Campus Information Services

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Campus Information
Services

UCR Information
Technology and
Communication Services


A Vision for the Future



March 2010

Campus Information Services

A Vision for the Future

Background


Changing Technologies


Impacts on Teaching, Research, &
Public Service



Provisioning of Information Technology Services and Systems


Impacts of Cloud Computing


Cloud Computing


Ensuring Appropriate UCR Technical
Infrastructures are Available


Current Governance and Observations


IT Visioning Committee
-

Primary Recommendations


Selected Additional Recommendations


Committee Membership

Overview

Campus Information Services

A Vision for the Future

Background

Information technology is tightly woven throughout the
rich tapestry of UCR campus life, from scholarly,
intellectual, and teaching and learning activities to
virtually all aspects of campus administrative
operations.


As UCR creates a vision to guide its journey toward
increased preeminence and enhanced service to the
region, state, and nation,
UCR should further
utilize information technology as a core,
transformative resource

facilitating the
achievement of campus aspirations as well as the
realization of effective and efficient operations.



Campus Information Services

A Vision for the Future

E
-
Textbook

e
-
Textbooks will be
created from a variety
of online sources using
an iTunes
-
like interface


Faculty will make courses
available for inter
-
campus
enrollment via self
-
service
web pages.

Inter
-
campus Courses

Data captured via various
instrumentation devices located
throughout California, the U.S. or
the world are made available to the
PI’s desktop via distributed
networks.

E
-
Science & E
-
Research

Software modified by PIs
and graduate students
will be immediately
made available for
processing and
visualization on
supercomputers located
throughout the UC.

Shared Processing

Virtual outreach to students,
colleagues, industry
partners, government
officials, and parents is
enabled via office tele
-
presence systems.

Collaboration


Any
Time, Any Where

Changing Technologies


Impacts on Teaching, Research, & Public Service

Campus Information Services

A Vision for the Future

UCR is becoming part of a matrix of technology service
providers,
both private and public
, that engage in a federated
provisioning of technology services. This emerging mix of
matrixed services is often referred to as
Cloud Computing
;
campuses operating within the “cloud” become both sources
and consumers of technology systems and services, and these
services are often provided at costs far below what any one
campus might be able to realize
.


Importantly, when UCR faculty, staff, and students request
Cloud Computing services, they are unaware that the systems
being utilized may be provisioned from on campus resources,
from resources within the university system, or indeed from
providers anywhere within the United States or beyond.

Provisioning of Information Technology Services and Systems


Impacts of Cloud Computing



Campus Information Services

A Vision for the Future

Technology Services


Provisioned in Part from Cloud Computing

Campus Information Services

A Vision for the Future

Campus Information Services

A Vision for the Future

Current Information Technology Governance at
UC Riverside

CIS (Campus Information Services formally known as
Computing and Communications) currently receives oversight
and input from a wide variety of steering committees, advisory
groups, Academic Senate, Deans, Vice Chancellors, faculty,
staff, and students at large.


These groups and individuals assist CIS prioritize projects,
allocate existing resources, and partner on visioning and
proposing of new systems, initiatives, and projects.



Given the reality of Cloud Computing Services
and the need to leverage IT as a transformative
resource, the IT Visioning Committee has made
three recommendations relating to information
technology governance.

Campus Information Services

A Vision for the Future


The Enterprise Information Technology
Governance Group

will ensure that UCR’s
various information technology resources,
initiatives, and projects,
when considered in
the aggregate
, are aligned with the campus’
overall strategic vision, are meeting the most
pressing institutional objectives, and
represent an optimized utilization of these
important campus resources.

IT Visioning Committee
-

Primary Recommendations

Form an Enterprise Information Technology
Governance Group

Campus Information Services

A Vision for the Future

IT Visioning Committee
-

Primary Recommendations

Form an Information Technology Interoperability /
Integration Committee


The IT Interoperability / Integration Committee

will
review all information technology projects that exceed
a certain budget threshold, whether or not these
projects flow through the budget process. The
Committee will determine if the proposed technological
approach is the most efficient and effective and will
best match the campus’ long term information
technology architectural vision,
especially given the
increasing number of IT services that will be
provisioned from Cloud Computing service providers
.

Campus Information Services

A Vision for the Future

IT Visioning Committee
-

Primary Recommendations

IT Communications and Transparency


create formal
opportunities for information technology dialog and
discussion

To better enable IT Communications and
Transparency
, it is proposed that UCR create
formal interactions with the campus Deans
Council, Operations Council, and
Chancellor’s Cabinet that will enable dialog
and discussions on information technology
and services, specific projects and priorities,
and challenges and successes experienced
by the campus over time.

Campus Information Services

A Vision for the Future

Selected Additional Recommendations


UCR Business Systems (Appencix F)


Smarter / More Intelligent Business Systems


Increased Faculty / Graduate Student / Staff
Self Service

Functionality


Develop additional Academic Business Systems


Availability of Online Training and Business Process Expertise





Campus Information Services

A Vision for the Future





Academic Information Systems / SIS (Appedix G)


Banner Financial Aid system now integrated with Legacy campus SIS


a successful UCR major systems implementation.

Upgrade of the campus Student Information System (SIS) on a module
-
by
-
module basis is now a possibility.

Campus should consider the development of a web
-
based tool for
managing course planning including the provisioning and management
of Learning Communities
.



UC E
-
Mail & Desktop Collaboration Tools (Appendix J)

All UC campuses have begun to review how e
-
mail, calendaring, and
collaboration tools should be provided to campus faculty and staff.


Google mail for students
(Cloud service in pilot now)


Google mail for faculty & staff
(risk analysis under development)


Premium Microsoft Outlook/Exchange Service
(technical infrastructure
under development)



Campus Information Services

A Vision for the Future

Transparent Access to Data / Culture of
Evidence (Appendix H)


UCR has deployed a variety of data
warehouses containing hundreds of millions
rows of data used for analysis and planning.



Additionally, UCR should consider creating a
series of web based systems that present
information in standard, pre
-
formatted
templates.




UCR should create a Decision Support
System governing body that will review the
development of campus wide decision
support systems
.

Campus Information Services

A Vision for the Future

Distance/Blended Learning & Instructional Technology
(Appendix K)


"...student engagement helps all learners, [but] those who come to
college less well prepared academically or are from historically
underrepresented racial and ethnic backgrounds tend to benefit even
more... [engagement] has positive effects on grades and increases the
odds that students will return to college for a second year.”

Indiana University’s Center for Postsecondary Research, School of
Education



Increase Engagement

-

Evaluate Blended and Online Learning
Environments and their impacts on student engagement and success.


Assess Progress

-

Deploy ePortfolios and Learning Assessment
Systems.


Formalize Approach

-

Center for Innovative Pedagogy and
Technology Facilitated Instruction.


Partnerships



Continue strong partnership with the Vice Provost of
Undergraduate Education




Campus Information Services

A Vision for the Future

Research Technology Infrastructures & Support
(Appendix L)


Continue to deploy and support

“utility
-
like” research
cyberinfrastructures that are Cloud or campus
-
based to enable E
-
Science and E
-
Research.


These utilities include a sophisticated data network, physical co
-
location
facilities for computer and storage systems, & computational, analytical,
visualization, and data management tools.

Distributed IT Management and Interactions (Appendix P)


Increase shared core infrastructure offerings

including centrally
managed virtualized windows servers & storage environments so that
distributed IT units need not maintain these servers/services.


Formalize a rationale/criteria

that UCR might follow when determining
whether a particular IT project or initiative should be undertaken centrally
or by a distributed technology organization.


Campus Information Services

A Vision for the Future

Sharing UCR’s Vision, Aspirations, & Contributions
(Appendix R)


It is important that UCR leverage emerging technologies and methods of
communications to share not only its successes, but the aspirations and
hopes of the campus as well.


UCR must build on its recent successes and create a group that will
consider how the campus might creatively avail itself of new
communications technologies as they emerge in the years ahead.


Campus Information Services

A Vision for the Future

Information Technology Funding (Appendix B)


Given the realities of the CA state budget and the fact that the use of
technology to facilitate UCR’s mission will increase as never before,
UCR must diversify its information technology funding base. Possible
funding alternatives include the following:


Student tech fee (60% of doctoral granting institutions in the United
States have some sort of technology fee; UCLA and UCSB (new in the
last year) have such fees)


Increased fee
-
for
-
service support


Research technology shared services support


Extramural funding


Innovative funding of enterprise systems


Other partnerships





Campus Information Services

A Vision for the Future


Len Mueller,
Senate Committee on Academic Computing &
Information Technology

Charles Louis,
Vice Chancellor of Research

Bobbi McCracken,
Associate Vice Chancellor Financial Services

Sean Dillingham,
Director, Student Affairs Technology

Diane Bisom,
Associate University Librarian, Information
Technology & Systems

Laxmi Bhuyan,
Professor and Chair, Computer Science

Anil Deolalikar,
Associate Dean CHASS and Professor of
Economics

Charles Rowley,
Associate Vice Chancellor for Campus Information
Services

Support provided by:

Shelley Gupta,
CFAO, Campus Information Services

Larry McGrath,
Director of Computing Support Services, Campus
Information Services

Bob Grant,
Director of Technology, Campus Information Services

Committee Membership

Campus Information Services

A Vision for the Future



UCR has a long history of utilizing technology as a resource
enabling achievement of its goals and objectives, and the
campus must continue to leverage technology in support of
operational excellence; additionally
,
by acting on the
recommendations contained in the recently completed IT
Visioning Document, UCR will ensure its technology resources
increasingly become a fundamental component of achieving
Association of American Universities (AAU) status in the years
ahead
.



Thank you
!!!