GLOCO Integrated Corporate Portal

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31 Οκτ 2013 (πριν από 3 χρόνια και 8 μήνες)

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GLOCO


Integrated Corporate Portal

Part 3


Implementation Plan


Presented by Team 3

1

Team 3 Members:

Joyce Torres

Kenneth Kittredge

Pamela Fisher

Ruzhena

Saltisky

Vishal

Nath


Instructor:


Teaching Assistants:


Zoya

Kinstler


Basem

Neseim

Valar

Jayaprakash



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GLOCO’s

acquisition of three other companies has resulted in
an IT infrastructure that is maintaining four independent
systems. There are duplicate applications and services.
Employees currently must access multiple portals to perform
their work. GLOCO needs to provide a single access point to
reduce costs and improve employee productivity. The CIO
requested an infrastructure improvement project RFP to
address this issue.

2

Problem Statement

Scope

3

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The implementation of the portal will include the following
elements:



The design and configuration to support each of GLOCOs major
divisions


The
portalization

of GLOCO’s Travel Search application


The implementation of the Oracle
WebCenter

Suite email client
and set up for all GLOCO users


Configuration of
WebCenter

Services


Configuration of
WebCenter

Spaces


The
portalization

of all GLOCO common and unique
applications


The
portalization

of GLOCO’s Order Management System


End user training materials designed for the end user
community.

Scope (cont.)

4

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This project will not include:



In
-
depth technical training for developers or support staff for
Oracle
WebCenter

Suite 11g


Training can be obtained from Oracle University.)


The Purchase or installation of servers, load balancers, operating
systems and miscellaneous associated software and hardware


Migration of databases from remote sites to GLOCO corporate
headquarters


Support after the warranty period


Changes to applications that will be incorporated into the portal

Training

5

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Training
-

online


Adobe Captivate 5
-

create
WebCenter

Suite demonstration
modules


Modules will cover many topics


Modules available online a month prior to cutover


A help desk will be established when the modules are made


Emails will keep employees informed of training and timeline for
implementation


Initial overview training
-

conducted onsite for programmers at
corporate headquarters.

Training (cont.)

6

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A2TI recommends the following courses for administrators:


Oracle
WebLogic

Server 11g Administration Essentials


Oracle Directory Services 11g Essential Concepts (online)


Oracle
WebCenter

Spaces 11g Build E2.0 Portals and Communities

and Oracle
WebCenter

Spaces 11g Administration


Recommended courses for developers are:


Oracle
WebCenter

11g Introduction to Portal Applications


Introduction to Custom Applications


Build E2.0 Portals and Communities

Stakeholders

7

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Project
Manager

Technical Lead
Manager

Development
Lead

Training Lead

Support Lead

Project
Sponsor

WebCenter Installation

I

R

A

I

I

A

Training

A

C

C

R

I

I

Portal Development

A

C

R

I

C

I

Deployment

A

R

C

I

C

I

Support

I

C

C

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R

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Warranty

I

C

C

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R

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RACI (Responsible Accountable Consulted Informed) Deployment

Operational Considerations

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Support is the responsibility of the GLOCO IT Operations department

Development support remains with the existing development teams

Enhancement requests and bugs are submitted to the GLOCO internal
ticketing system

Emergency enhancements/fixes will be prioritized by the parties
involved

Tickets are opened either by going online or by sending an email to
itoperations
-
requests@gloco.com


Deployment

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Risk and Mitigation

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Risk 1:


The owners of legacy applications may have a difficult time
accepting the perceived loss of their applications

Mitigation 1:


The applications need to be manage by the same group that
managed them before. A service level agreement should be signed
between the application owners and GLOCO corporate.

Risk 2


Managing change is a crucial part of any transition

Mitigation 2


User buy
-
in more efficient and quicker

Risk and Mitigation (cont.)

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Risk 3:


Delay in the response from the applications via
WebCenter

Mitigation 3:


Moving applications and databases into corporate datacenter


Use
ajax

Risk 4:


Security will become a more serious issue when there are multiple
applications that are being ported

Mitigation 4:


WebCenter’s

robust security model will help

Success Metrics

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The introduction of the portal will provide measurable benefits to
GLOCO.


Success criteria will be measured by using Oracle
WebCenter

Analytics.


The Analytics tool allows administrators to create usage reports for
any custom application or portal.


The analytics will help administrators determine usage by numerous
factors including application and page, content, Group Spaces.

Success:


Applications will see a 100% adoption rate in the first year if they
remove all other access to their applications.

Measurement:


WebCenter

Analytics enable us to determine portal adoption,
application use, and collaboration rates by tracking user visits to
each page.



Success Metrics (cont.)

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Success:


Support cost will decrease by 60% after the first year

Measurement:


The cost to maintain an application will be measured by
determining the number of applications being supported one year
after implementation and the total support costs before and after
implementation.