The Esteemed Agency:

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30 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

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The Esteemed Agency:
Managing Human
Services Teams

Week Fifteen

Topics


Collaboration and Second
-
Order
Cybernetics


Appreciative Inquiry


Employee Engagement


Employee Reward & Recognition


Odds & Ends

Collaboration and

Second
-
Order Cybernetics


1
st

Order Cybernetics


2
nd

Order Cybernetics

Defining Collaboration


“A collaboration is a purposeful
relationship in which all parties
strategically choose to cooperate
in order to accomplish a shared
outcome.”


Hank Rubin, President of the Institute of Collaborative
Leadership

5

Giving employees a voice


Circle of influence


Employee
-
driven staff meetings


Give employees a 'voice' through:


consultative bodies,


regular appraisals,


attitude surveys and


grievance systems.


Where there is no opportunity to voice
dissatisfaction, employees are left with
resentment, acting out, or resigning

6

Eight Assumptions of
Appreciative Inquiry

1. In every society, organization, or group, something
works.

2. Reality is created in the moment, and there are
multiple realities.

3. What we focus on becomes our reality.

4. The language we use creates our reality.

5. The act of asking questions of an organization or
group influences the group in some way.

6. People have more confidence and comfort to journey
to the future (the unknown) when they carry forward
parts of the past (the known).

7. If we carry parts of the past forward, they should be
what is best about the past

8. It is important to value differences

Employee Engagement


Destructive Silence


Discretionary Effort

8

Employee Engagement

Top Ten Supervisor Characteristics to
Engage Employee Discretionary Effort


10. Encourages and Manages Innovation

9. Accepts Responsibility for Successes and
Failures

8. Breaks Down Projects into Manageable
Components

7. Helps Find Solutions to Problems

6. Puts People in the Right Roles at the Right
time

9

Employee Engagement

Top Ten Supervisor Characteristics to
Engage Employee Discretionary Effort


5. Sets Realistic Performance Expectations

4. Clearly Articulates Organizational Goals

3. Adapts to Changing Circumstances

2. Demonstrates Honesty and Integrity

1. Commitment to Diversity

»
Source: Corporate Leadership Council 2004 Employee Engagement
Survey

10

Employee Engagement

Collaborative Supervisor
Characteristics


Articulates a Long
-
Term Vision for the
Future


Cares About Employees


Defends Direct Reports


Encourages Employee Development


Inspires Others

11

Employee Engagement

Collaborative Supervisor
Characteristics


Is Friendly and Approachable


Is Open to New Ideas


Listens Carefully to Views and
Opinions


Trusts Employees to Do Their Job


Values Work
-
Life Balance of
Employees

»
Source: Corporate Leadership Council 2004 Employee
Engagement Survey

12

Employee recognition


rewarding your best people.


Identify the people who are critical to
helping you grow your business.



Determine what incentives are most
important to your key people
.



List all of the reward programs that
currently exist in your company.


Match the reward to the person.


Match the reward to the achievement
.



Be timely and specific.

Odds & Ends


360
o

Evaluations


Complaint Accountability System


Butterfly Days


“Stay” Interviews

Example of a Stay Interview


I know what is expected of me at work


I have the materials and equipment I need to
do my work right


At work, I have the opportunity to do what I
do best every day


In the last seven days, I have received
recognition or praise for doing good work


My supervisor, or someone at work, seems
to care about me as a person


There is someone at work who encourages
my development

Example of a Stay Interview


At work, my opinions seem to count


The mission or purpose of my company
makes me feel my job is important


My associates or fellow employees are
committed to doing quality work


I have a best friend at work


In the last six months, someone at work has
talked to me about my progress


This last year, I have had opportunities at
work to learn and grow.