IBM BPM Overview and Demonstration

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7 Αυγ 2012 (πριν από 5 χρόνια και 2 μήνες)

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Software Group

IBM BPM Overview and Demonstration







Bill.Hahn@us.ibm.com

Sr. Consulting BPM Solution Architect


Open Group Master Certified SW IT
Specialist


http://BPM4Business.com

for more information and resources





Confidential

2

Business Process Management


What, Why and How…

Confidential

3

Fortune 500 Companies:

$488B Lost

in Process Inefficiencies

Business Process Inefficiencies Represent $500B+ Opportunity

Source:

Tech CEO Council Report Oct 2010: “BPM improvements can be expected to yield savings of up to 5% of sales”;
CNN Money U.S. Fortune 500 Revenues, May 2010

Federal Government:


$450B
-

$1.3T

in

Process Inefficiency Costs

Source:

McKinsey & Company
The Case for Government Reform 2009,

“5 to 15% improvement in efficiency of Federal
government operations could generate $450B
-
$1.3T in savings.” Tech CEO Council Report Oct 2010.

Process Improvement is the #1
Priority for CIOs
-

5 years in a row

Gartner, Inc, “Leading in Times of
Transition: The 2010 CIO Agenda”

Source: Sept 2010 Information Week 500 Survey

In a recent
InformationWeek

CIO
survey, Process Improvement was
the #1 priority for CIOs (56% of
respondents): “Make business
processes more efficient” was the
top issue for respondents, even
ahead of “Lower business costs”
and “Improve customer service”.

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Budget

Budget spent
maintaining
existing systems
and processes

Budget
available for
new projects

Business Process Management (BPM) & Business Rules
Management Systems (BRMS) Potentially Save $Millions

With
just One Sigma Shift

in Process Improvement:


Source:
Six Sigma:The Breakthrough Management Strategy
, Mike Harry, Richard Schroeder, 2000.


Time


20% margin improvement


12
-

18% increase in capacity


12% reduction in employees


10
-

30% capital reduction

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BPM #1 on Gartner 2010 CIO Agenda

“…Business expectations and CIO strategies…a continued focus on

business process improvement
, cost reduction and analytics…”


(
Source: Gartner 2010 CIO Agenda Exec Summary
)

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Process Improvement Requires A “Third Way”

Flexibility

Low cost/time

Build

Buy

Customized

Unique

High TCO

IT bandwidth



Reduced time

Initial Cost

Standard Feature set

Reliance on vendor

Response to Change



“Third Way”

+

+

-

-



+

+

-

-

-



Process
-
improvement requirements are likely to be unique, which favors build rather
than buy. And the timeframes and costs of both are often not compatible with process
improvement, so a ‘third way’ is required.

BPM

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Executive

Management

Customer

Service

Risk Management

Teams

Finance
and Ops

Account

Administration

1.
Informal tasks and
communication

(e.g. Paper, email, spreadsheets)

2.
Inefficient working
environment spans systems

3.
Inconsistent prioritization

4.
Inconsistent decision making

5.
Incomplete or inaccurate
data flow between systems

6.
Lack of control over systems
and business events
(exceptions)

7.
Poor visibility into process
performance


Customer Problems:


Cannot grow efficiently


Poor customer satisfaction


Limited visibility

Business Chaos Begs for Process Improvement

1

2

3

4

5

6

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1.
Automatically prioritize, route
work and Automate decisions

2.
Guide users through decisions

3.
Standardize resolution across
geographies

4.
Leverage existing systems
and data

5.
Monitor for business events
and initiates action

6.
Real
-
time visibility and
process control

7.
Reduce errors and improve
accuracy

8.
Improve consistency across
geography, channel, division

9.
Analyze Metrics and

Optimize Processes…

Customer Benefits:


Huge reduction in manual
interactions


Faster Issue Resolution


More flexible, responsive
systems


Metrics, measurements and
Visibility in business terms


Process & Rules Management Bring Order to Chaos

Process

Executive

Management

Customer

Service

Risk Management

Teams

Finance

and Ops

Account

Administration

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IBM Business Process Manager
-

Built on SOA Infrastructure

Systems

SOA

BPM

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance

& Ops

Account

Administration

IBM Business
Process Manager


BPM can abstract the “business
process”

from underlying
systems and services.


Over time,
IT can consolidate
those services into a common
set

of services within one SOA
layer.


Users of the process are not
affected

as services and systems
are merged, replaced, or updated
.

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The Essential BPM Capabilities


Modeling



Simulation+

Optimization



Workflow



Rules



Business Data
Mgmt



Human
Interfaces



Documents



Event
Monitoring



System
Integration



Metrics



Analytics

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Policy

Administration

Account

Teams

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Shared Model Architecture


Roles Based


Simplicity with Sophistication

Systems

Manager

Process ScoreBoards

Developer

Service Modeler

Process Inspector

Shared Model

Process Modeler

Business Analyst

Process Coaches

Worker

Process Portal

Business Analyst

Process Optimizer

Workflow

Data

Management

System

Integration

Modeling

Simulation

Business

Rules

Event

Monitoring

Human Interfaces

Metrics

Analytics

Events

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What gets deployed …

Business Analyst

Modeling

Simulation

Managing CODE … instead of PROCESS

Conventional Approach to App Development

Workflow Developer

Workflow

Data

Management

System

Integration

Business

Rules

Event

Monitoring

Biz Logic Developer

Metrics

Analytics

Report Writer

Human Interfaces

UI Developer

Version 1

Version 2

“Visio
-

like”

“Bucket Brigade”

??

In synch?

??

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Shared Model Architecture


Rapid, Agile, Iterative BPM

Worker

Developer

Business

Analyst

Manager

Administrator

Process Modeler

BPM

Shared Model

Process
Center

Process Designer

Process Portal

Admin Console

Optimize

Design

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

UI Screen
Flow Coaches


Collaborative platform


Iterative, shortened development cycle


What you model IS what is executed!


Single, Shared process model


Lower technical effort (less time, cost, risk)


Simplicity with Sophistication

(Attractive to BOTH Business and IT)

WLE Collab

OF BPD XL

OF Full BFS

BP Collab

BP Simple Build

BP Tour

BP Analysis

BP Exports

BP Doc Tour

QS BFS

BP Simple Diag

BP > AE

Coach BFS

Snap Deploy

BD Search

OF BPD

ILOG Short

ILOG 1

ILOG 2

Snap Design

Process Designer

OF Optimization

Process Portal

Designer AUDIO

Optimizer AUDIO

PPortal AUDIO

Proc, Rules,
Events

BPM75 1

BPM75 2

BPM75 3

BPM75 4

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IBM BPM In Action


Simplicity

with Sophistication



Engagement
with business and IT



Repeatability
across BPM projects and programs

WLE Collab

OF BPD XL

OF Full BFS

BP Collab

BP Simple Build

BP Tour

BP Analysis

BP Exports

BP Doc Tour

QS BFS

BP Simple Diag

BP > AE

Coach BFS

Snap Deploy

BD Search

OF BPD

ILOG Short

ILOG 1

ILOG 2

Snap Design

Process Designer

OF Optimization

Process Portal

Designer AUDIO

Optimizer AUDIO

PPortal AUDIO

Proc, Rules,
Events

BPM75 1

BPM75 2

BPM75 3

BPM75 4

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Business Process Management


Capabilities Tour and Demos…

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The simplest way to get started
with BPM


Process Discovery

“Modeling for Documentation”

The quickest way to deliver
robust process applications



Process Implementation

“Modeling for Execution”

http://BlueworksLive.com

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How is Process Discovery done today?


Figure it out yourself


Lock the team in a
conference room for day(s)


Sticky notes


Butcher paper


Whiteboard drawings


Back and forth till you finally
understand your process


Scribe it all down


Convert it to a
diagram/drawing

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BlueworkLive.com


Simple Enough for Novices…Rich Enough for Experts

“Process Discovery…Blueprint your process”

BP Collab

BP Simple Build

BP Tour

BP Analysis

BP Doc Tour

BP Simple Diag

BP > AE

BP Exports

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The simplest way to get started
with BPM


Process Discovery

“Modeling for Documentation”

The quickest way to deliver
robust process applications



Process Implementation

“Modeling for Execution”

http://BlueworksLive.com

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IBM Business Process Manager
-

Built on SOA Infrastructure

Systems

SOA

BPM

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance

& Ops

Account

Administration

IBM Business
Process Manager


BPM can abstract the “business
process”

from underlying
systems and services.


Over time,
IT can consolidate
those services into a common
set

of services within one SOA
layer.


Users of the process are not
affected

as services and systems
are merged, replaced, or updated
.

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IBM BPM


Design
-
time, Runtime and End User Experience


Single unified process
design

environment


Leverage IBM Process
Center for lifecycle
governance


Fit
-
for
-
purpose design tools






Unified process
run
-
time

infrastructure


All process engines move forward


Integrated J2EE environment




Common
user experience


Widgets, Business Space and mashups


Universal inbox

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Out
-
of
-
box

Process Portal

Configurable

Business Space

Optional

Microsoft Add
-
ons

BPMN

Rules

Monitoring

BPEL

ESB

Process Server

Process

Designer

Governance of Entire BPM Life Cycle

Shared Assets

Versioned Assets

Server Registry

Design

Deploy

Improve

Measure

Business & IT Authors

IT Developers

Authors & Administrators

Process End
-
Users
Process Owners

Integration
Designer

Process Center

BPM Repository

Backward
compatibility,
easy migration
from WLE &
WPS

IBM BPM
widgets work
with IBM
WebSphere
Portal

IBM Business Process Manager v7.5

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Integration Designer & Process Designer Roles

Process Designer


Business Author builds a fully
executable human
-
centric BPMN
process in the Process Designer


Business
-
led human
-
centric BPM
process improvement projects.


Iterative Playbacks for Engagement


Visual Analysis & Optimization


Rapid Change Deployment


Human Workflow & Point
-
to
-
Point
System Integration


Tag Advanced System Integrations and
push those to Integration Designer




Integration Designer


IT Developer builds advanced
integrations and straight
-
through BPEL
processes with Integration Designer


Integration and System
-
centric
process orchestration


Access to back
-
end systems


Straight
-
Through Processing with transactions
and Recovery


Security


Runtime governance


Complex schema support


Etc.



All resources stored
in the BPM
Repository

Common execution
environment

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Seamless Collaboration Across Roles


Imports the Process Application


Generates/Completes Service
Implementations


Unit Tests Services


Delivers Services to Repository


Authors a Process Application


Defines Service Interfaces for
Implementation by Integration
Developer


Wires the Implemented Services to
the Process


Unit Test the Process

Business

Process Owner

Integration

Developer

Business

Process Owner


BPM Repository

Shared Assets

Versioned Assets

Server Registry

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IBM Business Process Manager
-

Shared Model Architecture

Worker

Business
Developer

Business

Analyst

Manager

Administrator

Business Modeler

Process
Center

Shared Model

Process Designer

Process Portal

Admin Console

Optimize

Design

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

Process Coaches


Collaborative platform


Repeatable & iterative development cycle


What you model is what is executed


Shortened cycle of development


Decrease maintenance workload


No code approach

Integration
Developer

Process Designer

New in v7.5

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Different configurations
match typical
entry points or stages
in a company’s BPM program


Extended support for high
-
volume process

automation, with high quality
-
of
-
service


Built
-
in SOA components for extensive

enterprise
-
wide service integration, orchestration

Complete set of advanced BPM capabilities

Configured for typical BPM projects

IBM Business Process Manager: Three Editions


For multi
-
project improvement programs,

with high business involvement


Basic system integration support


Rapid time
-
to
-
value: improved user productivity


For small number of users


single server,

no clustering


Low entry price


Easy to install, easy to use

Configured for first BPM project

Advanced

Standard

Express

Transformation

Program

Project

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Advanced

Standard

Express

WLE
-
compatible execution

Process Designer (BPMN)

Collaborative editing / Immediate playback

Interactive “process coach” UIs

ILOG
-
based process rules

Real
-
time monitoring & reporting

Performance analytics & optimizer

Performance Data Warehouse

Process Center / Shared asset repository

Unlimited process authors & end
-
users

High availability: clustering / unlimited cores

WPS
-
compatible execution

Integration Designer (BPEL / SOA)

Built
-
in Enterprise Service Bus (ESB)

Transaction support

Integration adapters

Flexible Business Space user interface

IBM Business Process Manager
v7.5

Configurations and Capabilities

200 users / 3 authors


4 cores prod / 2 cores dev / no cluster


= Advanced
capabilities
available to WPS
/ WID customers

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High scalability and availability enabled by the embedded
WebSphere Application Server.


Exploits proven power of SOA
-
based process automation,
integration, and reliability.


Simplicity

Power

Visibility

Governance



Simplified, easy
-
to
-
use tooling enables full business
participation & IT collaboration.


Single model
-
driven design environment enables rapid
playback, deploy, time
-
to
-
value.




Unified tools & repository support large
-
scale sharing,
versioning, and reuse of assets.


Process Center centralizes process deployment visibility and
control across all environments.




Built
-
in process monitoring and analytics simplify effort of
process optimization.


Real
-
time control of tasks allows you to improve process
outcomes while in
-
flight.


IBM Business Process Manager
-

Business Value

The m
ost powerful BPM platform on the planet

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IBM BPM Offers Simplicity

Process
Center

Shared Model

Optimize

Design

Execute


Collaborative platform


Repeatable & iterative development cycle


What you model is what is executed


Shortened cycle of development


Decrease maintenance workload


No code approach

Instant Playback


Simplified, easy
-
to
-
use
tooling enables full
business participation &
IT collaboration.


Single model
-
driven
design environment
enables rapid
playback, deploy,
time
-
to
-
value.

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Powerful BPM Enabled by Advanced SOA Capabilities


Enhancing IT productivity while increasing agility with IT Driven BPM


Runtime for straight
-
through processes


Advanced process automation


Transaction integrity


Failure and error recovery


Inherits qualities of service from WebSphere
Application Server platform


Advanced clustering and failover capabilities


Single set of administration tools


Integrated, open standards
-
based ESB


Providing a flexible connectivity infrastructure for
integrating applications, data and services


Runtime Flexibility


Modify execution of in
-
flight process instances


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IBM BPM Offers Visibility and Optimization


User recommendations prompt iterative enhancements


Optimizations through:


Real
-
time scoreboards

Provides out
-
of
-
box visibility into work
-
in
-
progress, along
with the ability to take corrective action if necessary


Integrated Performance Data Warehouse

Automatically correlates performance event streams
directly back to the specified metrics of the process
model driving execution.


Process Optimizer

-
Detects bottlenecks and violations of performance
thresholds and displays them directly upon the
process model diagrams using visual heat map
overlays.

-
Get insight into root causes of process performance
by clicking into any part of a process heat map to view
underlying in
-
flight process status, or historical audit
trails.

-
Candidate for process optimizations can be simulated
and compared against historical benchmarks, with
heat map overlays to show improvements or
degradations.

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IBM BPM Supports Full BPM Lifecycle Governance


Unified BPM asset repository and control center


Makes is easy to share and version processes and
service assets



Team
-
oriented development of multiple projects


Concurrent editing with merge
-
less development,
simplified snapshot versioning, and back
-
in
-
time views.



Centralized installation and tracking of process
application versions


On any IBM Business Process Manager test or
production server or cluster


With optional one
-
click migration of in
-
flight processes



Integrated design time experience


Makes it easier for a multi
-
user team to define everything
needed for a process application


Including integration services developed by the
integration developer


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Many
Assets

Many
Authors

Many Processes

Obstacles to Scaling Up BPM Success …


1000’s of application assets


Growing disorganization


Poor reuse

Managing Assets &

Dependencies


Multiple dev teams


Multiple dev systems


Parallel development

Developer Productivity


Dozens of active process projects


Multiple versions per project


Many servers across multiple environments

Complexity of

Process Lifecycle

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Many
Assets

Many
Authors

Many Processes

100,000’s
of Assets

100’s of
Authors

1,000’s of Processes

Design
-
Time &

Runtime Scale

New Paradigm
for Model
Management

Govern Change and
Accelerate Reuse

An Innovative BPM Platform


IBM BPM V7.5

Shared Model

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Improving process efficiency

among people and systems



Driving continuous improvement

through visibility and analysis

has always
been about


(10+ years of success)

It is also about
scaling up

your

BPM success, enterprise
-
wide


(Average project rolls out into production in ~90 days)


Improving developer productivity

to keep up with growing demand



Managing delivery complexity

across more projects with Reuse

Success

leads to increased demand …

IBM BPM

Rapid, Agile, Iterative, Collaborative BPM… with Governance and Reuse

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IBM BPM Strategy


Supporting All BPM Solution Patterns


Line
-
of
-
Business Driven
,
Rapid

Implementation, Low Entry Point

IBM Business Process Manager Express

and
Standard Editions



Straight
-
Through Processing
,
Integration

Requirements, IT Driven

IBM Business Process Manager Standard

and
Advanced Editions



Event
-
Driven

BPM

WebSphere Decision Server



WebSphere
ILOG

JRules BRMS


And WebSphere
Business Events

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BPM Capabilities Landscape

Existing IT
Ecosystem

Enterprise Apps
Legacy and Data

Packaged
Applications

3
rd

Party
Services

Existing
Processes

Optimize
Processes
using BPM

-

Process Modeling, Analysis & Simulation

-

Collaboration & Human Task Management

-

Process Execution & Systems Integration

-

Business Activity Monitoring & Optimization

Improve
Time
-
to
-
Value

Reduce
Risk

Rapid Design,
Change & Reuse

Fast deploy (60
-
90 days)

Quick POCs (< week)

Agile solution delivery

Iterative implementation

Business/IT Collaboration

Reuse across processes

Business
Value

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Business Process Management


Client Success Stories…

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Typical Business Process Challenges


Characteristics of Candidate BPM Projects…


Human
-
to
-
Human and Human
-
to
-
System Processes



Current operational “fire”



Individual or group heroics make the process work



Poorly understood end
-
to
-
end metrics within LOB



Changes 3
-
8 times per year



Improvements of just 1 Sigma level = Huge ROI


From 1 to 2 Sigma = Reduction from 70%
-
32% error rate


(Six Sigma = .0001% error rate a.k.a. 1 defect per million)

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The Value of Business Driven Change


Eliminating up to 80% of

the “human touches” in

Invoice Reconciliation


Standardize the Mall Branch


office processes and make


tasks easier for staff.


Reduce the time to


document and comply


with NERC regulations


Built supplier on
-
boarding system
for 40% less than code based
alternative in 66% of the time


Saves $2M per quarter

by resolving Distressed

Shipment more effectively

Cut “engineering” time

of designers on car systems

by 20% in one year.


Identify Issues in the lending
process prior to having bottlenecks
and identify areas of waste


Full Audit Trail for Compliance in
their grants process


1
st

major
pharma to be compliant


End Cap Product Display
Management delays identified
months in advance

Efficiency

Effectiveness

Agility

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Lombardi BPM Customer Use Cases
(Across Verticals and Patterns)

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Lombardi BPM Customer Use Cases
(Across Verticals and Patterns)

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WebSphere Lombardi BPM


“It’s not
what

you do, it’s
how

you do it”

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It’s not
what
you do that is so
different. It’s
how
you do it.
That is the big difference.




Jose Francisco Vergara


Director, Knowledge Management and BPM, Iron Mountain

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Simplicity
with Sophistication

Engagement
with Business and IT

Repeatability
of BPM Projects and Programs

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Shared Model Architecture


Rapid, Agile, Iterative BPM

Worker

Developer

Business

Analyst

Manager

Administrator

Process Modeler

BPM

Shared Model

Process
Center

Process Designer

Process Portal

Admin Console

Optimize

Design

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

UI Screen
Flow Coaches


Collaborative platform


Iterative, shortened development cycle


What you model IS what is executed!


Single, Shared process model


Lower technical effort (less time, cost, risk)


Simplicity with Sophistication

(Attractive to BOTH Business and IT)

Confidential

47


Shared Model Architecture
unifies
design
-
time and run
-
time information


Unified environment makes collaboration
and “
playback
” possible

(The Process is always runnable)


Snapshots
introduce an easier way to
version
(Just enough versioning for BPM)


Toolkits
enable broad re
-
use of common
assets
(a.k.a. SOA
-
ready)


So What?
It makes it easier to decide
when the process delivers enough
business value to make it “Business
Ready” for deployment

(Average deployment in 90 days)

Simplicity with Sophistication


Highlights

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Simplicity
with Sophistication

Engagement
with Business and IT

Repeatability
of BPM Projects and Programs

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BPM allows us to

focus on our most critical

business

priorities
first.


Focusing
on the
Process

instead of the tooling.




Eric Keller, CIO, Sirva


Keynote Presentation, Driven Online 2009.

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“The Picture Is The Process”

Modeling for Execution

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Playback


Week 2

VP, LOB
Operations

Call Center Managers

Process Developers

51

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“The Picture Is The Process”

Better Business & IT Collaboration

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Enables better collaboration
between business and IT


Promotes better scope management
via Playbacks with business, early
and often


“Inflection Point” in the first 1
-
2
days of a POC/Project means
business/IT ‘gets it’ and engages


Iterative ‘playback’ development of
Process and UI means 2x faster
time
-
to
-
value
(50% less development time)


Average project rolls out to
production in 90 days

Engagement with Business and IT
-

Summary

The Picture is
the Process

Confidential

54

Simplicity
with Sophistication

Engagement
with Business and IT

Repeatability
of BPM Projects and Programs

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55

Lombardi customer references are among the most
advanced in BPM maturity. They demonstrate
broad
adoption of BPM across an organization

and
yielding transformative business results.




Gartner


2009 BPM Suites Magic Quadrant

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56

Establishing A Repeatable BPM Program

-

Automated Relationship
Management to effectively
manage customer complaints

Efficiency

Effectiveness

Agility

-

Reduced lead time required for
new product code setup from
57 down to 4 days

-
-

Eliminated 87% of “human

-
touches” required to apply

-
Premium Monies

-

Totally automated market
research and survey
management, providing
management visibility and
reporting for top 3 customer
service issues

-

Automated Agent ‘Quick Quotes’


-

Increased agent and customer
service satisfaction, decreased
manual handoffs and eliminated
need to buy a new system


-

Automated new securities
application process, enabling

the business to support growth
without additional head count

-

Implemented automated New
Business ‘Sort and Search’


-

Enabled team to complete new
annuity setup in less than 48
hours, increasing broker
satisfaction and avoiding penalty
cost for missed SLAs

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Business Processes Implemented in First Year

Securities Application Processing

Workflow and BAM

“Money In”


Premium Processing

Exception handling

Life Informal Underwriting

Workflow

Customer Satisfaction

Survey Tracking

Bulk automation

New Product Setup

Single point of entry

New Policy Application Documents
-

Sort / Route / Search

Workflow and Exception handling

Complaint Management /

Service Recovery

Workflow and BAM

Confidential

58

Simplicity
with Sophistication

Engagement
with Business and IT

Repeatability
of BPM Projects and Programs

Confidential

59

IBM BPM Project Profile


“~90 Days to Go Live!”

Confidential

60



BPM Analysts (1)


Engagement Manager (1)


Infrastructure Specialists (1)



Add BPM Developers (2)




Add Technical Architect (1)




+ Infrastructure Specialists (1)

BPM Projects from Inception to Production in ~90 Days

Detailed
Requirements

Test

Go Live

Iterative Development with frequent Playbacks

Discovery

Week 1

Weeks 2
-
3

Weeks 4 to 10

Weeks

11 to 12

Week

13

PLAYBACK

3 Series

“Refine the Delivery”






Model Corner Cases


Expanded Search Capabilities


Build Metrics and Performance Reports
(Tuning and Measurement)


Other types of Processing Automation


Feedback from Playbacks

PLAYBACK

2 Series

“Connect into the
Infrastructure”



Data Flow Through



Other Systems of Record


SMTP


Data Warehouse


LDAP / SSO


EAI



PLAYBACK

1 Series


“Build the Process”



Author the Business Process
Model


Define the Roles / Participants


Define the Data Elements /
Variables


Configure the Screens


Model the Rules across the
Screens and Model

PLAYBACK

0


“Define the Process”



As
-
Is and To
-
Be Process
Maps


User Stories


Problems and Pain Points


KPIs/Metrics/SLAs


Opportunities for
Improvement


Process Triage


Process Charter and ROI

Playbacks = Running the process for an audience of 1+. The main playbacks are for sign
-
offs of the whole Business+IT team.
There are more frequent playbacks, daily/weekly etc., for smaller audiences throughout the project.

Checkpoints

Agreement on
Project Scope &
Goals

Agreement on
Process Flow and
Routing

Agreement on Data,
UI, and Integrations

Agreement that
Process Meets
Business Goals

Technical
Validation and User
Acceptance

Confidential

61

Build YOUR Capability on YOUR Project

IBM BPM Enablement Services

Test

Live

Development

Definition

Milestones

Checkpoints

Agreement on
Project Scope
and Goals

Agreement on
Process Flow
and Routing

Agreement on
Data, UI, and
Integrations

Agreement that
Process Meets
Business
Goals

Technical
Validation and
User
Acceptance

Playback 1

Playback 2

Playback 3

Playback 0

Validation

EDUCATE



Role
-
based Foundation
Education for the entire
team


Project/Program
Manager


Analyst


Developer


Admin


Install the software based
upon desired environment
and redundancy


Single
-
instance


High
-
availability

IMMERSE



Project team Mentoring in
the context of YOUR project


Defined curriculum ensures
coverage of critical topics


Just
-
in
-
time assistance
post
-
mentoring and for
infrastructure and
integration needs


Joint
-
delivery as needed
based upon project
complexity and deadlines

RE
-
INFORCE



On
-
Demand assistance for
project team


How
-
to questions


Process Reviews


Upgrade Assistance


Infrastructure Assistance


Design Reviews


Toolkit assistance and
support


Detailed Solution reviews as
needed


Infrastructure assistance for
growth and scale

Confidential

62

Confidential

BPM Process Discovery & Modeling in the Cloud


Blueprint Process Modeling for inventory & mapping


Knowledge sharing & collaboration


Process analysis & prioritization

IBM BPM Enablement Services


BPM program management


Rapid process application development


Continuous process improvement

Education, Enablement and on
-
demand Services


Role
-
based education & mentoring


Multi
-
level certification of skills


Expert Services when and where they’re needed

IBM BPM

Delivery Capabilities

Confidential

63

Summary


IBM BPM


“Business
-
driven, Human
-
centric & System
-
centric BPM…


leveraging WebSphere Integration Middleware”

Confidential

64

IBM BPM In Action


Simplicity

with Sophistication



Engagement
with business and IT



Repeatability
across BPM projects and programs

WLE Collab

OF BPD XL

OF Full BFS

BP Collab

BP Simple Build

BP Tour

BP Analysis

BP Exports

BP Doc Tour

QS BFS

BP Simple Diag

BP > AE

Coach BFS

Snap Deploy

BD Search

OF BPD

ILOG Short

ILOG 1

ILOG 2

Snap Design

Process Designer

OF Optimization

Process Portal

Designer AUDIO

Optimizer AUDIO

PPortal AUDIO

Proc, Rules,
Events

BPM75 1

BPM75 2

BPM75 3

BPM75 4

Confidential

65

Merci

Grazie

Gracias

Obrigado

Danke

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