The 10 Attributes - Intermountain Section AWWA

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7 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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AWWA INTERMOUNTIAN SECTION LEADERSHIP FORUM
PROGRAM OF STUDY FOR

201
3
-
201
4


Overview

The Ten Attributes of an Effectively Managed Utility (EUM)

(Oct 17, 2013
)




2 to 3 hours session



Discuss forum outline



Introduction of Participants



Expectations of
Participants


class participation and presentations



This session will be held at Granger
-
Hunter Improvement District and begin at 11:00 AM. It
will also include lunch.





Session One


Utility Financial Management

(Financial Viability)

(Nov 12,

2013
)





The Budget Process



Capital Improvement Financing



Asset Management



Rate Making



Billing and Collections



This session
is tentatively scheduled to
be held at the Kearns Improvement Dis
trict office in Kearns.

The session will begin at 1:00 PM. As part of the session, Forum participants will also attend the
Kearns Improvement
District’s Board of Directors Budget Meeting in the evening. Dinner will be
provided.




Session
Two



Utility Ma
nagement & Leadership

(Employee and Leadership Development)

(Jan.

201
4
)









Overview



Management vs. Leadership



Human Resource Management



Generational issues



Team Building



Knowledge Management & Retention



This session
is tentatively scheduled to be
held at the Central Utah Water Conservancy District in
Orem

at 9:00 AM
.
Lunch will be provided.






Session Three


Legal & Regulatory Affairs

(Product Quality, Community S
ustainability and Stakeholder



Un
derstanding

and Support
)

(Feb 7

201
4
)





Contract Management



N
egotiations & Conflict Resolution



Current & Proposed State & Federal Regulations



This session will be held at the State Capitol and include attendance
at Legislative
Committee meeting
or General Legislative Session.

Lunch will be p
rovided.





Session Four



Customer Service/Information Systems

(Customer Satisfaction, Operational




Optimization, Resource Adequacy)

(Mar.
201
4
)







Creating a Customer Service Culture



E
-

Customer Service
-

Customer Service Via The
Internet



A Value Model for the Public Sector



Dealing With an Angry Public



Information Systems and Services



System and technology security



SCADA, instrumentation and control



Asset and maintenance management systems



Mobile and remote applications



This sessi
on will include the d
emonstration of an advanced SCADA System

and Treatment Plant tour
.
Lunch will be provided.



Session Five



Public Relations and Public Affairs

(Community Sustainability, Stakeholder Understanding



and Support)

(May

8,

201
4
)






Crisis, Conflict and Cooperation: Working with the Media



Public Involvement to get Stakeholder Support



Community Outreach



Youth Education



Crisis Management



This session will include the opportunity to p
articipate in a Water Week Event
. Lunch will be
provided.


Session Six



Operations and Maintenance/Engineering & Construction

(Product Quality, Operational
Optimization, Infrastructure Stability, Operational Resiliency)

(
Aug
.

20
1
4
)




Safety



S
ecurity



Facility O&M



Rehab vs. Replacement





Planning, Design and Construction



Design/Build



Quality Based Selection



This session will include a F
ield Trip to Water Project Construction Site
. Lunch will be provided.




The 10 Attributes:




Product Quality



Infrastructure Stabil
ity



Customer Satisfaction



Operational Optimization



Financial Viability



Operational Optimization



Resources Adequacy



Community Sustainability



Employee & Leadership Development



Stakeholder Understanding & Support