Avaya IP Office Release 8.0

gatecircleΚινητά – Ασύρματες Τεχνολογίες

10 Δεκ 2013 (πριν από 3 χρόνια και 7 μήνες)

129 εμφανίσεις

[PARTNER LOGO]

Avaya IP Office Release
8.0


Bringing The Power of We™

To Small and Medium Businesses

Agenda


Executive Summary



Solution Offers


Customer Segmentation & Business Proposition


Training Investments


Complementary Offers



Additional Resources & Links

2

2

2

Simplified Installation & Management:


Browser based web Manager for IP


Office Basic Edition


New UC Application Module (coming


soon)

Differentiated Mobility:


Federated IM/Presence across


multiple platforms


Enhanced Mobility extended to


Android devices

IP Office delivers the right solution 100% of the time for 99% of all businesses
worldwide

Executive Summary

IP Office R8.0 delivers innovation, simplicity, and an enhanced functionality that enables
greater collaboration across all platforms and devices. With IP Office R8.0 the only
thing that is stopping your customers from being successful….is themselves.

3




Enhanced Desktop Integration:


Microsoft Outlook plug
-
in


MSFT and Google calendar mining
through one X Portal


SalesForce

integration

SOLUTION OFFERS

4

Avaya IP Office

The path from Integration to Innovation

IP Office 500

Single
, Modular Platform

Scales to 384 users per system, 32 sites

Simple, role
-
based solutions

Integral Integration

PARTNER
®

Integration

Avaya Aura
TM

Integration

BCM, Norstar
Integration Part 2

4.0

6.0

7.0

5.0

MOBILE

WORKER

AGENT

POWER

USER

Merlin Integration

3.0

6.1

BCM, Norstar
Integration Part 1

5

8.0

Innovation

Over

200,000
systems

Sold
World

Wide

Avaya IP Office

Differentiated selling for channels

Rich
Collaboration.

Uniquely
reliable &
resilient.

Easy to
Customize,
Personalize.

It’s a Hybrid.

One Product.
One Model.


68 years MTBF
(mean time
before failure)


Software, not
idle hardware,
delivers
resiliency


Browser based user solutions


Configurable solution based on
types of user


170+ compliant applications via
certified 3rd party developers


Enriched
mobility, voice
and video
desktop
experience on
cellular


Includes 128
party audio
conference
bridge


IP, digital, analog
or SIP or mix


Greener on IP than
the rest


Variety of digital
options consume
far less energy


Migrate to IP
based on
customer’s need




Single, modular
platform from 5 to
1,000 users


Serves entire SME
segment, as they
grow


Simplified
Installation &
Management

Expanded IP
DECT options

Differentiated

Mobility

Desktop
Application
Integration


“one
-
X® Mobile Preferred”
solution
extends UC to Android mobile devices


Integrated presence, IM, visual
voicemail, conferencing & more!


C110 UC Module provides on
-
board
applications support for IP500v2


Bundled with Preferred Edition


Browser
-
based Web Manager for IP
Office
Basic

Edition (i.e. formerly
Essential Edition
-

Quick Mode)

New! Essential
Edition License


Microsoft® Outlook plug
-
in


Enhanced one
-
X Portal for IP Office adds
MS Exchange & Google calendar mining
and presence


Salesforce.com Integration

Avaya IP Office R8.0

What’s new

High
-
quality
audio G722
codec support

New! Advanced
Edition Reports
and Statistics

GROUP COLLABORATION

IP Office

Essential

Edition

IP Office
Preferred
Edition

Pre
-
requisite: Essential Edition

IP Office

Advanced

Edition

Pre
-
requisite: Preferred Ed.

R8.0 Delivers Right Priced Value Across Editions

How To Explain Price Changes to Your Sales Channels

Quick

Mode

Standard

Mode

One Edition License Covers All Users on the Server (I.E. Location)

$50

+$2,395

+$2,295

BEFORE
: With 7.0

GROUP COLLABORATION

IP Office

Basic


Edition

IP Office
Preferred
Edition

Pre
-
requisite: Essential Edition

IP Office

Advanced

Edition

Pre
-
requisite: Preferred Ed.

One Edition License Covers All Users on the Server (I.E. Location)

IP Office

Essential


Edition

$50

+$1,895

+$2,295

$495

Problem
:


Too much
value in STD
mode for $50


Modes are too
confusing


Too wide a gap
in price to
jump to
Preferred

AFTER
: With 8.0


Raised price &
increased value


Added mobility for
all users


Reduced price & increased
value


Added preferred mobility
with power user

Solution
:


Simplify by
eliminating
“modes”


Re
-
allocate
pricing to
minimize gap


Add value to
strengthen
proposition


Avaya IP Office Essential Edition

The Best Value for the Money

IPO Essential

Edition

UC 320

Small Business Edition

3000

Link

Pro 160

$$$$

$$$

$$$$$$

$$$$$

$$$$

$$$$

$$$$$

$$$$$$$

$$$$$

$$$

Avaya Value


Mobility

for all users
with SIP/T1


Scales to 384 users on
single platform


Native SIP trunks


TUI or Web GUI
programming


Visual Voice


Can add
:


up to 2 Remote worker
solutions


Multisite support


TDM or IP for
trunk/phones


DECT support


UC apps with upgrade to
Preferred Edition

Areas to exploit:


Cheaper for <15 but
does not scale above
24 users


Limited conferencing


More expensive
SPA500 phones
needed to get features


No TUI


Pure IP Play only


Areas

to exploit:


Requires separate PC
server (included)


Pure IP play only


URL GUI


May need third party
for SIP support




Areas

to exploit:


VM and AA optional,
not included (3
options t o choose
from


900MHZ cordless
(3810 equiv)

Areas

to exploit:


Limited scale


Only

s
cales to 25 on
one system, 50 across
10


Pure IP Play


10 SIP, + 6 analog line
limit

*What they have

that
we don’t:


B
uilt
-
in
WiFi


*What they have

that
we don’t:


Can add UC apps


*What they have

that
we don’t:


Optional broadband
module for
UMS/
softphone

click
to dial and up to 12
remote IP phones

*What they have

that
we don’t:


Desktop cordless
/mobility handset


PBX or Key modes


10

25

For 10 user constructs $ is approx. $1,000

For 25 user constructs $ is approx. $2,000

* Comparing Essential Edition ONLY

Customer Segmentation and
Business

Propositions


Current
Avaya customers with legacy products


Expanding
or Greenfield


Desires
Mobility,
UC and or CC functionality



Seamless Desktop integration to select mobile
devices


Lower TCO


Green product


Investment
Protection and easy migration path


Simple to understand, purchase and finance


Innovative productivity applications


T
raditional
key
-
system customers


PBX customers <250


Heritage Avaya
legacy customers


Healthcare and Hospitality
and Professional Services
verticals

Market Segment

Customer Type

Customer
Positioning

Avaya IP Office R 8.0

Manage Your
Office from Your
Mobile Device

Lower Your TCO
with a Greener
Solution

Integrate
Communications
& Business
Applications


Integration with Salesforce.com® and Microsoft® Outlook
enables SMEs to embed communications into their desktop


Seamless integration between your office desktop and
your mobile devices


Real
-
time business collaboration and federated presence
across multiple platforms


It’s greener
-

C110 UC Module consumes less power than
external server


Up to 5% lower TCO over 5 years than server
-
based
installations*


Hybrid DECT enables SME to retain infrastructure; save $

Avaya IP Office R8.0

What it means for your
SME prospects

and
customers

*Research was conducted independently by The
Tolly

Group, and The
Tolly

Group was compensated by Avaya for conducting the study

Maximizes
Revenue
Opportunity

Strengthens
Selling
Proposition

Lowers Your Cost
of Sale, Support


Web
-
based management reduces overhead and
maintenance costs


Reduce installation times by more than 90 minutes over
server
-
based installations


Improve applications attach rate


Pull through white label mobile services / traffic


Expands sales opportunity through integration with
Microsoft Outlook and Salesforce.com


Installation made easier by consolidating applications on a
single “plug and play” module


External Windows server, licenses, and skill set not
required

Avaya IP Office R8.0

What it means for
you

What Avaya brings to you


Programs
to offset costs, fuel growth, increase margins


Robust functionality which includes; mobility
,
Salesforce integration,

Microsoft Exchange integration, point to point video and voice

conferencing; all address’ customer
hot buttons,
increase loyalty


Upgrade
capabilities open the door to complete solution
sales


Easy migration path from legacy products

Increase Margin

MDF
programs,

Promotions, Expanded

Product portfolios






Avaya
programs help marketing dollars go further! Tested
programs
provide
quicker ROI with a lower “touch”


Simplified
installation increases margins, decreases time on
premise
, improves
customer satisfaction accelerates project
closure


Learn
, Sell and Maintain one product platform that scales
the
SME Market

Reduce Cost

Market Leaders Campaigns,
Partner Marketing Central,
Streamlined training,

One product line



Utilize
AFS
leasing options to increase cash on hand



AS Advanced
funding
option puts
50% of margin in your hands at the


time of sale



Improve cash flow by lowering “payable to receivable”
gap

Realize Cash

Quickly

Avaya Financial Services

(AFS)

How Partners Benefit by doing business with
Avaya

R 7.0

IP Office Adds Differentiated Mobility

Grows Stronger With Every Release

Avaya

IP Office


Nortel IP and
digital phone
support





Nortel data
migration tool


Simplified
administration
for sub
-
20
market WW


New
conferencing
phones



IP Office UC
extends to Android






Outlook Plug
-
in


New option for
“server
-
less” UC
with Preferred
Edition
(1Q 2012)


Contact Center
Coaching /silent
intrusion & whisper
page


Web management
for Quick Mode



IP Office UC
extends to
iPhone


Remote SSL/VPN
Access


Federated
presence


Multi
-
site CCR


Web management
for other editions


Hybrid cloud


Avaya Flare®

Experience




*Planned; Subject to change

R 8.0

*2012+



Reseller


16

Reseller and Customer offers for IP Office

Incentives to ensure success


IP Office sales


Software attach


Training


Competitive attack

FY’12 SME Promotions and Programs

Avaya helps reduce cost

Customer


Makes buying decisions easier


Try and buy


Buy
-
back


Trade in Trade up


Rebates


Investment Protection

COMPLIMENTARY OFFERS

17

Avaya
-

Confidential

Key Verticals Targeted by

IP Office release 8.0

Services Vertical
-

Legal

Services Vertical
-

Finance

Customer Profile



Highly mobile

workforce



o敱u楲攠桩杨 d敧r敥 潦 c潬污l潲a瑩潮t
睩瑨 c潬汥慧l敳

慮d c汩敮瑳



Need

to have accurate and efficient
billing management



N敥d t漠o楲攠e敭p

w潲k敲s


C慬氠r散潲d楮i 楮t敧r慬at漠ou獩湥獳


N敥d 獡汥猯獥s癩捥 staf映fo

b攠敡獩汹e
慣c敳獩扬e


䵵st

pr潶楤i 愠h楧i d敧r敥 潦
customer service


Need to manage costs


l晴敮 潰敲at攠慣r潳猠mu汴楰汥

獩s敳

Key Value Propositions


Anytime, anywhere access


fmpr潶敤 䅒 瑵牮潶敲


At瑲慣t

慮d h楲攠e潲k敲猠r敧慲d汥獳l潦
location


Anytime, anywhere access


mr潭o琬

p敲獯n慬楺敤 cust潭o爠獥s癩捥


卥慭汥獳

c潬污l潲a瑩潮t慣r潳猠su汴楰汥l
sites

Solutions

Core

Solution




佦晩捥 偲ef敲r敤 E摩t楯i


P潷敲

U獥r ⼠潮o
-
X긠䵯扩M攠偲ef敲r敤 f潲 䥐 佦晩捥


C呉T䥮t敧eat楯i

E晦楣楥nt

佦晩捥




佦晩捥 䅤A慮捥c E摩t楯i


P潷敲 U獥r ⼠潮o
-
X긠P潲t慬 f潲 䥐 佦晩捥

偲敭楥r
P慲t湥n
卯汵S楯is


䍯浰Cter 䥮Itr畭敮t猠(䕮桡湣nd

䥖刯R慧楮a⽍敳獡g楮g)


䅍䌠(䍒䴠䥮t敧eat楯i)


R卉

Ⱐ呩T敲 (䍡C氠䅣A潵ot楮g)


䑡t敬

(䍡C氠R数ert楮g)Ⱐ乍匠䅤A灴楶攠(䍡C氠l散潲摩湧Ⱐ3
rd

party app integration)

Avaya IP Office R8.0
-

Premier Partner Solutions

Integrating Professional Services solutions for SMEs

Avaya


Confidential


EZ Demo gets a makeover


Also available on
iPad


Available soon in French,
German & Russian


Updated ROI Calculator


Updated Collateral and tools


New Posters & Screensaver

Download IP Office EZ Demo: Go to Safari on iPad
(must be running latest OS on iPad)

http://avayaezdemo.level0help.com

New Tools!

Sales Tool Kit for R8.0

Avaya


Confidential

Industry Toolkits

TCO paper

Competitive Sheets

BCM Feature Matrix

EC Tool

Case Studies

Roadmaps

Positioning Tools

White Papers

Don’t forget the full arsenal!

Complete set of tools to help you win


Download the EZ Demo Sales tool


Laptop:
http://partner.avaya.com/ptlWeb/spCP/CS2011121135038381009



iPad from safari on iPad:
http://avayaezdemo.level0help.com


Understand verticals


Differentiate!


Learning Resources…


SME Portal
http://partner.avaya.com/ptlWeb/smbs/spHome


Look for the
Avaya IP Office R8.0 sales toolkit


Take the Course:


R8.0 Delta


APSS


Avaya IP Office R8.0

Call to action

TRAINING INVESTMENTS

The New Avaya Learning Center

Changes you need to understand!


What’s Changing?


Effective October 31, 2011
www.avaya
-
learning.com

will have a new look and
feel


Who’s Affected?


Sales


Partners


Customers


Why Does It Matter?


Cleaner and more intuitive


Guest Access to view product and
solution training


User training materials available


Learning Resources


On
Sales/Partner Portal


New Avaya Learning Center coming 31
October


Avaya Learning Commercial Price Offer (CPO)


What’s New?


Global pricing framework will be applied to Avaya Technical Training (
excludes
Sales and Design training
)


Instructor Led (ILT)



Virtual Instructor Led (
vILT
)



Web
-
based (WBT)


Effective November 7, 2011


Who’s Affected?


Partners and Customers


Why Does It Matter?


Leverages a single Global Price list which eliminates complexity of different
pricing country to country


Based upon competitive benchmarking of comparable offers in each market in
each theatre.


Learning Resources


On
Sales/Partner Portal


Revised Global Pricing for Technical Training


Revised Global Pricing for Technical Training FAQs

New to IP Office
-

Training Requirements

Course Name

Course Number

Delivery method

IP Office Sales


APSS

Selling IP Office (APSS)


2S00040W

Web
-
based 3 hrs

Selling IP Office Assessment (APSS)

ASC00121AEN

Web
-
based

1 hr

Avaya is offering two methods to continue your learning; Virtual instructor Led via Web.Alive or In person Instructor led.

IP Office Implement


ACIS

IP Office Hardware and Data
Components

AVA00916WEN

Web
-
based

6 hrs

IP Office Implementation Workshop

ATC01225VEN

ATC01225IEN

Virtual Instructor led or Instructor led

5 days

ACIS
-

Avaya IP Office Implementation
Exam

6401.1

Pearson Vue Testing Center

2 hrs

Enhanced Support Requirement


Optional
-

ACSS

IP Office Advanced Applications and
Troubleshooting

ATI00484VEN

AT100484IEN

Virtual Instructor Led or Instructor Led

5 days

ACSS Small & Medium Enterprise
Communications Exam

3000.3

Pearson Vue Testing Center

2 hrs

Effective 11/7/11

Currently Authorized

Optional Training


Understand the latest release

For Partners currently APSS authorized, or planning to refresh their

Sales and Implementation
credential this course is recommended.
There is no additional assessment required.

Course Name

Course Number

Delivery method

Avaya IP Office Sales Delta R7.0
training

1S000410

Web
-
based

0.5 hrs

Avaya IP Office Technical Delta R7.0
training

5S00001W

Web
-
based

2 hrs

Avaya IP Office Sales Delta R 8.0
training

1S00137O

Web
-
based

0.5 hrs

Avaya IP Office Technical Delta R 8.0
training

4S00003W

Web
-
based

2 hrs

Course Name

Course Number

Delivery method

IP Office Video Installation Class

0S00153W

Web
-
based

1 hrs

For Partners currently APSS authorized,
and are interested in selling IP Office Video solutions, Avaya has introduced a new video
sales course.

New



IP Office
Video Training

Additional Training

IP Office Essential Edition

Course Name

Course Number

Delivery method

Selling IP Office

2S00040W

Web
-
based

3

Selling IP Office Assessment (APSS)


ASC00121AEN

Web
-
based

1 hr

IP Office Essential Edition


PARTNER ® Version Installation**

ATC01993WEN

Web
-
based

Self
-
paced

IP Office Essential Edition
-

Quick Mode
Installation

4S00001W

Web
-
based

2 hrs

Partners who traditionally sold PARTNER ®
ACS and Norstar and
would like to continue selling our


IP Office
Essential
must
complete the following training:

For Partners currently APSS Authorized and would like additional training on IP Office Essential Edition


Norstar Version (Mi
ddle
East/North Africa only)

Course Name

Course Number

Delivery method

IP Office Essential Edition


Norstar
Version

ATC01973WEN


Web
-
based

2 hrs

Selling IP Office


Training offered in language!

Course Name

Course Number

Delivery method

Selling IP Office

2S00040W

Web
-
based

3 hrs

Selling IP Office (Russian
)*

2S00041W

Web
-
based

3 hrs

Selling IP Office
(Mandarin)*

TBD
-

NEW

Web
-
based

3 hrs

Selling IP Office (Assessment)

ASC00121AEN

Web
-
based

1 hr

Selling IP Office (Assessment
-

Russian)

2S00041O

Web
-
based

1 hr

Selling IP Office (Assessment


Mandarin)

TBD
-

NEW

Web
-
based

1 hr

*Mandarin and Russian will be available at the end of the calendar year.

Selling IP Office Delta Training


Training offered in
language!

Course Name

Course Number

Delivery method

Selling IP Office
-

Update Release 8.0
(German)

1S00141O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release 8.0
(French)

1S00144O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release 8.0
(Italian)

1S00142O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release 8.0
(Spanish)

1S00143O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release 8.0
(Russian
)*

1S00145O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release 8.0
(Mandarin)*

TBD
-

NEW

Web
-
based

0.5 hrs

*Mandarin and Russian will be available at the end of the calendar year.

Selling IP Office R 7.0 Delta Training


Training

offered in language! Available NOW!

Course Name

Course Number

Delivery method

Selling IP Office
-

Update Release
70
(German)

1S00042O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release
7.0
(French)

1S00045O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release
7.0
(Italian)

1S00043O

Web
-
based

0.5 hrs

Selling IP Office
-

Update Release
7.0
(Spanish)

1S00044O

Web
-
based

0.5 hrs

Steps to achieve the SME Expert Badge

SME Expert Designation Achieved!

Service Assessment Requirement

Credential Requirements:

SME Expert Benefits!


2 APSS


2 Advanced Certifications held by 2 unique individuals *


SME Expert Remote Assessment

Marketing



SME Expert
Logo


Current
Analysis Membership



Partner Locator preference



Lead routing preference certain

theatres


Financial



Marketing
Dev. Funds

Technical



Remote GSS Support for


implementations



Direct access to the GSS


Backbone for
Maintenance


Input
to product development

Via (GRIP)


*
Could include: 2 ACSS OR 1 ACSS & 1 ACIS OR 1 ACSS & 1 PA
-
Implement

OR 1 ACS and 1 PA
-
Implement