Transforming IT with Cloud Computing

earsplittinggoodbeeInternet και Εφαρμογές Web

3 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

60 εμφανίσεις

Trae Chancellor

Salesforce.com

Transforming IT with
Cloud Computing

Cloud Computing is Transformational for IT


IT transformation: Org,
Architecture, Ops


Adoption of the cloud is
accelerating


Deliver innovation and
business priorities


Leverage and Advantage

We Began with Single Tenant Complexity

Provisioning

Upgrades

Tuning

DR planning

Broken integrations

Broken customizations

Security vulnerabilities

Performance problems

Reliability problems

Unhappy customers

Deployment 1

Deployment 2

Deployment 3

Deployment 4

Deployment 5

Deployment 6

Deployment 7

Deployment 8

Deployment 9

Our IT Vision: Salesforce on Salesforce

Organization

Operations

Infrastructure

Improve Productivity
& Innovation

Improve
Efficiency

Reduce
Cost

Our Transformation Took Five Stages

Implement
CRM

Customize

Extend

Commit

Iterate

Implement
Salesforce
applications

Create
business
specific
requirements

Add complex
functionality

Design, build
and deploy
mission critical
applications

Continuously
improve
existing apps
and deliver new
apps



Stage 1: Implement Core CRM Solution

Implement change
management strategy

Centralize Salesforce
administration into IT

Define and build
operational processes



Implement
CRM

Customize

Extend

Commit

Iterate



Stage 2: Customize to Automate Basic Processes

Eliminate rogue
spreadsheets, manual
processes and databases

Review project portfolio for
cloud opportunities

Train All IT Employees
on
Force.com

Develop integration strategy
and solutions


Implement
CRM

Customize

Extend

Commit

Iterate

Implement
CRM

Customize

Extend

Commit

Iterate

Stage 3: Extend Automation with Custom Apps

Organizational
alignment with cloud
model

Agile development
methodology to develop
5 times as fast with half
the cost

Refine business and IT
roles and processes to
reduced project requests
by 70%




Implement
CRM

Customize

Extend

Commit

Iterate

HCM and Recruiting

Quote to Cash

Transitioned 30% of IT Staff to
development

Delivered projects
5 times
faster

Deployed complex business
automation. Cost avoidance of
$120K capital and 22% reduced
maintenance for one project

Reduce datacenter footprint
with 40% reduction in cost





Implement
CRM

Customize

Extend

Commit

Iterate

Stage 4: Commit to Platform for App Development

Enterprise Service Bus

Stage 5 Iterate: Run Our Business in the Cloud

Human
Capital
Management

Customer
Service

Sales &
Marketing

Development

Finance

IT
Infrastructure

Compliance
and Risk

Workday HCMD

Salary.com
Salary Manager

Performance
Management

Time
-
off
Manager

Volunteer
tracking

ADP Payroll

iemployee Time
Tracking

Coupa
Procure to
Pay

Concur T&E
Manager

Manhattan
Space &
Lease
Management

Contract
Management

SFA

Marketing

Click to dial (CTI
Integrations)

Event
Management

Opportunity to
Quote

Quote to cash

Sales
Compensation

Checkout E
-
commerce

Live Chat
(Google)

Salesforce
Customer
Service

Salesforce
Content

Salesforce
Ideas

Plateau
Learning
Management

Professional
Services
Management

IT
Infrastructure
Support

Portfolio
Management

Compliance

IT Help Desk

LiveOps

Asset
Management

Intranet

Google Apps


Development
Domain

Program and
Resource
Management

Agile Scrum
and Bug
Management

QA Test
Director

Compliance/Ri
sk Domain

Audit Controls
Management

We Leveraged the Cloud to Deliver Business Impact


Business Success

High User Adoption

Focus
People

Automate
Process

Leverage
the Cloud

Simplified Programming Model

Compose with Clicks

Fast Delivery

Instant Start and Scale

Reusable Components

Cloud Ecosystem

Continuous upgrades

Disaster recovery

On latest release

Next Steps

www.salesforce.com/platform

Sign up for a free developer account

Join the Force.com developer community

Detailed customer success stories

First application free up to 10 users (Existing Customers)



www.salesforce.com/cloudcomputing

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