Enterprise Learning in the Next Twenty-Four Months

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17 Φεβ 2014 (πριν από 3 χρόνια και 3 μήνες)

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Enterprise Learning in the Next

Twenty
-
Four Months

eLearning Forum, Friday June 13
th
, 2003

Key Findings from

Simulation in the Enterprise:

The Convergence of eLearning, Simulation

and Enterprise Applications

Written by Sam S. Adkins

sam@samadico.com

June 2003

Key Findings from Simulation in
the Enterprise Research


Profitable Ecosystem is emerging for Both
Enterprise Vendors and Best
-
of
-
Breed vendors


eLearning Industry is in relative good health


One Very Dark Spot: IT Content


Bright Spots: Technology, Academic Market, Integration
Services, Assessments, Compliance and Licensure


New types of learning technology have emerged:


Analytics (our core export)


Workflow
-
based eLearning


tools and content


Personalization in Composite Applications defined by
Job
-
roles


Eight (8) primary patterns of innovation were
identified with Enterprise Application Integration
(EAI) as the dominant pattern.

The Enterprise Landscape: What are
Customers Thinking and Buying?


Top Customer Needs:


Cutting Costs


Integrating (EAI)

Business Processes

& Optimizing
Existing Assets (BPM)


Increasing Productivity (Aligning People, Systems
and Strategy)


What Are they Buying? (Follow the Money)


Anything that “squeezes cost out of flow”


BPM, EAI and BI (Analytics)


Transactional Portals and Collaboration Workspaces


Application Assembly Tools for SMEs and LOBs


Workforce Optimization, Business Activity Monitoring
and new
inward
-
looking

BI tools


Enterprise Customer Pain Points


Business Performance Degrades Over Time

Speed of Change

Strategy Fragments in
Autonomous Business
Units (Silos of Strategy)

Technology Deployment
Proliferates in Silos of
Automation (Point Solutions)

Business Model Stagnates and
Workforce Performance Stays
Rigid (Change is Resisted)

Adapted from itim Consulting, 2002

New
Companies
Start with
Technology,
Business
and
Strategy
Alignment

Gaps

Gaps

Gaps

Gaps

The Goal: Workflow, Workforce and
WorkSpace Performance Alignment

Business Performance Improves Over Time

Speed of Change

Adapted from itim Consulting, 2002

WorkSpace Business Strategy

Workflow and BPM Technology

Workforce Performance

Post
-
Browser Stage Begins in 2004


Wide Adoption of Internet2 begins in 2008
-
2010

Ubiquity

Collaboration

Integration

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

1
st

Generation
Workflow
-
based
eLearning™
in EA

EAI Takes
Off

LMS and
LCMS

2
nd

Generation
Workflow
-
based
eLearning in
Composite, Real
-
time
Collaboration
WorkSpaces (via Web
Services)

Post
-
Browser,
Post
-
Application,
Post
-
Suites

TelePresence

3
rd

Generation Pervasive
Workflow
-
based eLearning™
Enterprise Computing Grids and
Web Services Application Grids

EA Extended to Small and Medium
Businesses Across all Verticals as
a “Utility” Cost

Enterprise
Content
Management

Asymmetric
Simulation

BPM, BI,
BAM

Collaboration

Personalized
Simulation

Automated
Content

Intelligent
Tutors

Simulation and
Training Industry

Product
Lifecycle

ERP, CRM,
SCM Suites

EAI

Augmented
Reality

Workflow
-
based eLearning


Family Tree

The Real
-
time
Extended
Enterprise (REE)

Process Management

Collaboration Management

Product Management

Resource Management


Model

Manage

Measure


Modify

Functional Quadrants of Real
-
time Extended Enterprise

BackOffice

FrontOffice

Employees

Customers

and Partners

Process Management

Collaboration Management

Product Management

Resource Management

Product Lifecycle Management
(PLM)

Product Data Management (PDM)

Enterprise Project Management
(EPM)

Supply Chain Management (SCM)

Partner Relationship Management
(PRM)

SalesForce Automation (SFA)

WorkForce Optimization (WFO)

WorkForce Management (WFM)

Customer Relationship
Management (CRM)

Human Capital Management (HCM)

Unstructured Knowledge
Management (UKM)

Enterprise Resource Management
(ERP)

Employee Relationship Management
(ERM)

Employee Performance Management
(EPM)

Learning Management System (LMS)

Learning Content Management
System (LCMS)

Business Process Management
(BPM)

Business Activity Monitoring
(BAM)

Corporate Performance
Management (CPM)

Workflow Management (WM)

Business Intelligence (BI)

Customer Analytics (CA)

Workforce Analytics (WFA)

Structured Knowledge Management
(SKM)

Enterprise Content Management
(ECM)

Instant Messaging (IM)

Presence Awareness (PA)

Collaborative Web Conferencing

Enterprise Collaboration
Management (ECM)

Expertise Mining


Simulation*:

Process Simulation


Balanced Scorecard**:

The Business Process
Perspective


Six Sigma:

Measure and Analyze


ISO9001:2000:

Measurement, Analysis
and Improvement


Performance
Consulting:

Measurement, Analysis
and Improvement

Simulation*:

Procedure Simulation


Balanced Scorecard**:

The Customer
Perspective


Six Sigma:

Implement, Control and
Validate


ISO9001:2000:


Product and Service
Realization


Performance
Consulting:

Compliance


Simulation*:

Environment Simulation


Balanced Scorecard**:

The Financial
Perspective


Six Sigma:

Document and Define


ISO9001:2000:

Resource Management



Performance
Consulting:

Asset Maps

Simulation*:

Scenario Simulation


Balanced Scorecard**:

The Learning and
Growth Perspective


Six Sigma:

Design and Improve


ISO9001:2000:

Management
Responsibility


Performance
Consulting:

Communication

* Alessi and Trollip (1985, 2001) **Kaplan and Norton (1992)

The Real
-
time Extended Enterprise Taxonomy

Vendor Research Questions


Vendors asked questions in five areas:


Target Market, Product Vision & Competition


Technology Strategy


Enterprise Application Integration Strategy


User Experience: What it Looks Like


Customer Experience:


What are customers thinking?


What are customers buying?


Are they using the current products in novel
ways?


What is needed in future products to meet those
needs?


Personalization

Defines Content in

Transactional

Portals, Office 2003

and Dashboards

Simulation

Embedded in

Enterprise

Apps and Portals

Inward
-
Facing

Enterprise

Analytics and

Business Rules

Business Rules

And Workforce

Analytics in

eLearning

The WorkSpace

Real
-
time

Collaboration in

Extended Enterprise

WorkSpaces

Learning and

Performance

Defined as

Core Business

Process in BPM

Learning

Technology

In Enterprise

Applications

Enterprise

Application

Integration

Workflow
-
based

eLearning


in

Real
-
time Extended

Enterprise

Internet Time Group, 2003

Eight Patterns of Innovation Emerged in Research

Collaboration Management

Product Management

Resource Management

Autonomy, Attensity, Traction,
FileNet, Interwoven, Documentum,
Bantu, Open Text, AskMe, Venetica,
ALSI, Intraspect, ParallelSpace,
Tacit Knowledge, Groove Networks,
Centra, Interwise, EDT Learning,
WebEx, IBM, Microsoft, Oracle,
GlobalScape, RedHat, Hyperwave

Saba, TEDS, Genesys, Maritz,
KnowledgePool, Extinsity, CyberU,
Click2learn, KnowledgePlanet,
Docent, PeopleSoft, SAP, Siebel,
Softscape, Workscape, FatWire,
iManage, Stellent, Vignette,
Workbrain, IBM, Inxight,
Mohomine, Stratify, The Brain

PTC, IBM, Agile, MatrixOne,
Autodesk, i2, Mindflow, Alentis
Manugistics, Eigner, SAP, Oracle,
Artemis, Project.net, Logility, Red
Prairie, ChannelWave, Allegis,
Click Commerce, Partnerware,
Comergent, iMediation, Capterra,
Pyramid, Chordiant, Onyx, Pivotal

Process Management

Cognos, Business Objects, SAS,
Lombardi, Indeliq, Hyperwave,
Ultimus, CASEwise, Domain
Knowledge, CA, Edify, Fujitsu, HP,
Remedy, Taligent, Teamplate,
Unisys, IBM, Microsoft, Micrografx,
Staffware, FileNet, ILOG, Wizdom,
Powersim, Identitech, SeeRun

Enterprise

Application

Integration

THINQ,
RWD,
VCampus,
Element K,
Saba,
Plateau

Learning

Technology

In Enterprise

Applications

IBM, Sun, Oracle, SAP Siebel,
PeopleSoft, ChannelWave,
Sun, Documentum

eLearning

Defined as

Core Business

Process in BPM

IBM, Sun, Oracle, SAP, Siebel,
Indeliq, PeopleSoft, Saba,
Docent, Hyperwave

Real
-
time

Collaboration in

Enterprise

WorkSpaces

Business Rules

And Workforce

Analytics in

eLearning

Hyperwave,
Knowledge
-
Planet,

Saba, mGen,
Docent,
Indeliq,
PeopleSoft,
SAP, Siebel

Inward
-
Facing

Enterprise

Analytics and

Business Rules

Simulation

Embedded in

Rich Clients
and Portals

Knowledge Products, Nobilis,
XStream, AWD, Teamplate,
Lombardi, Knowledge Impact

Microsoft, IBM, Siebel, SAP,
Click2learn, Indeliq, PeopleSoft,
Ultimus, Hyperwave, Lombardi

Workflow
-
based

eLearning



Click2learn, EDT Learning,
Open Text, Centra, Microsoft,
IBM, Interwise, Bantu

Business Rules

Defined Portals,

Dashboards,

and Office 2003

Cognos, ILOG, Business
Objects, Hummingbird,
Autonomy, SAS, Vignette

Pioneers of Learning Technology Innovation

Published by:


Internet Time Press

www.internettime.com/store


Simulation in the Enterprise:

The Convergence of eLearning, Simulation

and Enterprise Applications