HYPER CONNECTED Contact Center

gabonesedestructionΛογισμικό & κατασκευή λογ/κού

17 Φεβ 2014 (πριν από 3 χρόνια και 8 μήνες)

100 εμφανίσεις

www.vocalcom.com

HYPER CONNECTED
Contact Center

www.vocalcom.com

HYPER CONNECTED
Contact Center

www.vocalcom.com

www.vocalcom.com

Salesforce

appexchange

www.vocalcom.com

www.vocalcom.com

Salesforce

integration

www.vocalcom.com

www.vocalcom.com

Hermes Cloud Architecture

www.vocalcom.com

www.vocalcom.com

Hermes Cloud for Sales Cloud in a
nutshell


Full
integration

within Salesforce


Native development on Salesforce platform


Shared agenda for calls and call
-
backs


Chatter for agents collaborative help



Unique

high
value
features


Leading edge
predictive dialer



Best Time to Call



whisper
coaching


Omni
-
channel management with “
blended calls



Real time
activity monitoring


Smart
Skills Based
routing


And much more….

www.vocalcom.com

www.vocalcom.com

Hermes Cloud

key characteristics


Eliminate


upfront investment


upgrade
costs (seamless
upgrade)


maintenance
cost


Deploy quickly


Provide a high
-
level
data security


Get a seamless CRM integration (Salesforce)

For Customers

www.vocalcom.com

www.vocalcom.com

Hermes Cloud


How to get.


Always ! Free for the
software


Just use the “Get it now” link in
appexchange


Provisioning done by the customer (or Vocalcom)


Expiration after 30 days (unless PO for subscription)

Trial

(30 days)


SaaS

license activation by Vocalcom Sales Admin


Salesforce
provisioning through the
POA (Partner Order
Application) by Vocalcom Sales Admin with


Customer proposal


Signed PO & signed contract


Invoice


Telecom cost:
to be invoiced separately

Subscription

(1 year min)


Same as for
subscription (no need for an additional
contract, but need for an additional PO)

Renewal

(1 year)