ITS Strategic Work Plan for 2001-2002

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24 Νοε 2013 (πριν από 4 χρόνια και 1 μήνα)

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ITS Strategic Work Plan for 2001
-
2002

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Process Improvement and Policy Development


Policy Assurance



IT Responsible Use Policy

o

Develop, vet, and seek final approval of related commercial use
guidelines

o

Publish procedures on the web for handling common complaints, e.g.,
copyright, SPAM, official
mass e
-
mails to campus community

o

Assess effectiveness of current policy and modify to address any new
developments

o

Implement use of Remedy to track, quantify and analyze policy
complaints and violations

o

Consider effective scenario
-
based learning for users
and IT staff on
related policy issues



ADA Compliance

o

Analyze requirements (Section 508)

o

Mobilize campus to respond and address

o

ADA technical support position requested



Privacy Policy


Review and modify existing policies to comply with State
guidelines



In
tellectual Property Procedures for IT



Telecommuting Policy Implementation Trial



Technology Mediated Instruction Policy


Financial Assurance



Continue to evaluate and refine processes for clarity, alignment and
effectiveness



Develop business processes that
are aligned with PeopleSoft business
environment



Incorporate “labor balancing” into work flow and project management
business processes



Institute reporting and time
-
frame elements into planning processes


Human Resources



Fill vacant positions with qualifie
d candidates



Reduce length of time to fill vacant positions



Publish and communicate better ITS staff accomplishments and customer
perceptions and requirements



Continue to survey staff and customers to assess impact of changes



Continue to implement robust,
transparent and equitable staff bonus program
and to address classification and salary equity issues


ITS Strategic Work Plan for 2001
-
2002

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Project Management



Workshops and classes on teamwork, team building and team leadership



Monitor and tune project management principles



Instill the discipl
ine into the way ITS works



Advocate a common process campus
-
wide for initiating, executing and
managing IT projects


Strategic Planning



ITS Internal Review


July 2001



Complete and circulate the draft plan


August 2001



Receive constituent feedback and gui
dance


September 2001



Formalize the plan



Continue to monitor requirements and assess the plan


Student Participation



Finalize SC3 charter and membership



Secure representatives for AY 2001/02



Assess results and recommend changes



Identify other means to com
municate effectively with students, e.g., portal,
focus groups, surveys, Mustang Daily, etc.



A revised ITS newsletter / web strategy will give emphasis to student
outreach


Core Utility Infrastructure



Design and implement storage and bandwidth management p
olicies and a
process that matches programmatic drivers (academic/student/admin) to
facilities, infrastructure and demand / support requirements to create an
effective budgeting and planning discipline and affordable cost structure



Develop strategy and tem
plate for business continuity / disaster recovery that
campus departments can use



Fully collaborate with any/all energy conservation initiatives from the State or
local agencies where IT can assist


Administrative Processes, Services and Support



Academic P
rogress

o

Begin Production roll
-
out of system and implement Unix version of the
software when available



Advancement Systems

o

Enable acceptance of gifts through the Web

o

Work on automating additional processes in support of a 90
-
8
-
2 model

ITS Strategic Work Plan for 2001
-
2002

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Data Warehouse

o

Comple
te conversion of Financial Data Marts to new data warehouse
environment

o

Re
-
architect data warehouse to a more robust and efficient
environment



Portal

o

Test and develop additional channels over summer for Fall portal
marketing push

o

Work with functional depar
tments to develop additional channels and
to initiate announcements channel



Directory

o

Enhance pilot directory server to meet additional campus needs

o

Contribute and Lead at a CSU level in any central Directory Server
development efforts


Providing an Infras
tructure for Learning



Classroom Support

o

Develop 10 Smart Rooms this summer:



8 General Purpose Classrooms



2 College
-
Specific Classrooms

o

Complete Mobile Computing Pilot and develop plan for wider rollout of
wireless access based on results

o

Expand distance
-
l
earning facilities to meet demand, scheduling
requirements

o

Improve awareness of mediated room scheduling requirements




Content Delivery and Support

o

Provide more help designing effective online course materials

o

Migrate to newer version of Blackboard and i
mplement increased
functionality as required and feasible



Lab Operations

o

Develop a campus
-
wide computing lab refresh plan

o

Explore mobile computing lab solution to meet demand and truly define
demand, usage, and support factors from mobile computing pilot


Direct User Services


PC/LAN Support



Combine FWP and SWP programs to realize cost savings and
standardization for the campus community



Long
-
term solution for funding of both FWP and SWP programs, including
support



Prioritize desktop management and cen
tralized storage for the campus
community



Obtain advice on leveraging PolyCard build
-
out for campus community
benefit

ITS Strategic Work Plan for 2001
-
2002

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Help Desk



Web Services

o

Staff support for “ad hoc” campus web advisory clutch

o

Develop style guides, templates, policies and procedures for

the Cal
Poly home web site

o

Continue to improve 90
-
8
-
2 services via the web

o

Content management and web assurance

o

Research and implement ADA compliance requirements



Help Desk

o

Improve responsiveness at all levels of support by incorporating SLAs
and adopting

SOPs across ITS

o

Refine tiers of support within and external to ITS (e.g., CLA)

o

Advance Help Desk’s role in achieving 90
-
8
-
2 service model



Remedy

o

Expand access to non
-
ITS departments



Remote Access

o

Determine direction and course of action for the future



Sat
ellite Help Desk

o

Work with ASI to provide a satellite support in the UU



CMS/PeopleSoft Support

o

Define support issues associated with rollout



Support Matrix

o

Define support matrix and integrate tiered support for the colleges to
provide more efficient self
-
h
elp

o

Define and build knowledge bases for specialized academic support


Training



Offer Palm OS Short Courses

o

Modem training and calendar synchronization



In
-
depth study of faculty training issues

o

Scalability of one
-
on
-
one training

o

Improve the model to better

fit faculty schedules and needs



Evaluate cost and impact of KeyServer



Institutionalize ITS training plans



Reassess student assistant training and certification needs and how to
address these



Retain, replace or jettison CBT (computer
-
based self
-
instruction
al training
modules)