WebSphere Business Monitor Version 6.0 Overview

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7 Αυγ 2012 (πριν από 5 χρόνια και 2 μήνες)

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IBM Proof of Technology

Discovering the Value of SOA with WebSphere Process Integration

© 2005 IBM Corporation

SOA on your terms and our expertise

WebSphere Business Monitor Version 6.0

Overview

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

2

IBM WebSphere Software for SOA

WebSphere Business
Modeler

WebSphere Integration
Developer

WebSphere Process
Server

WebSphere Business
Monitor

Simple to use process modeling
for the business analyst to help
maximize process and business
resource re
-
use

Easy
-
to
-
use integration to simplify
and speed the assembly of
composite applications

Flexible deployment of
business processes,
making plug
-
and
-
play of
components a reality,
powered by WebSphere
ESB

Real
-
time visibility into process
performance enabling process
intervention and continuous improvement

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

3

Manage


What Differentiates WebSphere


View performance and modify dashboards in real
time


scorecard view of Key Performance Indicators


track cost, time and resources


identify bottlenecks, balance workloads, reduce latencies


Intervene in deployed processes


set situational triggers and notifications


dynamically respond to these alerts


Continuous process improvement


monitor in
-
flight business processes


make process modifications based upon

real
-
time data sent back to the Modeler for simulations

WebSphere Business Monitor

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

4

WebSphere Business Monitor
-

Capabilities


Manage in flight processes


Monitor the Business Performance of
active processes


Detect Business Situations and take
action


Gather Business Intelligence from
collected process data


Create intuitive role based dashboards

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

5

Manage in flight processes


Process Status


Execution paths


Inspect process instance data


Examine durations, costs,

Monitor executing processes


Start / Stop process instances


Transfer work items

Administer process instances


Run new simulations based on REAL data


Improve accuracy


reduce risk

Export actual process data to Modeler

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

6

Monitor the Business performance of active
processes


Display KPIs graphically as scorecards and
gauges

View Key Performance Indicators (KPI’s)
calculated from live process data

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

7

Detect Business Situations and take action


View alerts from active processes


Notifications sent for manual response


Email


Pager


SMS messages*


Invoke automated responses


A BPEL process


A Web Service

Detect anomalous situations and take action

* Future release

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

8

Gather Business Intelligence from collected data

Populate a business performance
warehouse in near real time

Analyze business metrics over
time to identify trends

Discover previously hidden
patterns using dimensional
analysis


Slice & dice process data


Drill up & down

Leverages DB2 Alphablox and
Cube View technology

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

9

Create high productivity role based Dashboards

WebSphere Portal allows
flexible customization

Combine standard &
custom portlets to meet
any business need


Monitor view


Report view


Dimensional view


KPI view


Scorecard view


Gauge view


Alert view


Organizational view

Assemble dashboards
from different views

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

10

Sample Dashboard

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

11

How Business Monitor makes it happen

Monitor Server

Action
Manager

Tooling

(Business
Measure Editor)

CEI

DB2 Replicator

Runtime

State

Monitor
Dashboards

Business
Measures
Model

Event
Processing

Replication

Dashboard
access

Define BMs

Performance

Warehouse

CBE
events

CBE
Situation
events

DB2 Replicator

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

12

WebSphere Business Monitor
-

Themes


Open standard event infrastructure


Common Base Event (CBE)


Ability to monitor multiple environments in
your organization


Excellent performance and throughput to
support high
-
volume environments


Launch Pad install


Key element of IBM Business Innovation
and Optimization strategy

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

13

Enabling Events: CBE and CEI

What is a Common Base Event
(CBE)?

What is the Common Event
Infrastructure (CEI)?


CEI is IBM's implementation of a consistent
approach for the creation, transmission,
persistence and distribution of a wide range
of business, system and network events,
based on common base events



An “Event” is anything interesting that occurs
from either a business or an IT perspective.
CBE is the event data format IBM has
proposed as a standard to the Organization
for the Advancement of Structured
Information Standards (OASIS).

Event Bus

Catalog and Registry

Event

Access

Event

Distribution

Event

Data Store

TEC / SNMP

Events

Event

Source

Event

Emitter

Event

Source

Web Service

Event

Source

Pub/Sub

Event

Consumer

Event Bus

Catalog and Registry

Event

Access

Event

Distribution

Event

Data Store

Event Bus

Catalog and Registry

Event

Access

Event

Distribution

Event

Data Store

TEC / SNMP

Events

Event

Source

Event

Emitter

Event

Source

Web Service

Event

Source

Pub/Sub

Event

Consumer

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

14

WebSphere Business Monitor V6 architecture overview

Monitor Server

Common Event Infrastructure

Events

ODS

Warehouse

Mart

Monitor

Dashboards



Tools

External
Data

Integrated

Admin

Console


Tools

Modeler


Business Measures Editor

Runtime

Performance

Warehouse

Event Sources

Event Sources

Repository

Action Manager

DB2 Alphablox

-

DB2 Cube Views

State

Observation
Manager

Information
Manager

Events

Process “Actuals”

Business Measures Model

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

15

Role
-
based development view

Model

Model

Business

Analyst

Run

Business

User

Deploy

Assemble

Monitor

Development
Team

Administrator

Manage

Business Measures Model/KPIs

Run
-
time Statistics

Team Unifying Platform

Assemble

UML


BPEL

WSDL


EAR, DDL

Requirements

Events

Business

IT

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

16

Monitor setup & usage scenario

Model

Model

Business

Analyst

Run

Business

User

Deploy

Assemble

Monitor

Development
Team

Administrator

Manage

Business Measures

KPIs

Run
-
time Statistics

Assemble

UML


BPEL

WSDL


EAR, DDL

Requirements

Events

1. Define Process
Model

3. Complete
runtime process
models

4. Deploy the
Business Process

5. Deploy Business
Measure Model, Export
Database Schemas

7. Deploy Dashboard
Components

8. Assign Users to
Roles and Specify
ACL

9. Monitor the
Process

2. Define & Edit
Business Measures

6. Deploy Data
Schemas, Refine
Cube models

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

17

KPIs and Aggregation Metrics

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

18

Business Situation


Trigger on Generate Decline

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

19

Business Events based on CBE

When the Application Rejected Situation is detected, the Application

Rejected Event will be sent to the Action Manager where the corresponding

Action will be taken


either manual or automated.

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

20


BACKUP
CHARTS

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

21

An example of Business Innovation and Optimization

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

22

Takes action based on
awareness of
competitor’s promotion

VP Actuary / VP Underwriting strategically targets rates based on analysis of
real
-
time external and internal information


SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

23

Competitor launched
rate reduction
promotion in April

1.

Lapse Ratio
increased by
factor of 20%
in June

2.

VP Actuary takes actions based on both under
-
performing premium revenues
and a decline in lapse ratio due to competitor’s promotion

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

24


Process Modeling & Simulation


Process Deployment & Execution


Process Monitoring


KPI Management

VP Claims plans to reduce processing costs by implementing
redesigned express (low touch) process for certain claim types

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Discovering the Value of SOA with WebSphere Process Integration

25

VP Claims
sees new
process is not
meeting targets

1.

A drill down indicates the
cost reduction is not
achieved because the
number of claims using
the Express process is 5
points below expectations.

2.

History over the past 9 days
shows initial growth with a
steady drop off
.

3.

VP Claims’ dashboard provides real
-
time contextual insight

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

26

CSR Manager manages unit and individual performance along
with daily operational disruptions

View of CSR overall
performance,
relative to peers,
and organized by
seat location

1.

2.

Alert received that IVR is
not routing policy
information and that CSRs
have been notified to
apologize when asking for
information

Given alert condition,
dashboard is updated
to show talk
-
time, a
measure that is now
critical to monitor in
real
-
time.

3.

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

27

Director IT and IT Administrator manage SLAs with an
understanding of impacts to critical business processes

Executive dashboards
show status of IT Services

1.

IT problems can be

associated with specific

process steps

2.

SOA on your terms and our expertise

Discovering the Value of SOA with WebSphere Process Integration

28


Thank
You

Merci

Grazie

Gracias

Obrigado

Danke

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