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LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
Ter
m
s
 
and  
C
o
n
d
i
t
io
ns
 
R
e
v  0
1  

 
01
/0
7
/2012
 
 
 
 
Please  note  this  document  covers  all  trading  styles/names  of  LV3  Ltd.
 
 
W
e
 
a
re
 
LV3  Ltd
,
 
a
 
c
om
p
a
n
y  re
g
is
t
e
r
e
d
 
in
 
E
n
g
l
a
nd
 
a
nd
 
W
a
les
 
a
t  Compani
e
s
 
Hous
e
.      Our
 
re
g
is
t
e
r
e
d
 
o
f
f
ice
 
is
 
West1,  West  Dock  Street,  Hull,  HU3  4HH
 
a
nd  our
 
r
e
g
is
te
r
e
d  numb
e
r  is  
07687404
.    Our
 
V
A
T
 
number
 
is  GB
 
137  5598  77
.
 
 
LV3  Ltd  also  operates  the  trading  style  Resolveit
.
 
 
I
t
 
is
 
i
m
port
a
nt  
that
 
y
ou
 
r
e
a
d  
 
t
h
e
se  
 
G
e
n
e
r
a
l  
 
T
e
rms  
 
a
nd  
 
Condi
t
ions  
 
of  
 
S
upp
l
y
 
c
a
r
e
ful
l
y
.  
To
g
e
t
h
e
r
 
with
 
our
 
Code  of  
Practice
,
 
P
riv
a
c
y  
P
ol
i
c
y
,
 
A
c
ce
ptable
 
Use
 
P
ol
ic
y
 
a
nd
 
a
n
y  
Sp
ec
ific
 
T
e
rms
 
a
n
d  Condi
t
ions
 
that
 
m
a
y
 
f
r
o
m
 
t
i
me
 
to
 
t
i
me
 
a
pp
l
y
,
 
th
e
y
 
gov
e
rn
 
our
 
r
e
lationship
 
with
 
y
ou
 
in  r
e
lation
 
to
 
the
 
Compa
n
y

s
 
W
e
b
 
si
t
e  
a
nd
 
y
our
 
pu
r
c
h
a
se
 
of  
Se
rvi
ce
s
 
a
nd/or
 
Equipm
e
nt.
 
I
f
 
y
ou  h
a
ve
 
a
n
y  qu
e
st
i
ons
 
a
bo
u
t
 
them,
 
p
l
ea
s
e
 
c
o
n
ta
c
t
 
our
 
c
usto
m
e
r  s
e
rvi
ce
s  
de
p
a
rtme
n
t  a
t  
support@lv3.co.uk
 
or  on
 
01482  900  910
 
b
e
fo
r
e
 
c
ont
i
nuing.
 
 
1.  DE
F
INITIONS
 
 
I
n
 
these
 
G
e
n
e
r
a
l
 
T
e
rms
 
a
nd
 
Condi
t
ions
 
of
 
S
upp
l
y
 
the
 
following
 
wo
r
ds
 
a
nd
 
phr
a
s
e
s
 
shall
 
h
a
ve  the  
f
ol
l
owing
 
m
e
a
nin
g
s;
 
 
"
A
c
ce
ptab
l
e
 
Use
 
P
ol
i
c
i
e
s"  me
a
ns
 
t
h
e
 
pol
i
c
ies
 
s
e
t
 
out
 
on
 
the
 
Compa
n
y
's
 
W
e
b
 
S
i
t
e
 
r
e
lating  to  
the  use  of  t
h
e  
S
e
rvi
ce
s,
 
a
s
 
mod
i
fi
e
d
 
or  
a
mend
e
d
 
f
r
om
 
t
i
me  to
 
t
i
me
 
a
nd
 

A
c
c
e
ptable  Use  
P
ol
ic
y

 
shall  be
 
c
onstrued  
acc
o
r
di
n
g
l
y
;
 
"
A
c
c
ount"
 
m
ea
ns  the
 
C
u
sto
m
e
r
'
s
 
acc
ount  wi
t
h  t
h
e
 
Compa
n
y
 
f
o
r
 
p
r
ovis
i
on  of
 
the  
S
e
rvi
ce
s;  
"
A
g
r
ee
men
t
"  me
a
ns  these  G
e
n
e
r
a
l  T
e
rms
 
a
n
d  Condi
t
ions  of
 
S
upp
l
y
,  the  Custo
m
e
r
 
Applic
a
t
i
on,
 
the
 
A
cce
pt
a
ble
 
Use
 
P
ol
i
c
ies,
 
the
 
P
r
i
c
e
 
L
is
t
,
 
the
 
P
riv
a
c
y
 
P
ol
ic
y
 
a
nd
 
the
 
S
p
ec
ific
 
T
e
rms
 
a
nd
 
Condi
t
ions,
 
a
ll
 
of
 
whi
c
h,
 
tak
e
n
 
tog
e
the
r
,
 
c
ons
t
i
t
ute
 
the
 
a
g
re
e
ment
 
b
e
tw
e
e
n
 
the
 
Compa
n
y
 
a
nd  the  Cust
o
mer
 
f
or
 
the  supp
l
y
 
of  the
 
Equipm
e
nt  and/or
 
S
e
rvi
c
e
s;
 
 
"
B
usiness
 
Us
e
r
"
 
me
a
ns
 
a
 
Custo
m
e
r
 
who
 
uses
 
the  
S
e
rvi
ce
s
 
a
nd/or
 
E
quip
me
nt
 
in
 
the
 
c
ourse
 
of  
a
n
y
 
t
r
a
de
 
o
r  busin
e
ss;
 
 
"
Ch
a
r
g
e
s"
 
m
e
a
ns
 
the
 
c
h
a
r
g
e
s
 
p
a
y
a
ble
 
b
y
 
the
 
C
usto
m
e
r
 
in
 
r
e
turn
 
for
 
t
h
e
 
S
e
rvi
ce
s
 
a
nd/
o
r  
Equip
m
e
nt  
i
n  
acc
o
r
d
a
n
c
e
 
with  
C
lause
 
8;
 
 
"
Compa
n
y
"
 
m
e
a
ns
 
LV3
 
L
td
 
and  its  trading  styles/names
 
as  identified  in  the  opening  
statement
;
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

"
Compa
n
y
's
 
W
e
b
 
si
t
e
"
 
me
a
ns
 
the
 
W
e
b
 
si
t
e
 
a
t  
http://www.lv3.co.uk
 
or  
associated  websites  as  required  
a
nd
 
r
e
f
e
r
e
n
ce
s
 
to
 
"
our
 
W
e
b  site"
 
shall  be  
c
onst
r
u
e
d  
a
c
c
o
r
di
n
g
l
y
.
 
 
"
Custo
m
e
r
"
 
me
a
ns
 
the
 
p
e
rson,
 
g
r
oup
 
of
 
p
e
rsons
 
or
 
other
 
e
nt
i
t
y  whose
 
n
a
me
 
a
nd
 
a
ddr
e
ss
 
is
 
or  
is
 
set  out  in  the  Cus
t
omer
 
Applic
a
t
i
on;
 
 
"
Custo
m
e
r
 
Applic
a
t
i
o
n
"
 
me
a
ns
 
the
 
a
ppl
i
ca
t
i
on
 
f
o
rm
 
for
 
the
 
supp
l
y  
b
y  t
h
e
 
Compa
n
y  of
 
t
h
e  
Equipm
e
nt  
a
nd/or
 
S
e
rvi
ce
s,  
c
omp
l
e
ted  
b
y
,  
 
or  
 
in  
 
acc
o
r
d
a
n
c
e    with  
 
a
n  
 
o
r
d
e
r    f
r
om,  
 
the  
Custo
m
e
r
 
and/or  details  given  verbally  over  the  telephone  from  the  customer
;
 
 
"
Di
r
ec
t  
C
usto
m
e
r"
 
m
ea
n
s  a  p
e
rson  
o
r
 
e
nt
i
t
y
 
bi
l
led
 
b
y
 
our  company
.
 
 
"
End
 
Us
e
r
"
 
me
a
ns
 
the
 
p
e
rson
 
or
 
e
nt
i
t
y
 
re
ce
iv
i
n
g
 
the
 
b
e
n
e
fit
 
of
 
the
 
s
e
rvi
ce
.
 
End
 
Us
e
r
 
a
nd
 
Custo
m
e
r  
a
re
 
in
t
e
r
c
h
a
n
g
ea
ble  t
e
rms  w
h
e
n  the  
c
u
s
to
m
e
r  is  a
 
Dir
e
c
t  
C
usto
m
e
r.  
 
 
"
Equipm
e
nt"
 
me
a
ns  the
 
e
quip
m
e
nt  spe
c
ified
 
on  t
h
e
 
Custo
m
e
r  
A
ppl
i
ca
t
i
on;
 
 
"
I
nsolv
e
n
c
y
"
 
me
a
ns
 
in
 
r
e
lation
 
to
 
the
 
Custo
me
r
 
a
n
y  of
 
the
 
followi
n
g
 
(
a
s
 
r
e
lev
a
nt):
 
the  
a
ppoin
t
ment
 
of
 
a
n
y  n
o
m
i
n
ee
,
 
truste
e
,
 
supe
r
vi
s
o
r
,
 
a
dm
i
nis
t
r
a
tor,
 
a
dm
i
nis
t
r
a
t
i
ve
 
r
e
ce
i
v
e
r,  
r
e
ce
i
v
e
r
 
o
r
 
l
i
quidator
 
pu
r
suant
 
to
 
the
 
I
nsolv
e
n
c
y  A
c
t
 
1986
 
(
a
s
 
mod
i
fi
e
d
,
 
a
mend
e
d
 
or
 
r
e
pl
a
ce
d  f
r
om
 
t
i
me
 
to
 
t
i
me
)
;
 
or
 
the
 
e
nt
r
y  in
t
o
 
a
n
y  
c
omp
r
om
i
se
 
or
 
a
r
ra
n
g
e
ment
 
w
i
t
h
 
i
t
s
 
c
r
e
di
t
o
r
s
 
o
r
,  b
e
ing
 
a
 
c
onsu
m
e
r,
 
c
o
m
m
i
ts
 
a
n
y  
ac
t
 
of
 
b
a
nkr
u
pt
c
y
,
 
b
ec
omes
 
b
a
nkru
p
t
 
or
 
e
nt
e
rs
 
in
t
o
 
a
n  ind
i
vidual
 
volun
t
a
r
y
 
a
r
ra
n
g
e
m
e
nt;
 
or
 
if
 
a
n
 
o
r
d
e
r
 
is
 
made
 
or
 
e
f
f
e
c
t
i
ve
 
r
e
so
l
ut
i
on
 
is
 
p
a
ssed
 
f
o
r  i
t
s
 
winding  up
 
(
e
x
ce
pt
 
for
 
the
 
purp
o
s
e
s
 
o
f
 
a
malg
a
mation
 
or
 
r
e
c
onstr
u
c
t
i
on
 
of
 
a
 
solvent  
c
ompa
n
y
);
 
or
 
the
 
o
cc
u
r
re
n
c
e
 
or
 
suf
f
e
r
a
n
c
e
 
of
 
a
n
y
t
hing  
e
quival
e
nt
 
und
e
r
 
a
n
y
 
j
u
risdiction
 
other  than  
E
n
g
land  
o
r  W
a
les  
a
nd  "
I
nsolv
e
n
t
"
 
s
h
a
ll
 
be
 
c
onstru
e
d  
a
c
c
o
r
di
n
g
l
y
;
 
 

I
ntelle
c
tual
 
P
ro
p
e
r
t
y

 
me
a
ns
 
a
ll
 
in
t
e
l
l
ec
tual
 
p
rop
e
r
t
y  of
 
a
n
y  kind
 
w
h
a
tsoev
e
r
 
includi
n
g  
without
 
l
i
m
i
tation
 
p
a
tents,
 
tr
a
de  ma
r
ks,
 
tr
a
d
e  n
a
mes,
 
s
e
rvi
c
e  m
a
rks,  
c
o
p
y
r
i
g
ht,
 
mor
a
l
 
r
i
g
hts,  ri
g
hts
 
in
 
d
e
si
g
n,
 
ri
g
hts
 
in
 
d
a
tab
a
s
e
s,
 
k
n
ow
-­‐
ho
w
,
 
c
onfid
e
nt
i
a
l
 
info
r
mation
 
a
nd
 
a
n
y  
ot
h
e
r  in
t
e
l
l
ec
tual
 
or
 
industrial
 
p
r
op
e
r
t
y  wh
e
th
e
r
 
or
 
n
o
t
 
re
g
is
t
e
r
e
d
 
or
 
ca
p
a
ble
 
o
f
 
re
g
is
tr
a
t
i
on
 
(
a
nd  including
 
a
ppl
ic
a
t
i
ons
 
f
o
r
 
a
n
y  such
 
r
i
g
ht)
 
t
o
g
e
th
e
r
 
with
 
a
ll
 
or
 
a
n
y
 
g
oodw
i
ll
 
r
e
lating
 
to
 
s
u
c
h  in
t
e
l
l
ec
tual  p
r
op
e
r
t
y
;
 
 
"
L
a
w"
 
me
a
ns
 
t
h
e  law
 
of
 
En
g
l
a
nd
 
a
nd
 
W
a
les,
 
in
 
fo
rc
e
 
f
r
om
 
t
i
me
 
to
 
t
i
me,
 
a
nd
 
shall
 
inclu
d
e  
(
w
i
t
hout  pr
e
jud
i
c
e
 
to
 
g
e
n
e
r
a
l
i
t
y
 
of
 
the
 
fo
r
e
g
oi
n
g
)
 
a
ll
 
c
rimin
a
l  
l
a
w,  l
a
ws
 
r
e
l
a
t
i
ng
 
to
 
I
ntell
e
c
tual  
P
rop
e
r
t
y  
a
nd
 
a
ll
 
la
w
s,
 
r
u
les
 
a
nd/or
 
re
g
u
l
a
t
i
ons
 
r
e
l
a
t
i
ng  to
 
the
 
p
u
bl
i
ca
t
i
on
 
or
 
tr
a
nsm
i
ss
i
on
 
of  info
r
mation  or  d
a
ta  in  
e
l
e
c
tronic
 
f
o
r
m.  
R
e
f
e
r
e
n
ce
s
 
to  
"
L
a
w
"
 
shall  be
 
c
onstr
u
e
d  
a
c
c
o
r
di
n
g
l
y
;
 
 
"
L
o
c
a
t
i
on"
 
m
e
a
ns  the
 
po
i
nt  of  d
e
l
i
v
e
r
y
 
of  s
e
rvi
c
e
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
"
Mini
m
um
 
C
a
n
ce
l
l
a
t
i
on
 
Notice
 
P
e
rio
d
"  me
a
ns
 
t
h
e
 
m
i
ni
m
um
 
p
e
riod
 
of
 
not
i
c
e
 
that
 
a
 
Cus
t
omer  must
 
g
ive  the
 
Compa
n
y
 
t
o  te
r
m
i
n
a
te  a
 
spe
c
i
fic
 
S
e
r
vice
 
or  this  
A
g
ree
m
e
nt,  
a
s  set  
out  
i
n
 
Clause
 
11.8
 
of
 
the
 
G
e
n
e
r
a
l
 
T
er
ms
 
a
nd
 
Condi
t
ions
 
of
 
S
u
pp
l
y
 
or
 
a
s
 
s
e
t
 
out
 
in
 
the
 
S
p
ec
ific
 
T
e
rms
 
a
nd
 
Condi
t
ions;
 
 
 
"
Mini
m
um
 
S
e
rvi
c
e
 
Pe
ri
o
d"
 
m
e
a
ns
 
the
 
m
i
ni
m
um
 
S
e
rvi
c
e
 
P
e
riod
 
a
s
 
s
e
t
 
out
 
in
 
Claus
e
s
 
3.2
 
a
nd
 
3.3  or
 
the  Spe
c
ific  
T
e
rms
 
a
nd  Condi
t
ions;
 
 
"
N
a
m
e
"
 
m
e
a
ns
 
a
n
y  n
a
me
 
spe
c
ific
a
l
l
y  r
e
q
u
e
st
e
d
 
b
y  or
 
a
l
l
o
c
a
ted
 
to
 
the
 
Custo
m
e
r
 
for
 
the  
p
r
ovis
i
on
 
of
 
the
 
Se
rvi
c
e
s
 
a
nd
 
includ
e
s
 
a
n
y  Us
e
r
 
N
a
me,
 
I
nte
r
n
e
t
 
domain
 
n
a
me
 
or
 
e
l
e
c
tronic  
mailbox
 
n
a
me;
 
 
"
N
e
tw
o
rk  Conn
ec
t
i
o
n
"
 
me
a
ns  an
 
I
n
t
e
rn
e
t  
a
c
c
e
ss  
s
e
rvi
c
e
 
f
or
 
u
s
e
 
b
y
 
mu
l
t
i
ple  m
ac
hines;
 
 
"
P
a
rtn
e
r"  m
e
a
ns
 
a
 
c
usto
m
e
r
 
who
 
h
a
s
 
b
ee
n
 
g
r
a
nted
 
p
a
rtn
e
r
 
status
 
a
f
t
e
r
 
the
 
suc
c
e
ssful  
c
omp
l
e
t
i
on
 
of
 
a  t
r
a
de
 
a
p
pl
i
ca
t
i
on
 
a
nd
/or
 
e
i
t
h
e
r
 
ac
ts
 
a
s
 
a
 
s
a
les  
a
g
e
nt
 
or
 
who
l
e
s
a
le
 
c
usto
m
e
r.
 
F
o
r
 
the
 
a
voi
d
a
n
c
e
 
of
 
doubt
 
(1)  
t
he
 
t
e
rm
 

P
a
rtn
e
r

 
shall
 
not
 
be  s
ee
n
 
a
s
 
the
 
c
re
a
t
i
on
 
of
 
a
 
leg
a
l
 
e
nt
i
t
y  
a
nd
 
l
i
a
bi
l
i
t
y
 
a
nd
 
a
ssets
 
r
e
m
a
in
 
dis
t
inct
 
b
e
tw
ee
n
 
the
 
two  p
a
rtie
s
;
 
a
nd
 
(2)
 
noth
i
ng
 
c
ontain
e
d
 
in
 
th
i
s
 
A
g
re
e
men
t
,
 
a
nd
 
no
 
ac
t
i
on
 
tak
e
n
 
b
y  the
 
p
a
rties  pursu
a
nt
 
to
 
th
i
s
 
A
g
re
e
m
e
nt,
 
will
 
be  d
ee
med  to
 
c
onsti
t
ute  a  r
e
lationship
 
b
e
tw
ee
n
 
the  p
a
rties  of  
p
a
rtn
e
rship,  jo
i
nt  ventu
r
e
,  prin
c
ipal  
a
nd  
a
g
e
nt  or  
e
mp
l
o
y
e
r
 
a
nd  
e
mp
l
o
y
ee
;
 
 
"
P
a
sswo
r
d
"
 
m
e
a
ns
 
a
 
p
a
sswo
r
d
 
is
s
u
e
d
 
to
 
the
 
C
usto
m
e
r
 
for
 
the
 
Custo
m
e
r
'
s
 
a
cce
ss
 
to
 
the
 
S
e
rvi
ce
s;
 
 
"
P
ri
c
e
 
L
is
t
"
 
m
e
a
ns
 
the
 
C
ompa
n
y
's
 
p
ri
c
e
 
l
i
st
 
r
e
lat
i
ng
 
to
 
t
h
e
 
Equipm
e
nt
 
a
n
d
/or
 
S
e
rvi
ce
s
 
s
e
t
 
out  on  i
t
s  
W
e
b  site,  
a
s  am
e
nd
e
d  f
r
om  
t
i
m
e
 
to  
t
i
m
e
;
 
 
"
P
riv
a
c
y
 
P
ol
i
c
y
"
 
m
e
a
ns
 
the
 
Compa
n
y
's
 
pol
ic
y
 
re
g
a
rding
 
p
r
i
v
a
c
y
,
 
s
e
t
 
o
ut
 
on
 
our
 
W
e
b
 
si
t
e
,
 
a
s  
a
mend
e
d  
f
rom  time  to  t
i
me;
 
 
"
S
e
rvi
c
e
 
P
e
riod"
 
me
a
ns
 
t
he
 
p
e
riod
 
of
 
a
n
 
ind
i
vid
u
a
l
 
S
e
rvi
c
e
 
p
r
ovided
 
in
 
acc
o
r
d
a
n
c
e
 
with
 
th
i
s
 
Ag
ree
ment;
 
 
"
S
e
rvi
ce
"  m
e
a
ns
 
a
 
s
e
r
vi
c
e
 
p
r
ovided
 
b
y
 
t
h
e
 
Comp
an
y
 
to
 
e
n
a
ble
 
the
 
Custo
me
r
 
to
 
g
a
in
 
a
cce
ss
 
to  the
 
I
nte
r
n
e
t
 
(
a
nd
 
oth
e
r
 
s
e
rvi
ce
s
 
a
nd
 
f
a
c
i
l
i
t
ies
 
p
r
o
vided
 
b
y
 
the
 
Compa
n
y
 
i
n
 
c
onn
e
c
t
i
on
 
with  
that  
 
s
e
rvi
c
e  
 
a
s  
 
d
e
s
c
ri
b
e
d  
)  
a
s  
 
a
re  
 
spe
c
ified  
 
on  
 
the  
 
Cust
o
mer  Applic
a
t
i
on,
 
a
nd
 
d
e
s
c
rib
e
d
 
in
 
the
 
Compa
n
y
's
 
l
i
t
e
r
a
ture
 
a
t
 
the
 
d
a
t
e
 
of
 
c
omp
l
e
t
i
on
 
of
 
the  
C
usto
m
e
r  
A
ppl
i
ca
t
i
on  to
g
e
t
h
e
r  
w
i
t
h  
a
ll
 
se
r
vi
c
e
s  
a
nd/or  
fac
i
l
i
t
ies  
re
f
e
r
r
e
d  
t
o  in  a
n
y
 
S
p
e
c
ific  T
e
rms  
a
nd  
Condi
t
ions;
 
All  r
e
f
e
r
e
n
ce
s  to
 
"
S
e
rvi
c
e
s
"
 
shall  be  
c
ons
t
ru
e
d  
a
cc
o
rdin
g
l
y
;
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
"
S
p
ec
ific
 
T
e
rms
 
a
nd
 
Co
n
di
t
ions"
 
me
a
ns
 
the
 
Compa
n
y
's
 
s
p
ec
ific
 
t
e
rms
 
a
nd
 
c
ondi
t
io
n
s
 
(if
 
a
n
y
)
 
Applicable
 
to  
a
n
y
 
p
a
rt  of
 
the  Se
r
vic
e
s  
r
e
fer
re
d  to  
o
n  the  Cus
t
omer
 
Applic
a
t
i
on
 
and/or  
updated  from  time  to  time.
;
 
 
"
u
s
"
 
or
 
"
w
e
"
 
m
e
a
ns  the
 
C
ompa
n
y
,
 
a
nd  ref
e
r
e
n
ce
s  
t
o  
"
ou
r
"
 
shall  be
 
c
onstrued
 
acc
o
r
di
n
g
l
y
;  
 
 
"
Us
e
r  
Na
m
e
"
 
m
e
a
ns  a
n
y
 
user
 
n
a
me
 
a
l
l
o
ca
ted  to  t
h
e
 
Custo
m
e
r  
f
or
 
a
cce
ss  
t
o
 
the
 
S
e
rvi
ce
s;  
 
 
"
y
o
u
"
 
me
a
ns  the
 
Custo
m
e
r,  
a
nd  
r
e
fer
e
n
ce
s  to  
"
y
o
u
r
"
 
shall  be
 
c
onstru
e
d
 
a
c
c
o
r
din
g
l
y
.
 
 
2.  T
H
E  
S
ER
V
IC
E
S
 
 
2.1
 
W
e
 
shall
 
p
r
ovide
 
y
o
u
 
with
 
the
 
S
e
rvi
ce
s
 
a
nd
/
or
 
the
 
Equipm
e
nt
 
subj
ec
t
 
to
 
the
 
te
r
ms
 
of
 
th
i
s
 
Ag
ree
ment.
 
 
2.2  
You  
ca
n  pl
a
c
e
 
y
our  
o
rd
e
r  
f
o
r  
E
qui
p
ment  
a
nd/
o
r  Se
r
vic
e
s  
b
y
;
 
(
a
)  
c
omp
l
e
t
i
n
g
 
our  
o
nl
i
ne
 
o
r
d
e
r
 
a
ppl
ic
a
t
i
on  f
o
rm  
a
t
 
our  Web
 
s
ite.
 
(b)
 
s
e
nding
 
us
 
a
 
c
omp
l
e
ted
 
o
r
d
e
r
 
a
ppl
i
ca
t
i
on
 
fo
r
m
 
b
y  post
 
or
 
b
y
 
f
a
x
 
to
 
t
h
e
 
a
ddr
e
ss
 
or
 
f
a
x  number
 
s
e
t  out
 
on  our
 
W
e
b  site;  or
 
(
c
)  t
e
lephoni
n
g
 
our  
s
a
les
 
te
a
m  on  
t
he
 
number
 
set  
o
ut  on  our  
W
e
b  site.  
 
(d)
 
using
 
t
h
e
 
p
a
rtn
e
r  site
 
w
e
b  in
t
e
r
f
ac
e
.
 
(
e
)  submi
t
t
i
ng
 
a
n  
o
rd
e
r  
u
sing
 
X
M
L
 
 
P
le
a
se
 
note
 
it
 
is
 
y
our
 
r
e
s
ponsibi
l
i
t
y  to
 
c
h
ec
k
 
that
 
y
our
 
o
r
d
e
r
 
is
 
c
o
r
re
c
t
 
b
e
fo
r
e
 
submi
t
t
i
ng
 
i
t
.  
S
hould
 
y
ou  
e
n
c
ounter
 
a
n
y
 
p
robl
e
ms  with
 
y
our  
o
r
d
e
r,  or
 
i
f
 
y
ou  h
a
v
e
 
ma
d
e
 
a
 
m
i
stake
 
with
 
y
our  o
r
d
e
r,  pl
e
a
se
 
c
ont
a
c
t  us  
o
n  
01482  900  910
.
 
 
2.3  
W
e
 
shall  not  be
 
obl
i
g
e
d  to  provide
 
the  Se
r
vi
c
e
s  an
d
/or  Equipment  to
 
y
o
u  unless  
a
nd  
unt
i
l
:  
 
(
a
)
 
w
e
 
h
a
v
e
 
s
e
nt
 
w
r
i
t
ten
 
not
i
c
e
 
to
 
y
ou
 
(
e
i
t
h
e
r
 
b
y  
p
ost,
 
f
a
x
 
or
 
e
-­‐
mail)
 
of
 
our
 
ac
c
e
ptan
c
e
 
of  the  Custo
m
e
r  
A
ppl
i
ca
t
i
on;  and
 
(b)
 
we
 
h
a
ve
 
re
ce
ived
 
a
n
y  in
i
t
i
a
l
 
Ch
a
r
g
e
s
 
due
 
f
r
o
m
 
y
ou
 
in
 
r
e
sp
e
c
t
 
of
 
the
 
S
e
rvi
ce
s
 
a
nd/
o
r  
Equipm
e
nt.
 
S
ubje
c
t
 
to
 
y
our
 
ri
g
ht
 
to
 
ca
n
ce
l
 
(if
 
y
ou
 
a
re  a
 
c
onsum
e
r)
 
a
s
 
s
e
t
 
out
 
b
e
low,  
ac
c
e
ptan
c
e  of  the  
S
e
r
v
ic
e
s
 
a
nd/or
 
Equipm
e
nt
 
b
y
 
y
ou
 
c
onsti
t
utes
 
y
our  
a
uto
m
a
t
i
c  
ac
c
e
ptan
c
e
 
of  the
 
te
r
ms
 
a
nd  
c
ondi
t
ions  of  this  
A
g
r
ee
ment;  and
 
(
c
)  in  the
 
c
a
se
 
of
 
a
n  X
M
L
 
or
d
e
r  
r
e
turn
e
d
 
a
 
succ
e
s
sful  
re
sponse
 
 
2.4
 
W
e
 
wi
l
l
 
p
r
ovide
 
y
o
u
 
with
 
tr
a
nsit
 
a
nd
 
rout
i
ng  s
e
rvi
c
e
s
 
for
 
e
-­‐
mail
 
a
nd
 
g
e
n
e
r
a
l
 
I
nte
r
n
e
t  
ac
c
e
ss.
 
W
e  will
 
(in
 
c
ons
i
d
e
r
a
t
i
on
 
of  the  Ch
a
r
g
e
s)
 
d
e
l
i
v
e
r
 
I
P
 
p
a
c
k
e
ts
 
to
 
the  Custo
m
e
r  
n
e
twork  bound
a
r
y  on
l
y
 
a
nd
 
will
 
n
ot
 
b
e
,
 
or
 
be
 
h
e
ld
 
r
e
spon
s
ib
l
e
 
fo
r
,
 
t
h
e
 
tr
a
nsi
t
,
 
routing
 
a
nd
 
d
e
l
i
v
e
r
y
 
o
f  
I
P
 
p
a
c
k
e
ts  
t
o  ind
i
vidual  wo
r
kstations  on  the
 
Custo
m
e
r  n
e
twor
k
.
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
 
 
2.5
 
W
e
 
will
 
e
nd
ea
vor
 
to
 
e
nsure
 
that
 
the
 
S
e
rvi
c
e
s
 
a
re
 
of
 
a
 
h
i
g
h
 
qu
a
l
i
t
y
.
 
In
 
o
r
d
e
r
 
to
 
maintain  
the
 
qu
a
l
i
t
y  
a
nd
 
s
a
f
e
t
y
 
of
 
the
 
S
e
rvi
ce
s,
 
a
nd
 
a
n
y
 
other
 
s
e
rv
i
ce
s
 
whi
c
h
 
we
 
p
r
ovide
 
to
 
our  
c
usto
m
e
rs,  
w
e
 
m
a
y
 
f
r
om
 
t
i
me  to  t
i
me:
 
 
(
a
)
 
suspe
n
d,
 
c
lose
 
down
 
or
 
r
e
strict
 
the
 
whole
 
or
 
a
n
y  p
a
rt
 
of
 
the
 
S
e
rvi
c
e
s
 
in
 
o
r
d
e
r
 
to
 
ca
r
r
y  out
 
e
me
r
g
e
n
c
y
 
or
 
oth
e
r
 
r
e
p
a
irs,
 
mainten
a
n
c
e
 
a
nd
/
or
 
i
m
p
r
ov
e
ments
 
or
 
to
 
p
r
e
v
e
nt
 
ov
e
rl
o
a
d  of
 
the
 
n
e
twork
 
or
 
to
 
p
re
s
e
rve
 
the
 
s
a
f
e
t
y
,
 
s
ec
u
rity
 
or
 
in
t
e
g
r
i
t
y  of
 
the
 
S
e
r
vic
e
s
 
a
nd
 
a
n
y  
I
nt
e
rn
e
t
 
t
r
a
f
f
ic
 
c
onv
e
y
e
d
 
(
a
l
t
hou
g
h
 
we
 
will
 
g
ive
 
y
ou
 
a
s  much  not
i
c
e
 
a
s
 
is
 
r
e
a
sona
b
l
y  p
rac
t
i
ca
b
l
e
 
b
e
fo
r
e
 
doing    so
 
a
nd
 
will
 
e
nd
ea
vor
 
to
 
ca
r
r
y
 
out
 
such
 
wo
r
ks
 
during
 
the  r
e
lev
a
nt  sc
h
e
duled  m
a
in
t
e
n
a
n
c
e  p
e
riods  
a
s  publ
i
s
h
e
d  
b
y
 
u
s
);  
a
nd/or
 
(b)
 
g
ive
 
y
ou
 
ins
t
ru
c
t
i
o
n
s
 
on
 
how
 
to
 
u
s
e
 
the
 
Se
rvi
ce
s.
 
You
 
a
g
r
e
e
 
to
 
c
o
mp
l
y  with
 
a
n
y  
r
e
a
sona
b
l
e
 
ins
t
ru
c
t
i
ons  we
 
m
a
y
 
g
ive
 
y
ou  in  a
c
c
o
r
d
a
n
c
e
 
with  
t
his  
C
laus
e
.
 
 
2.6
 
W
e
 
will
 
not
if
y  
y
o
u
 
a
s
 
soon
 
a
s
 
poss
i
ble
 
if
 
e
i
t
h
e
r
 
we
 
o
r
 
our
 
a
g
e
nts,
 
e
mp
l
o
y
e
e
s
,  
r
e
p
re
s
e
ntatives
 
or
 
a
n
y
o
n
e
 
e
lse
 
invo
l
v
e
d
 
in
 
p
r
ovid
i
ng  the
 
S
e
rvi
ce
s
 
a
nd
/
or
 
the
 
Equipm
e
nt,  
r
e
quire
 
a
c
ce
ss
 
to
 
y
our
 
p
r
e
m
i
s
e
s,
 
to
 
ins
t
a
ll
 
the
 
S
e
r
vic
e
s
 
a
nd/or
 
the
 
Equipm
e
nt
 
or
 
to
 
c
a
r
r
y  
out  r
e
p
a
irs,  mainte
n
a
n
c
e
 
or  
u
p
g
r
a
d
e
s.  
W
h
e
r
e
 
you  receive  such  notice
,
 
y
o
u  
a
g
ree
 
to
 
g
r
a
nt
 
us  
a
nd/or
 
such  ot
h
e
r  
p
e
rso
n
s
 
r
e
f
e
r
r
e
d
 
to,
 
a
cce
ss
 
to
 
y
our  p
re
m
i
s
e
s.
 
W
e
 
will
 
me
e
t
 
y
our
 
re
a
sona
b
le  r
e
quir
e
ments,  
a
nd
 
y
ou
 
a
g
re
e
 
to  
m
ee
t  o
u
rs,  
c
on
c
e
r
n
ing
 
the  s
a
f
e
t
y
 
of  p
e
op
l
e
 
o
n
 
y
our  
p
r
e
m
i
s
e
s.
 
 
 
2.7
 
W
e
 
m
a
y
 
ma
k
e
 
sof
t
w
a
re
 
a
v
a
i
l
a
ble
 
to
 
y
ou
 
t
h
a
t
 
e
n
a
bles
 
y
ou
 
to
 
use
 
the
 
S
e
rvi
ce
s.
 
This  softw
a
re
 
must
 
not
 
be
 
c
o
p
ied
 
or
 
mod
i
fi
e
d
 
b
y
 
y
ou
 
o
r
 
a
n
y
o
n
e  
e
lse
 
unless
 
a
l
l
ow
e
d
 
b
y
 
L
a
w.
 
You  und
e
rt
a
ke
 
a
nd
 
a
g
ree
 
that
 
y
ou
 
will
 
a
c
ce
ss
 
the
 
S
e
r
vic
e
s
 
on
l
y  via
 
u
s
e
 
of
 
th
i
s
 
softw
a
r
e
,
 
or
 
in
 
a
n  
a
l
t
e
rn
a
t
i
ve  
way
 
p
e
rmit
t
e
d  
b
y    us,  
 
a
nd  
 
y
ou  
 
will  
 
not  
 
a
t
t
e
mpt  
 
to  
 
c
ir
c
u
mvent  
 
a
n
y    
s
ec
u
ri
t
y  me
a
sur
e
s
 
inhe
r
e
nt
 
in
 
the
 
S
e
rvi
ce
s.
 
W
h
e
re
 
such
 
s
o
f
tw
a
re
 
is
 
own
e
d
 
b
y
 
or
 
l
i
ce
nsed
 
to
 
us,
 
we  wil
l
,
 
wh
e
re  poss
i
ble,
 
g
ra
nt
 
y
ou
 
a  r
e
v
o
ca
ble,
 
no
n
-­‐
tr
a
nsf
e
r
a
ble,
 
no
n
-­‐
a
ss
i
g
n
a
ble,
 
no
n
-­‐
e
x
c
lus
i
ve  l
i
ce
nse
 
to
 
use
 
it
 
for
 
the
 
dur
a
t
i
on
 
of
 
the
 
A
g
re
e
ment
 
(o
r
,
 
if
 
short
e
r
 
the
 
du
r
a
t
i
on
 
of
 
a
n
y
 
l
ic
e
n
c
e
 
o
f  the
 
softw
a
r
e
 
to
 
us).
 
W
h
e
re  the
 
u
s
e
 
of
 
such
 
soft
w
a
re  
b
y
 
y
o
u
 
r
e
quir
e
s
 
y
ou
 
to
 
e
nter
 
a
 
s
e
p
a
r
a
t
e  l
i
ce
n
c
e
 
y
ou
 
a
g
ree
 
to  do  so.
 
 
 
 
 
 
 
 
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
 
 
2.8
 
I
f
 
y
ou
 
a
r
e
 
a
 
c
ons
u
mer
 
(i.
e
.
 
y
ou
 
a
re
 
not
 
p
u
rc
h
a
si
n
g
 
e
i
t
h
e
r
 
whol
l
y
 
or
 
in
 
p
a
rt
 
for
 
y
o
u
r  busin
e
ss
 
or
 
y
ou
 
a
re
 
not
 
a
 
busin
e
ss)
 
y
ou
 
h
a
ve
 
t
h
e
 
ri
g
ht,
 
in
 
a
ddi
t
ion
 
to
 
y
our
 
other
 
r
i
g
hts,
 
to  
ca
n
c
e
l
 
the
 
A
g
ree
m
e
nt
 
(
other  than
 
for  
p
e
rson
a
l
i
s
e
d
 
or  
p
e
rish
a
ble
 
p
r
od
u
c
ts,
 
video,
 
a
udio
 
o
r  softw
a
re
 
p
r
odu
c
ts
 
whi
c
h
 
h
a
ve
 
b
ee
n
 
uns
e
a
led
 
b
y
 
y
ou,
 
or
 
other
 
p
r
od
u
c
ts
 
whi
c
h
 
we  
h
a
ve  spe
c
ified
 
a
s
 
non
-­‐
r
e
turn
a
b
le)
 
a
nd
 
re
ce
ive
 
a
 
r
e
fund
 
f
r
om
 
us.  
 
You
 
must
 
info
r
m
 
us
 
in
 
w
r
i
t
ing  if  
y
o
u
 
wish
 
to
 
ca
n
c
e
l
 
with
i
n
 
s
e
v
e
n
 
w
o
rking
 
d
a
y
s,
 
s
t
a
rting  on
 
the
 
d
a
y  
a
ft
e
r
 
t
h
e
 
c
ontr
a
c
t
 
b
e
t
w
ee
n  
y
o
u  
a
nd  t
h
e
 
Compa
n
y
 
is
 
c
on
c
lude
d
.
 
D
e
tails  of
 
y
our  
r
i
g
ht  
t
o  
c
a
n
ce
l  wi
l
l  also  be
 
pro
v
i
d
e
d  in  
t
he
 
ord
e
r
 
ac
know
l
e
d
g
e
m
e
nt  
em
a
i
l
.
 
 
The
 
steps
 
y
ou
 
n
ee
d
 
to
 
t
a
ke
 
in
 
o
r
d
e
r
 
to
 
c
on
c
lude
 
the
 
Ag
ree
m
e
nt
 
a
re
 
c
o
m
pleting
 
the
 
onl
i
ne  o
r
d
e
r  
c
o
n
fi
r
mation  and
 
making
 
p
a
y
m
e
nt  of  the  
i
ni
t
ial  f
e
e
.
 
 
I
f
 
y
ou
 
c
hoose
 
to
 
ca
n
ce
l
 
then
 
y
ou
 
must
 
r
e
turn
 
a
n
y
 
Equipm
e
nt
 
to
 
us
 
a
t
 
y
our
 
c
ost
 
a
nd
 
risk
 
a
nd  we
 
a
dvise
 
y
ou
 
to
 
e
ns
u
re
 
the
 
Equipm
e
nt
 
is
 
a
d
e
qu
a
te
l
y  insur
e
d
 
d
u
ri
n
g
 
the
 
r
e
turn
 
journ
e
y
.
 
You  must
 
e
nsure
 
that
 
y
ou  
t
a
ke
 
rea
sona
b
l
e
 
c
a
re
 
of  t
h
e
 
E
quip
m
e
nt.
 
 
I
f
 
y
ou
 
h
a
v
e
 
n
ot
 
r
e
turn
e
d
 
the
 
Equipm
e
nt
 
with
i
n
 
14
 
d
a
y
s
 
of
 
c
a
n
ce
l
l
a
t
i
on
 
or
 
wh
e
n
 
r
e
qu
e
s
t
e
d
 
b
y  us  to  do  so,  whi
c
h
e
v
e
r  
oc
c
u
r
s  
first,  we
 
ca
n
 
c
ol
l
ec
t
 
the  
E
quip
m
e
nt  f
r
om
 
y
ou
 
a
t
 
y
our
 
c
ost.
 
 
2.9
 
W
e
 
wi
l
l
 
file
 
a
 
c
o
p
y
 
of
 
the
 
c
on
c
luded
 
Ag
re
e
ment.
 
I
t
 
will
 
be
 
acce
ss
i
ble
 
on
 
r
e
qu
e
st
 
f
r
o
m  
us
.
 
I
f
 
y
ou
 
a
r
e
 
a
 
c
onsum
e
r,
 
we
 
will
 
ac
kn
o
wl
e
dge
 
r
ece
ipt
 
of
 
y
our
 
o
r
d
e
r
 
to
 
the
 
e
mail  
a
ddr
e
ss
 
y
ou  h
a
v
e
 
pro
v
id
e
d  us  with.
 
 
2.10
 
W
e
 
subsc
r
ibe
 
to
 
the
 
following
 
indust
r
y  
c
od
e
s
 
of
 
c
ondu
c
t
 
I
SP
A.
 
Copies
 
of
 
these  
ca
n  be
 
obtai
n
e
d  
a
t  
 
ht
t
p:
/
/ww
w
.ispa.o
r
g
.u
k
 
 
 
3.  
S
ER
V
ICE  
P
ERIOD
 
 
3.1
 
W
e
 
will
 
ac
t
i
v
a
te
 
the
 
S
e
rvi
ce
s,
 
a
s
 
soon
 
a
s
 
p
o
ss
i
ble
 
following
 
c
omp
l
e
t
ion
 
of
 
the
 
m
a
t
t
e
rs  r
e
fer
re
d  to  
i
n  C
l
a
use  
2
.3
 
a
bov
e
.
 
 
3.2
 
S
ubje
c
t
 
to
 
Clause
 
3.3
 
or  wh
e
r
e  othe
r
wi
s
e  specified  in
 
the  
S
p
ec
ific  
T
e
r
ms
 
a
nd
 
Condi
t
ions,  
a
nd
 
e
x
ce
pt
 
wh
e
re  te
r
m
i
n
a
ted
 
or
 
suspend
e
d
 
in
 
ac
c
o
r
d
a
n
c
e  with
 
th
i
s
 
A
g
r
e
e
ment,
 
the
 
S
e
rvi
ce
s  
will
 
be
 
pro
v
ided  
f
or
 
a
 
M
i
ni
m
um  
S
e
rvi
c
e
 
P
e
riod  of
 
12  months
 
f
r
om  
t
he
 
d
a
te  
o
f
 
ac
t
i
v
a
t
i
on
,  unless  otherwise  stated.
 
 
3.3
 
S
ubje
c
t
 
to
 
y
our
 
r
i
g
ht
 
to
 
ca
n
ce
l,
 
if
 
y
ou
 
a
re  a
 
c
onsum
e
r,
 
a
s
 
s
e
t
 
out
 
a
bo
v
e
 
u
nless
 
othe
r
wise  
te
r
m
i
n
a
ted  or  suspend
e
d
 
in
 
acc
o
r
d
a
n
c
e  with
 
th
i
s
 
A
g
r
ee
ment
 
or
 
a
men
d
e
d
 
in
 
the  
c
ontr
ac
t
 
of  
supp
l
y
,
 
all
 
S
e
r
vic
e
s
 
shall
 
be  
p
rovid
e
d
 
f
or  a  Mini
m
um
 
S
e
rvi
c
e
 
P
e
riod  of  12
 
mon
t
hs  f
r
om  
t
h
e  
date  of  activation  unless  otherwise  stated.
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
 
 
3.4
 
On
 
e
x
pi
r
y  of
 
the
 
p
e
riods
 
r
e
f
e
r
r
e
d
 
to
 
a
t
 
Claus
e
s
 
3.2
 
or
 
3.3
 
a
bove
 
(
a
s
 
a
ppro
p
ri
a
t
e
)
 
the  
S
e
rvi
ce
s
 
wil
l
,
 
unless
 
te
r
m
i
n
a
ted
 
on
 
or
 
b
e
fo
r
e
 
the
 
d
a
te
 
of
 
such
 
e
x
pi
r
y
,
 
a
uto
m
a
t
i
ca
l
l
y
 
r
e
n
e
w
 
monthly
 
unt
i
l
 
te
r
m
i
n
a
ted  pu
r
suant  to
 
th
i
s  A
g
re
e
ment.
 
 
4.  CHA
N
G
ES
 
 
4.1
 
W
e
 
a
im
 
to
 
p
r
ovide
 
t
h
e
 
S
e
rvi
ce
s
 
for
 
the
 
r
e
le
v
a
n
t
 
S
e
rvi
c
e
 
P
e
riod.
 
Ho
we
v
e
r,
 
we
 
m
a
y
 
h
a
ve
 
to  mod
if
y
,  
suspend,
 
v
a
r
y
 
or
 
discontinue
 
the
 
whole
 
or
 
a
n
y
 
p
a
rt    of
 
the
 
S
e
rvi
ce
s    
(i
n
c
lud
i
n
g
,  without
 
l
i
m
i
tation,
 
a
n
y  
c
od
e
s
 
or
 
a
c
ce
ss
 
d
e
tails
 
or
 
te
c
hnic
a
l
 
s
p
ec
ifi
c
a
t
i
ons
 
a
ssoci
a
ted
 
with
 
the  
S
e
rvi
ce
s)
 
a
nd
 
will
 
e
nd
e
a
vor
 
to
 
g
ive
 
y
ou
 
a
s
 
mu
c
h
 
not
i
c
e
 
a
s
 
is
 
r
e
a
sona
b
l
y  
p
rac
t
i
ca
b
l
e
 
if
 
we  n
ee
d  to  do  so.
 
 
4.2
 
W
e
 
m
a
y  h
a
ve
 
to
 
c
h
a
nge
 
the
 
te
r
ms
 
a
nd
 
c
o
ndi
t
ions
 
of
 
the
 
A
g
re
e
ment.
 
W
h
e
re
 
th
i
s
 
is  
n
ece
ss
a
r
y  
w
e
 
will
 
not
i
f
y
 
y
o
u
 
in
 
a
d
v
a
n
c
e
 
b
e
f
o
re
 
the
 
c
h
a
n
g
e
s
 
to
 
the
 
t
e
rms
 
a
nd
 
c
ondi
t
ions
 
take  
e
f
f
e
c
t,
 
a
nd
 
publ
i
sh
 
d
e
tai
l
s
 
of
 
a
ll
 
c
h
a
n
g
e
s
 
on
 
our  Web  site  
b
e
fo
r
e
 
t
h
e
y  take
 
e
f
f
e
c
t.
 
W
e  
will
 
c
om
m
unic
a
te  these
 
c
h
a
n
g
e
s
 
a
t
 
the  
s
a
me  t
i
me  via  the  
e
mail
 
a
dd
r
e
ss
 
stor
e
d
 
on
 
r
e
c
o
rd
 
for  
y
o
ur
 
c
onn
ec
t
i
on.
 
You
 
a
r
e
 
r
e
spons
i
ble
 
for  the
 
ma
i
nten
a
n
c
e
 
of
 
a
 
c
o
r
r
e
c
t
 
a
n
d
 
fun
c
t
i
oning  
e
mail  
a
ddr
e
ss.
 
 
4.3  
W
e
 
will
 
e
nd
e
a
vor
 
to
 
let
 
y
ou  know
 
a
bout
 
a
n
y
 
c
h
a
n
g
e
 
r
e
f
e
r
r
e
d  to
 
in  
C
l
a
use  
4
.2  
a
t
 
le
a
st  
o
n
e  mon
t
h  b
e
fo
r
e
 
it
 
h
a
pp
e
ns.
 
 
 
5.  CON
D
I
T
IONS
 
OF
 
U
S
E
 
 
5.1
 
You
 
a
g
re
e
 
that
 
y
ou
 
w
i
l
l
 
p
r
omp
t
l
y  p
r
ovide
 
us
 
with
 
a
ll
 
info
r
mation
 
that
 
we
 
m
a
y
 
r
e
a
so
n
a
b
l
y  r
e
quire  in
 
o
r
d
e
r  to
 
p
r
ov
i
de  the
 
S
e
rvi
ce
s
 
a
nd
 
p
e
rf
o
r
m
 
a
ll
 
of  our  other  obl
i
g
a
t
i
ons
 
und
e
r  th
i
s  
a
g
ree
m
e
nt.
 
 
5.2
 
You
 
a
g
r
e
e
 
that
 
y
ou
 
will
 
be
 
r
e
spons
i
ble
 
for  
a
ll
 
use
 
of
 
the
 
S
e
r
v
ic
e
s
 
a
nd
 
(unl
e
ss,
 
we  h
a
ve  
a
g
ree
d
 
to
 
supp
l
y  it
 
a
s
 
p
a
rt
 
of
 
the
 
Equipm
e
nt)
 
f
or
 
p
r
ovid
i
ng
 
a
 
c
ompu
te
r,
 
modem,
 
a
nd
 
a
ll  
a
ddi
t
ional
 
e
quip
m
e
nt
 
a
nd/or
 
s
e
rvi
ce
s
 
(in
c
lud
i
n
g
,
 
without
 
l
i
m
i
tation,
 
a  tel
e
phone
 
l
i
n
e
,
 
if  
r
e
quir
e
d
)
,
 
a
nd
 
for
 
obtai
n
ing
 
a
n
y
 
p
e
rmits
 
a
nd/or
 
l
i
ce
n
s
e
s
 
whi
c
h
 
a
re
 
n
e
c
e
s
s
a
r
y
 
f
o
r
 
c
on
n
ec
t
i
n
g  to,
 
a
nd
 
ac
c
e
ss
i
n
g
,
 
t
h
e
 
S
e
rvi
ce
s.
 
You
 
a
g
ree
 
that
 
y
o
u
 
a
re
 
r
e
spons
i
ble
 
for
 
c
omp
l
y
i
n
g
 
with
 
a
ll  te
r
ms
 
a
nd
 
c
ondi
t
ions
 
(
i
n
c
lud
i
n
g
,
 
without
 
l
i
m
i
t
a
t
i
on,
 
te
r
ms
 
of
 
p
a
y
me
n
t)
 
r
e
lating  to
 
a
n
y  tel
ec
om
m
unic
a
t
i
ons  
se
r
v
ice
,  which
 
is  r
e
q
ui
r
e
d  
b
y
 
y
o
u  to  
a
cce
ss  
t
he
 
Se
rvi
c
e
s.
 
 
 
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

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t
d

2
0
12

 
5.3
 
You
 
a
re
 
r
e
spons
i
b
l
e
 
for
 
e
nsuri
n
g  
that
 
the
 
S
e
rvi
ce
s
 
a
nd/or
 
Equipm
e
nt
 
a
re
 
used
 
in  
acc
o
r
d
a
n
c
e  with
 
the  A
g
r
ee
ment.
 
I
f
 
y
ou
 
b
r
e
ac
h
 
the  Ag
ree
m
e
nt
 
we  m
a
y
,
 
in
 
our  sole
 
disc
re
t
i
on,  
e
i
t
h
e
r:
 
(
a
)
 
suspend
 
or
 
t
e
rmin
a
te
 
th
i
s
 
A
g
re
e
ment
 
a
nd/or
 
a
n
y
 
of
 
the
 
S
e
rv
i
ce
s
 
in
 
w
h
ole
 
or
 
in
 
p
a
rt,  for
 
a
n
y
 
p
e
riod  
w
hich  
w
e
 
shall  d
e
te
r
m
i
ne
 
without
 
not
i
c
e
 
or  
r
e
fund;
 
(b)
 
make
 
a
 
re
a
sona
b
le
 
a
d
di
t
ional  
c
h
a
r
g
e  to  co
v
e
r  
o
ur
 
c
osts
 
incu
r
r
e
d
;  
or
 
(
c
)  blo
c
k
 
ac
c
e
ss  
t
o  
a
n
y
 
p
a
rt  of
 
the  Se
r
v
i
c
e
s.
 
 
5.4
 
I
f,
 
while
 
usi
n
g  the
 
S
e
rvi
ce
s,
 
y
ou
 
discov
e
r
 
th
a
t
 
a
nother
 
p
e
rson
 
is
 
using
 
the
 
S
e
rvi
c
e
s,
 
a
nd
 
f
a
i
l
ing
 
to  do  so  in  a
c
c
o
r
d
a
n
c
e
 
with  
t
he
 
A
g
ree
m
e
nt,
 
y
ou  must  
i
n
f
o
r
m  us  i
m
medi
a
te
l
y
.
 
 
5.5
 
You
 
a
g
r
e
e
 
that
 
y
ou
 
w
i
l
l,
 
a
t
 
a
ll
 
t
i
mes
 
a
nd
 
for
 
wh
a
tev
e
r
 
purp
o
s
e
,
 
use
 
the
 
S
e
rvi
ce
s
 
a
nd/or
 
the
 
e
quip
m
e
nt  
i
n  
c
omp
l
ian
c
e
 
with  all
 
L
a
ws.
 
 
5.6
 
I
n
 
a
ddi
t
ion
 
to
 
Clau
s
e  5.5,
 
y
ou
 
a
g
ree  that
 
y
o
u
 
will
 
not
 
use,
 
a
nd
 
will  take  
a
ll
 
n
e
c
e
ssa
r
y  
p
reca
ut
i
ons  to  
e
nsu
r
e
 
th
a
t  nobo
d
y
 
e
lse  u
s
e
s,  the  Se
r
vic
e
s
 
a
nd/or  the
 
Equi
p
ment:
 
(
a
)  
f
r
a
udulent
l
y
 
or
 
in  co
n
n
ec
t
i
on  with  a
n
y
 
c
rimin
a
l  
of
fe
n
c
e
;
 
(b)
 
to  send,  kno
w
i
n
g
l
y
 
re
ce
ive,  uplo
a
d,  d
o
wnlo
a
d,
 
or  use
 
a
n
y
 
m
a
te
r
ial  wh
i
c
h  is  
of
fe
nsive,  
a
busiv
e
,
 
inde
c
e
nt,
 
d
e
fa
mato
r
y
,
 
ob
s
ce
ne
 
or  
m
e
n
ac
i
n
g
,
 
or  in
 
b
r
e
a
c
h
 
of  
c
o
p
y
r
i
g
ht,  
c
onfid
e
n
c
e
,  p
r
iv
a
c
y
 
or  
a
n
y
 
other
 
r
i
g
hts;
 
(c
)  to  
c
a
use  
a
nn
o
y
a
n
ce
,  
i
n
c
onv
e
nien
c
e
 
or  
a
n
x
ie
t
y
;
 
(d)
 
to
 
"
spa
m
"  or
 
to
 
s
e
nd
 
or
 
p
r
ovide
 
unsolicited
 
a
dv
e
rtis
i
ng  
o
r
 
p
r
omo
t
ion
a
l
 
mat
e
ri
a
l
 
o
r
,  
knowin
g
l
y  to
 
r
e
c
e
ive
 
responses
 
to
 
a
n
y  spam,
 
unsolicited
 
a
dv
e
rtis
i
ng
 
or
 
p
r
omo
t
ional  
mat
e
ri
a
l  s
e
nt  or  p
r
ovi
d
e
d
 
b
y
 
a
n
y
 
th
i
rd  
p
a
r
t
y
;
 
(
e
)
 
in
 
a
n
y
 
w
a
y
 
whi
c
h,
 
in
 
our
 
r
e
a
sona
b
le
 
opin
i
on,
 
is
 
or
 
is
 
l
i
k
e
l
y  to
 
be
 
d
e
t
r
i
m
e
ntal
 
to
 
t
h
e  
p
r
ovis
i
on  of
 
se
r
vic
e
s
 
to
 
y
ou  or
 
a
n
y
 
of  o
u
r
 
c
usto
me
rs,  or
 
to  our  business  
a
n
d
/or  
re
putation;  (
f
)
 
in
 
c
ontr
a
v
e
nt
i
on
 
of
 
a
n
y  l
i
ce
n
c
e
s
 
or
 
th
i
rd
 
p
a
r
t
y  r
i
g
hts,
 
or
 
i
n
 
c
ontr
a
v
e
nt
i
on
 
of
 
our  A
cce
p
t
a
ble  Use
 
P
ol
i
c
ies;
 
or
 
(g)
 
in  a  
w
a
y
 
t
h
a
t  does  not  comp
l
y
 
with  a
n
y
 
ins
t
ru
c
t
ions  provid
e
d  to
 
y
o
u
.
 
 
 
5.7
 
You
 
m
a
y
 
use
 
the
 
S
e
rvi
ce
s
 
to
 
l
i
nk
 
to
 
other
 
n
e
twor
k
s
 
wo
r
l
d
-­‐
wid
e
,
 
p
r
ovided
 
that    
y
ou  
c
omp
l
y
,
 
a
t
 
a
ll
 
t
i
mes,
 
with
 
a
n
y
 
pol
i
c
ies
 
a
nd/or
 
t
e
r
ms
 
a
nd
 
c
ondi
t
ions
 
i
m
po
s
e
d
 
b
y
 
the
 
op
e
r
a
tors  of
 
such
 
other
 
n
e
twor
k
s.
 
 
5.8
 
You
 
a
g
r
e
e
 
that
 
y
ou
 
will
 
not
 
p
e
r
f
o
r
m
 
or
 
a
l
l
ow
 
a
n
y
one
 
e
lse
 
to
 
p
e
r
f
o
r
m
 
a
n
y
 
un
a
uth
o
ris
e
d
 
I
P
 
or
 
P
o
r
t  
m
ul
t
ic
a
st
i
n
g
,  spoofin
g
,  br
o
a
d
c
a
st
i
n
g
,  v
e
c
t
o
r
in
g
,  
f
i
l
te
r
i
n
g
 
t
r
a
nslation  or
 
r
out
i
n
g
.
 
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

5.9  
You  
a
g
ree
 
to:
 
(
a
)
 
k
ee
p
 
a
n
y
 
r
ec
o
r
ds
 
of
 
y
o
ur
 
Us
e
r
 
N
a
me
(
s
)
 
a
nd/or
 
P
a
sswo
r
d
(
s)
 
in
 
s
e
p
a
rate
 
pla
ce
s
 
a
nd  take
 
a
ll
 
n
e
c
e
ssa
r
y
 
steps  
t
o  
e
nsure
 
their
 
s
ec
u
r
i
t
y
;  
a
nd
 
(b)
 
k
ee
p
 
y
our
 
Us
e
r
 
N
a
me
(
s)
 
a
nd/or
 
P
a
sswo
r
d
(
s
)
 
p
r
ivate
 
a
nd
 
c
onfid
e
nt
i
a
l
 
a
nd
 
e
nsur
e
,
 
a
t  
a
ll
 
t
i
mes,  th
a
t  
i
t  (or
 
th
e
y
)
 
do  not  be
c
ome  kno
w
n  to
 
a
n
y
o
n
e
 
e
lse.
 
5.10
 
You
 
a
g
re
e
 
that
 
y
ou
 
will
 
not
if
y  us
 
i
m
medi
a
te
l
y  
i
f
 
y
ou
 
b
ec
ome
 
a
w
a
r
e
 
of
 
a
n
y  
c
h
a
n
g
e
 
in  
c
ir
c
ums
t
a
n
c
e
s
 
whi
c
h
 
m
a
y
 
l
ea
d
 
y
ou
 
to
 
b
e
l
i
e
v
e
 
t
h
a
t
 
y
our
 
U
s
e
r
 
N
a
m
e
(s)
 
a
nd/or
 
P
a
sswo
r
d
(
s)  h
a
ve
 
b
e
c
ome  kno
w
n  to  
an
y
one
 
e
l
s
e
.
 
 
5.11  
You  
a
g
ree
 
that  we
 
m
a
y
,  
f
rom  time  to  t
i
me,  
a
nd,  wh
e
re
 
poss
i
ble,  on
 
g
i
ving
 
y
ou  
r
e
a
sona
b
l
e
 
not
i
ce
,  suspe
n
d  
a
nd/or  
c
h
a
n
ge
 
y
our  
U
s
e
r  
Na
m
e
(s)
 
a
nd/or
 
P
a
ss
w
o
r
d
(
s).  
Y
ou  
a
lso  
a
g
re
e
 
t
h
a
t
 
y
ou
 
will
 
not  ch
a
nge
 
or  
a
t
t
e
mpt
 
to  c
h
a
n
ge
 
y
o
u
r  
U
s
e
r  
Na
me
 
a
t  a
n
y
 
t
i
me.
 
 
5.12
 
A
n
y
 
m
a
n
a
g
e
d
 
h
a
r
d
w
a
r
e
,
 
a
nd/or
 
rou
t
e
rs,
 
w
h
ich
 
y
ou
 
pur
c
h
a
se
 
f
r
om
 
us,
 
will
 
be
 
test
e
d
 
b
y  
us
 
a
nd
 
c
onfi
g
u
r
e
d
 
to
 
me
e
t
 
y
our
 
b
a
sic
 
n
e
twork
 
a
n
d
 
I
nte
r
n
e
t
 
spe
c
ific
a
t
i
ons.
 
W
e  
ca
nnot
 
support  
a
n
y  
a
l
t
e
r
a
t
i
o
n
s  
 
to  
 
the  
 
c
onfi
g
u
r
a
t
i
on  
 
of  
 
such  
 
E
quip
m
e
nt  
 
a
nd  
 
a
n
y    s
u
c
h  
 
a
l
t
e
r
a
t
ions  
 
will  invalidate
 
our  suppo
r
t  o
b
l
i
g
a
t
i
on  (if
 
a
n
y
)
 
re
l
a
t
i
ng
 
t
o  su
c
h  Equipm
e
nt.
 
 
5.13
 
Tit
l
e
 
to
 
a
n
y  Equip
m
e
nt,
 
whi
c
h
 
we
 
h
a
ve
 
a
g
r
e
e
d
 
to
 
s
e
ll
 
to
 
y
o
u
,
 
will
 
remain
 
with
 
us
 
unless  
a
nd  unt
i
l
 
y
ou  h
a
v
e
 
p
a
id  
a
ll
 
sums  due
 
to  us  in  r
e
spe
c
t  of  su
c
h  Equipm
e
nt.
 
 
5.14
 
A
n
y  
f
a
ult
 
with
 
the
 
S
e
rvi
ce
s
 
a
nd/or
 
the
 
Equ
i
pment,
 
whi
c
h
 
y
ou
 
d
e
t
e
c
t
 
must
 
be
 
r
e
port
e
d
 
to  us  as  soon  
a
s  possib
l
e
 
e
i
t
h
e
r
:
-­‐
 
(
a
)  
b
y
 
tel
e
pho
n
e
 
on
 
01482    900  910
;
 
(b)
 
b
y
 
e
-­‐
mail  s
e
nt  
t
o  us  
a
t
:
 
support@lv3.co.uk
 
(
c
)  online  vi
a  our  web  site  
or
 
(d)  to
 
such
 
other  tel
e
ph
o
ne
 
number  or
 
e
mail
 
a
d
d
r
e
ss
 
or
 
a
t
 
such
 
other  
W
e
b
 
si
t
e
 
a
s
 
we  
m
a
y  not
if
y
 
to
 
y
ou  f
r
om  
t
i
m
e
 
t
o  t
i
me  
f
or
 
th
i
s  purpos
e
.
 
 
5.15
 
You
 
a
g
re
e
 
that
 
w
e
 
m
a
y
,
 
a
t
 
a
n
y  t
i
me,
 
s
c
a
n
 
a
n
y
 
I
P
 
a
dd
r
e
sses
 
a
l
l
o
ca
ted
 
to
 
y
ou
 
f
o
r
 
a
n
y
th
i
n
g  whi
c
h
 
m
a
y  
a
f
f
e
c
t
 
the
 
s
e
c
u
r
i
t
y
 
o
f
 
the
 
S
e
rvi
c
e
s
 
(i
n
c
lud
i
ng
 
op
e
n
 
r
e
l
a
y
s
 
a
nd/or
 
op
e
n
 
p
r
o
x
ies
 
or  
e
quival
e
nt).
 
 
5.16
 
I
f,
 
a
s
 
p
a
rt
 
of
 
the
 
S
e
rvi
ce
s,
 
y
ou
 
a
r
e
 
p
r
ovid
e
d
 
with
 
W
e
b
 
spa
c
e
 
to
 
e
n
a
ble
 
y
ou
 
to
 
upload  
y
o
ur  
o
wn  
W
e
b  sites:
 
 
(
a
)  You
 
a
re
 
r
e
spons
i
ble  
f
or  (
a
nd  will
 
hold
 
us
 
h
a
r
m
l
e
ss
 
a
g
a
ins
t
)  
a
n
y
 
a
nd  
a
l
l
 
c
ost
s
,  
c
laims,  
los
s
e
s,  
 
e
x
p
e
nses,      d
a
mag
e
s,    
 
a
w
a
rds,      
p
ro
c
e
e
din
g
s,    
 
d
e
m
a
nds    
 
a
nd    
 
o
t
h
e
r      l
i
a
bi
l
i
t
ies  
(ho
w
soever
 
a
rising)
 
in
 
c
onn
ec
t
i
on
 
with
 
a
n
y
 
m
a
t
e
ri
a
l
 
that
 
e
i
t
h
e
r
 
y
ou
 
or
 
a
n
y
o
ne
 
e
lse
 
puts  on
 
y
our  W
e
b  si
t
e
(
s
);  
a
nd
 
(b)
 
Your
 
c
onta
c
t
 
d
e
tails
 
must
 
be
 
c
le
a
r
l
y  
v
is
i
ble
 
o
n
 
y
our
 
W
e
b
 
si
t
e
(s)
 
a
nd
 
u
pd
a
ted
 
a
s
 
soon  
a
s  poss
i
ble  
a
ft
e
r
 
a
n
y
 
c
h
a
n
g
e
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

5.17  
W
h
e
re
 
we
 
r
e
nt
/
hire
 
e
quip
m
e
nt  
t
o
 
y
ou  it
 
will
 
be
 
our  
p
roper
t
y
 
a
t  all  
t
i
m
e
s.  You  
a
r
e  r
e
spons
i
ble  
f
or
 
maki
n
g
 
s
u
r
e
 
that  our
 
e
quip
m
e
nt  
i
s
 
sa
f
e
 
a
nd  u
s
e
d  
pr
o
p
e
r
l
y
 
a
t  all  
t
i
m
e
s,  and
 
a
g
re
e
 
to
 
follow  the
 
man
u
f
a
ctu
r
e
r

s  in
s
tru
c
t
i
ons  
a
n
d  
a
n
y
 
ot
h
e
r  instru
c
t
i
ons
 
we
 
g
ive  to
 
y
ou.  You  
a
g
ree
 
that
 
y
ou  
a
r
e
 
r
e
spons
i
ble  
f
or
 
a
n
y
 
los
s
,  the
f
t  
or  d
a
m
a
ge
 
to  
t
he
 
e
qu
i
pment  re
g
a
rd
l
e
ss  of  how
 
it
 
h
a
p
p
e
ns,  a
n
d  for
 
a
r
r
a
n
g
i
n
g
 
a
p
p
r
opri
a
te  insur
a
n
c
e
 
to  c
o
v
e
r  a
g
a
inst
 
th
i
s.  
W
i
t
hin  14  c
a
lend
a
r  d
a
y
s
 
of
 
se
r
vice
 
t
e
rmin
a
t
i
on,  the  
e
quip
m
e
nt  
m
ust  be  
re
t
u
rn
e
d  in  good  wo
r
king  
c
ondi
t
ion  
t
o  our
 
of
f
ice
 
a
t
 
y
o
u
r  
c
ost  and  
r
i
s
k.
 
I
f
 
y
ou  f
a
il
 
to  do  so,  we
 
re
s
e
r
v
e
 
the  ri
g
ht  
t
o  
c
h
ar
g
e
 
y
ou  f
o
r  
r
e
pla
ce
ment  of
 
the
 
e
quip
m
e
nt  at  the  m
a
rk
e
t  
r
a
te  
c
u
r
r
e
nt  at  the  ti
m
e  of
 
r
e
turn.  
P
a
y
ment  
f
o
r  s
u
c
h  
c
h
a
r
g
e
s  mu
s
t  be  
r
e
ce
i
v
e
d  with
i
n  7  wo
r
king
 
d
a
y
s
.
 
 
6.  N
AM
ES
 
 
6.1
 
I
n
 
the
 
e
v
e
nt
 
that
 
we
 
p
r
ovide
 
y
ou
 
with
 
dom
a
in
 
n
a
me
 
s
e
rvi
ce
s,
 
the
 
f
o
l
l
owing
 
p
r
ovis
i
ons  will
 
a
pp
l
y
:
 
(
a
)
 
You
 
c
onfi
r
m
 
that
 
y
o
u
 
a
re  the
 
own
e
r
 
o
f
,
 
a
nd/or
 
that
 
y
ou
 
h
a
ve
 
full
 
r
i
ghts
 
to
 
use,
 
a
n
y  
tr
a
de
 
(
or
 
ot
h
e
r)
 
n
a
me  or
 
ma
r
k,  or
 
a
n
y
 
N
a
me,  
r
e
q
u
e
sted  
b
y
 
or
 
a
l
l
o
c
a
ted  to
 
y
o
u
;
 
(b)
 
W
e
 
ca
nnot
 
g
u
a
r
a
ntee
 
that
 
a
n
y  N
a
m
e
 
r
e
qu
e
st
e
d
 
b
y
 
y
o
u
 
will
 
be
 
a
v
a
i
l
a
b
le
 
or
 
a
ppro
v
e
d  for
 
us
e
;
 
(
c
)
 
I
f
 
w
e
 
h
a
ve
 
r
ea
sona
b
le
 
g
roun
d
s
 
to
 
b
e
l
i
e
ve
 
that
 
the
 
use
 
b
y
 
y
ou
 
of
 
a
n
y
 
N
a
me
 
is
 
or
 
would  be
 
in
 
b
r
e
a
c
h
 
of
 
Clause
 
6
.
1
(
a
)
 
a
bov
e
,
 
we
 
m
a
y  r
e
f
use
 
to
 
a
l
l
o
c
a
te
 
o
r
 
cea
s
e
 
t
o
 
p
r
ovide
 
y
ou  with  
t
he
 
n
a
me,  
a
nd  
a
sk
 
y
ou  to  choose
 
a
 
r
e
pla
c
e
m
e
n
t
;  and
 
(d)
 
I
nte
r
n
e
t
 
domain
 
n
a
mes
 
a
re  
re
g
is
t
e
r
e
d
 
a
nd/or
 
p
r
ovided
 
to
 
y
ou
 
in
 
a
c
c
o
r
d
a
n
c
e  with
 
a
ll  t
e
rms
 
a
nd
 
c
ondi
t
ions
 
is
s
u
e
d
 
b
y  the
 
re
g
ulato
r
y  b
od
y
 
r
e
spons
i
ble
 
f
o
r
 
the
 
m
a
in
t
e
n
a
n
c
e
 
of  such  domain
 
n
a
m
e
s
 
in
c
lud
i
n
g
,
 
but
 
not
 
l
i
m
i
ted
 
to,
 
Nominet,
 
N
e
twork
 
S
olu
t
ions
 
a
n
d  Op
e
n
S
R
S
,  
c
opies  of  wh
o
se
 
te
r
ms  and  
c
ondi
t
ions  
a
re
 
a
v
a
i
l
a
b
l
e
 
a
t:
 
(i)  
ht
t
p:
/
/ww
w
.nom
i
n
e
t.or
g
.uk/no
m
ine
t
-­‐
t
e
rms
 
a
nd
 
(ii)
 
ht
t
p:
/
/ww
w
.n
e
two
r
ksolut
i
ons.
c
om
/
e
n_US
/
l
e
g
a
l
/
stati
c
-­‐
s
e
rvi
c
e
-­‐
a
g
r
ee
m
ent.
j
ht
m
l
 
;
 
a
nd
 
(iii)  
ht
t
p:
/
/ww
w
.op
e
nsrs.
c
om
/
do
c
s/contr
ac
ts
/S
e
rv
i
ce
s_
A
g
r
ee
ment_4.3.pdf
 
or
 
such
 
other
 
W
e
b  sites  
a
s  m
a
y
 
r
e
pla
c
e
 
the  
a
bo
v
e
 
W
e
b  sites  
f
rom  time  to  t
i
me.
 
 
 
6.2
 
You
 
a
g
re
e
 
that
 
a
ll
 
static
 
I
P
 
a
d
d
r
e
sses
 
a
re
 
a
l
l
o
ca
ted
 
to
 
y
ou
 
on
 
a
 
r
e
ntal
 
on
l
y  b
a
sis
 
a
nd
 
will  
r
e
main  our
 
pro
p
e
r
t
y
 
a
t  all
 
t
i
mes.
 
 
7.  INT
E
LLECTU
A
L  
P
RO
P
ERTY  
R
I
G
H
T
S
 
 
7.1
 
I
f,  in  our
 
opin
i
on,  the
 
disp
la
y
 
of
 
a
n
y
 
mat
e
r
i
a
l  or  info
r
mation,  provided  
b
y  
y
o
u,  is  or  
w
ould  be
 
in
 
b
reac
h
 
of
 
a
n
y  r
i
g
hts
 
(in
c
lud
i
ng
 
I
n
t
e
l
l
ec
t
u
a
l
 
P
rop
e
r
t
y  r
i
g
hts)
 
in
 
that
 
mat
e
ri
a
l
 
or  
info
r
mation,  we
 
m
a
y
 
r
e
f
u
se
 
or  t
e
rmin
a
te  s
u
c
h  displ
a
y
.
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

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©

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o
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y
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ght

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7.2
 
You
 
a
g
ree
 
that,
 
a
ll
 
c
o
p
y
i
n
g
,
 
r
e
dis
t
ribution
 
or
 
publ
i
ca
t
i
on
 
of
 
a
n
y  
mat
e
ri
a
l
 
or
 
info
r
mation  subj
ec
t
 
to
 
a
n
y
 
ri
g
h
ts
 
(in
c
l
uding
 
I
ntelle
c
tual
 
P
rop
e
r
t
y  r
i
g
hts)
 
of
 
a
 
th
i
rd
 
p
a
r
t
y  will
 
be
 
ca
r
r
ied
 
out  
b
y  
y
ou  (
o
r  on
 
y
our  
be
h
a
l
f)
 
i
n  
a
c
c
o
r
d
a
n
c
e
 
with  all
 
r
e
lev
a
nt  
l
a
ws.
 
 
8.  CHA
R
G
ES
 
 
8.1
 
E
x
ce
pt
 
a
s
 
othe
r
wise
 
p
r
ovided
 
in
 
the
 
A
g
re
e
m
e
nt,
 
a
ll
 
Ch
a
rg
e
s
 
a
nd
 
other
 
sums
 
due  f
r
om
 
y
ou  in
 
r
e
spe
c
t
 
of
 
the
 
S
e
rvi
c
e
s
 
a
nd/or
 
Equipm
e
nt
 
shall
 
be  s
e
t
 
out
 
in
 
the
 
P
r
i
c
e
 
L
ist
 
a
nd/or
 
the  
Custo
m
e
r  
A
ppl
i
ca
t
i
on  
a
nd/
o
r  the
 
invo
i
c
e
 
re
l
a
t
i
ng
 
t
o  su
c
h  
E
quip
m
e
nt  and/or
 
S
e
rvi
ce
s.
 
 
8.2
 
You
 
shall
 
p
a
y  the
 
C
h
a
r
g
e
s
 
(
without
 
a
n
y
 
s
e
t
 
o
f
f
 
or
 
d
e
du
c
t
i
on
 
of
 
a
n
y
 
kind)
 
on
 
e
i
t
h
e
r
 
a  
mon
t
h
l
y
,
 
q
u
a
rt
e
r
l
y  
or
 
a
n
nu
a
l
 
b
a
sis
 
a
s
 
stat
e
d
 
in
 
the
 
Custo
m
e
r
 
Applic
a
t
i
on
 
a
nd/or
 
the
 
P
ri
c
e
 
L
ist  
a
nd/or
 
the
 
invo
i
c
e
 
r
e
f
e
r
red
 
to
 
a
t  Clause
 
8.1
 
a
bov
e
.
 
W
h
e
re  p
a
y
ment
 
is
 
not
 
m
a
de
 
in
 
acc
o
r
d
a
n
c
e  with
 
these
 
te
r
ms,
 
the
 
C
u
sto
m
e
r
 
shall
 
p
a
y
 
in
t
e
r
e
st
 
on
 
a
n
y
 
un
p
a
id
 
a
moun
t
s
 
ca
lcul
a
ted
 
a
t
 
6%  
a
bove
 
B
a
r
c
l
a
y
s  
B
a
nk  
P
l
c
’s  b
a
se
 
r
a
te  
f
or
 
t
h
e
 
t
i
me  b
e
ing
 
in  f
o
r
c
e
 
ca
lcul
a
t
e
d  
o
n  a
 
d
a
i
l
y
 
b
a
si
s
.
 
 
8.3
 
All
 
a
moun
t
s
 
p
a
y
a
ble
 
b
y
 
y
ou
 
in
 
a
c
c
o
r
d
a
n
c
e
 
with
 
the
 
A
g
ree
m
e
nt
 
s
h
a
ll
 
be
 
e
x
c
lus
i
ve
 
of  V
a
lue
 
Add
e
d
 
T
a
x
 
(
"
V
A
T
"
),
 
or
 
a
n
y
 
other
 
a
ppl
ic
a
ble
 
t
a
x
 
or
 
du
t
y
,
 
whi
c
h
 
shall
 
be
 
p
a
y
a
ble
 
in  
a
ddi
t
ion  
t
o  
a
ll
 
such
 
a
moun
t
s  due
 
f
rom
 
y
ou.
 
 
8.4
 
 
a)  
W
h
e
re
 
y
ou
 
a
re
 
a
 
B
u
siness
 
Us
e
r,
 
with
 
a
 
c
r
e
dit
 
a
c
c
ount,
 
we
 
w
i
ll
 
s
e
nd
 
y
ou
 
a
 
V
AT  invo
i
c
e
 
followi
n
g
 
c
omp
l
e
t
i
on
 
of
 
the
 
p
rovision
 
o
f
 
the
 
S
e
rv
i
ce
s
.  Credit  terms  are  subject  to  
acceptance  on  any  of  
the  following  terms,  14days  /  21days  /  30days  /  60days.
 
b)  
W
h
e
r
e
 
y
ou
 
a
re
 
a
 
B
usine
s
s  Us
e
r
 
with
 
no
 
c
r
e
dit
 
fa
c
i
l
i
t
y
,
 
w
e
 
will
 
s
e
nd
 
y
o
u
 
a
 
V
AT
 
re
ce
ipt
 
followi
n
g  
r
e
c
e
ipt
 
b
y  us
 
of
 
y
o
u
r  p
a
y
m
e
nt.
 
 
c)  
Where
 
y
ou
 
a
r
e
 
not  a  
B
usiness
 
Us
e
r,
 
a
 
p
a
y
m
e
nt
 
r
e
c
e
ipt
 
will
 
be
 
se
n
t  
t
o
 
y
ou  upon
 
y
our  
w
r
i
t
ten  r
e
qu
e
st.
 
 
8.5
 
You
 
a
g
ree
 
that
 
y
ou
 
will
 
not
if
y  us
 
a
s
 
soon
 
a
s
 
p
o
ss
i
ble
 
of
 
a
n
y  
c
h
a
n
g
e
 
in
 
y
o
u
r
 
c
r
e
di
t
/debit  
ca
rd  or  b
a
nk
 
a
c
c
ount
 
d
e
tails.
 
S
hould
 
y
ou
 
te
r
m
i
n
a
te
 
the
 
S
e
rvi
ce
s
 
in
 
ac
c
o
r
d
a
n
c
e  with
 
th
i
s  
Ag
ree
ment,  it
 
is
 
y
our  
r
e
spons
i
bi
l
i
t
y
 
to  
t
e
rmin
a
te
 
a
n
y
 
standi
n
g
 
or
d
e
r  
w
i
t
h
 
y
our  
ba
nk.
 
 
8.6
 
I
f
 
y
ou
 
use
 
the
 
S
e
rv
i
ce
s
 
a
nd/or
 
Equi
p
ment
 
othe
r
wise
 
than
 
in
 
the
 
c
o
u
rse
 
of
 
a
 
busin
e
ss,  tr
a
d
e
,
 
p
r
o
f
e
ss
i
on
 
or
 
o
c
c
up
a
t
i
on,
 
we
 
m
a
y  i
n
c
re
a
s
e
 
the
 
a
mount
 
p
a
y
a
ble
 
b
y
 
y
o
u
 
for
 
S
e
rv
i
ce
s  
a
nd/or
 
Equipm
e
nt
 
b
y
 
g
i
ving
 
y
ou
 
o
n
e
 
mon
t
h
'
s
 
n
ot
i
c
e
 
in
 
w
r
i
t
in
g
.
 
I
f
 
y
ou
 
a
re
 
a
 
c
onsum
e
r,
 
a
nd  th
i
s
 
c
h
a
nge  is
 
to
 
y
our
 
si
g
nif
i
c
a
nt
 
disadv
a
nt
a
g
e
,
 
y
ou
 
m
a
y
,
 
with
i
n
 
fou
r
t
e
e
n
 
d
a
y
s
 
of
 
r
e
c
e
ipt
 
of  such  not
i
ce
,  
ca
n
c
e
l  
 
th
i
s  
 
Ag
r
e
e
ment  
 
b
y    not
i
c
e  
 
to  
 
us  
 
in  
 
w
r
i
t
ing  
 
in  
 
a
cc
o
r
d
a
n
c
e  
 
with  
 
the  Mini
m
um
 
C
a
n
ce
l
l
a
t
i
on
 
P
e
riod.
 
I
f
 
y
ou
 
a
re
 
a
 
B
u
siness
 
Us
e
r,
 
we
 
m
a
y  
inc
rea
s
e
 
the
 
a
mount  p
a
y
a
ble  
b
y  
y
ou  f
o
r  
a
n
y
 
S
e
rvi
ce
s
 
a
nd/or  Equip
m
e
n
t  
b
y
 
g
iv
i
ng
 
y
ou  14
 
d
a
y
s  
n
ot
i
c
e
 
in  w
r
i
t
in
g
.
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
9.  L
I
ABI
L
I
T
Y
 
 
9.1
 
You
 
a
g
r
e
e
 
that,
 
in
 
v
iew
 
of
 
their
 
n
a
tur
e
,
 
y
o
u
r
 
use
 
of
 
the
 
S
e
rvi
ce
s
 
is
 
a
t
 
y
o
u
r
 
sole
 
risk.  
W
hi
l
st
 
we  will
 
e
nd
ea
vor
 
to
 
e
nsure  that
 
the
 
S
e
rvi
ce
s
 
a
re  
o
f
 
a
 
hi
g
h
 
qu
a
l
i
t
y
,
 
n
e
i
t
h
e
r
 
we  
nor
 
a
n
y  of  our
 
a
g
e
nts,  
c
ontr
a
c
tors,  
 
l
i
ce
nse
e
s,  
 
e
mp
l
o
y
e
e
s  
 
or  
 
info
r
mation  
 
p
r
o
v
ide
r
s  
 
invo
l
v
e
d  
 
in  p
r
ovid
i
ng
 
the
 
S
e
rvi
c
e
s,
 
g
ive
 
a
n
y
 
g
u
a
r
a
nt
e
e
 
that
 
the
 
S
e
rvi
ce
s
 
will
 
be
 
unin
t
e
r
r
upted
 
or
 
f
r
e
e  f
r
om  e
r
r
o
r.  Wh
e
re
 
n
ece
s
s
a
r
y
 
f
or
 
c
om
m
e
r
c
i
a
l,  
t
ec
h
nic
a
l  or  other
 
r
ea
s
ons:
 
(
a
)
 
a
 
n
e
twork
 
or
 
s
e
rvi
c
e
 
p
r
ovider
 
c
onn
e
c
ted
 
to
 
the
 
S
e
rvi
ce
s
 
m
a
y
 
sus
p
e
nd
 
or
 
te
r
m
i
n
a
te
 
i
t
s  
c
onn
ec
t
i
on  to  
t
he
 
S
e
rvi
ce
s;  and
 
(b)
 
the
 
S
e
rvi
c
e
s
 
m
a
y
 
su
s
p
e
nd
 
or
 
te
r
m
i
n
a
te
 
their
 
c
onn
ec
t
i
on
 
to
 
a
nother
 
n
e
t
wo
r
k
 
or
 
s
e
rv
i
c
e  p
r
ovide
r
.
 
 
9.2
 
Althou
g
h
 
we
 
will
 
t
r
y
 
to
 
e
nsure
 
the
 
acc
u
r
a
c
y
 
a
nd
 
qu
a
l
i
t
y  
o
f
 
the
 
Se
rvi
c
e
s,
 
the
 
S
e
rvi
c
e
s
 
a
r
e  p
r
ovided  on  
a
n
 
"
a
s  is
 
b
a
s
is"
 
a
nd:
 
(
a
)
 
w
e
 
do
 
not
 
a
cce
pt
 
r
e
s
ponsibi
l
i
t
y  f
o
r
 
a
n
y
 
u
s
e
 
o
f
 
or
 
r
e
l
i
a
n
c
e
 
on
 
the
 
S
e
r
v
ic
e
s
 
or
 
f
o
r
 
a
n
y  disrupt
i
ons  to  or  
de
l
a
y
 
in
 
the  Se
r
vic
e
s;  and
 
(b)
 
we
 
do
 
not
 
make
 
a
n
y  
r
e
p
r
e
s
e
ntations
 
a
s
 
to
 
the
 
acc
u
r
a
c
y
,
 
c
om
p
r
e
h
e
nsive
n
e
ss,  
c
omp
l
e
ten
e
ss,
 
qu
a
l
i
t
y
,
 
c
u
r
r
e
n
c
y
,
 
e
r
r
o
r
-­‐
f
r
e
e
 
n
a
tu
r
e
,
 
c
ompatib
i
l
i
t
y
,
 
s
ec
u
r
i
t
y  or
 
fitness
 
for  
purp
o
se
 
of  the
 
S
e
rv
i
ce
s.
 
 
Ch
a
n
g
e
s
 
a
r
e
 
p
e
riodi
ca
l
l
y
 
a
dd
e
d
 
to
 
t
h
e
 
info
r
m
a
t
i
on
 
h
e
r
e
in.
 
No
 
w
a
r
r
a
n
t
y
,
 
t
e
rm
 
or
 
c
ondi
t
ion,  
e
x
p
re
ss
 
or
 
i
m
pl
i
e
d,
 
is
 
o
f
f
e
r
e
d
 
b
y  us
 
a
nd
 
our
 
th
i
rd
 
p
a
r
t
y  supplie
r
s
 
in
 
r
e
la
t
ion
 
to
 
the
 
S
e
rvi
ce
s,  
e
x
ce
pt
 
a
s
 
e
x
p
re
ss
l
y  
p
r
o
vided
 
in
 
th
i
s
 
A
g
r
ee
me
n
t.
 
You
 
a
g
re
e
 
that
 
a
n
y  
s
u
c
h
 
suspension
 
o
r  te
r
m
i
n
a
t
i
on
 
r
e
f
e
r
r
e
d
 
to
 
in
 
Clause
 
9.1
 
a
bo
v
e
 
w
i
l
l
 
n
ot
 
c
onsti
t
ute
 
a
 
b
r
e
ac
h
 
b
y  
us
 
of
 
t
h
e  Ag
ree
ment.
 
 
9.3
 
You
 
fu
r
th
e
r
 
a
g
re
e
 
th
a
t
 
we
 
will
 
not
 
be
 
h
e
ld
 
l
i
a
b
le
 
for
 
a
n
y  
c
ost
s
,
 
e
x
p
e
ns
e
s,
 
los
s
e
s,
 
d
a
m
a
g
e
s  or
 
other
 
l
i
a
bi
l
i
t
ies
 
(ho
w
s
o
e
v
e
r
 
a
rising)
 
whi
c
h
 
y
ou
 
m
a
y  i
n
c
ur
 
a
s
 
a
 
r
e
sult
 
of
 
a
 
suspension
 
of
 
the  
S
e
rvi
ce
s  in  a
c
c
ord
a
n
c
e
 
w
i
t
h  C
l
a
use  
2
.5(
a
)  
a
bo
v
e
.
 
 
9.4
 
You
 
ac
knowl
e
d
g
e
 
t
h
a
t
 
the
 
I
nt
e
rn
e
t
 
is
 
s
e
p
a
r
a
te
 
f
r
om
 
the
 
S
e
rvi
ce
s
 
a
nd
 
that
 
use
 
of
 
the  
I
nt
e
rn
e
t
 
is
 
a
t
 
y
our
 
own
 
r
i
sk
 
a
nd
 
subj
ec
t
 
to
 
a
n
y
 
a
p
p
l
i
ca
ble
 
L
a
ws.
 
W
e
 
h
a
v
e
 
no
 
r
e
spons
i
bi
l
i
t
y
 
for  
a
n
y
 
g
oods,
 
s
e
rvi
c
e
s,
 
inf
o
rm
a
t
i
on,
 
soft
w
a
r
e
,
 
o
r
 
other
 
mat
e
r
i
a
ls
 
whi
c
h
 
y
ou
 
m
a
y  obtain
 
f
rom
 
a  th
i
rd  p
a
r
t
y
 
wh
e
n  usi
n
g
 
the
 
I
nte
r
n
e
t.
 
 
 
 
 
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
9.5
 
You
 
a
lso
 
ac
knowl
e
d
g
e
 
that
 
we
 
m
a
y  
e
x
e
r
c
i
s
e
 
e
di
t
o
r
ial
 
c
ontrol
 
ov
e
r
 
the
 
c
ontent
 
of
 
our  
s
e
rv
e
rs,
 
but
 
that
 
w
e
 
do
 
n
ot
 
h
a
ve
 
the
 
r
e
so
u
r
c
e
s
 
to
 
e
nsur
e
,
 
nor
 
a
re
 
we  
c
a
p
a
b
le
 
o
f
 
c
h
e
c
kin
g
,
 
t
h
e  full
 
c
ontent
 
of
 
our
 
s
e
rv
e
rs
 
a
t
 
a
ll
 
t
i
mes.
 
N
e
i
t
h
e
r
 
w
e
,
 
nor
 
a
n
y  of
 
our
 
a
g
e
nts,
 
c
ont
r
ac
tors,  
l
i
ce
nse
e
s,
 
e
mp
l
o
y
ee
s
 
a
nd
 
info
r
mation
 
p
r
ovide
r
s,
 
invo
l
v
e
d
 
in
 
p
r
ovid
i
ng
 
the
 
S
e
rvi
ce
s,
 
a
re
 
a
ble  to
 
c
ontrol
 
the  
c
ontent
 
of  the
 
I
nte
r
n
e
t.
 
You,  
t
h
e
r
e
f
o
r
e
,
 
a
g
re
e  that
 
w
e
 
shall
 
not
 
be  h
e
ld  
r
e
spons
i
ble
 
for
 
the
 
pub
l
ic
a
t
i
on,
 
tr
a
nsm
i
ss
i
on
 
or
 
r
e
ce
pt
i
on
 
of
 
a
n
y  
d
e
famato
r
y  mat
e
ri
a
l
 
or  
info
r
mation
 
of
 
a
n
y  kin
d
,
 
other
 
than
 
info
r
m
a
t
i
on
 
whi
c
h
 
is
 
inse
r
ted
 
b
y  u
s
.
 
You
 
spe
c
ifi
c
a
l
l
y  
ac
knowl
e
d
ge
 
that
 
we
 
h
a
ve
 
g
i
v
e
n
 
no
 
w
a
r
ra
nt
i
e
s
 
a
s
 
to
 
the
 
qu
a
l
i
t
y
,
 
c
on
t
e
nt
 
or
 
acc
u
r
a
c
y  
o
f  
info
r
mation  r
e
c
e
ived  th
r
o
u
g
h,  or
 
a
s  a  
r
e
sult
 
of  the
 
use  
o
f,  the
 
S
e
rvi
c
e
s.
 
 
9.6  
You  
a
g
ree
 
a
nd
 
ac
kn
o
wl
e
dg
e
:
 
(
a
)
 
that
 
y
ou
 
a
r
e
 
in
 
a
 
b
e
t
t
e
r
 
posit
i
on
 
than
 
us
 
to
 
fo
r
e
s
e
e
 
a
nd
 
e
v
a
luate
 
a
n
y
 
p
o
tential
 
d
a
m
a
g
e  or
 
loss
 
whi
c
h
 
y
ou
 
m
a
y
 
suf
fe
r
 
in
 
c
onn
e
c
t
i
on
 
with
 
the
 
Equipm
e
nt
 
a
nd/or
 
the
 
S
e
rvi
c
e
s  
a
nd/or  
a
n
y
 
other
 
s
e
rvi
c
e
 
p
r
ovided  to
 
y
ou  un
d
e
r  t
h
e
 
A
g
re
e
ment;
 
(b)
 
that  we
 
ca
nnot  a
d
e
q
u
a
te
l
y
 
insu
r
e
 
our  
p
otential
 
l
i
a
bi
l
i
t
y
 
to
 
y
ou;  
and
 
(
c
)  that  the  sums
 
p
a
y
a
ble
 
b
y  
y
ou  und
e
r  the  
A
g
r
e
e
ment  h
a
ve
 
b
e
e
n  
ca
lcu
l
a
t
e
d  on  the  
b
a
sis  that  we
 
shall  e
x
c
lude  liabil
i
t
y
 
in  
a
cc
o
r
d
a
n
c
e
 
with  
t
he
 
A
g
re
e
ment.
 
 
9.7
 
I
n
 
no
 
c
ir
c
ums
t
a
n
ce
s
 
wh
a
tsoev
e
r
 
will
 
we
 
be
 
l
i
a
ble
 
to
 
y
ou
 
(
w
h
e
t
h
e
r
 
in
 
c
ontr
ac
t,
 
for
 
b
r
e
ac
h
 
of  du
t
y
,  n
e
g
l
i
g
e
n
c
e
 
or  oth
er
wise)
 
f
or
 
(
a
)  
w
h
e
re
 
y
ou
 
are  a
 
busi
n
e
s
s:  
 
(i)
 
loss
 
of  
re
v
e
n
u
e
;
 
(ii)  loss  of  
ac
tual  or
 
a
nt
ic
ipat
e
d  pr
o
fits  (includi
n
g
 
loss
 
of  p
r
o
f
i
t
s  on  
c
ontr
a
c
ts);
 
(iii)  loss  of  the
 
use  
o
f  mon
e
y
;
 
(iv)
 
loss
 
of  
a
nt
i
c
ipat
e
d  
s
a
vin
g
s;  
 
(v)
 
loss
 
of  b
u
siness;
 
(vi)
 
loss
 
of  o
p
portuni
t
y
;  
 
(vii)  loss  of  
g
oodwil
l
;  
 
(viii)  loss  of
 
re
putation;
 
(i
x
)  loss  or  
c
o
r
ruption  of,  or
 
d
a
m
a
g
e
 
to,  da
t
a
,  
s
y
s
t
e
ms  or  p
r
ogr
a
ms;
 
or
 
(
x
)  
a
n
y
 
ind
i
re
c
t  or  
c
ons
e
qu
e
nt
i
a
l  
l
oss  or  d
a
m
a
g
e
 
h
owso
e
v
e
r
 
ca
used,
 
whi
c
h
 
a
ris
e
s
 
out
 
of
 
or
 
i
n
 
c
onn
ec
t
i
on
 
with
 
a
n
y
 
u
se
 
o
f
,
 
or
 
inabil
i
t
y
 
to
 
us
e
,
 
the
 
S
e
rvi
ce
s  
a
nd/or  the
 
Equipm
e
n
t
;  or
 
(b)
 
wh
e
re
 
y
ou  
a
re
 
a  
c
on
s
ume
r
:  
 
(i)
 
loss
 
of  
re
v
e
n
u
e
;
 
(ii)  loss  of  
ac
tual  or
 
a
nt
ic
ipat
e
d  pr
o
fits;  
 
(iii)  loss  of  the
 
use  
o
f  mon
e
y
;
 
(iv)
 
loss
 
of  
a
nt
i
c
ipat
e
d  s
a
vin
g
s;
 
(v)
 
loss
 
or  
c
o
r
ruption  of,  or
 
d
a
m
a
g
e
 
to,  da
t
a
,  
s
y
s
t
e
ms  or  p
r
ogr
a
m
s;  or
 
(vi)
 
a
n
y
 
ind
i
r
e
c
t  
o
r  
c
ons
e
qu
e
nt
i
a
l  
l
oss  or  d
a
m
a
g
e
 
h
owso
e
v
e
r
 
ca
used,
 
whi
c
h
 
a
ris
e
s
 
out
 
of
 
or
 
i
n
 
c
onn
ec
t
i
on
 
with
 
a
n
y
 
u
se
 
o
f
,
 
or
 
inabil
i
t
y
 
to
 
us
e
,
 
the
 
S
e
rvi
ce
s  
a
nd/or  the
 
Equipm
e
nt
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
9.8
 
I
n
 
a
n
y
 
e
v
e
nt:
 
(
a
)  
O
u
r  lia
b
i
l
i
t
y
 
to
 
y
ou
 
f
o
r  
a
n
y
 
fa
i
l
u
r
e
 
of  the
 
S
e
rv
i
ce
s  or  oth
e
r
 
e
v
e
nt  
i
n  
a
n
y
 
Mini
m
um  
C
a
n
ce
l
l
a
t
i
on
 
Notice
 
P
e
r
iod
 
shall
 
not
 
e
x
cee
d
 
t
h
e
 
Ch
a
r
g
e
s
 
p
a
y
a
ble
 
in
 
r
e
spe
c
t
 
o
f
 
such  Mini
m
um
 
C
a
n
ce
l
l
a
t
i
on
 
Notice
 
P
e
riod
 
or  Monies  received  within  the  Minimum  
Cancellation  Notice  Period  where  full  payment
 
for  the  Minimum  Cancellation  Notice  
Period
 
is  not  made.
 
(b)
 
Our
 
a
ggre
g
a
te
 
l
i
a
bi
l
i
t
y  to
 
y
ou
 
o
f
 
a
n
y
 
sort
 
(in
c
lud
i
ng
 
for
 
b
r
e
a
c
h
 
of
 
c
ontr
a
c
t
 
a
nd  
n
e
g
l
i
g
e
n
ce
)  in
 
c
on
n
ec
t
i
o
n  with
 
th
i
s
 
A
g
r
e
e
m
e
nt
 
shall
 
not
 
e
x
cee
d  the  
a
mount
 
of  Ch
a
rg
e
s  
p
a
id  
b
y  
y
ou  to  us
 
in  a
c
c
o
rd
a
n
c
e
 
with  
t
his  A
g
r
ee
m
e
nt.
 
 
 
9.9
 
Nothing
 
in
 
th
i
s
 
A
g
re
e
ment
 
will
 
l
i
m
i
t
 
our
 
l
iabil
i
t
y
 
un
d
e
r
 
P
a
rt
 
I
 
of
 
the
 
C
onsum
e
r
 
P
rot
ec
t
i
on
 
A
c
t  1987  or  
f
or
 
d
ea
th  or
 
p
e
rson
a
l  
i
nju
r
y
 
ca
u
s
e
d  
b
y
 
our  
ne
g
l
i
g
e
n
c
e
,  
o
r:  (
a
)  
w
h
e
re
 
y
ou
 
a
re  a
 
busi
n
e
ss:
 
(i)

for
 
l
i
a
bi
l
i
t
y
 
und
e
r
 
a
n
y
 
b
r
e
a
c
h
 
of
 
t
h
e
 
obl
i
g
a
t
i
ons
 
i
m
pl
i
e
d
 
b
y
 
s.12
 
S
a
le
 
of
 
Goods
 
A
c
t
 
1979  or
 
s.2  
S
upp
l
y
 
of  
G
o
ods  
a
nd  
S
e
rvi
ce
s  
A
c
t  19
8
2;  
 
(ii)

(ii)  
f
or
 
f
r
a
ud  or
 
f
r
a
udule
n
t  
m
isr
e
p
re
s
e
ntation;
 
or
 
(iii)  
a
n
y
 
ot
h
e
r  lia
b
i
l
i
t
y
 
w
hich  
ca
nnot  be
 
e
x
c
luded  or
 
l
i
m
i
ted  
b
y
 
a
ppl
i
ca
b
l
e
 
la
w
;  or
 
(b)
 
wh
e
re
 
y
ou  
a
re
 
a
 
c
on
s
ume
r
:
 
(i)
 
for
 
l
i
a
bi
l
i
t
y
 
und
e
r
 
a
n
y
 
b
r
eac
h
 
o
f
 
the
 
obl
i
g
a
t
i
ons
 
i
m
pl
i
e
d
 
b
y
 
s.12,
 
s.
1
3,
 
s.14,
 
or
 
s.15
 
S
a
le  of
 
Goods  
Ac
t  1979
 
or
 
s.2  or  s.13  Supp
l
y
 
of
 
G
oods  
a
nd  
S
e
rvi
ce
s
 
A
c
t
 
1982;
 
(ii)  
f
or
 
f
r
a
ud  or
 
f
r
a
udule
n
t  
m
isr
e
p
re
s
e
ntation;
 
or
 
(iii)  
a
n
y
 
ot
h
e
r  lia
b
i
l
i
t
y
 
w
hich  
ca
nnot  be
 
e
x
c
luded  or
 
l
i
m
i
ted  
b
y
 
a
ppl
i
ca
b
l
e
 
la
w
,  
a
nd  
a
n
y
 
statuto
r
y
 
r
i
g
hts
 
y
ou  m
a
y
 
h
a
ve
 
a
s
 
a
 
c
ons
u
mer
 
re
main  
u
n
a
f
f
ec
ted.
 
 
10.  YOUR
 
RE
S
P
ON
S
I
BI
L
I
T
I
E
S
 
 
10.1
 
You
 
a
g
ree  
that
 
y
o
u
 
will
 
be
 
r
e
spons
i
ble
 
f
o
r  
a
nd
 
hold
 
us
 
a
nd
 
o
u
r  
a
g
e
nts,
 
c
ontr
a
c
tors,  
l
i
ce
nse
e
s,
 
e
mp
l
o
y
e
e
s
 
a
n
d
 
info
r
mation
 
p
r
ovide
r
s,
 
invo
l
v
e
d
 
in
 
p
r
ovid
i
ng  the
 
S
e
rvi
ce
s
 
a
nd/or  
Equipm
e
nt,
 
h
a
rml
e
ss
 
f
r
o
m
 
a
nd
 
a
g
a
inst
 
a
n
y  
a
nd
 
a
ll
 
los
s
e
s,
 
c
laims,
 
d
a
m
a
g
e
s
,
 
c
ost
s
,
 
d
e
mands,  
e
x
p
e
nses
 
a
nd
 
other
 
l
i
a
bi
l
i
t
ies
 
whi
c
h
 
we
 
suf
fe
r
 
a
s
 
a
 
r
e
sult
 
of
 
a
n
y
 
b
r
e
a
c
h
 
b
y
 
y
o
u
 
of
 
the
 
te
r
ms
 
of  th
i
s
 
A
g
re
e
ment,
 
a
nd
 
f
r
o
m
 
a
nd
 
a
g
a
inst
 
a
n
y
 
c
l
a
im
 
b
r
ou
g
ht
 
b
y
 
a
 
th
i
rd
 
p
a
r
t
y
 
a
l
l
e
g
i
n
g
 
that
 
the  un
a
uthorised  use
 
b
y  
y
ou
 
or
 
mod
i
fi
ca
t
i
on  
b
y  
y
o
u
 
o
f  the
 
Se
rvi
ce
s
 
a
nd/or  t
h
e
 
Equipm
e
nt,  
b
y  
y
o
u  or
 
und
e
r
 
y
our
 
A
cc
ount,
 
h
a
s
 
inf
r
i
n
g
e
d
 
a
n
y
 
in
t
e
l
le
c
tual
 
p
r
op
e
r
t
y
 
or
 
ot
h
e
r
 
r
i
g
ht
 
of
 
a
n
y  kind,
 
or  
a
n
y  
a
ppl
i
ca
ble
 
l
e
g
is
l
a
t
i
o
n
 
or
 
re
g
ulation
 
(
w
h
e
t
h
e
r
 
in
t
e
rn
a
t
i
on
a
l
 
or
 
domesti
c
)
 
but
 
e
x
c
lud
i
ng  
a
n
y  l
i
a
bi
l
i
t
y
 
wh
i
c
h  we
 
f
a
c
e
 
a
s
 
a
 
re
sult
 
of  crimin
a
l
 
pros
ec
ut
i
on.
 
 
10.2
 
You
 
a
g
re
e
 
to
 
p
a
y  
a
ll
 
c
ost
s
,
 
d
a
mag
e
s,
 
a
w
a
rds,
 
f
e
e
s
 
(in
c
lud
i
n
g  l
e
g
a
l
 
f
ee
s
),
 
jud
g
m
e
n
ts
 
a
nd  
other
 
sums
 
a
w
a
rd
e
d
 
a
g
a
i
nst,
 
or
 
a
g
re
e
d
 
to
 
be
 
p
a
id
 
b
y
,
 
us
 
in
 
r
e
lation
 
to
 
such
 
c
laims
 
r
e
f
e
r
r
e
d
 
to  
a
t
 
Clause  10.1
 
a
bov
e
.
 
Y
ou
 
fu
r
th
e
r
 
a
g
r
e
e
 
that
 
y
ou
 
wil
l
,
 
a
s
 
soon
 
a
s
 
poss
i
b
l
e
,
 
not
i
f
y
 
us
 
o
f
,
 
a
nd  fo
r
w
a
rd  to  us  
a
ll
 
c
o
r
r
e
s
p
ond
e
n
c
e
 
r
e
c
e
ived  
b
y  
y
ou
 
in  r
e
lation  
t
o,  su
c
h  
c
laims.
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
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12

10.3
 
You
 
a
lso
 
a
g
r
e
e
 
that
 
we
 
s
h
a
ll
 
h
a
ve
 
full
 
a
ut
h
o
r
i
t
y  to
 
d
e
f
e
nd,
 
c
ompr
o
m
i
se
 
or
 
s
e
t
t
le
 
s
u
c
h  
c
laims
 
r
e
f
e
r
r
e
d
 
to
 
a
t
 
Cl
a
use
 
10.2
 
a
bov
e
,
 
a
nd
 
that
 
y
ou
 
wil
l
,
 
a
t
 
y
our
 
e
x
p
e
nse,
 
p
r
ovide
 
us
 
with  
a
ll
 
r
e
a
sona
b
l
e
 
a
ss
i
stan
c
e
 
n
ece
ss
a
r
y
 
to  de
f
e
nd  su
c
h
 
c
laims.
 
 
10.4
 
You
 
a
g
ree
 
that
 
y
ou
 
a
re
 
e
nt
i
r
e
l
y  r
e
spons
i
ble
 
for
 
a
n
y  f
o
rm
 
of
 
a
uto
m
a
t
e
d
 
diali
n
g
 
s
y
stem,  
which
 
y
ou
 
h
a
ve
 
s
e
t
 
up
 
(
includin
g
,
 
but
 
not
 
l
i
m
i
ted
 
to,
 
the
 
r
e
l
i
a
bi
l
i
t
y
 
of
 
s
u
c
h
 
s
y
stem
 
a
nd
 
a
n
y  
ca
ll
 
c
osts
 
whi
c
h  m
a
y
 
be
 
i
n
c
u
r
r
e
d
 
a
s  a  
r
e
sult
 
of  its  us
e
).
 
 
10.5
 
You  
a
g
re
e  that
 
the
 
c
onfi
g
u
r
a
t
i
on
 
of
 
y
our  in
t
e
rn
a
l
 
n
e
twork
 
r
e
mains
 
y
our  r
e
spons
i
bi
l
i
t
y
.  
A
n
y  in
t
e
r
r
upt
i
on
 
to
 
the
 
S
e
rvi
ce
s
 
r
e
sul
t
ing
 
f
r
om
 
s
u
c
h
 
c
onf
i
g
u
ra
t
i
on
 
shall
 
not
 
be
 
r
e
g
a
rd
e
d
 
a
s
 
a
n  in
t
e
r
r
upt
i
on  in  or  susp
e
nsion  of  the
 
pro
v
is
i
on  
b
y
 
u
s  of  the
 
S
e
rvi
ce
s
,  
unless  otherwise  
stated.
 
 
 
10.6
 
You  
a
g
r
e
e  that
 
a
n
y  Equip
m
e
nt
 
c
onn
e
c
ted  to
 
or  used  with
 
the  
S
e
r
vic
e
s
 
will
 
b
ea
r  the  
Eu
r
op
ea
n
 
Consum
e
r
 
Eq
u
ip
m
e
nt
 
S
tand
a
rds
 
"
CE"
 
ma
r
k.
 
You
 
will
 
be
 
r
e
sp
o
nsib
l
e
 
for  
e
ns
u
ri
n
g  
that
 
a
ll
 
such
 
Equip
m
e
nt
 
i
s
 
te
c
hnic
a
l
l
y  
c
ompatib
l
e
 
with
 
the
 
S
e
rvi
ce
s
 
a
nd
 
is
 
used
 
in
 
c
omp
l
ian
c
e  with  all  r
e
lev
a
nt  
i
nstru
c
t
i
ons  
a
nd  s
a
f
e
t
y
 
a
nd  s
ec
u
ri
t
y
 
proc
e
du
r
e
s.
 
 
 
11.  
S
US
P
ENSI
O
N
 
A
ND
 
TER
M
IN
A
TION
 
 
11.1
 
You
 
a
g
r
e
e
 
that
 
we
 
m
a
y  
s
uspe
n
d
 
o
r
 
te
r
m
i
n
a
t
e
 
the
 
Se
rvi
ce
s
 
a
nd/or
 
y
o
ur
 
A
c
c
ount
 
a
nd/or  te
r
m
i
n
a
te
 
the
 
A
g
re
e
me
n
t
 
a
t
 
a
n
y  t
i
me,
 
without
 
p
r
ior
 
not
i
c
e
 
o
r
 
r
e
fund
 
to
 
y
ou,
 
a
nd
 
without  
a
f
f
e
c
t
i
ng  
a
n
y
 
of  o
u
r
 
a
c
c
r
u
e
d  ri
g
hts  
o
r  
c
laims,  
e
i
t
h
e
r:
 
(
a
)
 
wh
e
re
 
we
 
r
ea
sona
b
l
y
 
b
e
l
i
e
ve
 
that
 
the
 
S
e
rvi
ce
s
 
a
re
 
b
e
ing
 
used
 
in
 
b
r
ea
c
h
 
of
 
Claus
e
s
 
5.5,  5.6  or
 
5.8;
 
(b)
 
f
o
r
 
no
n
-­‐
p
a
y
ment
 
(
w
h
e
n
 
du
e
)
 
of
 
the
 
Ch
a
r
g
e
s
 
or
 
a
n
y
 
ot
h
e
r
 
sum
 
due
 
f
r
om
 
y
o
u
 
u
nd
e
r
 
the
 
Ag
ree
ment  
o
r  
a
n
y
 
other
 
a
g
r
ee
ment  with  us;
 
(
c
)  
f
o
r  
a
n
y
 
other
 
m
a
te
r
ial
 
br
e
ac
h  
o
f  the
 
A
g
r
ee
ment
 
b
y  
y
ou;
 
(d)
 
wh
e
r
e
 
y
ou
 
h
a
v
e
 
b
r
e
a
c
h
e
d
 
the
 
A
g
r
ee
ment
 
in
 
a
n
y  other
 
w
a
y
 
on
 
thr
e
e
 
or
 
more
 
o
cca
sions
 
(
a
nd  we
 
h
a
ve
 
g
iven
 
y
ou
 
not
i
c
e
 
of  the
 
f
irst  
t
wo  b
re
ac
h
e
s
)
;
 
(
e
)
 
wh
e
r
e
 
y
ou
 
a
re
 
or
 
y
o
u
 
b
ec
ome
 
I
nsolv
e
nt
 
or
 
s
u
f
f
e
r
 
a
n
y
 
dis
t
r
e
ss
 
or
 
e
x
ec
ut
i
on
 
or
 
oth
e
r  leg
a
l
 
p
r
o
ce
ss
 
to
 
be
 
levi
e
d
 
or
 
e
n
f
o
r
c
e
d
 
or
 
s
u
e
d
 
u
p
on
 
or
 
a
g
a
inst
 
a
n
y
 
p
a
rt
 
of
 
y
our
 
p
r
o
p
e
r
t
y
,
 
a
ssets
 
or
 
r
e
v
e
n
u
e
 
a
nd
 
w
hich
 
is
 
not
 
disch
a
r
g
e
d
 
or
 
st
a
y
e
d
 
with
i
n
 
7
 
d
a
y
s,
 
o
r
 
y
ou
 
c
ea
se
 
or  thr
ea
ten  to  
c
ea
se
 
to  
c
a
r
r
y
 
on  busin
e
s
s
;  or
 
(
f
)
 
wh
e
r
e
,
 
a
t
 
a
n
y
 
t
i
me,
 
a
n
 
a
g
r
ee
d
 
m
e
thod
 
of
 
p
a
y
ment
 
is
 
un
a
v
a
i
l
a
b
l
e
 
f
o
r
 
c
ol
l
ec
t
ion
 
und
e
r  th
i
s  
a
g
r
ee
ment.
 
You
 
a
lso
 
a
g
r
e
e
 
that
 
wh
er
e
 
th
i
s
 
A
g
re
e
ment
 
or
 
y
o
u
r
 
A
cc
ount
 
is
 
te
r
m
i
n
a
ted
 
for
 
y
our
 
b
r
e
a
c
h,  the  
S
e
rvi
ce
s  will
 
a
uto
m
a
t
ic
a
l
l
y
 
t
e
rmin
a
te.
 
 
11.2
 
I
f
 
y
o
u
r
 
c
om
m
unic
a
t
i
ons  n
e
twork
 
d
o
e
s  not
 
c
o
n
f
o
r
m  
t
o  the
 
stand
a
rds
 
s
e
t  out
 
in  
C
lause
 
5.6,  to
 
e
i
ther
 
our
 
or
 
a
n
y  of
 
o
u
r
 
other
 
c
usto
m
e
r
s
'
 
d
e
triment
 
we
 
m
a
y
,
 
without
 
p
re
j
udice
 
to
 
our
 
other  ri
g
hts
 
un
d
e
r  Claus
e
s
 
5.3
 
a
nd
 
11.1,
 
suspend
 
y
our
 
a
cce
ss
 
to
 
t
h
e  
S
e
rvi
c
e
s
 
unt
i
l
 
y
ou
 
h
a
ve
 
g
iven
 
a  sui
t
a
ble  und
e
rt
a
ki
n
g
 
a
s  
t
o  us
e
.
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

11.3
 
You  
ac
knowl
e
d
g
e
 
a
nd
 
a
g
ree  that
 
our
 
r
e
s
o
u
rce
s,
 
used  in
 
p
r
ovid
i
ng
 
the  
S
e
rvi
ce
s,
 
a
re  l
i
m
i
ted
 
a
nd    that    
a
n
y
 
re
c
kless    or  
 
w
a
st
e
ful    use  
 
of
 
the
 
Se
rvi
ce
s  
 
b
y    
y
ou  
 
m
a
y
 
a
f
f
e
c
t    those  r
e
sour
c
e
s
 
a
nd
 
the
 
s
e
rvi
c
e
s
 
p
r
ovided
 
to
 
our
 
other
 
c
usto
m
e
rs.
 
You
 
a
g
r
e
e
 
that
 
we
 
m
a
y
 
suspend  or
 
te
r
m
i
n
a
te
 
y
our
 
a
c
ce
ss
 
to
 
the
 
S
e
rv
i
ce
s
 
wh
e
r
e
 
we
 
d
e
c
ide,
 
ac
t
i
n
g
 
r
ea
s
o
n
a
b
l
y
,
 
that
 
y
ou
 
a
re  using
 
the
 
S
e
rvi
ce
s
 
in
 
a
 
re
c
kless
 
or
 
w
a
ste
f
ul
 
mann
e
r.
 
You
 
fu
r
ther
 
a
g
r
e
e
 
that
 
we
 
m
a
y  t
e
rmin
a
te  
y
o
ur
 
a
c
ce
ss
 
to
 
the
 
S
e
rv
i
ce
s
 
w
h
e
re
 
we
 
d
ec
ide,
 
a
c
t
i
ng
 
re
a
sona
b
l
y
,
 
that
 
y
ou
 
a
re
 
c
ont
i
nuing
 
to  use
 
the
 
S
e
rvi
c
es
 
in
 
a
 
re
c
kless
 
or
 
w
a
ste
f
ul
 
mann
e
r
 
a
ft
e
r
 
h
a
vi
n
g  fi
r
st
 
b
e
e
n
 
suspend
e
d
 
a
nd
 
then  r
e
ins
t
a
ted.
 
 
11.4
 
You
 
a
g
re
e
 
that,
 
n
otwi
t
hstanding  the
 
p
r
ovis
i
ons
 
of
 
Claus
e
s
 
3
 
a
nd
 
11.1
 
(but
 
without  
a
f
f
e
c
t
i
ng
 
our
 
oth
e
r
 
r
i
g
hts
 
to
 
te
r
m
i
n
a
te
 
und
e
r
 
th
i
s
 
Ag
ree
men
t
),
 
we
 
m
a
y
 
te
r
m
i
n
a
te
 
a
ll
 
or
 
a
n
y  
of  the
 
S
e
rvi
ce
s
 
a
t
 
a
n
y  t
i
me,
 
on
 
14
 
d
a
y
s
 
not
ic
e
.
 
A
n
y  
r
e
fund
 
that
 
is
 
d
u
e
 
to
 
y
ou,
 
will
 
be
 
made
 
b
y  us  following
 
the
 
ca
n
c
e
l
l
a
t
i
on
 
of
 
the
 
S
e
rvi
ce
(s
)
,
 
a
nd
 
will
 
be
 
made
 
dir
ec
t
 
to
 
y
our
 
b
a
nk
 
acc
ount
 
(notifi
e
d
 
t
o
 
us
 
for
 
th
i
s
 
purp
o
s
e
)
 
b
y  
B
ACS
 
tr
a
nsf
e
r.
 
S
hould
 
y
o
u
 
f
a
il
 
to
 
p
r
ovide  
sui
t
a
ble
 
b
a
nk
 
o
r
 
c
r
e
dit
 
c
a
rd
 
d
e
t
a
i
l
s
 
to
 
a
l
l
ow
 
a
 
r
e
f
und
 
to
 
be
 
m
a
d
e
,
 
y
ou
 
wi
l
l
 
lose
 
the
 
ri
g
ht
 
to  such  refund,
 
unless
 
y
ou
 
a
re
 
a
 
c
onsum
e
r,  in
 
whi
c
h
 
ca
s
e  
w
e  will
 
s
e
nd
 
y
o
u
 
a  
c
h
e
que  to
 
t
h
e  
a
ddr
e
ss  s
t
a
ted  on  the
 
Cu
s
t
o
mer
 
Applic
a
t
i
on
 
and/or  invoice  details
.
 
 
11.5
 
A
n
y  suspension
 
of
 
the
 
S
e
rv
i
ce
s
 
b
y
 
us
 
in
 
acc
o
r
d
a
n
c
e
 
with
 
th
i
s
 
A
g
r
ee
ment
 
will
 
not  
c
onsti
t
ute
 
a  te
r
m
i
n
a
t
i
on  
 
of  
 
the  
 
A
g
re
e
ment  
 
a
nd  
 
we  
 
m
a
y  
 
(
w
h
e
re    
w
e  
 
h
a
ve  
 
suspend
e
d  
 
t
h
e  
S
e
rvi
ce
s
 
due
 
to
 
y
our
 
b
r
eac
h
 
of
 
th
i
s
 
A
g
r
ee
ment)
 
r
e
quire
 
y
ou
 
to
 
p
a
y  a
 
r
e
c
onn
e
c
t
i
on
 
f
e
e
 
to  r
e
c
om
m
e
n
c
e
 
the  Se
r
v
i
ce
s
 
to
g
e
th
e
r  
w
i
t
h  the  
re
l
e
v
a
n
t  
C
h
a
rg
e
s.
 
 
11.6
 
You
 
m
a
y
 
te
r
m
i
n
a
t
e
 
a
ll
 
or
 
a
n
y
 
of
 
t
h
e
 
S
e
rv
i
c
e
s,
 
a
t
 
a
n
y  t
i
me
 
a
ft
e
r
 
the
 
Mini
m
um
 
S
e
rvi
c
e  
P
e
riod,
 
subj
ec
t
 
to
 
the
 
M
i
ni
m
um
 
C
a
n
ce
l
l
a
t
i
on
 
No
t
ice  
P
e
riod.
 
S
hould
 
y
ou
 
wish
 
to
 
te
r
m
i
n
a
te
 
a  
S
e
rvi
c
e
 
in
 
a
c
c
o
r
d
a
n
c
e
 
w
i
t
h
 
th
i
s
 
Claus
e
,
 
y
ou
 
mus
t
,
 
g
ive
 
w
r
i
t
ten
 
not
ic
e
 
to
 
us
 
in
 
a
cc
o
r
d
a
n
c
e  with  Clause
 
16.  
W
h
e
re  
y
ou  te
r
m
i
n
a
te  
w
i
t
hin  
t
he
 
Mini
m
um  
S
e
rvi
c
e
 
P
e
riod
 
y
ou  
will
 
a
)
 
if
 
y
ou
 
a
re
 
a
 
busin
e
ss,
 
be
 
l
i
a
ble
 
to
 
p
a
y
 
the
 
C
h
a
r
g
e
s
 
due
 
in
 
r
e
spe
c
t
 
of
 
t
h
a
t
 
Mini
m
u
m
 
S
e
rvi
c
e
 
P
e
riod;  and
 
b)
 
if
 
y
ou
 
a
re
 
a
 
c
onsu
m
e
r
,
 
be
 
l
i
a
ble
 
to
 
p
a
y
 
the
 
C
h
a
r
g
e
s
 
d
u
e
 
in
 
r
e
spe
c
t
 
o
f
 
t
h
a
t
 
Mini
m
u
m
 
S
e
rvi
c
e
 
P
e
riod  less  
a
n
y
 
c
osts
 
we
 
sav
e
.
 
 
11.6c
)
 
W
h
e
re  a
 
b
r
o
a
db
a
nd
 
cea
se
 
(t
e
rmin
a
t
i
on)
 
a
ris
e
s
 
e
i
t
h
e
r
 
a
s
 
a
 
c
ea
se
 
r
e
qu
e
st
 
or
 
a
s
 
a  
c
onse
q
u
e
n
c
e
 
of
 
a
 
M
i
g
r
a
t
ion
 
Autho
r
isation
 
Code
 
not
 
b
e
ing
 
obtai
n
e
d
 
a
nd
/
or
 
used
 
in
 
mov
i
ng  the
 
s
e
rvi
c
e
 
a
w
a
y
 
f
r
om
 
LV3
,
 
a
 
c
e
a
se
 
c
h
a
r
ge
 
o
f
 
£
31.12
 
+
v
a
t
 
will
 
be
 
a
pp
l
ied,
 
a
nd
 
a
n
y  
us
a
ge  
c
h
a
r
g
e
s  i
n
c
u
r
r
e
d  
a
ft
e
r  the
 
te
r
m
i
n
a
t
i
on  d
a
te  
re
main
 
p
a
y
a
ble.
 
 
11.7  
W
e  
m
a
y  
te
r
m
i
n
a
t
e  
a
ll  
 
or  
 
a
n
y  
 
of  
 
the  
 
S
e
rvi
ce
s  
 
b
y  
 
not
i
c
e  
 
e
qu
a
l  
 
to  
 
the  
 
Mi
n
i
m
um  
C
a
n
ce
l
l
a
t
i
on
 
Notice
 
P
e
r
i
od
 
(to
 
e
x
pire
 
a
t
 
a
n
y  t
i
me
 
on
 
or
 
a
f
t
e
r
 
the
 
Mini
m
um
 
S
e
rvi
c
e
 
P
e
riod)  
without
 
our  incu
r
ring  
a
n
y
 
l
i
a
bi
l
i
t
y
.
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
 
 
11.8  
Unl
e
ss  othe
r
wise
 
stat
e
d  
 
in  
 
the  
 
S
p
ec
ific  
 
T
e
rms  
 
a
nd  
 
Condi
t
ions,  
 
the  
 
Mini
m
u
m  
C
a
n
ce
l
l
a
t
i
on
 
Notice
 
Pe
riod
 
is
 
14
 
d
a
y
s
 
(to
 
e
x
pire
 
a
t
 
a
n
y  t
i
me
 
on
 
or
 
a
ft
e
r
 
t
h
e
 
Mini
m
um
 
S
e
rvi
c
e  
P
e
riod
)
.
 
 
12.  AS
S
I
G
N
M
ENT
 
 
12.1
 
W
e
 
m
a
y  tr
a
ns
f
e
r,
 
a
ss
i
g
n
 
or
 
su
b
-­‐
c
ontr
a
c
t
 
the
 
whole
 
or
 
a
n
y  p
a
rt
 
of
 
our
 
r
i
g
hts
 
a
nd  
obl
i
g
a
t
i
ons
 
und
e
r
 
the  
A
g
r
ee
ment.
 
You  
a
g
re
e
 
that
 
y
ou
 
will
 
n
ot
 
a
ss
i
g
n,
 
su
b
-­‐
c
ontr
ac
t,
 
s
e
l
l
,  
tr
a
nsf
e
r,
 
le
a
s
e
,
 
l
i
ce
n
c
e
 
o
r
 
c
h
ar
g
e
 
b
y
 
w
a
y
 
of
 
s
ec
u
ri
t
y
 
a
n
y
 
of
 
y
our
 
r
i
g
hts
 
o
r
 
obl
i
g
a
t
i
ons
 
un
d
e
r  the
 
A
g
re
e
ment.
 
B
re
ac
h
 
o
f
 
th
i
s
 
r
e
striction
 
in
 
a
n
y
 
w
a
y
 
(
w
h
e
ther
 
s
u
c
c
e
ssful
 
or
 
not),
 
will
 
r
e
sult  in
 
y
our  
A
cc
ount  bei
n
g
 
t
e
rmin
a
ted.
 
 
13.
P
ERS
O
N
A
L  D
A
TA
 
 
13.1
 
You
 
a
g
r
e
e
 
that
 
both
 
we
 
a
nd
 
our
 
e
mp
l
o
y
e
e
s
 
m
a
y  hold
 
a
ll
 
n
a
mes
 
a
nd
 
other
 
info
r
mation
 
provided  to  our  company
,
 
in
 
a
 
c
ompu
te
ris
e
d
 
d
a
t
a
b
a
s
e
,
 
a
nd
 
that
 
we
 
will
 
c
o
mp
l
y
 
with
 
the
 
D
a
ta  
P
rot
ec
t
i
on
 
A
c
t
 
1998
 
(the
 

A
c
t”)
 
a
nd
 
a
ssoci
a
ted
 
l
e
g
is
l
a
t
ion,
 
in
 
o
r
d
e
r
 
to
 
s
a
fe
g
u
a
rd
 
a
n
y  
p
e
rso
n
a
l  d
a
ta  
(a
s  
d
e
fin
e
d  in  
t
he
 
A
c
t)  w
h
ich
 
y
ou  p
a
ss  
t
o  us,
 
in  a
cc
o
r
d
a
n
c
e
 
with  
t
he
 
P
riv
a
c
y
 
P
ol
ic
y.
 
 
13.2
 
You
 
ac
knowl
e
d
g
e
 
t
h
a
t
 
we  m
a
y
,
 
f
rom
 
t
i
me
 
t
o
 
t
i
me,
 
be
 
r
e
quir
e
d
 
und
e
r
 
re
g
ulations
 
a
nd/or  le
g
is
l
a
t
i
on
 
to
 
c
o
-­‐
op
e
r
a
te
 
with
 
a
nd
/
or  disclose  d
a
ta  to,
 
g
ov
e
rnm
e
nt
 
or  other  bodies
 
a
nd/or  
a
uthorities.
 
 
14.
F
ORCE  
M
AJEU
R
E
 
 
14.1
 
You
 
a
g
ree
 
that
 
we
 
shall
 
not
 
be
 
l
i
a
ble
 
for
 
a
n
y  
a
nd
 
a
ll
 
los
s
e
s,
 
(in
c
l
uding
 
loss
 
of
 
d
a
ta)  
d
a
m
a
g
e
s,
 
c
ost
s
,
 
c
laims
 
a
nd
 
other
 
l
i
a
bi
l
i
t
ies
 
whi
c
h
 
a
rise
 
a
s
 
a
 
r
e
sult
 
of
 
a
n
y
 
d
e
l
a
y
 
or
 
in
t
e
r
r
upt
i
on  in,
 
or
 
a
n
y  no
n
-­‐
d
e
l
i
v
e
r
y
,
 
or
 
m
i
ssed
 
d
e
l
i
v
e
r
y  or
 
f
a
i
l
u
r
e
 
of
 
the
 
Equipm
e
nt
 
a
nd/or
 
S
e
rvi
ce
s
 
due
 
to  
c
ir
c
ums
t
a
n
c
e
s
 
b
e
y
ond
 
o
ur
 
or
 
a
n
y  
o
f
 
our
 
suppl
i
e
r
s
'
 
re
a
sona
b
le
 
c
ontrol
 
(
includin
g
,
 
but
 
not  
l
i
m
i
ted
 
to,  fi
re
,  
 
l
i
g
htn
i
n
g
,  
 
e
x
plos
i
on,  
 
w
a
r,    diso
r
d
e
r,    flood,  
 
industrial  
 
dispute,    s
a
bot
a
g
e
,  w
ea
ther
 
c
ondi
t
ions  or  
a
c
t
s  of  lo
ca
l  or  
c
e
ntr
a
l  Go
v
e
rnm
e
nt  or  other
 
c
om
p
e
t
e
nt  autho
r
i
t
ies
)
.
 
 
15.  WAI
V
ER
 
 
15.1  
N
e
i
t
h
e
r
 
f
a
i
l
u
r
e
 
nor  
d
e
l
a
y
 
b
y
 
e
i
t
h
e
r
 
y
ou  or
 
us  
i
n  
e
x
e
r
c
is
i
ng  
a
n
y
 
of
 
y
our
 
or
 
our  
r
i
g
hts  
und
e
r  the
 
A
g
r
ee
ment
 
shall
 
a
m
o
unt
 
to
 
a
 
w
a
iver
 
of
 
a
n
y
 
s
u
c
h
 
ri
g
ht,
 
or
 
op
e
r
a
te
 
so
 
a
s
 
to
 
b
a
r
 
the
 
e
x
e
r
c
ise  or
 
e
n
f
o
r
ce
ment  of  s
u
c
h  r
i
g
ht  at  
a
n
y
 
t
i
me  in  the  
f
u
t
u
re
.
 
 
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
 
 
16.  NOTICES
 
 
16.1
 
You
 
a
g
ree  to
 
k
ee
p
 
the
 
c
onta
c
t
 
d
e
t
a
i
l
s
,  which  you  have  provided,
 
to
 
us
 
up
 
to
 
d
a
te.
 
A
n
y  
not
i
c
e
 
or
 
other
 
info
r
mat
i
on
 
to
 
be
 
s
e
r
v
e
d
 
b
y  us
 
on
 
y
o
u
 
in
 
acc
o
rd
a
n
c
e
 
with
 
t
his
 
A
g
r
ee
ment
 
will  be
 
v
a
l
i
d
l
y  s
e
nt
 
if
 
i
n
 
w
r
i
t
ing
 
a
nd
 
s
e
nt
 
b
y  
e
i
t
h
e
r
 
e
-­‐
mail
 
or
 
fi
r
st
 
c
lass
 
post
 
t
o
 
y
o
u
r
 
last
 
known  
e
mail
 
or
 
post
a
l
 
a
ddr
e
ss.
 
A
n
y  not
i
c
e
 
s
e
nt
 
b
y  fi
r
st
 
c
lass
 
post
 
will
 
be
 
d
ee
med
 
s
e
rv
e
d
 
two
 
d
a
y
s  
a
ft
e
r
 
posti
n
g
.  A
n
y
 
not
i
c
e
 
s
e
nt  
b
y
 
e
-­‐
mail  wi
l
l  be  d
e
e
med  s
e
r
v
e
d  on  the  d
a
y
 
t
h
a
t  
i
t  
i
s  sen
t
.
 
 
16.2
 
A
n
y  not
i
c
e
 
o
r
 
oth
e
r
 
info
r
mation
 
to
 
be
 
s
e
r
v
e
d
 
b
y
 
y
ou
 
on
 
us
 
in
 
a
c
c
o
r
d
a
n
c
e
 
with
 
th
i
s  
Ag
ree
ment
 
will
 
be
 
v
a
l
i
d
l
y
 
s
e
nt
 
if
 
in
 
w
riting
 
a
nd
 
s
e
nt
 
b
y
 
e
i
t
h
e
r
 
b
y
 
r
ec
o
r
d
e
d
 
d
e
l
i
v
e
r
y
 
post
 
to  our
 
re
g
is
t
e
r
e
d
 
o
f
fi
c
e
 
or
 
b
y
 
e
m
a
il
 
to
 
support@lv3.co.uk
 
A
n
y
 
not
i
c
e
 
s
e
nt
 
b
y
 
e
-­‐
m
a
il
 
will
 
be
 
d
ee
med  s
e
rv
e
d  on  the  
d
a
y
 
that  it
 
is  
s
e
n
t
 
and  acknowledged  by  our  customer  service  
team
.
 
 
17.  
G
ENER
A
L
 
 
17.1    
 
S
ubje
c
t    
 
to    
 
c
lau
s
e      17.
5
,  this    
 
A
g
r
e
e
m
e
nt    
 
r
e
p
re
s
e
nts    
 
the      
e
nt
ir
e      
a
g
ree
m
e
nt    
 
a
nd  und
e
rst
a
ndi
n
g  
b
e
t
w
ee
n  
y
o
u  
 
a
nd  
 
us  
 
with  
 
re
g
a
r
d  
 
to  
 
the  
 
supp
l
y    of  
 
the  
 
Equipm
e
nt  
 
a
nd/or  
S
e
rvi
ce
s,
 
to
 
the
 
e
x
c
lus
i
on  of  
a
ll
 
p
rior
 
a
g
ree
m
e
nts,
 
a
r
ra
n
g
e
ments
 
a
nd
 
u
nd
e
rst
a
ndi
n
g
s.
 
The  Ag
ree
ment
 
c
ontains
 
e
x
p
r
e
ss
 
p
r
om
i
s
e
s
 
a
nd
 
obl
i
g
a
t
ions
 
on
 
our
 
p
a
rt.
 
You
 
a
g
re
e
 
that
 
a
n
y  oth
e
r  te
r
m
 
whi
c
h
 
m
i
g
ht
 
b
e  i
m
pl
i
e
d
 
or
 
inc
o
rpo
ra
t
e
d
 
in
t
o
 
the
 
A
g
ree
m
e
nt,
 
b
y  sta
t
ute,
 
a
t
 
c
om
m
on
 
law  or
 
othe
r
wise,
 
is  e
x
c
lude
d
,  to  
t
he  full
e
st  e
x
tent  
p
e
rmit
t
e
d  
b
y
 
la
w
.
 
 
17.2
 
S
ubje
c
t
 
to
 
c
lause  
1
7.5,
 
y
ou
 
ac
knowl
e
d
ge
 
a
n
d
 
a
g
r
e
e
 
that
 
in
 
e
nte
r
ing  
i
nto
 
the
 
A
g
re
e
ment  
y
o
u
 
h
a
v
e
 
not
 
r
e
l
i
e
d
 
u
p
on
 
a
n
y  
o
r
a
l
 
or
 
w
ritten
 
r
e
p
re
s
e
ntation,
 
stat
e
ment
 
or
 
und
e
rst
a
ndi
n
g  (
w
h
e
ther
 
n
e
g
l
i
g
e
nt
l
y
 
o
r
 
innoc
e
nt
l
y
 
ma
d
e
)
 
b
y
 
a
n
y  of
 
our
 
e
mp
l
o
y
e
e
s,
 
a
g
e
nt
s
,
 
su
b
-­‐
c
ontr
ac
tors
 
or  r
e
p
re
s
e
ntatives  other
 
th
a
n  
a
s  e
x
p
re
ss
l
y
 
set  out  in  the  
A
g
re
e
ment.
 
 
17.3
 
You
 
f
u
rth
e
r
 
ac
kn
o
wl
e
dge
 
a
nd
 
a
g
re
e
 
that
 
y
ou
 
will
 
h
a
ve
 
no
 
r
e
me
d
y
 
in
 
r
e
s
p
ec
t
 
of
 
a
n
y
 
untrue
 
r
e
p
r
e
s
e
ntation
 
innoc
e
nt
l
y  
o
r
 
n
e
g
l
i
g
e
nt
l
y  
m
a
de
 
b
y  us
 
or
 
a
n
y  of
 
our
 
e
mp
l
o
y
e
e
s,
 
a
g
e
nts,  sub
-­‐
c
ontr
ac
t
o
rs
 
or
 
r
e
p
re
s
e
ntatives
 
p
r
ior
 
to
 
e
n
t
e
ri
n
g  in
t
o
 
the
 
A
g
ree
m
e
nt
 
u
p
on
 
whi
c
h
 
y
ou
 
m
a
y  
c
laim
 
to
 
h
a
v
e  
r
e
l
i
e
d
 
in
 
e
nte
r
ing
 
in
t
o
 
the
 
A
g
re
e
ment
 
wh
e
th
e
r  such
 
r
e
p
r
e
s
e
ntation
 
w
a
s
 
made  o
ra
l
l
y
 
o
r  in  
w
ritin
g
.
 
 
17.4
 
S
ubje
c
t
 
to
 
c
lause
 
17.5,
 
t
he
 
on
l
y
 
r
e
me
d
y
 
a
v
a
i
l
a
ble
 
to
 
y
ou
 
for
 
a
 
b
r
eac
h
 
b
y
 
us
 
of
 
the
 
Ag
ree
ment  s
h
a
ll
 
be
 
f
or  
b
r
e
ac
h  
o
f  
c
ont
r
ac
t  und
e
r  the
 
te
r
ms  of  the  
A
g
ree
m
e
nt.
 
 
17.5
 
Nothing
 
in
 
the
 
Ag
ree
ment
 
shall
 
e
x
c
lude
 
or
 
l
i
m
i
t
 
our
 
l
i
a
bi
l
i
t
y  for
 
f
ra
udu
l
e
nt  
m
i
sr
e
p
re
s
e
ntation.
 
 
LV3 Ltd

Terms and Conditions

R
e
v
i
s
i
on

1



01/07/2012


 
©

C
o
p
y
ri
ght

LV3

L
t
d

2
0
12

 
 
 
 
17.6
 
The
 
A
g
r
ee
ment
 
s
h
a
ll
 
be
 
g
ov
e
r
n
e
d
 
b
y  
a
nd
 
c
onstru
e
d
 
in
 
a
cc
o
rd
a
n
c
e
 
with
 
the
 
la
w
s
 
o
f  
En
g
land
 
a
nd
 
W
a
les
 
a
nd
 
y
ou
 
a
g
re
e  to
 
submit
 
to
 
the
 
e
x
c
lus
i
ve  jurisd
i
c
t
i
o
n
 
of
 
the
 
Courts
 
of  
En
g
land
 
a
nd
 
W
a
les.
 
I
n
 
t
h
e
 
e
v
e
nt
 
that
 
the
 
Ag
ree
m
e
nt
 
is
 
tr
a
nslat
e
d
 
in
t
o
 
a
n
y
 
o
ther
 
lan
g
u
a
g
e
,
 
the  En
g
l
i
sh  l
a
n
g
u
a
ge
 
v
e
rsion
 
shall  pr
e
v
a
i
l
.
 
 
17.7
 
I
f
 
a
n
y  p
r
ovis
i
on,
 
c
lause
 
or
 
su
b
-­‐
c
lau
s
e
 
of
 
the
 
A
g
r
ee
ment
 
is
 
h
e
ld
 
b
y  
a
n
y  
c
ompet
e
nt  
a
uthori
t
y  to
 
b
e
 
void,
 
vo
i
d
a
ble,
 
i
l
l
e
g
a
l,
 
invalid
 
or
 
othe
r
wise
 
un
e
n
fo
r
c
ea
ble,
 
but
 
would
 
be
 
v
a
l
i
d  
a
nd/or
 
e
n
f
o
r
c
e
a
ble
 
if
 
a
n
y  p
a
rt
 
of
 
such
 
p
r
ovis
i
on,
 
c
lause
 
or
 
su
b
-­‐
c
lau
s
e
 
w
e
r
e
 
d
e
let
e
d
 
or  
mod
i
fi
e
d,
 
then
 
that
 
p
r
ovis
i
on,
 
c
lause
 
or
 
su
b
-­‐
c
lause
 
shall
 
a
pp
l
y  with
 
such
 
d
e
letion
 
or  
mod
i
fi
ca
t
i
on  
a
s  m
a
y
 
be
 
n
ece
ss
a
r
y
 
to  
m
a
ke
 
it
 
v
a
l
i
d
 
a
nd/or  
e
n
f
o
r
c
e
a
ble.
 
 
17.8
 
I
f
 
a
n
y
 
p
a
rt
 
of
 
the
 
A
g
r
ee
ment
 
or
 
the
 
a
ppl
i
ca
t
i
on
 
of
 
it
 
to
 
a
n
y
 
p
e
rson
 
shall,
 
for
 
a
n
y
 
re
a
son,  be
 
a
dju
d
g
e
d
 
b
y
 
a
 
c
omp
e
tent
 
a
uthori
t
y  to
 
b
e
 
inva
l
id,
 
void,
 
voidabl
e
,
 
i
l
leg
a
l
 
or
 
un
e
n
f
o
r
c
e
a
ble  such  
ju
d
g
m
ent
 
s
h
a
ll
 
not
 
a
f
f
ec
t
 
t
h
e  
r
e
maind
e
r
 
of
 
the
 
A
g
r
ee
ment
 
whi
c
h
 
s
h
a
ll
 
c
ont
i
nue  in
 
full  fo
rc
e
 
a
nd  
e
f
fe
c
t.
 
 
17.9
 
R
e
f
e
r
e
n
ce
s
 
to
 
the
 
sin
g
ular
 
include
 
the
 
plur
a
l
 
a
nd
 
vice  v
e
rs
a
.
 
R
e
f
e
re
n
ce
s
 
to
 
one
 
g
e
n
d
e
r  
include
 
a
ll
 
other
 
g
e
n
d
e
rs
 
a
nd  vice
 
v
e
rs
a
.
 
 
17.10
 
A
 
p
e
rson
 
who
 
is
 
n
ot
 
a
 
p
a
r
t
y  to
 
the
 
A
g
re
e
m
e
nt
 
h
a
s
 
no
 
r
i
g
hts
 
und
e
r
 
t
h
e
 
Contr
ac
ts
 
(Ri
g
hts  of
 
Third
 
P
a
rties)
 
A
c
t
 
1999
 
to
 
e
n
f
o
rc
e
 
a
n
y  te
r
m
 
of
 
the
 
A
g
r
ee
ment,
 
but
 
th
i
s
 
do
e
s
 
not
 
a
f
fec
t
 
a
n
y  ri
g
ht  or  
r
e
me
d
y
 
of
 
a
n
y
 
t
h
ird  p
a
r
t
y
 
whi
c
h  
e
x
is
t
s  or  is  
a
v
a
i
l
a
ble  
a
p
a
rt  
f
rom  t
h
a
t  A
c
t.
 
 
18.
 
P
A
RTNERS
 
 
18.1
 
P
a
rtn
e
rs
 
ac
t
i
ng
 
a
s
 
S
a
les
 
A
g
e
nts
 
will
 
r
e
ce
i
ve
 
c
om
m
is
s
ions
 
upon
 
r
ece
ipt
 
of
 
a
 
c
o
r
r
ec
t  invo
i
c
e  und
e
r  
LV3  Ltd’s
 
s
tand
a
rd  p
a
y
ment
 
te
r
ms.
 
The  
P
a
rtn
e
rs
 
invo
i
c
e  m
u
st
 
be  
submi
t
ted
 
f
o
r  p
a
y
m
e
nt  wi
t
hin  12  
m
onths  of  the
 
re
le
v
a
nt  End  U
s
e
r  invoice
 
f
o
r  p
a
y
ment  to
 
be
 
du
e
.
 
 
18.2
 
P
a
rtn
e
rs
 
ac
t
i
ng  
a
s
 
W
holes
a
le
 
Custo
m
e
rs
 
s
h
a
ll
 
be
 
r
e
spons
i
ble
 
for
 
bi
l
l
ing  the
 
e
nd
 
user
 
a
nd  l
i
a
ble  
f
or
 
a
ll
 
d
e
bts  
i
n
c
u
rr
e
d  
a
s  pa
r
t  of  t
h
e
 
se
r
vi
c
e
 
s
uppl
i
e
d  to  
t
he
 
End  
U
s
e
r
 
 
18.3
 
I
n
 
the
 
e
v
e
nt
 
of
 
a
n
 
ac
t
 
of
 
I
nsolv
e
n
c
y  
LV3  Ltd
 
r
e
s
e
r
v
e
 
the
 
ri
g
ht
 
to
 
tr
a
nsf
e
r
 
Custo
m
e
r  
r
e
lationships
 
f
r
om
 
the
 
P
a
rtn
e
r
 
to
 
LV3  Ltd
 
dir
e
c
t
l
y
,
 
thus
 
making  the
 
End
 
Us
e
r
 
a
 
Dire
c
t  
Custo
m
e
r.
 
 
18.4
 
I
n
 
t
h
e
 
e
v
e
nt
 
that
 
two
 
c
onse
c
ut
i
ve
 
outs
t
a
ndi
n
g  invo
i
ce
s
 
r
e
lati
n
g  to
 
a
 
s
i
n
g
le
 
s
e
rvi
c
e
 
r
e
main  unp
a
id
 
then
 
LV3  Ltd
 
r
e
s
e
rve  the
 
r
i
g
ht
 
to
 
tr
a
ns
f
e
r
 
Custo
m
e
r
 
r
e
lationshi
p
s
 
f
rom
 
the
 
P
a
rtn
e
r
 
to  
LV3  Ltd
 
d
i
r
e
c
t
l
y
,  thus  m
a
king
 
the  
E
nd  U
s
e
r  a  Dire
c
t  
C
usto
m
e
r.
 
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18.5
 
I
n
 
the
 
e
v
e
nt
 
t
h
a
t
 
th
r
e
e
 
or
 
more
 
invo
i
ce
s
 
r
e
la
t
ing  to
 
a
 
si
n
g
le
 
s
e
rvi
c
e
 
a
r
e
 
p
a
id
 
g
rea
t
e
r
 
than  s
e
v
e
n
 
d
a
y
s
 
late
 
in
 
a
n
y  
t
w
e
lve
 
mon
t
h
 
rolling
 
p
e
riod
 
then
 
LV3  Ltd
 
r
e
s
e
rve
 
t
h
e
 
ri
g
ht
 
to
 
tr
a
n
s
f
e
r  Custo
m
e
r
 
r
e
lationships
 
f
r
om
 
the
 
P
a
rtn
e
r
 
to
 
LV3  Ltd
 
dir
ec
t
l
y
,
 
thus
 
making
 
the
 
End
 
Us
e
r
 
a  Dir
e
c
t  
C
usto
m
e
r.
 
 
18.6
 
I
n
 
a
ll
 
ca
s
e
s
 
the
 
Pa
rtn
e
r  will
 
r
e
main
 
l
i
a
ble
 
f
o
r  
a
ll
 
d
e
bts
 
incu
r
r
e
d
 
shou
l
d
 
e
i
t
h
e
r  18.3,
 
18.4  
a
nd  18.5  be
 
invoked.
 
 
18.7
 
LV3  Ltd
 
r
e
mains
 
a
 
Direct  Customer
 
f
o
c
used
 
o
r
g
a
nisat
i
on
 
a
nd
 
will
 
on
l
y  
a
pp
l
y  
r
e
medi
e
s
 
18.3,
 
18.4  
a
nd
 
18.5
 
if
 
no
 
other
 
opt
i
ons
 
a
re  
a
v
a
i
l
a
ble
 
a
f
t
e
r
 
using  
r
ea
so
n
a
ble
 
e
n
d
ea
vours
 
to
 
discuss  potential  opt
i
ons  with  the
 
P
a
rtn
e
r.
 
 
19.  
D
ELIVERY
 
 
19.1
 
D
e
l
i
v
e
r
y  of
 
the
 
E
quip
m
e
nt
 
will
 
be
 
made
 
to
 
the
 
a
ddr
e
ss
 
stat
e
d
 
on
 
the
 
Custo
m
e
r  
Applic
a
t
i
on.  
 
The  
Se
rv
i
ce
s  will  
 
be  
 
a
c
t
i
v
a
ted  
 
a
t  
 
the  
 
a
ddr
e
ss  
 
s
t
a
ted  
 
on  
 
the  
 
Custo
m
e
r  
Applic
a
t
i
on.
 
 
19.2
 
W
e  will
 
use
 
r
e
a
sona
b
le
 
e
nd
e
a
vors
 
to
 
d
e
l
i
v
e
r
 
the
 
Equipm
e
nt
 
or
 
ac
t
i
v
a
te
 
the
 
S
e
rvi
ce
s  
with
i
n
 
the
 
t
i
me
 
stat
e
d
 
on
 
the
 
ac
knowl
e
d
g
e
ment
 
o
f
 
o
r
d
e
r
 
fo
r
m.  
 
I
f,
 
d
e
spi
t
e
 
those
 
e
nd
ea
vors
,  we
 
a
re
 
u
n
a
ble
 
f
o
r
 
a
n
y
 
re
a
son
 
to
 
ful
f
il
 
a
n
y
 
d
e
l
i
v
e
r
y
 
o
r
 
a
c
t
i
v
a
t
i
on
 
on
 
or
 
b
y
 
the
 
spe
c
ified
 
d
a
te,  we
 
will
 
not  be  
d
ee
med
 
to  be  in  b
r
eac
h
 
of  the
 
A
g
re
e
ment,
 
nor  
(
for
 
the
 
a
voi
d
a
n
c
e
 
o
f  do
u
bt)
 
will  we
 
h
a
ve
 
a
n
y  l
i
a
bi
l
i
t
y
 
to
 
y
o
u
 
for
 
a
n
y
 
dir
ec
t,
 
ind
i
re
c
t
 
or
 
c
onse
q
u
e
nt
i
a
l
 
loss
 
(
a
ll
 
thr
e
e
 
of
 
whi
c
h  te
r
ms
 
includ
e
,
 
without
 
l
i
m
i
tation,
 
pure  
ec
onom
i
c
 
los
s
,
 
loss
 
of
 
p
r
o
f
i
t
s,
 
loss
 
of
 
busin
e
ss,  d
e
pletion  of
 
g
oodwill
 
a
n
d  l
i
ke  los
s
)  ho
w
soev
e
r
 
c
a
used
 
(in
c
lud
i
ng  
a
s  a
 
r
e
su
l
t  of  n
e
g
l
i
g
e
n
c
e
)  
b
y  
a
n
y
 
d
e
l
a
y  
o
r
 
f
a
i
l
u
r
e
 
in
 
d
e
l
i
v
e
r
y  
o
r
 
ac
t
i
v
a
t
i
on.
 
Any
 
d
e
l
a
y
 
in
 
d
e
l
i
v
e
r
y
 
or
 
a
c
t
i
v
a
t
i
on
 
b
e
y
ond
 
the  stat
e
d
 
d
e
l
i
v
e
r
y  
d
a
te
 
will
 
not
 
e
nt
i
t
l
e
 
y
ou
 
to
 
ca
n
c
e
l
 
the
 
A
g
re
e
ment
 
unless
 
a
nd
 
unt
i
l
 
y
ou
 
h
a
ve  
g
iven
 
30
 
d
a
y
s
'
 
w
ritten
 
n
ot
i
c
e
 
to
 
us
 
r
e
quiri
n
g
 
the
 
d
e
l
i
v
e
r
y
 
or
 
ac
t
i
v
a
t
i
on
 
t
o
 
be
 
m
a
de
 
a
nd
 
we  h
a
ve
 
not
 
ful
f
i
l
led
 
the
 
d
e
l
ive
r
y
 
or
 
ac
t
i
v
a
t
i
on
 
with
i
n
 
that
 
p
e
riod.  
 
I
f
 
y
ou
 
c
a
n
ce
l
 
the
 
A
g
re
e
ment  in  a
cc
o
r
d
a
n
c
e
 
with  
t
his  clause
 
then:
 
 
(
a
)
 
we
 
will    r
e
fund
 
to  
 
y
ou    
a
n
y
 
sums    w
h
ich  
 
y
o
u    h
a
ve
 
p
a
id    to    us    in    
r
e
spe
c
t    of
 
that
 
Ag
ree
ment  
o
r  p
a
rt  of
 
t
h
e
 
Ag
ree
ment  
w
hich  h
a
s  b
e
e
n  
ca
n
ce
l
l
e
d;  and
 
(b)  
 
y
ou    will
 
be
 
und
e
r
 
no
 
l
i
a
bi
l
i
t
y
 
to
 
ma
k
e
 
a
n
y
 
f
u
r
ther  
 
p
a
y
ments
 
in    
r
e
spe
c
t
 
o
f
 
that
 
Ag
ree
ment  
o
r  p
a
rt  of
 
t
h
e
 
Ag
ree
ment  
w
hich  h
a
s  b
e
e
n  
ca
n
ce
l
l
e
d.
 
 
19.3  
Risk  of  d
a
mage
 
to  or  loss  of  the  
E
quip
m
e
nt  wi
l
l  pass  to
 
y
ou  upon  
d
e
l
ive
r
y
.
 
 
19.4
 
O
w
n
e
rship
 
of
 
the
 
Equipm
e
nt
 
will
 
n
o
t
 
p
a
ss
 
t
o
 
y
ou
 
unt
i
l
 
we
 
h
a
ve
 
r
e
c
e
ived
 
in
 
full
 
(in
 
ca
sh  or
 
c
le
a
r
e
d  fu
n
ds)
 
a
ll
 
sums  due
 
to  us  in  r
e
spe
c
t  of  
t
he
 
Equipm
e
nt  and  d
e
l
i
v
er
y
 
h
a
s  
oc
cu
r
re
d.
 
 
LV3 Ltd

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Ap
pendix  A
 

 
Specific  for
 
Voice  over  IP  (VoIP)
,
 
SMS  Services
 
and  Fax  Services
.
 
 
20.1
 
LV3  Ltd
 
makes  no  representation,  gives  no  warranty  as  to  and  accepts  no  liability  in  
relation  to  your  use  of  the  Telecom  Services  and/or  SMS  Services  the  accuracy  or  quality  of  
information  received  any  person  via  the  Telecom  Services  and/or  SMS  Services  and/or  an
y  
loss  of  or  damage  to  any  data  stored  or  transferred  via  the
 
Telecom  Services  and/or  SMS  
Services.
 
20.2
 
LV3  Ltd
 
reserves  the  right  to  suspend  any  SMS  account  if  it  remains  unused  (namely  if  
no  outbound  messages  are  sent)  for  a  period  of  three  months  and  d
elete  any  remaining  
credit  balance,  without  refund.  In  the  case  where  an  account  is  active  but  credits  remain  
unused  after  a  period  
of  twelve  months  or  greater,  LV3  Ltd
 
reserves  the  right  to  remove  any  
unused  credits  from  the  balance  of  the  account  without
 
refund.
 
20.3
 
Under  normal  circumstances  one  message  credit  is  consumed  per  message  delivery  or  
attempted  delivery.  
LV3  Ltd  
reserve  the  right  to  charge  internetworking  or  network  
termination  fees  or  to  deduct  messages  from  an  sms  account  balance  of  equival
ent  value  to  
any  internetworking  or  termination  fees  due.  
LV3  Ltd
 
reserve  the  right,  without  notice,  to  
change  the  number  of  message  credits  used  per  delivery  of  an  SMS  message  or  to  charge  
more  than  one  credit  for  longer  SMS  messages.
 
20.4
 
message  credits  are  non
-­‐
refundable  under  any  and  all  circumstances.  In  the  case  of  non
-­‐
delivery,  if  investigation  as  to  the  cause  of  the  non
-­‐
delivery  is  required,  the  customer  must  
agree  to  pay  any  administrative  charges  levied  by  the  delivering  mobile  ne
twork  incurred  by  
the  investigation.  Such  charges  may  be  estimated  by  
LV3  Ltd
 
and  charged  in  advance,  with  
any  refunds  made  after  the  final  costs  have  been  levied  by  the  mobile  network  concerned.  In  
any  event,  the  outcome  of  such  investigations  will  not  re
sult  in  the  refund  of  any  credits  
relating  to  failed  messages.
 
20.5
 
inbound  sms:
 
in  absence  of  any  other  agreement,  
LV3  Ltd
 
reserves  the  right  to  suspend  
any  accounts  where  the  amount  of  incoming  or  outgoing  messages  impinges  on  the  provision  
of  services  to  other  users.  In  such  instances  the  accountholder  will  be  given  an  opportunity  
for  compliance.
 
20.6
 
By  purchasing  our  Voic
e  over  IP  (VoIP)  telephony  services  you  understand  that:
 
20.6.1
 
you  may  not  get  quality  or  reliability  comparable  to  a  conventional  PSTN  phone  line  
and  specifically,  
LV3  Ltd
 
does  not  offer  any  warranty  or  assurances  of  same;
 
20.6.2
 
may  sometimes  be  unavail
able  as  a  result  of  things  over  which  
LV3  Ltd
 
have  no  
control,  for  example,  the  weather,  power  disruptions  and  failures  of  your  internet  service  
provider  (ISP)  or  broadband  connection  and  you  understand  that  in  such  circumstances  all  
services  (including  99
9/112  public  emergency  call  services)  will  also  be  unavailable.
 
 
LV3 Ltd

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20.6.3
 
Connectivity  to  the  public  emergency  services  is  subject  to  20.6.2  and  the  phone  
number  and  location  details  will  need  to  be  provided  verbally  to  the  operator.
 
 
20.6.4
 
Where  you  use  
your  VoIP  service  outside  of  mainland  England,  Wales,  Scotland  and  
Northern  Ireland,  you  may  not  be  connected  to  the  domestic  emergency  services  upon  
dialling  the  appropriate  emergency  number.
 
20.6.5
 
Emergency  operators  and  authorities  may  or  may  not  be  ab
le  to  identify  your  phone  
number  in  order  to  call  you  back  if  the  call  is  unable  to  be  completed,  is  dropped  or  
disconnected,  or  if  you  are  unable  to  speak  to  tell  them  your  phone  number  and/or  if  the  
service  is  not  operational  for  any  reason,  Emergency  op
erators  and  authorities  may  also  not  
be  able  to  hold  your  line  open  in  the  event  that  you  hang  up.
 
20.6.6
 
You  agree  to  inform  potential  users  of  the  services  of  the  above  limitations  and  you  
understand  and  accept  that  you  should  always  have  an  alternative  
means  of  accessing  
999/112  emergency  services.
 
20.6.7
 
If  
LV3  ltd
 
suspends  or  terminates  the  service  you  may  NOT  be  able  to  dial  999/112.  In  
the  event  that  you  do  not  have  any  remaining  credit  on  your  
LV3  Ltd
 
account,  you  will  still  be  
able  to  make  999/112  calls
 
if  the  service  is  available  at  that  time
.
 
20.6.8
 
in  very  limited  circumstances,  where  a  specific  type  of  non
-­‐
voice  related  service  is  on  
the  line,  you  may  not  be  able  to  port  your  number  away  from  
LV3  
Ltd
 
and  where  it  is  
possible,  a  porting  charge  may  be  made  by  
LV3  Ltd
.
 
20.6.9
 
inbound  fax  services  may  not  always  be  available  nor  compatible  with  all  sending  fax  
equipment.
 
20.6.1
0
.  
o
utbound
 
fax  services  may  not  be  compatible  with  all  document  types.
 
20.6
.11
 
If  your  
LV3  Ltd
 
account  or  telephone  number  is  terminated  or  suspended  for  any  
reason  you  may  not  be  able  to  use  remaining  VoIP  credit.  No  refund  of  unused  VoIP  credit  
will  be  given.  Nor  can  remaining  credit  be  allocated  against  outstanding  invoices  or
 
used  as  
payment  for  another  service.
 
 
 
 
 
 
 
 
 
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Appendix  A  

 
Specific  for
 
Customers  End  User
 
Support
 
21.1
 
For  avoidance  of  doubt  this  clause  relates  to  services  offered  where  the  customer  
requests  us  to  deal  with  its  end  users  directly  examples:  Multi  Occupancy  Offices,
 
Hospitals/Care  Facilities,
 
Student  Accommodations/Housing
.  This  is  also  additi
onal  to  the  
above  outlined  terms
.
 
This  service  is  subscription  basis  only  and  written  confirmation  of  
activation  must  be  supplied  to  the  customer.
 
21.2
 
supply  support  for  the  Service  and  Additional  Services  to  the  Customer  for  the  currency  
of  this  agreement.  Support  s
hall  consist  of:
 
a)  Assistance  to  the  
end  user
 
by  
telephone
 
or  email  
and/or  
text  message  during  
LV3  Ltd’s
 
Office  
Hours  to  enable  access  to  the  
s
ervice
 
supplied  by  LV3  Ltd
 
via  the  
end  users’s
 
Computer  
and  in  obtaining  a  connection  to  the  Internet  by  calling  the  Support  Telephone  Number  or  
emailing  the  Support  Email  Address.
 
b)  At  
LV3  Ltd
's  absolute  discretion  assistance  to  the  
end  user
 
by  telephone  or  email  during  
Support  Hours  to  enable  acces
s  to  the  Service  and  Additional  Services  using  other  Authorised  
Devices  (other  than  the  Customer's  Computer)  and  in  obtaining  a  connection  to  the  Internet  
for  such  devices  by  calling  the  Support  Telephone  Number  or  emailing  the  Support  Email  
Address  or  by  
text  message
.
 
c)  At  
LV3  Ltd
's  absolute  discretion  to  provide  attendances  by  support  engineers  to  assist  the  
Customer  in  connecting  the  
end  user’s
 
Computer  to  the  Network
,  this  may  be  at  the  cost  of  
the  customer.
 
For  the  avoidance  of  doub
t  save  as  provided  
for  in  21.2  LV3  Ltd
 
shall  not  provide  support  for  
any  Authorised  Device.
 
 
In  particular
 
and  without  prejudice  to  the  generality  thereof  
LV3  Ltd
 
shall  not  be  obliged  to  provide  support  for  software  installed  on  any  Authorised  Device,  
peripheral  devices  conn
ected  to  any  Authorised  Device,  virus,  Trojan,  Adware  or  other  
malicious  software  infection  or  any  fault  arising  out  of  use  of  any  Authorised  Device.
 
21.3
 
at  its  sole  discretion  chose  to  provide  additional  support  from  time  to  time  over  and  
above  its  contr
actual  obligations.  Undertaking  to  do  so  in  a  particular  instance  shall  not  
oblige  
LV3  Ltd
 
to  do  so  on  any  future  occasion
 
or  be  deemed  to  create  any  undertaking  to  
remedy  a  particular  fault,  defect  or  impairment  with  any  Authorised  Device.
 
 
 
 
 
 
 
LV3 Ltd

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21.4
 
ensure  that  the  Customers  Computer  meets  or  exceed  the  minimum  specification  as  set  
out  below  whilst  connected  to  the  Network:
 
a)  Having  a  fully  licensed  copy  of  either  th
e  Microsoft  XP,  Microsoft  Vista
,
 
Windows  7  (or  
later  Microsoft  operating  system)  or  
Apple  Mac  OSX  (or  later  Apple  Mac  operating  
system)  or  some  other  operating  system  (including  without  limitation  Linux)  provided  
that  the  user  holds  an  appropriate  licence  for  such.
 
 
b)  Having  such  hardware  as  required  to  meet  the  manufacturer's  minimum  
specification  
for  the  installed  Operating
 
System
.
 
 
c)  Having  a  fully  working  Ethernet  network  adapter
.
 
 
d)  Having  a  fully  licensed  virus  scanner  and  firewall  configured  to  update  virus  
definitions  at  least  as  regularly  as
 
recommended  by  the  manufacturer.
 
 
e)  Having  access  to  a  fully  functional  email  service
 
 
f)  For  Customers  resident  in  a  building  where  the  Service  is  provided  by  wireless  having  
an  802.11g  wireless  capability
.
 
 
21.5
 
shall  not  use  abus
ive,
 
threatening
 
or  disrespectful
 
language  or  behavior  in  dealing  
with  
LV3  Ltd
 
employees,  agents  and  or  
representatives
.  
For  security  and
 
training  
purposes  calls  to  the  help  desk  are  recorded  and/or  monitored  and  recordings  may  be  
passed  to  the  relevant
 
authorities  if  
LV3  Ltd
 
apprehend  th
at  there  is  a  breach  of  this  
provision  or  any  criminal  act  is  committed
.