Certification Framework JN 14032011 - Sita

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12 Νοε 2013 (πριν από 3 χρόνια και 8 μήνες)

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SITA

Partnership:

Expression of Interest


2011
-
08
-
25


House Rules

2

2


Official minutes will be taken during the meeting.


All minuted issues and questions will be published and addressed via
the SITA Website to ensure understanding and consistency.


Answers to Questions will be published after consultation in the
following format :


Company Name (Optional)


Person Name (Optional)


Question


Answer if applicable


Helpline function will be created: Piet Kemp 0833766748 via
Procurement process:
piet.kemp@sita.co.za


All parties must complete the Attendance Register


Partners must indicate Regional Registration in terms of interest (Local
Presence)

Purpose of Partnership
Strategy


SITA is to deliver on its mandate as outlined in the
SITA Act, but to also play a critical role towards
broadening the involvement of various industry
partners and suppliers to deliver cost
-

effective ICT
solutions without compromising quality.


Purpose of the EOI is to create inclusiveness of all
parties responding as per registration process. No
party will be excluded on any grounds to be
registered on the SITA Data Base!


3

Purpose of Partnership
Strategy (Cont)


All parties will be given the opportunity to
obtain compulsory requirements as per EOI.




Partnership requirements will focus primarily
on IFMS implementation partners.

4



What is Certification per
Industry Definitions?





Confirmation of certain criteria/characteristics of an
object, person, or organization
.





provided by some form of external review, education, or




assessment.


Professional certification
,





where a person/organisation is certified as being able to





competently complete a job or task, usually by the passing of an




examination.


Product certification
.





processes intended to determine if a product meets minimum




standards, similar to quality assurance.



5

What is SITA Certification?



The process through which SITA will certify
industry partners and departments against pre
defined criteria


e.g. process, tools, people &
experience, regulatory requirements, local
presence
-

to assist with ICT services to
government departments.



6

What is Accreditation?



The process through which certification of competency, authority, or
credibility is presented.

Organizations that issue credentials or certify third parties against
official standards are themselves formally accredited by accreditation
bodies (such as “SANAS”); hence they are sometimes known as
"accredited certification bodies".

The accreditation process ensures that their certification practices are
acceptable, typically meaning that they are competent to test and
certify third parties, behave ethically and employ suitable quality
assurance.

One example of accreditation is the accreditation of testing laboratories
and certification specialists that are permitted to issue official
certificates of compliance with established standards, such as
physical, chemical, forensic, quality, and security standards
.”



7



Certification Framework
Objectives


To Establish a Certification Capability:

To determine certification
standards for service delivery enabling SITA to appoint certified
industry partners for ICT service delivery.


To Develop a Certification Model:

To guide the process of the
selection of industry partners in terms of competency levels.


To Establish a Certification Process:
To determine the process to
assess, equip and certify partners.


To Establish a Monitoring and Evaluation Process:
To review
partner performance and service delivery in order to renew or
terminate partnership. (In accordance with SITA’s improved SLA
management processes.)

8

Principles of Certification


SITA will align to industry standards


Certification will have a SITA specific approach


Assessments will be done for all capabilities


All services that can be done by industry role
players will be certified


Certification will be for multiple partners/suppliers


Partners will pay for Certification, and Training


Pricing in line with Industry Benchmarking

9

SITA Capability Areas


for Certification

10

What is a SITA Toolkit per

Capability


Breakdown


Overall Capability broken down in stages


Stages broken down in components


Overview


Purpose, objective, deliverable and timeframes


Activities


The main activities


Inputs and Outputs


Instructions


Process steps


Role players


Supporting material


Quality Assurance


Governance


11

Certification Elements


Individual Requirements



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12

Project Management Capability
Individual and Industry Certification
Areas

Individual Requirements

Industry Requirements


Project International Accredited
Certification.

e.g. PMP, Prince II, CPPP, CPPM, CPPD


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-

?


MS
project ver. 2003, 2007, 2010


Knowledge of the Enterprise Resource
Planning (ERP) implementation projects.


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Can you provide proven historical
evidence of past projects undertaken by
the entity within the National and/or
Local Government Departments
/
Industry.

13

Project Management Capability SITA
Certification Areas



Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Project Management Capability Toolkit

14

Data Management Capability
Certification Areas

Individual Requirements

Industry Requirements

Basic skills requirements include:


Proven data management
training





Do you have affiliation with

DAMA
(Optional)

Basic skills requirements include:


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o
DAMA
.

o
Oracle SQL Expert.

o
Oracle PL/SQL Developer
.




Basic skills requirements include:


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Department or local government or
Industry?

Basic skills requirements include:

Proven OOAD and Data Design
Training and experience

15

Data Management Capability
SITA Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Data Management Capability Toolkit





16

Business Process
Management Capability
Certification Areas

Individual Requirements

Industry Requirements


Proven business process modelling
training;


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o
Business Process Modelling
Initiative (BPMI)?


Certification:


BABoK
;


BPMN
;


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o
BPM Group





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.



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o
Object Management Group (OMG
)



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Knowledge of the BPM.


Can you provide historical evidence of
past projects undertaken by the entity in
the National Departments, Local
Governments or Industry
.


17

Business Process Management
Capability SITA Certification Areas



Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Business Process Management Capability
Toolkit




18

Training Management
Capability
Certification Areas

Individual Requirements

Industry Requirements

Basic

skills

requirements

include
:



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skills

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include
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SAQA

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skills

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include
:





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skills

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:



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.



19

Training Management Capability
SITA Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Training Management Capability Toolkit



20

Solution Management
Capability
Certification Areas

Individual Requirements

Industry Requirements

Basic skills requirements include:


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:


o
Applicable

application

user

group

(E
.
g
.

Oracle,

SAP

etc
)


Basic skills requirements include:


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Can you provide historical evidence of past
projects undertaken by the entity in the
national/ provincial departments, Local
Governments or Industry
?



Basic skills requirements include:


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Basic skills requirements include:


Knowledge to interpret BPM.

21

Solution Management Capability
SITA Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Solution Management Capability Toolkit





22

Technology Management
Capability Certification
Areas

Individual Requirements

Industry Requirements


Certification:

o
Certified on tools listed above to perform
highly granular packet analysis, mining,
and decoding of network traffic and to
generate management reports
.



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The supplier must provide all the relevant
tools required in order to fulfil the
requirements below:


o
Network discovery


o
Mapping/documentation capabilities


o
Baseline switch and router performance


o
Traffic


monitoring to determine which
protocols are used on the network


o
View device configurations


o
Workstation configurations and
applications



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o
Certified LAN technicians and/or
specialists on various LAN switch
infrastructure. Provide list of equipment
certified on
.



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o
A+ or equivalent qualification to perform
workstation assessments and
configurations
.



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Management (ECM) system.


23

Technology Management Capability
SITA Certification Areas



Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Technology Management Capability Toolkit



24

Change Management
Capability Certification
Areas

Individual Requirements

Industry Requirements


Qualification in Behavioural/ Social Sciences


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sourcing of resources)


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ERP system implementation; e.g. ASAP, AIM,
etc


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25

Change Management
Capability SITA
Certification Areas



Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Change Management Capability Toolkit




26


Quality Capability

Certification Areas

Individual Requirements

Industry Requirements


Individual knowledge of CMMI models
and ISO standards will be an advantage


Compliance to ISO 9001 Standard



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27


Quality Capability SITA

Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Quality Management Capability Toolkit


28

Cataloguing and Master
Data Capability

Certification Areas

Individual Requirements

Industry Requirements


Individual knowledge of CMMI models
and ISO 8000 standards
.


Compliance to ISO 8000 Standard


Individual knowledge of
eOTD

Dictionary.


Affiliation (Optional):

DAMA


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Registered Member of ECCMA (Optional)


29

Cataloguing and Master
Data Capability SITA

Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Cataloguing and Master Data Capability
Toolkit


30

Support Management


Capability

Certification Areas

Individual Requirements

Industry Requirements


Ability to adopt industry best practices


Implementation Knowledge of ITIL:

o
Service Level Manager

o
Change Manager,

o
Problem Manager
, and

o
Incident
Manager


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31

Support Management


Capability SITA

Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Support Management Capability Toolkit


32

Product Development
Capability

Certification Areas

Individual Requirements

Industry Requirements

Basic skills requirements include:


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Proven historical evidence of past projects
undertaken by the entity in the
national/provincial departments or local
governments or Industry

Basic skills requirements include:


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Basic skills requirements include:


Object Relational Mapping

33

Product Development
Capability SITA

Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Overview


SITA Product Development Management
Capability Toolkit


34

Certification/
Accreditation
Levels

Level 0

Incubate Partner

Level 1

Bronze Partner

Level 2

Silver Partner

Level 3

Gold Partner

Level 4

Platinum Partner

Ability to
Implement in
the 8
Capabilities


None

One

Two

Four

Eight and more

Description

No Industry
Experience.

New on the
market

Can only provide
SITA/Departments
with certified
professionals.

Can provide
SITA/Depts. with
required services but
requires full
management.

Can provide
SITA/Depts. with
required services with
minimum
management.

Can provide
SITA/Depts. with
required services
without management.

Process

Training,
Development and
Mentoring

Managed

Defined

Quantitatively
Managed

Optimizing

People
Competencies
and Skills

Skeleton Staff

No certified
individuals

People
Management

At least 3 certified
individuals

Competency
Management

At least 5 certified
individuals

Capability
Management

At least 10 certified
individuals

Change Management

At least 15 certified
individuals

Tools and
Technology
Capabilities

No experience

Minimum level of
qualifications

Successful
level 0
partner

1 contactable
client reference

>2 contactable client
references



>5 contactable client
references

>2 projects (quality
assessment score >3

>10 contactable client
references

>
4 projects (quality
assessment score > 4

Business
Sustainability
and CSI

Corporate Social
Responsibility

Start
-
Up

Managed
Organizations'

Emerging

Growing

Must include Level 0
partners

Matured

Must include Level 0
partners

Risk

Not Applicable

High

Medium

(Manageable)

Low

(Shared)

Minimal

(Transferred)

Engagement
Model

(Corporate In
-
sourcing

In
-
sourcing

Joint
Ownership/Venture

Consortium,

Strategic

Full Outsource,
Strategic

35

Procurement:

Expression of
Interest (EOI)

Certification Process

Industry

Partners

Capability
Training and
Certification

Implementation

Performance
Review

Final Status
Annual
Refresh

SITA Certification

Award Process

Data Base:
All Applicants
Classified as Partners
per Grouping

RFB / RFQ

Retrain

Retrain

SITA employees to
be certified in line
with capabilities



EOI process



Supplier list


Incubate

Bronze

Process

Silver

People

Gold

Tools

Platinum

Training

All 11 Sita
capabilities


Determine
partnership
allocation


Performance Review:
Quarterly and Annually


Check Implementation
Standards


Opportunity for Retraining




Poor performance: terminate



Good performance: re
-
contract


36

SUMMARY


Certification Process

Certification will be
required for the
following capability
areas

Must conform to certain
individual as well as
industry requirements

Individual Requirements`

Industry Requirements


Proven business process

modelling training


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o
Business Process Modelling
Initiative (BPMI)?


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†††††
䉐MN


P汥l獥 楮i楣it攠eff楬楡t楯i⁷楴h:


o
BPM Group





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(
E剐) 業i汥浥湴慴楯n
pro橥j
ts



Please indicate affiliation with:


o
Object Management Group
(OMG
)



Knowledge of the respective
functional domain and


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䉐M


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.


Categorise

supplier
accordingly

Partner to receive
appropriate training
where required

Project Management Capability

SITA Certification Areas


Product Overview Training


SITA Governance and Policies


SITA Implementation Methodology Toolkit

Certified Supplier:

Service delivery

Quality

Supplier Certified in all
3 area’s

37

SITA Certification Centre


Advertise EOI to Industry for new partners on Annual
basis for open ended partner applications


Group partners and schedule for Capability Toolkit
Training


Assess level of competency of industry partners and
individuals on SITA standards and methodology


Certification of Partners


Partner and vendor management(Quarterly, Annually)


Update industry pre requisites and requirements for
certification


Research on Industry trends to stay abreast with latest
technology




38

Estimated Cost for Training
Services


Recommended PSI training fee to be charged per person
per day: R1500 per delegate per day.


Certification fee per delegate per training course:


R200 per delegate per course attended successfully


A recommended re examination fee of R200 will be
applicable for partners failing original examination
assessment.

39

Estimated Partner
Capability Training Cost

Capability Area

Number of
Training Days

Price per Course
@ R1500 per
Day

Certification
Price per
Course @ R200

Total

Cost

Est
.

Project Management

5

R7 500

R200

R7 700

Data Management

6

R9 000

R200

R9 200

Business Process Management

4

R6 000

R200

R6 200

Training
Management

5

R7 500

R200

R7 700

Solution Management

5

R7 500

R200

R7 700

Technology Management

3

R4 500

R200

R4 700

Change Management

5

R7 500

R200

R7 700

Quality Management

4

R6 000

R200

R 6 200

Cataloguing & Master Data

2

R3 000

R200

R3 200

Support Services

3

R4 500

R200

R4 700

Product Development

4

R6 000

R200

R6 200

SITA Implementation
Methodology Overview

2

R3000

R200

R3200

SITA and Government
Induction

1

NA

NA

No
Fee

40





Recommended Fee
per Partner Category

Certification
Levels


Level 0

Intern Partner

Level 1

Bronze Partner

Level 2

Silver Partner

Level 3

Gold Partner

Level 4

Platinum Partner


Registration
Fee


No Charge


R0000?


R0000?


R0000?


R0000?

Registration fee may be applicable per RFB.


Fee will be considered on a sliding scale
subject to approval
.


41

Recommendations


EOI issued


12 August for IFMS implementation as per Government Gazette


Information Session is Compulsory on 25 August 2011 in all 9 regions


Close applications for Expression of Interest (EOI) by 9 September 2011


Compile list of preferred suppliers by 30 September


Toolkit Capability Training/Certification to Commence by 3 October


Publish RFB/RFQ by 15 October. Close by 15 November.


1
st

round of certified suppliers to implement IFMS SCM solution by 18 January
2012


Certification for SCM Core (AM, PMM, CMM) commences 3 October


42

Pre Requisites for EOI


Applicants must indicate an interest in providing
ICT services.



Applicants must be registered companies/ legal
persons.



All applicants will receive training in SITA
processes, (SITA Capability Toolkits), the cost of
which shall be carried by the applicant. This will
not guarantee a contract for services with SITA.



43

Pre

Requisites (2)


Only applicants who undergo training and meet the
required competency level shall be certified as
capable. Any applicable RFB will only be
addressed to those partners on the data base that
have been certified in the relevant competency.



Should applicants not undergo training within a
specified period, the applicants name shall be
removed from the SITA data base


44

Pre Requisites (3)



Applicants will be classified by SITA in accordance
with the standards provided by SITA, in the
following partner categories:


Level 0: Incubate Partner;


Level 1: Bronze;


Level 2: Silver;


Level 3: Gold;


Level 4: Platinum.

45

Pre Requisites (4)



All potential partners will be required to have basic
skills in the applicable capability areas as per
recommended and compulsory requirements,
before allowed on the SITA Capability Toolkit
training. Applicants without the applicable basic
skills will be required to perform self
-
skilling, but
will receive guidance from SITA.


A minimum of Grade Twelve (Standard Ten) will
be required from all individual partners.


46

Pre Requisites (5)




In order to qualify for Platinum classification,
applicants shall be competent in at least 8 SITA
-
identified capabilities, with the exception of
Cataloguing, Support Services & Product
Development


47

Pre Requisites (6)


Partners wishing to be classified on the Level 3
(Gold Partner) and Level 4 (Platinum Partner)
category shall be required to provide mentor
services to Level 0 partners as a qualification
requirement.



All bidders must ensure that they continually meet
the minimum requirements per capability as issued
by SITA from time to time, and specifically as
applicable when the RFB is published.

48

Pre Requisites (7)


The approved list of service providers will be valid
for a period of three years. The EOI will be re
-
published annually to update the supplier list in
order to allow new members to apply for selection.
Existing suppliers already listed need not re
-
apply
annually.



The costs of the SITA Toolkit Capability Training
will be Industry
-
benchmarked and in line with other
professional training institutions. The training fee
will be charged on a rate
-
per
-
day basis.



49

Pre Requisites (8)



All members on the SITA database will be grouped
in a partner classification based on responses to
the EOI. All listed members will be required to
undergo compulsory training on the SITA
Capability Toolkits in order to be certified. This will
ensure that partners will be fully capable of
following prescribed methodologies and processes
compliant to SITA Capability Toolkit standards. (As
published per RFQ).



50

Pre Requisites (9)


All industry partners which are awarded contracts
will be constantly monitored and evaluated in
terms of expected service deliverables and re
certified on a quarterly basis against the specific
Capability Toolkit standards as published in the
RFQ’s. This monitoring function will not replace
normal agreed contractual/project deliverables in
line with implementation functions.

51

Pre Requisites (10)



When bidding for services under an RFB as
published by SITA, the costs for the service will be
regulated by guidelines as provided by National
Treasury.


52

Thank You.

53