Hitachi IT Operations Analyzer

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Getting Help
Product Version
Contents
F
AST
F
IND
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INKS
MK-90IOS039-01
Hitachi IT Operations Analyzer
Microsoft® Internet Information Services (IIS)
Plug-in User Guide
ii
Microsoft Internet Information Services (IIS) Plug-in User Guide
© 2012 Hitachi, Ltd. All rights reserved.
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Hitachi reserves the right to make changes to this document at any time without notice and assume no
responsibility for its use. This document contains the most current information available at the time of
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availability.
By using this software, you agree that you are responsible for:
a) Acquiring the relevant consents as may be required under local privacy laws or otherwise from employees
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All other trademarks, service marks, and company names are properties of their respective owners.
Contents
iii
Microsoft® Internet Information Services (IIS) Plug-in User Guide
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Product version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Document revision level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Referenced documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Document conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Accessing product documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Getting help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Comments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
1 Introducing the IIS plug-in...................................................................1-1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Management server requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
IIS requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
2 Managing the IIS plug-in installations.................................................2-1
Installing the IIS plug-in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Collecting configuration updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Reinstalling the IIS plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Removing the IIS plug-in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Confirming IIS plug-in installation and removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
3 Viewing information for IIS nodes.......................................................3-1
Viewing information for IIS nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Viewing services information for IIS nodes . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Viewing performance information for IIS nodes. . . . . . . . . . . . . . . . . . . . . . . 3-2
Performance metrics list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Referring to the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
iv
Contents
Microsoft® Internet Information Services (IIS) Plug-in User Guide
Preface
v
Microsoft Internet Information Services (IIS) Plug-in User Guide
Preface
The Microsoft Internet Information Services (IIS) Plug-in User
Guide is intended for users who want to install the Microsoft® IIS
plug-in using IT Operations Analyzer.
This preface includes the following information:

Intended audience

Product version

Document revision level

Referenced documents

Document conventions

Accessing product documentation

Getting help

Comments
vi
Preface
Microsoft Internet Information Services (IIS) Plug-in User Guide
Intended audience
This document is intended for system administrators and other users who
are responsible for installing, configuring, and operating Hitachi IT
Operations Analyzer and utilizing the Microsoft Internet Information
Services plug-in (referred to as the IIS plug-in this document).
Readers of this document are expected to be familiar with the following:
• Hitachi IT Operations Analyzer basic usage.
• Network protocols such as IP and WMI.
Product version
This document applies to the IIS plug-in, which provides support for IT
Operations Analyzer version 3.0.0 or later.
Document revision level
This section provides a history of the revisions to this document.
Referenced documents
• Hitachi IT Operations Analyzer Getting Started Guide, MK-98IOS001
• Hitachi IT Operations Analyzer Getting Started Guide: Device
Configuration Supplement, MK-90IOS006
• Hitachi IT Operations Analyzer Help
Document conventions
This document uses the following icon to draw attention to information:
This document uses the following typographic conventions:
Revision
Date
Description
MK-90IOS039-00 May 2012 Initial Release
MK-90IOS039-01 August 2012 Revision 1, supersedes and replaces
MK-90IOS039-00
Symbol
Meaning
Description
Information Calls attention to information that is essential to the
completion of a task.
Convention
Description
Bold Indicates text in a window, other than the window title, including
menus, menu options, buttons, fields, and labels.
Example: Click OK.
Preface
vii
Microsoft Internet Information Services (IIS) Plug-in User Guide
Accessing product documentation
Your site has online access to product-related and other information and
resources, through the IT Operations Software Portal:
http://www.itoperations.com
The IT Operations Software Portal provides a knowledge base that includes
technical and configuration resources, and it includes product-related
downloads and updates:
• By registering on the IT Operations Software Portal, you can access the
knowledge base, FAQs, forums and videos.
• If your organization has a valid Software Maintenance, then it can
download updates.
Italic Indicates a variable, which is a placeholder for actual text provided
by the user or system. In the case of version information, the italic x
represents all subsequent versions. Examples:
• Copy source-file target-file.
• Kernel version 2.6.x.
Note: Angled brackets (< >) are also used to indicate variables.
Convention
Description
viii
Preface
Microsoft Internet Information Services (IIS) Plug-in User Guide
Getting help
If you purchased IT Operations Analyzer and have a current product support
agreement, then please collect the following information:
• The product name and version number
• The operating system name and revision or service pack number
• The serial number of the license for which you are requesting help
• The content of any error messages that are displayed
• The circumstances surrounding the error or failure
• A description of the problem and what has been done to try to solve it
After you collect this data, contact the Hitachi Data Systems Support Center.
Following is a link to the Hitachi Data Systems web site, where you can
obtain current telephone numbers and other contact information for the
Hitachi Data Systems Support Center:
http://www.hds.com/services/support
/
Comments
Please send us your comments about this document:
doc.comments@hds.com. Include the document title, number, and revision,
and refer to specific section(s) and paragraph(s) whenever possible.
Thank you! (All comments become the property of Hitachi Data Systems
Corporation.)
NOTE:If you are working with a trial version of the product, then please
refer to the self-service materials that are located on the IT Operations
Software Portal: http://www.itoperations.com
Introducing the IIS plug-in
1–1
Microsoft Internet Information Services (IIS) Plug-in User Guide
1
Introducing the IIS plug-in
This chapter provides an overview of the IIS plug-in and the
requirements for supporting it within Hitachi IT Operations
Analyzer.

Overview

System requirements
1–2
Introducing the IIS plug-in
Microsoft Internet Information Services (IIS) Plug-in User Guide
Overview
The IIS plug-in enables the discovery and monitoring of additional, in-depth
performance metrics for IIS, using IT Operations Analyzer. IT Operations
Analyzer provides a unified, web-based interface that can display a number
of status fields for nodes and their components.
System requirements
The following sections identify the system requirements for the IT
Operations Analyzer management server and IIS installed server.
Management server requirements
The management server is the machine on which IT Operations Analyzer is
installed. To support the installation of the IIS plug-in and subsequent
monitoring of performance for the IIS plug-in, the management server
must be running IT Operations Analyzer.
For information about the management server’s operating system, disk
space, memory, and processor speed requirements, please refer to
Table 2-1 of the Hitachi IT Operations Analyzer Getting Started Guide.
IIS requirements
In order for the IIS plug-in to collect statistics from the Internet Information
Services, the following versions are required:
• IIS 6
• IIS 7
Managing the IIS plug-in
2–1
Microsoft Internet Information Services (IIS) Plug-in User Guide
2
Managing the IIS plug-in
installations
This chapter describes the following installation and installation-
related tasks:

Installing the IIS plug-in

Reinstalling the IIS plug-in

Removing the IIS plug-in

Confirming IIS plug-in installation and removal
2–2
Managing the IIS plug-in
Microsoft Internet Information Services (IIS) Plug-in User Guide
Installing the IIS plug-in
On the management server, you will run the Setup.exe file for the plug-in
to launch the InstallShield Wizard. Then, you will use the InstallShield
Wizard to complete the installation.
To install the IIS plug-in on the management server:
1.Run the executable file, Setup.exe.
The installation wizard displays the Welcome panel.
2.Click Next to continue to the Installation panel.
3.Click Finish to complete the installation.
4.To confirm that the IIS plug-in was installed, see Confirming IIS plug-in
installation and removal on page 2-4.
Collecting configuration updates
After installing the plug-in, the new and changed features of the plug-in are
available in IT Operations Analyzer only after configuration data has been
collected. By default, IT Operations Analyzer automatically collects
configuration updates at midnight each day. To check for configuration
updates before the scheduled collection cycle, and to ensure that IT
Operations Analyzer recognizes the plug-in, click Recollect from within the
Monitoring module. For more information on configuration updates, please
refer to the Hitachi IT Operations Analyzer Help.
NOTE:In a Microsoft Windows® environment, you must be logged on as
a user with administrator privileges.
Managing the IIS plug-in
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Microsoft Internet Information Services (IIS) Plug-in User Guide
Reinstalling the IIS plug-in
After the IIS plug-in is installed on the management server, you can run the
Setup.exe file again to reinstall program features, if needed. In this case,
the Setup Maintenance program of the InstallShield Wizard displays.
Select Repair to retain the same configuration that was used during the last
installation.
To reinstall the IIS plug-in on the management server:
1.Run the executable file, Setup.exe.
The Setup Maintenance program of the InstallShield Wizard
displays.
2.Select Repair then click Next.
3.Click Finish to complete the installation.
Removing the IIS plug-in
You can uninstall the IIS plug-in by running the Setup.exe file for the plug-
in. In this case, the Setup Maintenance program of the InstallShield
Wizard displays.
Select Remove to remove all installed features.
To remove the IIS plug-in from the management server:
1.Run the executable file, Setup.exe.
The Setup Maintenance program of the InstallShield Wizard
displays.
2.Select Remove then click Next.
3.In the confirmation window, click Yes.
4.Click Finish to complete the removal of the IIS plug-in.
5.To confirm that the IIS plug-in was removed, see Confirming IIS plug-
in installation and removal on page 2-4.
NOTE:In a Microsoft Windows environment, you must be logged on as a
user with administrator privileges.
2–4
Managing the IIS plug-in
Microsoft Internet Information Services (IIS) Plug-in User Guide
Confirming IIS plug-in installation and removal
Whenever you install or remove the IIS plug-in, you can confirm the
outcome within the Settings module of IT Operations Analyzer.
When you:
• Install the IIS plug-in, it is displayed in the Plug-in Control panel.
• Remove the IIS plug-in, it is no longer listed in the Plug-in Control
panel.
Figure 2-1 provides an example of the Plug-in Control panel. The
Microsoft Internet Information Services link is displayed. In this case,
the plug-in has been installed.
Figure 2-1: Successful IIS plug-in installation
To confirm the installation or removal of the IIS plug-in:
1.Log on to IT Operations Analyzer.
2.Click Settings to display the Settings Menu.
3.From the Settings Menu choose Plug-in Control.
4.If you:
• Installed the IIS plug-in, verify that it is listed in the Plug-in
Control panel. If it is listed, click the Microsoft Internet
Information Services link to view the plug-in information.
• Removed the IIS plug-in, verify that no Microsoft Internet
Information Services link is listed in the Plug-in Control panel.
Viewing information for IIS nodes
3–1
Microsoft Internet Information Services (IIS) Plug-in User Guide
3
Viewing information for IIS
nodes
This chapter describes how to use IT Operations Analyzer to view
IIS information.

Viewing information for IIS nodes
3–2
Viewing information for IIS nodes
Microsoft Internet Information Services (IIS) Plug-in User Guide
Viewing information for IIS nodes
You can view IIS nodes, components, and performance information in the
Monitoring module:
1.Click Monitoring Menu.
2.Select All nodes.
The All nodes panel lists every node.
Viewing services information for IIS nodes
To view services information, in the Monitoring module:
1.Click Monitoring Menu.
1.Select All nodes.
2.From the viewing area that lists the nodes, select a node, and then click
the Service tab.
Using the IIS plug-in within IT Operations Analyzer enables you to monitor
services for IIS nodes. The following list includes the services that are
supported by the IIS plug-in:
• IISADMIN
• W3SVC
Viewing performance information for IIS nodes
To view performance information:
1.Open the Monitoring module.
2.From the Monitoring Menu, select All nodes.
3.From the viewing area that lists the nodes, select a node, then click the
Performance tab.
Performance metrics list
When you install the IIS plug-in for use with IT Operations Analyzer, IT
Operations Analyzer can monitor additional performance information for IIS
nodes. The following is a list of the additional performance metrics that are
supported by the IIS plug-in.
• Active Server Pages:Errors/sec
• Active Server Pages:Request Execution Time
• Active Server Pages:Request Wait Time
• Active Server Pages:Requests Executing
• Active Server Pages:Requests Queued
• Active Server Pages:Requests/sec
• Application Pool:Current Application Pool Uptime (IIS7 specific)
• Application Pool:Total Worker Process Ping Failures (IIS7 specific)
• ASP.NET:Request Wait Time
• ASP.NET Applications:Requests/sec
Viewing information for IIS nodes
3–3
Microsoft Internet Information Services (IIS) Plug-in User Guide
• Internet Information Services Global:Current File Cache Memory Usage
• Internet Information Services Global:File Cache Hits%
• Web Service:Bytes Total/sec
• Web Service:Current CGI Requests
• Web Service:Current Connections
• Web Service Cache:Current File Cache Memory Usage
• Web Service Cache:File Cache Hits%
Referring to the Help
For more information about the Status Info tab and the Components tab,
refer to the online Help within IT Operations Analyzer. Within the Help, refer
to “Monitoring Your Environment”, and review the topic, “Reviewing the
Lower Information (Tabbed) Area.”
3–4
Viewing information for IIS nodes
Microsoft Internet Information Services (IIS) Plug-in User Guide
1
Microsoft Internet Information Services (IIS) Plug-in User Guide
MK-90IOS039-01
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