HFT 2008 Workshop: Guidelines for Generic UI Elements for 3G Mobile Devices, Services and Applications

grassquantityΤεχνίτη Νοημοσύνη και Ρομποτική

15 Νοε 2013 (πριν από 3 χρόνια και 6 μήνες)

64 εμφανίσεις

World Class Standards












HFT 2008 Workshop:

G
uidelines for Generic UI Elements

for 3G Mobile Devices, Services and
Applications


Bruno von Niman,

Matthias Schneider &

David Williams

ETSI STF322 Leader and Experts


bruno.vonniman@etsi.org

World Class Standards

2

Agenda



ETSI


TC Human Factors


Specialist Task Force 322


Introduction


Tasks


Time plan


Presentation of EG 202 132


Review of DEG 202 972


Presentations and input from participants


Next steps


World Class Standards

3




What is ETSI?



ETSI, the European Telecommunication Standards Institute


A European standards organization, active in all ICT areas


Independent, non
-
profit, created in 1988


Officially recognized and co
-
funded by the EU & EFTA


Setting globally
-
applicable standards for:


Telecommunications, in general


Radio communications, especially mobile


Broadcasting, and


Related topics



Offering direct participation of all members


More than 15,000 publications
→ all
available for free!



World Class Standards

4



ETSI

The home of the GSM™ standards…

… and ISDN, DECT, DAB, DVB …

World Class Standards

5




ETSI


and a founding Partner in


World Class Standards

6

Fora /

Consortia

It’s a Standards World

ITU
-
T

ITU
-
R

GTSC

GRSC


DECT Forum


DVB Project Group


EBU


GSM Association


IEEE


IMTC


IPv6 Forum


TETRA Forum


UMTS Forum


& 50+ others

International

bodies

Interregional

Co
-
operation

Europe

World Class Standards

7

Global Standards Collaboration

Interregional collaboration on
selected standardization
subjects between

(Canada)

(USA)

(USA)

(International)

(Japan)

(Korea)

Communications Alliance

(Australia)

(Japan)

(China)

World Class Standards

8

Next Generation Mobile Networks

could deliver this:

Today

Tomorrow

FREEDOM TO CHOOSE

ANY SERVICE


ANYWHERE

World Class Standards

9

3GPP

Please visit
http://www.3GPP.org

or contact
3GPPContact@etsi.org

TISPAN

Please visit
http://www.TISPAN.org

or contact
TISPANsupport@etsi.org

ETSI

Please visit
http://www.ETSI.org

or contact
helpdesk@etsi.org

World Class Standards

10



We need standards to ensure:


Compatibility of equipment and services from different suppliers


Full interoperability


Transfer of learning


Accessibility to equipment and services


Better safety and security


Load sharing, cost saving, co
-
operation of competitors

World Class Standards

11

The
e
Europe and i2010 Initiatives



Launched by the European Commission in 2000: “
eEurope 2002


An Information Society For All”



Intended to accelerate positive change in the EU


Aims to:


secure equal access to digital systems and services for all citizens


promote computer literacy and


create a partnership environment based on trust and enterprise


Ultimate objective: bring everyone in Europe on
-
line


Building on this success, in June 2002 the initiative was extended
into
eEurope Action Plan 2005


i2010 was
launched in 2005, complemented in 2007


World Class Standards

12


ETSI TC HF

(Technical Committee Human Factors)



Responsible for human factors issues in all areas of
telecommunications


Responsibility to ensure ETSI takes account of the
needs of
all

users


Produces standards, guidelines and reports that set
the criteria necessary to ensure the widest possible
accessibility of converging I&C technologies



Chairman:

Stephen Furner

(BT, UK)


Vice Chairmen:

Bruno von Niman

(ITS, Sweden)


Lutz Groh


(Siemens, Germany)



World Class Standards

13

Some recent ETSI HF Deliverables (1/2)



Requirements for assistive technology devices in ICT


Generic spoken command vocabulary for ICT devices&
services (5/28 languages)


Guidelines on the multimodality of icons, symbols and
pictograms


Guidelines for ICT products and services:

Design for All


Access to ICT by children; Issues and guidelines


Alphanumeric characters: sorting orders and assignment to
the 12
-
key telephone keypad (official European and minority
and other languages)


Human Factors of work in call centers


Multimodal interaction, communication and navigation


Maximizing the usability of UCI based systems


World Class Standards

14

Some recent ETSI HF Deliverables (2/2)


Guidelines for generic UI elements of mobile terminals and services (GSM/GPRS
and now 3G/UMTS)


Telecare in and outside of intelligent homes


Telecare User Experience design guidelines


User addressing and profile management


Guidelines for the design and use of ICT by children


Total communication (Duplex universal speech and text communication)


Enabling and improving the use of mobile e
-
Services


User education and Setup procedures


Multicultural aspects of ICT


EC Mandate M 376 (Accessibility requirements for public procurement)


User profile management standardization


…more work under development…

AVAILABLE FREE OF CHARGE AT WWW.ETSI.ORG



World Class Standards

15

ETSI STF 322


Co
-
funded by ETSI Members and EC/EFTA


Leader:


Bruno von Niman (ITS (SE), vonniman consulting)


Experts:


Pekka Ketola (Nokia)


David Williams (Motorola/Majire/Asentio Design)


Matthias Schneider (Siemens/BenQ Mobile/Nokia Group)


Follow up EG 202 132 (STF231), focusing on the 3G
-
specific aspects


Time plan:


Set up in 2006, work started in 2007


Final draft deliverable ready (TB approval) in September 2008


ETSI publication foreseen in December 2008

World Class Standards

16

Introduction and background (1/2)



The capabilities offered by mobile solutions evolve,


from only being able to make a call and use voice
-
mail to


downloadable personalization achieved through


ring signals,


software programs such as games and


the introduction of multimedia information services


such as navigation, mapping and directions,


traffic information,


text messaging and e
-
mail access,


quasi
-
cordless functionality,


music, TV and video call services.

World Class Standards

17

Introduction and background (2/2)


Connectivity and interoperability between


telephony networks,


personal computing,


the Internet, and


ever
-
smarter mobile terminals and services


Offer enormous potential for improving life.



Concern about whether next
-
generation products, services and their content will
provide a good user experience and be fully accessible to all people, including:


generic users,


less literate users,


children,


aging and disabled users.


Ensuring access to mobile communication for all is a common goal


vendors, operators, service providers,


users associations,


Policy makers (
e
-
inclusive information society)


World Class Standards

18

The “Usability Gap”




“Featurism”
-

product complexity increasing



Range of mobile technology users broadening


from
children to elderly and disabled

World Class Standards

19

Decreasing the “Usability Gap”


Possible ways to decrease complexity include:


understanding of user needs;


excellent user interfaces;


simplicity of configuration;


personalization capabilities and


ease of operation.



Also the “usability gap” can be helped by:


technological advances (e.g. better speech recognition);


a maturing ICT industry.



World Class Standards

20

Generic UI elements!

World Class Standards

21


ETSI Guide: Generic UI elements for mobile
devices and services (STF231)

Leader:

Bruno von Niman

(Ericsson/ vonniman consulting)

ITS Sweden



STF Experts:

Riitta Jokela

Martin Böcker

Nokia


Siemens


Kristoffer
Å
berg




Mike Pluke


Sony Ericsson


Telenor (supp.)


Matthias Schneider
-

Hufschmidt

Siemens



World Class Standards

22

Industry Reference Group

(STF231)

AOL Time Warner

Alcatel

BT

Ericsson

Fundacione ONE

GSM Association

IBM

Infineon

Motorola

Orange

Philips

Qualcomm

Samsung

TeliaSonera

TMobile

O2

Vodafone

Wireless World Research Forum

etc.

World Class Standards

23

Scope (1/2)


Simplify end
-
user access to ICT services for end users and consumers
from mobile 3G/UMTS telecommunication terminals


without restricting the ability of market players to further improve and develop
their terminals, services and applications.



Expand

scope

of

EG

202

132
,

“Human

Factors
:

Guidelines

for

Generic

Mobile

User

Interface

Elements

for

Mobile

Terminals

and

Services”

(August

2004
)


to

3
G

specific

issues




Address specific and important 3G key issues from the end user's
perspective


providing guidance on proposed generic user interface elements for basic and
advanced mobile terminals, services and applications, including their
accessibility.




World Class Standards

24

Scope (2/2)


Consider user requirements and integrate available results of
standardisation work


providing implementation oriented guidance.



Do not restrict ability of market players


to further improve and develop their devices and services.



Do not limit options to trademark UI elements or profile the user
experience


of brand
-
specific user interface implementations as a competitive edge.



Provide guidance on simplifying end
-
user access to basic and selected
advanced functions of mobile communication services from mobile
communication devices.



Adopt a Design
-
for
-
All approach, wherever possible


taking special needs of children and elderly users with physical and sensory
disabilities into account.


World Class Standards

25


Rationale for generic UI elements


Manufacturers differentiate their products through industrial and
screen design, feature sets and UIs


Generic UI elements are accepted


in safety
-
relevant products (e.g. cars),


for products to be used by many people (products in public or work
environments), and


In UIs following de
-
facto standards (GUIs in PC software or musical
instruments).

World Class Standards

26

Rationale for generic UI elements


Generic UI elements result from


De
-
facto standards (e.g. GUIs), and from


official standardisation (e.g. keypad arrangement on
public phones).


Generic UI elements potentially benefit all,


end users,


manufacturers, and


service providers.


Can facilitate the uptake of new and emerging
technologies and user interfaces, e.g.:


ETSI ES 202 130 Character repertoires, ordering rules
and keypad assignment (under expansion)


ETSI ES 202 076 Generic spoken command vocabulary
(under expansion)

World Class Standards

27

Rationale for generic UI elements


Basic considerations of what makes a UI area a candidate for
generic UI elements:


No barrier to innovation


No obstacle to good product
-
specific user interfaces


Only the semantic of a generic user
-
interface element should be
specified, not the actual design and implementation


End
-
user aspects, such as learnability, familiarity, trust, configuration
and access


Commercial aspects (quicker uptake of new technologies, larger user
base)


Legal requirements and possible regulation

World Class Standards

28

EG 202 132:

GSM and GPRS
-
specific Guidelines



Terminology, symbols, acoustic signals and user guides




Configuration for service access, interworking, portability and
error handling



Terminal and network related generic UI elements



Service and application specific UI elements


World Class Standards

29



Terminal and network related generic UI
elements



9.1


International access code


9.2


Safety and security indicators


9.3


Text entry, retrieval and control


9.4


Accessibility and assistive terminal interfaces


9.5


Common keys


9.6


Language selection mechanisms

9.7


Voice and speech user interfaces


9.8


Users’ data privacy, security and access control


9.9


Telephone number format and handling


9.10

Universal addressing in converging networks


9.11

Synchronization and back
-
up


World Class Standards

30



Service and application specific UI elements



10.1

Emergency call services


10.2

Voice call services


10.3

Video call services


10.4

Mobile browsing and Internet services


10.5

Positioning
-
related services


10.6

Service and content presence, availability and connectivity


10.7

Payments, cost of services and content


10.8

Messaging services



10.9

Instant mobile messaging services




World Class Standards

31

Review of 3G/UMTS specifics currently addressed

by DEG 202 972 (1/2)


Introduction of the present draft


Scope, methodology, topics


Approach


Collaboration with industry


Work plan and time schedule


Requirement collection


Dissemination plan


Reference group


Consensus building process and workshops



Infrastructure and device
-
related guidelines


Access, connectivity and QoS


Internet connectivity, access and use


Always
-
on, always on
-
line


Dedicated, device
-
native UIs


Accessibility applications


Other areas (under investigation)


World Class Standards

32

Review of 3G/UMTS specifics currently addressed

by DEG 202 972 (2/2)


Guidelines for services, media and applications


Data
-
intensive services and applications;


Distributed, non
-
device
-
native (local and remote) UIs;


Customization and operator
-
bundled packages;


Services of public interest (societal services/ services to the public);


Business/enterprise use.



Other non 3G
-
specific but related guidelines


Application installation;


Computer access, bandwidth and cost issues;


World Class Standards

33

Review of draft and discussion (1/3)


Chapter by chapter


4

APPROACH AND INTRODU
CTION TO 3G
-
SPECIFIC
ASPECTS
................................
..............................
12

4.1

G
ENERAL AND GUIDELINE
STRUCTURE
................................
................................
................................
..............
12

4.2

U
SER ASPECTS AND REQU
IREMENTS
................................
................................
................................
...................
14

4.3

D
EVICE ASPECTS
................................
................................
................................
................................
................
15

4.4

M
EDIA ASPECTS
................................
................................
................................
................................
.................
15

4.5

A
PPLICATION ASPECTS
................................
................................
................................
................................
.......
15

4.6

I
NTERNET SERVICE ASPE
CTS
................................
................................
................................
..............................
16

4.6

S
YSTEM PERFORMANCE AS
PECTS
................................
................................
................................
.......................
17

4.7

C
ONFIGURATION ASPECTS
................................
................................
................................
................................
..
18

4.8

O
PERATOR ASPECTS AND
REQUIREMENTS
................................
................................
................................
..........
18

5

INFRASTRUCTURE AND D
EVICE
-
RELATED GUIDEL
INES
................................
................................
.....
18

5.1

M
ANAGING QUALITY OF S
ERVICE AND COST OF C
ONNECTIVITY
................................
................................
.........
18

5.2

I
NTERNET CONNECTIVITY
,
ACCESS AND USE
................................
................................
................................
......
20

5.3

A
LWAYS
-
ON
,
ALWAYS ON
-
LINE
................................
................................
................................
.........................
22

5.4

S
TAND
-
ALONE DEVICE
UI
S
................................
................................
................................
................................
23

World Class Standards

34

Review of draft and discussion (2/3)


6

GUIDELINES FOR SERVI
CES, MEDIA AND APPLI
CATIONS
................................
................................
...
24

6.1

D
ATA
-
INTENSIVE SERVICES A
ND APPLICATIONS
................................
................................
................................
24

6.2

D
ISTRIBUTED
,
NON
-
DEVICE
-
NATIVE
(
LOCAL AND REMOTE
)

UI
S
................................
................................
........
25

6.3

C
USTOMIZATION AND OPE
RATOR
-
BUNDLED PACKAGES
................................
................................
.....................
26

6.4

S
ERVICES OF PUBLIC IN
TEREST
(
SOCIETAL SERVICES
/
SERVICES TO THE PUB
LIC
)
................................
...............
26

6.5

B
USINESS
/
ENTERPRISE USE
................................
................................
................................
................................
26

6.6

M
OBILE
I
NTERNET DEVELOPMENT
GUIDELINES
................................
................................
................................
.
27

7

OTHER, NON 3G
-
SPECIF
IC
GUIDELINES
................................
................................
................................
......
27

7.1

A
PPLICATION INSTALLAT
ION AND SOFTWARE UPD
ATES
................................
................................
.....................
27

7.2

C
OMPUTER ACCESS
................................
................................
................................
................................
............
28

7.3

IMS
-
BASED APPLICATION GU
IDELINES
................................
................................
................................
...............
28

7.4

A
CCESSIBILITY APPLICA
TIONS ENABLED THROUG
H
3G
................................
................................
......................
29

World Class Standards

35

Review of draft and discussion (3/3)

8

TERMINOLOGY, SYMBOLS
, AUDITORY SIGNALS A
ND USER GUIDES (SPEC
IFIC FOR 3G)
.........
31

8.1

T
ERMINOLOGY
................................
................................
................................
................................
...................
31

8.2

S
YMBOLS
................................
................................
................................
................................
...........................
31

8.3

A
UDITORY SIGNALS
................................
................................
................................
................................
...........
32

8.4

U
SER ED
UCATION AND REFERENC
E DOCUMENTATION
................................
................................
.......................
32

World Class Standards

36

Invited input and presentations from the audience


Maximum 15 minutes


Q&A


How address?

World Class Standards

37

Thank you!



Your comments and input welcome:

bruno.vonniman@etsi.org

(or come see us at the ETSI stand)



Updated versions of public draft available at:

http://portal.etsi.org/stfs/STF_HomePages/STF322/STF322.asp