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Elegant MicroWeb Technologies Pvt. Ltd.
A-305, Shapath - IV, Opp. Karnavati Club,
SG Highway, Ahmedabad-380051 India
Phone: +91 79 6652 7011 Fax: +91 79 6652 7012
Email: contact@ElegantMicroWeb.com
URL: www.ElegantMicroWeb.com Delivering the Value of Technology
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Case Study
Case Study
Design and development of customer portal
based on Liferay Portal Framework



Case Study

Design and development of customer portal
based on Liferay Portal Framework

Client

The US based client of Elegant Microweb is a reputed Business Process
Outsourcing (BPO) Company offering services to start-ups in the Small and
Medium Enterprises (SME) segment.

The Company

The US based BPO Company, focuses on addressing critical accounting,
finance and technology related issues for entrepreneurial businesses in the
SME segment. The client’s mission is to provide higher level of services in
Accounting and Finance areas at equal or lower cost to entrepreneurs.

The Objectives

The client wished to design a web portal that their customers as well as
internal users could easily access and navigate. They desired to have an
authentication based portal through which role based permissions could be
assigned to users for accessing their allocated area(s). Since the client
provided Financial and Accounting BPO services, their prime requirement was
to implement a document management system that incorporated a workflow
based on multiple document types. They also wished to provide the capability
to publish news, announcements and resources to users. Finally, for easy and
fast interaction between internal users and client’s users, the company also
wanted to include various collaborative tools such as interactive forums, IM
etc.

The Solution

Elegant Microweb analyzed the requirements, conducted a features mapping
exercise, and developed the portal utilizing the Liferay Portal Framework.

Using the portal, a Super Administrator creates different accounts for various
clients. The client administrators in turn, configure and manage their
customers’ portals, carry out branding and undertake various activities, all
driven by fine grained security and access rights.

Elegant Microweb also developed a document types based Document
Management portlet with workflow management and notification capabilities.
Additionally a Report Center portlet was provided that would enable clients to
publish different types of reports.




Case Study

Design and development of customer portal
based on Liferay Portal Framework


Liferay collaboration portlets like forums, IM, mail and other content
management capabilities were customized and implemented to provide
different community and collaborative features.

Main Features:

 Admin interface:
 User Management & Access rights
 Client (Organization) Management
 Resource Center Management
 News and Announcements
 Message Board Management
 Client wise Document Management

 User (Client) interface:
 HTTPS based secure access
 Customized Landing Page after Login
 Access to hosted Accounting & MS Office apps
 Upload center portlet – Document Management & Workflow
Implementation with fine grained access rights based on document
types
 Report center portlet to Publish Reports driven by access rights
 Resource center portlet to publish various resources
 News and Announcements
 Bookmarks
 Instant Messaging with display indicating who’s online
 Forums
 Live Weather Feed
 Background daemon based e-mail notification system
 IMAP & SMTP email interface with external mail servers based on
user profile settings


The Technology

Operating System: Windows 2003 Server
Portal / CMS Framework: Liferay v5.2.3
Back-end: MySQL v5.0







Case Study

Design and development of customer portal
based on Liferay Portal Framework

Elegant MicroWeb Role

Elegant Microweb was involved throughout the life cycle of Application
Development that included:

 Understanding and Analyzing requirements
 Feature mapping of requirements with Liferay Framework
 Functional Specifications
 System design
 Customization and Development
 Implementation
 User Acceptance Testing
 Help Documents and Online Client Support

Each development phase was well documented.



Conclusion

Elegant Microweb employed all resources to implement client requirements in
the Liferay Portal Framework, and worked closely with client’s managers as
well as hosting providers to ensure successful and satisfactory implementation
of project within budgeted cost and timelines.















Case Study

Design and development of customer portal
based on Liferay Portal Framework

Contact Us

Elegant MicroWeb Technologies Pvt. Ltd.

A-305, Shapath - IV, Opp. Karnavati Club,
SG Highway, Ahmedabad-380051 India
Phone: +91 79 6652 7011 Fax: +91 79 6652 7012
Email: contact@ElegantMicroWeb.com
URL: www.ElegantMicroWeb.com











EMR5129C - CaseStudy – Design and development of customer portal based on Liferay Portal Framework - Version 1.0 - Published 2009
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