibility & configuration testing, use of CMM & Agile
XP Methodologies



Management of Resources from within a R
esource Pool and Test Environment Management



Liaising with the Internal, External Audit & Sky Audit bodies for the test phase of the project



Managed SLA’s with 3rd party software suppliers


Sky, Deloitte & Touche, SSSL, IBM, Thus,
GTech, RetailLogic, RBS,

QAS, Experian

General Motors Acceptance Corporation (GMAC), Berkshire

Account Manager / Integration & OAT Test Manager (TesCom Consultant)



May 01 to Feb 02


I managed the integration & OAT of the Mortgage Processing System which was based on
Workflow
s and Document Management involving 15 or more interfaces. The architecture
consisted of Assetwise (customised risk based application), interfaces to Experian, BACS and
QAS, Vectus, AugANISER, Crystal Reports, Legacy mainframe interfaces.


My role include
d phases of Testing from Systems Integration to Go Live & involved the following
activities :



I
nvolved in the production of the Test Principles, Test Strategy, Master Test Plan, Environment
Specification, Producing the resource estimation model, Recruitin
g resource & setting up the
team



Involved in Programme structuring of Configuration & Release Management, Test Prioritisation
& Scheduling, Defect management & tracking, Risk Management & Change Control.



Management of a team of 30 test & business resources

on a day to day basis



Managed SLA’s with 3rd party software suppliers QAS, Experian, BACS, London Bridge
(Vectus Workflow Management), August UK (AugANISER Document Management), GMAC
USA



Co
-
ordinated the approach & day to day running of Systems Integratio
n Testing through to End
to End Integration Testing, UAT, OAT and soft launch

Eqos Systems, Leatherhead


Project Manager









June 00


April 01


I managed the rollout of projects implemented at Sainsburys, Boots, Glaxo, Tesco & Safeway &
their assoc
iated test activities. My principle focus was co
-
ordinating testing onsite at supplier
office to ensure supplier acceptance of the B2B Collaborative eCommerce software package for
Sainsbury’s, Boots, Glaxo, Tesco and Safeway.

My role involved:



Planning R
egression for individual clients



Planning Project Test Acceptance & Implementation



Evaluation & implementation of automated test tools including Mercury WinRunner &
LoadRunner to ensure ‘on time’ regression



Defined and Implemented a Rapid Response Unit whi
ch provided the organisation with an extra
work unit to monitor and maintain change control needs after the projects went live.