Kinetic Data Customer Conference & User Group

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17 Φεβ 2014 (πριν από 3 χρόνια και 8 μήνες)

60 εμφανίσεις

Kinetic Data Customer

Conference & User Group

February 28
-

Mar 1, 2013

The Future with Kinetic Data

John Sundberg

3

Year in review


Company


Products


Community





4

Year in review
-

Company


Private company


Excellent year


Greatest sales to date


Largest growth to date


Fantastic customers


Fantastic projects


Exciting and busy year





5

Year in review
-

Company


Expanded salesforce


Regional presence


Vertical specialization


Expanded consulting


Regional presence


Vertical specialization


Expanded our marketing




6

Year in review
-

Products


Last year at this event


Request 5.1, Task 2.0


Launched new product Kinetic Schedule 1.0


Launched new version of Kinetic Calendar 2.0



Products are quick to install


Data source agnostic




7

Year in review
-

Products


Bundles


Extensively used to deliver major projects


Bridges


Simplify implementations and open usage across the enterprise


Handlers


Tons of handlers developed, documented, shared



*** ALL are found on community.kineticdata.com



8

Year in review
-

Community


All documentation now on Kinetic Community


Tons of handlers released to community


Bridges released to community


Adapters released to community



9

What is going on now?




10

11

Enterprise Request Management


ERM


Collection for all our software


Request


Service Portals


Task


Service Automation


Survey


Service Measurement


Calendar


Service Visibility


Schedule


Service Assignment



12

13

Enterprise Request Management


End to End service delivery across the enterprise


And beyond :)


Flexibility to enable future (unknown/undefined) business needs


Service delivery approach is scalable to all 'fulfillment areas'


(
-

HR, Finance, Operations, Facilities, IT etc..)



14

What are customers telling us?


Automation is king


Ease of use is crucial


Working with all the systems in their company is the goal


Want agile processes


Ready, Fire, Aim



15

How are we responding?

16

Kinetic Task 3.0





17

Key benefits


Glue between enterprise systems


Brings agile processes to all corporate systems



Examples:


Corporate approval strategy


Create work
-
orders for CRM / customer support


Advanced workflow behind any web page


18

Task Drivers


Kinetic Request


Kinetic Survey


MobileReach


SMS


Voice


Email



19

What is in the lab?





20

Kinetic Info





21

Key benefits


Socialized reporting


Comments attached to data


KPI based info


Curated set of reports


Pre
-
agreed upon important information


Snapshot based data gathering


See reports from the different perspectives


22

23

24

Bundles


Device aware bundles


Responsive design


Widgets


Activity consoles


One list to rule them all


Workorders, incidents, changes, approvals, project tasks


Many different catalog layouts




25

Responsive design

26

Widget

27

SMS and Voice integration


Send text messages


Receive text message


Make outgoing phone calls



*** All is done with the Task Engine and will be available on
community




28

Vision





29

Vision


Any data


Any process


Any time


Any device



For the enterprise


30

Request and Task NG