Responsive Communications for the Mobile Worker

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Copyright© 2004 Avaya
Inc. All rights reserved

Responsive Communications for the Mobile Worker

Making Wireless as Good as Wired

Micky Tsui, Vice President & General Manager, Converged Systems Division

Mack Leathurby, Marketing Director, Technical Alliances


Leigh Chinitz, Chief Technology Advisor, Proxim

Bob Duerr, Director of Marketing, Motorola

(
On NDA Until Announcement)


July 2004

2

Copyright© 2004 Avaya
Inc. All rights reserved


Agenda


Making Wireless as Good as Wired






Delivering on the Avaya/Motorola/Proxim promise



Update of Avaya mobility/wireless strategy



Providing end
-
to
-
end VoWLAN services

3

Copyright© 2004 Avaya
Inc. All rights reserved

What’s New

Enabling Seamless Mobile Communications






Delivering on the Avaya/Motorola/Proxim promise


Introducing Avaya W310 WLAN Gateway, W110 WLAN Access Point:
Seamless mobile communications solution campus
-
wide today and out of
building cellular support later this year


Announcing Avaya as exclusive re
-
seller of the jointly
-
developed
W310/W110 solution



Supporting the Motorola

CN620 dual
-
network mobile office device:

Avaya will resell the Motorola dual
-
network device at the time of general
availability


Extending communications applications

to mobile workers: Avaya
Communication Manager, UCC, Extension to Cellular, SIP with IM/Presence


Making wireless as good as wire
-
line
: Security, high quality voice and
video, reliability, rich business functionality

4

Copyright© 2004 Avaya
Inc. All rights reserved

What’s New

Strategy and Services Update


Collaboration expands deployment choices


Speeding mobile IP technology adoption


Initiating joint development, technology licensing, interoperability testing



Interoperability through industry standards, open specifications



Promoting secure, open, seamless mobile IP communications



Avaya Global Services
-

systems integration for mobility


Supporting secure mobile voice and WLAN access


Enabling one
-
stop shopping for full VoWLAN implementation


5

Copyright© 2004 Avaya
Inc. All rights reserved

Avaya Provides What Customers Need:

Simpler, More Powerful, More Reliable Mobility



End users need



Always available communications
: reach the right person, anywhere, with clear
undropped conversations


Powerful communications
: oversee teleconferences, listen to e
-
mail, utilize
speech access for communication sessions and information tasks


Mobility
: access feature
-
rich communications apps anywhere on any network


Businesses need


Security and reliability
: with transparent IT support


Productivity
: worker, partner, customer collaboration


Cost efficiency, investment protection
: usage and admin savings + migration


Customer satisfaction and loyalty
: responsiveness

6

Copyright© 2004 Avaya
Inc. All rights reserved

Avaya Mobility Strategy


Extend communications applications anywhere on any network


Wireless as good as wired


Seamless access to productivity
-
enhancing apps: Avaya Communication
Manager, Unified Communication, Extension to Cellular, SIP
-
IM Presence


Seamlessly integrate wire
-
line + wireless:
in
-
building, on
-
campus, off
-
site


Deliver secure, convergence
-
ready infrastructure and voice
-
optimized networks


Develop personal workspace, “smart devices,” intelligent user agents


Provide services to help customers install, maintain, ensure security


Collaborate with “best of breed” mobility developers


Avaya expertise in convergence, applications, appliances


Third
-
party expertise in infrastructure, access devices, vertical solutions


Support interoperability via standards and open specifications


Provide investment protection and lower cost of ownership


Enable compliance relationships that expand deployment choices


7

Copyright© 2004 Avaya
Inc. All rights reserved

IP Softphone

for Windows

802.11 client

IP Softphone for
PDA 802.11 client

Cellular Off
-
Premises


Extension

Avaya Offers Choice for the End User


Nomadic vs. Mobile


Islands of connectivity vs. continuous roaming


Inside Building vs. Outside Building


Typically 802.11 vs. Cellular


Avaya has solutions for both


Dual
-
network mobile office device has widest applicability

Truly Mobile

Mobility

Outside Building

IP Wireless

802.11 handset


Dual
-
network

802.11/Cellular

Mobile Office Device

Nomadic

Inside Building

8

Copyright© 2004 Avaya
Inc. All rights reserved

W110 WLAN

Access Points

Avaya Mobility Solutions

Enabling Feature
-
Rich Communications Applications for Mobile

Workers

Outside the Building

Inside the Building

Dual
-
network

Motorola Mobile
Office Device

(2H 04)

Cellular
Network

Avaya Communication Manager
running on Avaya Media
Server/Media Gateway

PSTN

Wired

Network

Infrastructure

Avaya Extension to Cellular

Avaya Speech Access to UCC

IP Softphone

IP Softphone

for Pocket PC



New voice
-

optimized WLAN

supports equivalent

of wire
-
line


voice quality


UCC Servers
with Speech
Access

Modular
Messaging
with Find Me

W310
WLAN
Gateway

Motorola Wireless Services Manager

WiFi Devices

IP Phone

9

Copyright© 2004 Avaya
Inc. All rights reserved

Optimizing Wireless Communications

Introducing Avaya W310 Gateway, W110 Access Point


Brings enterprise
-
quality converged wire
-
line to wireless IP


Extends Avaya productivity communications applications anywhere


Ensures voice quality, undropped calls



Architecture centralizes access point intelligence


Simplifies secure management and maintenance


Simplifies IT support


configure and update switch, not APs


Plug and play light access points


Provides scalability, simplifies deployment


Solution offers lower total cost of ownership


Seamless roaming for VoWLAN and cellular


Within building or on campus today; same device inside and out 2H04


Secure fast roaming for APs, Subnets, WLAN/Cell


Avaya and Proxim AP customers can upgrade to “W110 mode”


Take advantage of voice
-
optimization from W310



10

Copyright© 2004 Avaya
Inc. All rights reserved

Avaya W310 WLAN Gateway, W110 WLAN Access Point



W310 WLAN Gateway


Architecture centralizes access point intelligence


Secure fast roaming for APs, Subnets, WLAN/Cell


Security features: WPA, rogue AP detection,
location
-
based access, 802.11i (future)


QoS: SVP, WME
-
based, CAC, 802.11e (future),
802.1P/Q, DiffServ, intelligent load balancing


16 port 802.3af Power over Ethernet
-
enabled
switch (supporting 16 W110s) w/2 One gig uplinks


R1.0 customers can migrate to R1.1 (for
802.11/Cellular Roaming Support) via free firmware


Simple to manage and deploy large WLAN
deployments via centralized management


US List Price: $8995

W110 WLAN Access Point


Plug and play light access points provide
scalability, simplify deployment


802.11a/b/g single radio device


Uses PoE from W310


Remote W110 management/control


Supports 16 SSiDs (Service Set IDs) per W110


Supports 8 calls per 802.11b W110


Supports 20 calls per 802.11a or 802.11g W110


Existing Avaya and Proxim AP customers can
upgrade to “W110 Mode” to take advantage of
voice
-
optimization from W310


US List Price: $495


Highly scalable architecture simplifies large
-
scale deployments and additions

11

Copyright© 2004 Avaya
Inc. All rights reserved

Voice
-
Optimized WLAN

First Product of Avaya
-
Motorola
-
Proxim Relationship


Avaya W110
WLAN Access
Points

Existing Wired Infrastructure

I.D.

I.D.

Inter
-
switch tunneling for
subnet mobility
provides seamless on campus mobility

I.D.

I.D.

P1

P3

P2

Packet prioritization, bandwidth
management for
Quality of
Service supports wireless voice
optimization comparable to
wire
-
line voice

Pre
-
802.11e power management for
long
battery life extends mobility access
time and provides power savings for
practical mobility usage

Infrastructure
-
driven roaming with pre
-
802.11i security for
secure fast roaming
between Access Points

Avaya W310 WLAN
Gateway

Wireless services management
supports handoffs between
WiFi and Cellular networks

Call Admission Control for
Quality
of Service enables network to
determine how many calls to
admit

12

Copyright© 2004 Avaya
Inc. All rights reserved

Working with Motorola CN620 Dual
-
Network Mobile Office Device

GA 2H 2004


Provides consistent interface to enterprise telephony features inside and
outside


Supports seamless handoff between cellular and WLAN networks


Designed as a Business Phone


Dedicated buttons for key enterprise features


Speakerphone


Replaces existing cell phone, replaces or complements desk phone






Enterprise Class Voice Features



Multiple call appearances



Conference, hold



Call coverage


13

Copyright© 2004 Avaya
Inc. All rights reserved

Avaya Mobility Roadmap

Client Devices and Software


Soft clients for Windows; Windows for Pocket
PC (today)


2
nd

generation 802.11 handsets (today)


Extension to Cellular


Communications
Manager features extended to cellular (today)


Dual
-
network 802.11/cellular devices (2H04)


WLAN Infrastructure


1st release of W310/W110 voice
-
optimized
WLAN infrastructure (today)


supports
embedded base
-

existing 802.11b standard
and 3616/3626 handsets (today)


Multi
-
vendor interoperability testing


2nd release of W310/W110 voice
-
optimized
WLAN infrastructure

adds seamless mobility
for cellular/WLAN

2004

2005

Client Devices and Software


Soft clients for additional mobile OSs


SIP
-
based soft clients


3rd generation, standards
-
based 802.11
handsets with improved UI, APIs


Additional multi
-
network 802.11/cellular
devices


Additional Communications Manager
features extended to cellular users

WLAN Infrastructure


Multi
-
vendor AP support


Joint development and technology licensing


Remote AP support

Under NDA until announcements

14

Copyright© 2004 Avaya
Inc. All rights reserved

Expanded Collaboration




Joint Development with Global Strategic Alliances
Motorola, Proxim,
Extreme

today (others to follow)



Wide choice of end
-
user devices, communication system components


Future technology licensing


Enabling seamless user experience
-

multi
-
vendor infrastructures, devices


New Avaya DevConnect VoWLAN Interoperability Program


Interoperability with
Aruba, Extreme, Meru, Trapeze

(others to follow)


Open to mobility application & WLAN vendors


Customer value: assured solution interoperability, configuration notes




15

Copyright© 2004 Avaya
Inc. All rights reserved


Supporting industry standards for systems and applications


Protecting customer investment and providing choice


Extending SIP
-
based IP telephony
-
presence to mobile users


Participating in IEEE task forces, open specification initiatives


Leading IETF CAPWAP (
C
ontrol and
P
rovisioning of
W
ireless
A
ccess
P
oints)


Supporting WPA (
W
iFi
P
rotected
A
ccess), precursor development for 802.11i


Supporting WME (
W
ireless
M
ultimedia
E
xtension) packet prioritization and
CAC (
C
all
A
dmission
C
ontrol) protocols as precursors to 802.11e adoption


Encouraging industry participation in seamless mobility specifications

Promoting Industry Standards, Open Specifications

Enabling Interoperable, Seamless Mobile IP Communications

16

Copyright© 2004 Avaya
Inc. All rights reserved

Complete Solutions for Mobile Security




Planning for security, business continuity


Avaya Global Services


Security assessment and policy development


Design and planning


Application
-
level security


Avaya MultiVantage applications


Avaya Communication Manager media encryption (AEA
-

A
vaya
E
ncryption
A
lgorithm or AES
-

A
dvanced
E
ncryption
S
tandard) for IP Softphone versions


End
-
to
-
end signaling encryption


multi
-
network handsets


Protection beyond peer
-
to
-
peer IP media streams


Infrastructure
-
level security


Avaya and partnership development


WPA support for user authentication and over
-
the
-
air encryption


Location
-
based access control and VPN support (future)


Rogue access point detection


Supplemental services (e.g., intrusion detection) available from

partners

17

Copyright© 2004 Avaya
Inc. All rights reserved

New Services for Mobility and Wireless


From Avaya Global Services



Plan and design


Assessments: IP readiness, security and continuity


Business consulting, professional services


Build and implement


Staging, implementation, project management


From the ground up or adding capabilities to an existing WLAN


Maintain and manage


8/5 or 24/7 responsiveness and problem resolution


Web
-
enabled support, remote diagnostics and Avaya applications


Comprehensive support


Single point of contact and accountability


Consultants and technicians average 10
-
15 years of technical/network experience
(voice, data, messaging, convergence, multi
-
vendor)


Multi
-
vendor wireless services


Supporting Avaya, Proxim and Aruba, Cisco, Extreme, Nortel, Symbol (Nov 2004)


Testing additional vendors and products




Avaya Multi
-
Vendor Wireless
LAN





Implementation
and
Maintenance
Services

Avaya
Wireless
LAN Design
Services

Avaya
Wireless
LAN
Assessment
Services

18

Copyright© 2004 Avaya
Inc. All rights reserved

Customer Example: SCANA


Energy Company with Mobile Workers



Business Environment

SCANA has mobile workers in the field
continually traveling throughout
corporate branch offices or moving in
and out of various power plants.


SCANA requires mobility to access
voicemail, email and other feature
-
rich
IP communication capabilities that
provide mobile workers with the
functionality found in the PBX systems
at their headquarters.

Customer Need


Wireless security with authentication


Efficient, easy to manage mobile
communications systems


Low cost: VoIP vs. cellular access


Seamless mobility between networks

Solution Description


Avaya W310/110 WLAN solution for use
with WiFi devices


Motorola dual
-
network device (future)


“Avaya enabled us to introduce
VoWLAN solutions that help our
employees make faster decisions and
be more productive,” said Tim Ritter,
communications manager for the
Scana Corporation.


19

Copyright© 2004 Avaya
Inc. All rights reserved

Summary:

Responsive Communications For The Mobile Worker




Announced today: First steps on path to seamless mobility


Wireless as good as wired


Communications applications anywhere on any network


Non
-
proprietary, standards
-
based approach


Supporting mobility adoption with end
-
to
-
end services