AWWA INTERMOUNTIAN SECTION LEADERSHIP FORUM
PROGRAM OF STUDY FOR
201
3
-
201
4
Overview
The Ten Attributes of an Effectively Managed Utility (EUM)
(Oct 17, 2013
)
2 to 3 hours session
Discuss forum outline
Introduction of Participants
Expectations of
Participants
–
class participation and presentations
This session will be held at Granger
-
Hunter Improvement District and begin at 11:00 AM. It
will also include lunch.
Session One
Utility Financial Management
(Financial Viability)
(Nov 12,
2013
)
The Budget Process
Capital Improvement Financing
Asset Management
Rate Making
Billing and Collections
This session
is tentatively scheduled to
be held at the Kearns Improvement Dis
trict office in Kearns.
The session will begin at 1:00 PM. As part of the session, Forum participants will also attend the
Kearns Improvement
District’s Board of Directors Budget Meeting in the evening. Dinner will be
provided.
Session
Two
Utility Ma
nagement & Leadership
(Employee and Leadership Development)
(Jan.
201
4
)
Overview
Management vs. Leadership
Human Resource Management
Generational issues
Team Building
Knowledge Management & Retention
This session
is tentatively scheduled to be
held at the Central Utah Water Conservancy District in
Orem
at 9:00 AM
.
Lunch will be provided.
Session Three
Legal & Regulatory Affairs
(Product Quality, Community S
ustainability and Stakeholder
Un
derstanding
and Support
)
(Feb 7
201
4
)
Contract Management
N
egotiations & Conflict Resolution
Current & Proposed State & Federal Regulations
This session will be held at the State Capitol and include attendance
at Legislative
Committee meeting
or General Legislative Session.
Lunch will be p
rovided.
Session Four
Customer Service/Information Systems
(Customer Satisfaction, Operational
Optimization, Resource Adequacy)
(Mar.
201
4
)
Creating a Customer Service Culture
E
-
Customer Service
-
Customer Service Via The
Internet
A Value Model for the Public Sector
Dealing With an Angry Public
Information Systems and Services
System and technology security
SCADA, instrumentation and control
Asset and maintenance management systems
Mobile and remote applications
This sessi
on will include the d
emonstration of an advanced SCADA System
and Treatment Plant tour
.
Lunch will be provided.
Session Five
Public Relations and Public Affairs
(Community Sustainability, Stakeholder Understanding
and Support)
(May
8,
201
4
)
Crisis, Conflict and Cooperation: Working with the Media
Public Involvement to get Stakeholder Support
Community Outreach
Youth Education
Crisis Management
This session will include the opportunity to p
articipate in a Water Week Event
. Lunch will be
provided.
Session Six
Operations and Maintenance/Engineering & Construction
(Product Quality, Operational
Optimization, Infrastructure Stability, Operational Resiliency)
(
Aug
.
20
1
4
)
Safety
S
ecurity
Facility O&M
Rehab vs. Replacement
Planning, Design and Construction
Design/Build
Quality Based Selection
This session will include a F
ield Trip to Water Project Construction Site
. Lunch will be provided.
The 10 Attributes:
Product Quality
Infrastructure Stabil
ity
Customer Satisfaction
Operational Optimization
Financial Viability
Operational Optimization
Resources Adequacy
Community Sustainability
Employee & Leadership Development
Stakeholder Understanding & Support
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