for Operational Staff

fanaticalpumaΜηχανική

5 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

105 εμφανίσεις

Skill Transformation

for Operational Staff

in Modernised Delivery Systems


Geoffrey Enever


Manager Customer Service

Goulburn
-
Murray Water

WHY?


G
-
MW irrigation system undergoing major
upgrade


100 years of


Passive assets


Manual operation


Paper based recording


Replaced with Dynamic Flume Gate
regulators and automated irrigation
outlets


System u
pgrade
= S
kill
upgrade required

14,000 customers in
six irrigation areas

(channel network &
pumped supply)


Approx 12,000 customers

access water from


bores (groundwater)


direct from rivers and streams
(diverters)


Other customers



MDBA


Other rural and urban
corporations


Hydro, leases, recreation,
houseboats, licences

Goulburn
-
Murray Water

and our customers


Majority of 6,900km channel

network is manually operated



Channel automation improves

control along the network



Changed operation

requirements = Changed skill

requirement for staff

Channel network

Perth

Sydney

Channel automation

Paper based records


Staff well trained and
knowledgeable in their field



Manual operations = Large
OHS risk to staff and G
-
MW




$2.1 billion project to upgrade the gravity

irrigation system


Automated/dynamic assets


Electronic components require new skills


Much of the staff knowledge & equipment


now redundant


The Project is Here!

Dynamic operations

Electronic assets

Confusion





Training for staff


Technical skills


Electronic
equipment






3 levels of training


Trained staff
become the trainers



In house



On the job

Equipment change


Major change is the
move to “In Field
Computing”


Required an item
suitable to conditions


User friendly for staff
of varying skill levels


Large staff
involvement in
selection


Issues
-

staff concerns


Ability to adapt to:


New technology


Larger geographical area of responsibility


Reduced staff numbers!


Operating “Hybrid” system


Continuing to train staff in operating a

“Manual” system


Reduced contact with customers


Outcomes


staff


New skills achieved


New career path


Rewarding work


Resignation of staff members!


Central System Operations


24 hour customer contact


24 hour system monitoring


24 hour support to field staff




So Look at G
-
MW Now


Central monitoring


Increased training





New Skills


New Knowledge


New Equipment


New Career


Confidence in future

From Manual to Automation

Summary


How it
W
as


Here it
I
s


Look at G
-
MW
N
ow

WIN

for staff

WIN

for customers

WIN

for G
-
MW


Questions ?

Thank

you for your time

Contact details:
geoffreye@g
-
water.com.au

Ph: 03 58 263 633