Project Manager - Netro

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8 Δεκ 2013 (πριν από 3 χρόνια και 9 μέρες)

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ROBBIE BERRIMAN


P
AGE
1


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

Berriman Internet Consulting Pty Limited

(
abn
: 71 084 483 090)



m
:

+61 4
22 870 507
|

e
:

robbie@berriman.com.au

|
w
:
www.berriman.com.au




l:

linkedin.com/in/robbieberriman |
f
:
facebook.com/robbie.berriman |
t
:
twitter.com/robbieberriman

S
kype Premium
:

robbie.berriman |

Skype Group/Conference Calls

& App Sharing
: +612

8006 2614



E
MPLOYMENT
H
ISTORY
M
ATRIX
:




Please r
efer to
Appendix 1

for a
one
-
page

overview of my experience.


C
AREER PROFILE
:


P
ROJECT
M
ANAGEMENT


I’m an experienced Project Manager
-

I’ve attained
PRINCE2

Practitioner accreditation, ScrumMaster
(
Agile
/Scrum
) certification and completed the Project Management Professional (PMP) training course based on
PMBOK

offered by the Project Management Institute, (PMI); I am also a competent Business Analyst (au fait with
BABOK
) & Senior Producer
.


E
XPERIENCE


I have an extensive breadth
&

depth of experience working on
many
projects in the following areas
:
I have an
extensive breadth
&

depth of experience working on
many
projects in the following areas
:
Retail,
Telecommunications, Digital Agencies, Automotive,
Health, Defence, Software, Hardware | working on complex
platforms/infrastructures, Web development (Internet/Intranet), Responsive Web Design, Mobile development
(Native/Web/Hybrid apps on Apple iOS
-

iPad/iPhone, Android, tablets, mobile devices), Applic
ation development
(HTML, CSS, XML, Javascript, AIR, Flash, Java, .NET, Objective C, Ruby on Rails, Perl, My SQL, Sybase), Games
development (Flash, ActionScript), e
-
commerce (ePages, Blue Martini/RedPrairie, payment gateways, Datacash's
3rd Man/GateKeeper
fraud prevention), CMS (Umbraco, Alfresco, Vignette, Sitecore), SMS
-
based apps, touch
screen kiosks and menu boards, directory serv
ices and search engines (Sensis)
.



O
RGANISATIONS THAT
I

HAVE WORKED WITH


Throughout my career I have developed a wealth of experience, knowledge and skills across many facets of project
management (end
-
to
-
end), both in the
business

and
technical

streams working for large corporate organisations
(Woolworths, Optus, Telstra, Sens
is, Microsoft) and digital agencies (HotHouse Interactive,

Visual Jazz, C4
Communication,
Ingena)
.


F
UNCTIONAL
&

C
ROSS
-
F
UNCTIONAL
A
REAS


My Project Management approach integrates
many
facets of project management, stakeholder management and
teamwork with the following functional and cross
-
functional areas: Business Analysis, Business Case development,
Strategy, Account Management/Client Services, Sales, Marketing, Product Management, Br
and, CRM, User
Experience (UX), Usability Testing, Creative, Visual Design, Animation, Technical Solution Design,
Security,
Networking,
Operations
, Analytics, Reporting, Development, Production, Content Management, Copy Writing,
SEO/SEM, QA, Testing, Vendo
r Management, Legal, Regulatory, Training
, Vendor Management

and Procurement.


P
ROJECT
D
ELIVERABLES


I have proficiency with the following project deliverables as needed: Project Management Plans (Scope, Time, Cost,
Resource, Quality, Risk, Communications,

Procurement & Change Management), Project Registers, Business
Cases, Proposals, SOWs, Forecasting, Cost Estimates, Project Budgets, Agile/Scrum artifacts, Business
Requirements Documents (Functional/Non
-
Functional), Requirements Traceability Matrix, RACI,

Facilitation of
Scope/Req. Workshops, High Level Scope Documents, High Level Timelines, Project Schedules/Gantt Charts,
Comparison Matrixes, Project Status Reports, Project Admin, Project Org Charts/Stakeholder Mapping, Risk
Management, Project Meetings,
Agendas, Minutes, Functional Specs, High Level Solution Designs, Content Plans,
Site Maps, Wireframes (static & dynamic), User Stories, Use Cases, Sequence Diagrams, Flow Charts, Activity
Diagrams, Process Charts, Training docs, Product Demos, Test Plans,
Test Cases and Deployment Plans
.


S
OFTWARE
P
LATFORMS
,

S
YSTEMS
&

A
PPLICATIONS


Software platforms, systems & apps that I am au fait with include: SAP
-
based Project Management Information
Systems, Basecamp, BCC, JIRA, GreenHopper, Mercury Quality Centre, Pro
ject, Project Server, Visio, Word,
Excel, PowerPoint, Google Docs, Enterprise Architect, Axure, Photoshop, Dropbox, Evernote, Volantis, Homesite &
a variety of utilities
.

ROBBIE BERRIMAN


P
AGE
2


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

S
UMMARY




10
+

years

in

Project Manager

roles;


o

I have worked

as a Project Manager for large corporations
that have implemented
formal/structured
project management methodologies and tools
based on
PMBOK

(Project Management Body of
Knowledge) and PRINCE2;


o

I have also worked as a Project Manager for medium to large

digital
agencies
undertaking large
Programs of Work for their clients including Telstra,
Toyota,
Australian Defence Force, Weight Watchers,
Dick Smiths Electronics, Microsoft and
E*TRADE
;


o

I have managed both small (2
-
5) to large (30+) project teams. The

team makeup included business
stakeholders, producers, project managers from other functional areas, user experience architects,
business analysts, process analysts, solution architects, technical writers, Flash developers,
.NET/Java/Ruby/
Objective
C/
Perl
/HTML/CSS developers, visual designers, copy writers, SEO
specialists, testers, vendors/partners/agencies and more;


o

I am au fait with all
project management knowledge areas
: business case development, project
management integration, scope, time, cost, qua
lity, human resources, communications, risk,
procurement and stakeholder management;


o

I am au fait with all
project management process groups
: initiating, planning, executing, monitoring &
controlling, closing and BAU (Business As Usual) processes/phases.


o

I have extensive end
-
to
-
end experience as a Project Manager.




6+


years

in
Senior

Producer

roles with a technical bent
to them
;


o

During this time I ‘wore many hats’ and was responsible for writing proposals, functional specifications,
information architecture, site maps, wireframes (both
static

and clickable versions), project schedules
using Microsoft Project, estimates (cost, ti
me, resources), project budgeting and tracking, status reporting,
content plans, deployment plans, test planning and execution (system integration testing, performance
testing, user acceptance testing, post implementation testing), post implementation revi
ews, site analytics
,
monitoring

and more
;


o

Good knowledge across all aspects of the Internet including Web

and Mobile

design,
Responsive Web
Design,
navigation and usability,
Accessibility,
applying
Web standards, following brand guidelines,
application
development, hosting, e
-
commerce, understanding of high level solution architectures and
thorough testing approaches;


o

Due to my technical background, I can also
‘deep dive’ when needed and be ‘hands on’
. This ability helps
me perform
both
the
Project Man
ager

role more effectively during all phases and related
processes/activities/tasks of the development life cycle

including
:


-

SDLC

: Ideas, Initiation, Concept Development, Planning, Requirements Analysis, Proposal,
D
esign
, Development/Build/Production,
Integration and Test
ing
, I
mplementation
and
Operations/Maintenance (BAU)
phases;


-

Project Management p
rocesses

(PMBOK)
: Initiation, Planning, Executing, Monitoring and
Co
ntrolling and Closing processes.




2
+

years

in
Technical Business Analyst

roles (Sensis);


o

I have a su
ccessful track record as both a ‘
business


and

tech
nical


Business Analyst with extensive
knowledge of business analyst techniques and tools including: facilitation of requirements
gathering
/elicitation

and scope workshops wit
h internal and external stakeholders, development of
requirements specifications, requirements traceability matrixes, functional specifications, writing use
cases, writing Agile user stories and developing Visio diagrams (sequence diagrams, activity diagra
ms,
flow charts and process charts);




Technical skills
:
I started
my
Digital

and
I
.
T
. career as the


Web
Master

/
Developer

for the Microsoft Australia
site and throughout my career I have had a hands
-
on approach
;


o

Understanding of
HTML
,
Javascript
,
Flash
,
ActionScript
,
CSS
,
ASP
, .
NET
,
Java
,
Objective C
,
Perl

and
Ruby

on Rails

for the development of Web sites, Web
application
s, Mobile

and Portal projects
,

ROBBIE BERRIMAN


P
AGE
3


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

database

development/
maintenance
and
server technologies
;




Attained
PRINCE2 Practitioner

accreditation;




Attained
ScrumMaster
certification;




Attained
Australian Institute of Management (
AIM
)
C
ertificate in Project Management
;




Completed the Proje
ct Management Institute’s
Project Management Professional (PMP)

Certification Course
(based on
PMBOK
)
;




Sound end
-
to
-
end
project management
experience with various forms of
SDLC
s: working with organisations
that have tailored their SDLC to suit their
organisation and/or
customers;




Agile

software development approaches implemented by
the
Sensis Mobiles
business unit
,
Woolworths,
C4
Communication
, HotHouse Interactive

and Visual Jazz
;




Business skills
: I have attained the
Bachelor of Business

Degree at the

University of Sydney
, Technology
(UTS)
, graduating with a double major in
Marketing

and
Management
.



K
EY
C
OMPETENCIES
:




Multi
-
skilled in
project management
,
technical
,
business

and
client
/customer

service

skills;



Sound understanding of the

Online/Web, Portal, Digital
,
Mobile

and
Social Media

areas;



Over 15 years experience
team leading

-

managing the development of Web sites, Portals,
Microsites
, Mobile
sites, Mobile applications, Web application
s
, touch
-
screen kiosks and games development;



Practical knowledge of structured, agile and best practice methodologies;



Strong proficiency in d
eveloping
documentation
;



Excellent communication skills

(both verbal and written);



Ability to
anticipate

project risks and issues;



Effective facilitation of
meetings
;



Ability to
manage multiple projects concurrently
;



Strong
project team
,
stakeholder

leadership and
people management

skills;



Ability to
communicate

with influence and
thought leadership

across a diverse range of people/stakeholders
at all levels and manage competing priorities;



Work well in various
team

environments as well as work
auton
omously, with strong capability

to adapt quickly
to change
;



High attention to detail and thorough in what I do;



Great
o
utstanding organisational skills
;



Energetic!
,
and
d
emonstrated ability to work under
extreme pressure
;



B
eing a
mentor

to team members
;



Passion

for b
eing a Project Manager
.



ROBBIE BERRIMAN


P
AGE
4


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

E
MPLOYMENT
H
ISTORY
:



Senior Project Manager

Woolworths

(
Bella

Vista
, NSW) | www.
woolworths
.
com
.au

14

January
, 201
3



Current


Overview


Woolworths Limited owns the following
businesses
: Woolworths Supermarkets and

Petrol,
BIG W, Masters Home
Improvements,
Dan Murphy’s, BWS, Cellarmas
ters, Langtons,
ALH, Woolworths Money and Everyday Rewards.



Responsibilities




I am
currently
a

Senior Project Manager in the Corporate IT, Business & Technology Services (BTS)
depart
ment working on end
-
to
-
end Online Shopping/Retailing (B2C & B2B + Web & Mobile) e
-
Commerce
projects for the BIG W Portfolio of Work.





Project management responsibilities include
Business Case,
Scope, Time, Cost, Quality, Resource,
Communications, Risk,
Procurement, Integration and Stakeholder management.


Achievements




BIG W Online Range Expansion

Program


Successfully d
eveloped the
IT
capability
and operational processes
to enable BIG W to expand it’s
products sold online from 20,000 to 90,000 SKUs. Key to this was the
new
capability to
split single

Master
Keycodes
’ into

multiple
‘variants’ or SKUs in c
o
re
IT systems

(both internal and external vendors)
,
regression testin
g of upstream/downstream systems and the
operational processes

for the DHL Fulfilment
Centre to receive, put
-
away, pick, pack and deliver the products.




Improved Forecasting

for the Inventory & Replenishment System


Successfully developed new logic and
systems changes in the Inventory & Replenishment System to allow
for more accurate Promotional Planning and Forecasting for BIG W Online, automating more of the
processes that were performed manually. The legacy/core system is called CARS (Centrally Assist
ed
Replenishment System) which is an ordering system producing suggested order quantities by product and
by store/online based on Demand Forecast and Inventory data.




Senior Project Manager (Contractor)

HotHouse Interactive

(
St Leonards
, NSW) | www.
hotho
use
.
com
.au

23

April
, 201
2



2 November
, 2012


Overview


HotHouse Interactive is an integrated digital agency providing services in the following areas: Strategy & Planning,
Mobile & Web Development, Media & Optimisation, Marketing & Content and Support &
Maintenance.


Responsibilities


M
y role as
Senior Project Manager included
:




Undertake medium to large projects for

HotHouse Interactive’s largest account, Toyota



Provide end
-
to
-
end project management for the Toyota iPad Showroom Application project



Provide end
-
to
-
end project management for the Toyota Owners Portal project





ROBBIE BERRIMAN


P
AGE
5


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

Achievements


Toyota
iPad Showroom Application


The iPad Showroom App is a virtual motor vehicle showroom developed on the Apple iOS platform for the iPad that
was used as a
sales tool at the 2012 Australian International Motor Show (Sydney Convention Centre, Darling
Harbour) and subsequently rolled out to Toyota dealerships nationwide. It was a 3 month project with a hard
deadline. The app included all current Toyota vehicle
models, grades and colours and allows customers to view
over 36,000 multimedia assets (images, videos, 360 interactive car models, panorama interior views). The iPad App
contained features, specifications, disclaimers, accessories, multimedia galleries and

enquiry forms.


This project had a high level of management visibility and a fixed deadline. I managed the team to deliver the
project on time for the Motor Show, within agreed scope, budget, client expectations and quality (with positive
feedback:
-

“…the

best app at the Motor Show”). When needed I was able to ‘deep dive’ into areas that required my
hands
-
on experience. I worked with the following areas: Toyota stakeholders, HotHouse Account
Management/Client Services, Subject Matter Experts, UX, Creative,

Brand, Design, Production, Development team
(iOS/Objective C and Java teams), Analytics, Networking, Support, Testing and a number of external vendors.


Toyota Owners Portal


The Toyota Owners Portal is a secure area on Toyota.com.au that provides registe
red customers with information
and services for their motor vehicles, including: vehicle details, service history, personal details, book a service,
manuals, personalised offers and personalised communications.


This project was a 2
-
month medium
-
sized proj
ect that entailed the development of a registration/login system,
integration into Toyota’s CRM system (Salesforce) and extensive end
-
to
-
end testing.


Business Program Manager

(Contractor)

Optus

(
Macquarie Park
, NSW) | www.
optus
.
com
.au

16

May
, 2011


3
April, 2012


Overview


Optus Digital Media (ODM) was formed to move the Optus online sales channel, digital product suite, online
customer service and online marketing into a “hot house” environment. Optus’ online presence represents one of
the highest pro
file brands in Australia, supports multi
-
million dollar marketing campaigns and is a strategic sales and
service channel for Optus.


Responsibilities


Reporting directly to the
Group Program Manager, ODM
, my role as B
usiness Program Manager included
:




Manage program of work for Mobile Content Enhancements



Manage program of work for Directory Assistance migration to new Call Centre



Manage program of work for Digital Content ‘Recharge Initiatives’ for Optus Prepaid Customers


Achievements


The following d
eliverables were completed:


Content Enhancements




Un
-
Zero Rating You
Tube for Prepaid Mobile customers



Off
-
Deck Video Streaming for Postpaid & Prepaid customers



Premium Home Services enhancements


Directory Assistance Migration to new Call

Centre (Optus &

Virgin Mobile)




Pricing changes



Implementation of new voice and data trunks



124YES Directory Assistance



1223 Directory Assistance



Surepage



124YES SMS


Recharge Initiatives
:

Completed the Proposal, Scoping and Initial Investigation Phases.



ROBBIE BERRIMAN


P
AGE
6


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

Project Manager

/ Business Analyst (Contractor)

Inspire Foundation (Balmain, NSW) | www.inspire.org.au

15 November, 2010


13 May, 2011



Overview


The Inspire Foundation is a national non
-
profit organisation with a mission to create opportunities for
young people to change their world. This mission derives from
the organisation’s

deeply held belief that
young people want to make a positive difference

in their own lives and the life of their community

-

and
that with appropriate care and support every young person can get through tough times. By combining
the power of technology with the face
-
to
-
face involvement of young people, Inspire delivers nation
al
programs

including:




Reach Out! (
www.reachout.com.au
) provides information and support to young people going
through tough times;




ActNow (
www.actnow.com.au
) enables
young people to take action on issues that affect them
and their community; and




Beanbag partners with youth centres around Australia to build social connectedness among
disadvantaged young people through technology.



Responsibilities


My key
responsibilities included providing contract work in the areas of:




Project management, focusing on the technical domain




Business analysis, focusing on the technical domain


Methodologies

& Approaches


The methodologies, approaches, frameworks, guidelines and ‘style’ that
I
used

include
d
:




BABOK

Business Analysis Body of Knowledge

International Institute of Business Analysis

(IIBA)

www.theiiba.org



BABOK Guide:
http://books.google.com/books?id=CFHw8jSEWwkC&printsec=frontcover&dq=A+guide+to+business+analysis
+
body+of+knowledge&cd=1#v=onepage&q&f=true





PRINCE 2

P
rojects
IN

C
ontrolled
E
nvironments

Office of Government Commerce (OGC)

www.prince
-
officialsite.com





PMBOK

Project Management Body of Knowledge

Project Management Institute (PMI)

www.pmi.org






Scrum (Agile)

Scrum Methodology/Framework (AgileSoftware Development)

ScrumAlliance

http://www.scrumalliance.org/



Scrum Gui
de:

http://www.scrum.org/scrumguides






ROBBIE BERRIMAN


P
AGE
7


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

Achievements


I played key roles in the following successful deliverables
:




Development of the ReachOut.com Next Generation Business Requirements Document; (BRD);



Technical investigation of the current state of ReachOut.com;



Vendor identification for the implementation of the Reach Out Next Generation project (for solution
architecture, Web development, Mobile development, information architecture, development of n
ew
taxonomy, security auditing, copy writing and solution components to support the business requirements;



Co
-
developed DoHA (Department of Health & Aging) E
-
Health Clinic proposal/tender response ($31m) for the
NBN (National Broadband Network) ;



Co
-
develo
ped e
-
Counseling proposal/tender response ($20m) for DoHA;



Developed preliminary cost estimate and high level timeline for the Reach Out Next Generation project.



Provided key input to the vendor selection process for the BAU (business
-
as
-
usual)/maintenance of the
ReachOut.com Web site


Red Ant was the successful vendor.



Set up project ‘war room’ (two photos are shown below)




The following activities were under
taken during the Scoping Phase (Stage 2) of the Reach Out Next Generation
project:




Technical Project Management (PRINCE2 and Scrum)

o

Scope

o

Cost

o

Time

o

Risk Identification

o

Communications / Stakeholder Management

o

Procurement

o

Quality



Business Analysis (BABOK)



Ran business requirements workshops



Worked with user profiles and user scenarios






ROBBIE BERRIMAN


P
AGE
8


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

Project Manager

/
Senior Producer

(Contractor)

Optus (Macquarie Park, NSW) | www.optus.com.au

10 August, 2009


29 October, 2010



Overview


Working in the Optus Digital
Media division (aka Content and Portals), this area has responsibility for the
management of 3
rd

party content providers and the integration of these partners into both the Optus Online/Web
and Mobile portals.


The team has P&L responsibility for the Optus

content business and works closely with the marketing departments
in Consumer and SMB (Small & Medium Business) business units to develop relevant applications and portal
services for Optus customers.


Responsibilities


Reporting to the Executive Producer
, Optus Digital Media, my key responsibilities include:




Project Manager for the development of the Optus Application Store;



Project Manager for the development of the Optus Developer Portal;



Project Manager for the development of Optus Traffic View

website
;



Project Manager for the development of mobile ‘Widgets’

for Android mobile OS
; and



Project Manager for the User Experience (UX) Design for the Optus One Portal project.


An overview of my achievements for these projects is outlined below.


Achie
vements included:


Project Management




During my contract at Optus, my key role and responsibility for all the projects that I worked on was to
manage project teams comprised of producers, user experience architects, visual designers, SEO
specialists, Acce
ssibility specialists, business analysts, solution architects, technical writers, copy
writers, web developers, programmers and test analysts;



Project management duties included management of scope, costs, schedules, resources,
communication, risks and iss
ues, quality, procurement
, stakeholder management

and assistance with
the business cases;



Stakeholder management
involved the following divisions/business units/teams:

Consumer
Marketing, Optus Business Marketing, SMB Marketing, Premium Partners Group, Web

Operations
/Digital Solutions
, Online & Application Technologies, Portal & Site Management,
Converged Services, Test, Legal,
Regulatory, Information Security, Advertising & Sales and 3
rd

party
vendors/partners/agencies including Cellmania,
MIA

and The Hiser Group
.


Optus Application Store




Successfully launched the Optus Application Store for Mobiles on 12/11/2009 and received positive
feedback relating to my contribution and performance;



The App Store allows customers to purchase and download
applications for use on their 2G and 3G
enable
d

Symbian, Android, Blackberry, Windows media and Java handsets. Close to 1,000
applications were made available at launch. Categories included Games, Utilities, Entertainment,
Music, Social Networking, Finance
, Sports, Business, Lifestyle, Productivity, Education, Books,
Weathe
r, Navigation, Health &

Fitness, Medical, Themes, Reference, Photography, News and
Reference;



I developed the site map, wireframes, functional specification, project management documentation
and managed the creation of the visual design and HTML/CSS mock
-
ups for the Consumer, SMB and
Optus Business
Web

and
Mobile Site
s
.


Optus Developer Portal

(Opt
us Partner Connect)




Successfully launched the Developer Portal (Optus Partner Connect) on 21/12/2009 and received
positive feedback relating to my contribution and performance;



The Developer Portal was promoted as “Australia’s first mobile operator portal

designed to give
developers the opportunity to showcase and sell their applications direct to the Optus mobile
customer base”. The Developer Portal provides developers the ability to upload applications to the
Optus Application Store which supports most m
ajor operating systems such as BlackBerry, Android,
Windows, Symbian, Series 40 & 60 and high end Java;


ROBBIE BERRIMAN


P
AGE
9


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013



I developed the site map, wireframes, functional specification, project management documentation,
and managed the creation of the visual design and HTML
/CSS mock
-
ups for the for the Developer
Portal
Website
.


Project ‘Widget’




The scope of Project Widget was to develop a range of widgets for the new Android mobile operating
system offered by Nokia, Sony Ericsson and Motorola. These Widgets were developed
according to
aggressive timelines so that they were designed, developed and tested to meet and align with the
Device manufacturer’s timelines in order to be pre
-
installed onto their new flagship mobile devices for
launch into the Australian market. An Agil
e development process was adopted to ensure we met
these deadlines.



The Following Widgets were developed:

o

Optus Self Serve Application (ported from the iPhone app);

o

Optus Usage Dash (both full view and mini
-
view widgets);

o

Optus Get Started (aka The Lounge)

Personalisation Widget;

o

Banner Ad/ Promo Widget;

o

Customisation of the Sony Ericsson Timescape application for Optus; and

o

RSS Feeds for news, entertainment and sports articles.



Successfully completed the design, development, testing and hand over to the De
vice manufacturers
for the following flagship Mobile devices:

o

Sony Ericsson X10 (Project Rachael)


5/5/2010;

o

Sony Ericsson X10 mini (Project Robin)


12/3/2010;

o

Motorola Blur


21/3/2010; and

o

Nokia ‘Victory’ device (project Victory)


31/3/2010.


Traffic
View




Successfully launched Optus Traffic View on 9/9/2010, a national road traffic information service
designed to deliver real
-
time view of traffic conditions by using live data collected from the Optus
mobile network. It uses a technology called Cellula
r Floating Vehicle Data (CFVD) to generate traffic
information by anonymously processing vehicle data information from the Optus mobile network and
analysing how fast or slow Optus customers are moving over time, then comparing this information to
road net
works. The service provides traffic and incident SMS alerts, traffic ‘heat maps’, presentation
of alternative routes, travel times and the ability to save journeys. The project scope also included the
solution development of a 14 day trial of the service.
The service was launched at $3.99 per month
that included 1,000 SMS alerts or a pay
-
as
-
you
-
go service charged at 55c per alert.



I developed the site map, wireframes, functional specification, project management documentation
and managed the creation of th
e visual design and HTML/CSS mock
-
ups for the Traffic View
Website
.



One Portal


User Experience (UX) Design




Overview: Optus One Portal
was

a very large program of work that
looked at improving

Customer
Experience by providing a single web site for cust
omers to access both the corporate Optus site
(optus.com.au) and the Optus Zoo content portal. Key to this
was

aligning in
-
scope online properties
to ensure customers visiting the Optus site know they are visiting part of the Optus family of sites and
how
to get the other things they may be interested in, integrating a universal header structure that
assists customers in segmenting themselves (consumer, small business or enterprise), allowing
customers to search across the family of sites, a single customer

identity and providing quick access
to the four pillars of the Optus online experience, being the development of an invigorated shop/buy
experience, customer centre, content (Zoo) and applications;



My project management scope was to develop the User Exper
ience designs for the Optus Home
Page, Online Shop and Consolidated Customer Centre.



I successfully met the UX Design timeline (including all internal milestones) and deliverables
according to the aggressive project schedule/milestone plan! :) :)



The deliv
erables included:

o

Project managing a team 25 people, including senior Producers, UX Architects, Technical
Writers, Visual Designers, Copy Writers and SEO specialists;

o

User Research, User Testing;

o

32 UX Specifications (300 pages worth of wireframes, interac
tion behaviours);

o

32 Functional Specifications; Design/Style Guides, Site Maps, Visual Design concepts and
Copy Development.








ROBBIE BERRIMAN


P
AGE
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PRIVATE AND CONFIDEN
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7
TH

J
ULY
,

2013



Above is a photo of the Optus war room I set up with 200 of the total
3
00 wireframes produced for the
Optus
One Portal project.




Above is a photo of one of my ‘master piece’ whiteboard visuals that I produced during a brainstorming
session that involved discussions w/ stakeholders relating to alternative options to refactor the existing
code
-
base or
build a new code
-
base (Reach Out Next Generation project)






Above is a photo of another ‘master piece’ whiteboard visual that illustrates the timeline for the Telstra
Customer
Experience Centre, Phase 3

project that I worked on when I was at C4 Communi
cation (Digital
Agency in Surry Hills, NSW)




ROBBIE BERRIMAN


P
AGE
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,

2013


Project Manager

C4 Communication (Surry Hills,
NSW
) | www.
cfour
.com.au

2
February
, 2009


5 August, 2009


Overview


C4 is a leading, experiential and digital marketing agency who have produced a number of large scale, award
-
winning road shows, events and brand experiences, and built some of the country’s most popular websites including
Telstra Retail POS Kiosks, Bigpond

Sport, NRL.com, AFL.com.au, Energy Australia


EEC Kiosks, Qantas
Microsite, Telstra Giant LED Display, Bigpond Blogs. (refer to
www.cfour.com.au

for latest portfolio details). C4 is
part of the publicly listed mark
eting services group, Photon (ASX: PGA).


Responsibilities


Reporting to the Project Director, my key responsibilities included:




Creating proposals, budgets and timelines for digital projects
;



Managing project team resources to ensure they meet budget,
deliverables and milestones;



Co
-
ordinating project meetings with all stakeholders;



Briefing internal resources to ensure expected deliverables are clear;



Preparing and documenting functional specifications, wireframes, IA designs and other related document
s;



Client contact as required to ensure the smooth delivery of projects;



Ensure all invoices are processed and variations to scope are actioned;



Quality assurance and testing of the final product;



Being the key production contact ultimately responsible and

accountable for delivery.


Achievements


I project managed the

CEC3 (Customer Experience Centre, Phase 3) Project Team
from the scoping phase to the
successful completion and formal acceptance

by Telstra
Retail for

the following projects:




User Interface
Upgrade


complete redesign of the system interface
;



Flash Framework Upgrade


complete upgrade of the flash framework to

Actionscipt 3

(
AS3
)

including
additional functionality
;



CMS and Custom Groups


upgrading the CMS to Umbraco and providing the ability

for Telstra stor
es to
update their own content;



Advanced Comparison Tool


ability to compare different products and plans with easy to use drag and drop
functionality
;



Hosted Infrastructure Migration


moving the entire infrastructure from C4 to Equinix.





The team achieved an amazing feat to deliver this large Program of Work that was originally estimated to take 5
months within 3 months! All on time and within scope.


Telstra Retail and the T [life] stores
gave

positive feedback, and were impressed by

how we handled the full SDLC
(S
oftware Development Life Cycle), from the Scoping phase to design (both creative design and technical solution
design), production, testing and a complex deployment phase.



Pr
aise was given

to the large team
, with special mention to myself for project managing the team from the CEO,

who were all a part of this challenging project within C4. Many of whom worked tirelessly after hours, weekends and
public holidays to get this ove
r the line by the delivery date.
The team was made of:


Project Management and Content Team:

Project Manager (myself), 2 x Senior Producers, 2 x Content Producers



IA and Creative:

Information Architect, 2 x Flash Developers, Design Lead,4 x Interactive
Designers, Studio Traffic Controller


Development and IT:

Development Manager, Solution Architect, Development Lead, 3 x Senior Developers, 2 x IT Infrastructure Support.


CEC T
ech Support team:

Technical Lead, 2 x Developers, 2 x Technical Support Special
ists


Testing Team:

Test Lead, 2 x Test Analysts



ROBBIE BERRIMAN


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,

2013

The team was

very proud of the result and our achievements put
C4

in good stead with Telstra for the
FY09/10

financial year.



Project Manager (Contractor)


Telstra (Melbourne, VIC) | www.telstra.com.au

23
September, 2008


16 December, 2008


Overview


After my contract at Sensis (which is wholly owned by Telstra), I accepted a 3 month contract at Telstra before my
pre
-
planned move back to Sydney (on 18 December 2008) and undertook the Solution & Definition
(SD) phase to
seek additional funding for the ‘My Account’ project to ensure the project was funded ‘til the end of FY ‘08/’09 to
ensure that existing contractor resources (e.g. PM, BA, Solution Architect) and vendor SOWs could continue without
interruptio
n.


Responsibilities


Reporting to the Online Program Lead, my key responsibilities for Online projects included:




Plan, execute, monitor & report progress to management;



Manage risks, assumptions, issues and dependencies (RAID);



Manage scope;



Manage stak
eholders;



Manage dependencies;



Manage project schedule;



Manage project budget;



Complying with the Telstra SDLC and Technology Delivery Process (TDP) that is based on the PMBOK
(Project Management Body of Knowledge);



Building relationships with Senior
Business Analysts, Senior Architects, Senior Test Leads, business
stakeholders and vendors.


Achievements




Developed Business Case (BC) for the Telstra.com ‘My Account’ project for a very large project scope and
budget. ‘My Account’ is a highly trafficked area of the Telstra.com site where customers log in to view and
manage their account information and profil
e. The BC was approved for additional funding on 25/11/2008 by
the
Corporate Systems Funding Request Panel

and Telstra
Investment Management Committee

(IMC).

o

nb. The final deadline for IMC’s approval was 5/12/2008
-

before the Christmas/New Year embargo a
nd
holiday period. The next IMC meeting was scheduled for mid January 2009 which would be too late for
the project, so it was crucial to get the BC approved before 5/12;



Concurrently managed 3 projects: 1 large project (My Account) and 2 smaller projects (
Username/Password
Retrieval Enhancements and Mobile Phone PIN/PUK Retrieval Enhancements);



The project t
eam delivered the following arti
facts that were required to be
delivered

in the Solution Definition
Phase: Business Requirements Document (BRD),
Busine
ss Requirements Review (BRR),
Project
Management Plan (PMP)
,
Requirements Definition Document
(RDD)


i.e. a functional specification,
Requirements Traceability Matrix (RTM), Solution Impact

Description

(SID)
, commencement of Solution
Architecture Document

and the Business Case for the additional funding for the Solution Definition Phase
;



Other project management deliverables included: RAID (Risk, Assumptions, Issues, Dependencies) log, Work
Breakdown Structure (WBS), Project Schedule and Budget ;



Concurren
tly developed and managed 4 Statement of Works (SOWs) for IBM GSA, Infosys and
Boomworks

(a
digital agency);



Managed project team made up of Business Analyst, Solution Architect, Release Manager, Application
Manager, Subject Matter Experts, Project Manager
s from other business areas and the 3 external vendors
mentioned above;



Provided extensive project management reporting using Integral (SAP R3 financial system) and Telstra’s
Enterprise Project Management (EPM)


a Project Management Information System (PM
IS);



Completed online training for Integral and EPM;



Facilitated and presented weekly status report and separate weekly meetings for the project team and business
unit.




ROBBIE BERRIMAN


P
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,

2013

Project Manager/Technical Business Analyst (Contractor)

Sensis (Melbourne, VIC) |
www.sensis.com.au

10 October, 2007

19 September, 2008


Company Overview


Sensis help consumers find the information, products, services, businesses, government departments, places and
people they need through Print, Online (Web) and Mobile directory services.


This ability to connect consumers and advertisers is the core of t
he Sensis business. Sensis owns a number of
online, mobile and print services including Yellow Pages, White Pages, City Search, WhereIs, Trading Post,
Linkme, Sensis Search and GoStay.


Responsibilities


Reporting to the Program Manager, Mobiles
-

my key

responsibilities included:




Undertake responsibilities and activities as a Project Manager & Senior Business Analyst for a large project
(dual role);



Manage project team: made up of the following core project team members: Business Matter Experts (SMEs),

Solution Architect, 2 x developers, Tester, Producer and Graphic Designer.



Undertake the Business Case phase from inception to completion and successfully obtain approval and
funding;



Capture functional and non
-
functional requirements; Undertake the build

phase to completion;



Specify the interface (APIs) using Web Services between a suite of Mobiles Applications and the core, backend
systems between the Mobiles and Online Yellow Pages;



Capture and manage all risks, issues, assumptions and dependencies
(RAID) associated with the delivery of
the project;



Manage the definition of business acceptance criteria for key business requirements to facilitate testing and
business sign off for the built solution; and



Working with Product and Delivery teams througho
ut the duration of the project to ensure that project
management and business analysis artifacts are defined, redefined and updated with each development
iteration within the Sensis Mobile Agile Software Development Process.


Achievements




I successfully o
btained business case
(for Sensis Search)
approval from Sensis and Telstra. The Business
Case phase started on 10
th

October 2007 and approval was obtained on 17
th

January which was a great
achievement within this timeframe (taking into account the Christma
s/New Year period). I was a key player in
preparing and submitting the business case for its successful approval.



I worked with staff in the following areas: Mobiles group, Yellow Pages group, Project Management Office
(PMO), product management, product de
velopment, producers, solution architects, information architects,
designers, developers, testers, legal staff and the management accountant.



The following project management artifacts were developed and maintained: Project Initiation Document (PID);
Cost

Estimates; Project Schedule; Resource Plan; Budget Planning and Tracking Spreadsheet; Updating
project information in the Project Management system called Project Office; Project status reports; Project log
reports (risks, issues, assumptions, dependencie
s and change request registers); Processing of timesheets;
Generating Purchase Orders; Invoicing; facilitating Project Board Meetings



I also undertook the Business Analysts role and delivered the following artifacts: facilitated requirements
gathering and
scope workshops, developed the Business Requirements Specification (BRS), defined the
acceptance criteria, developed a Requirements Traceability Matrix (RTM), captured and documented
functional and non
-
functional requirements and write them up into Agile S
tories and developed high level use
cases, sequence diagrams and flow charts.




ROBBIE BERRIMAN


P
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,

2013

Project Manager


Defence Projects

Visual Jazz (South Melbourne, VIC) | www.visualjazz.com.au

19 February, 2007


9 October, 2007


Company Overview


Visual Jazz is a digital
agency and part of the Mitchell Communication Group (a leading media agency) providing
clients with strategic, creative and development of full interactive campaign solutions across new media platforms
(Web Sites, Microsites. Digital Marketing, Multimedia
and Flash
-
based Games).


Clients of Visual Jazz include: Australian Defence Force (ADF)
-

Navy, Army & Air Force (VJ are well known for
their work on the Navy Lifestyle microsite at
navylifestyle.defe
ncejobs.gov.au

); Defence Force Recruitment (DFR);
Holden; Porter Davis and New Quay. A comprehensive list is shown at www.visualjazz.com.au.



Responsibilities


Reporting to the National Account Director my key responsibilities included:




Defining and
scoping projects with DFR and ADF;



Suggesting creative solutions to the clients’ opportunities and/or problems;



Being the main client contact;



Schedule work for a virtual team of 20 people (Melbourne and Canberra), including Account Managers, Digital
Strat
egist, Business Analyst, Designers, Programmers, Web Developers, Flash Actionscripters, 3D Animators,
Testers and Production;



Managing work through to completion;



Preparing cost estimates and quotes;



Preparing detailed project plans;



Preparing detailed pro
ject documentation, including Business Requirements Specifications, Functional
Specifications, Site Maps and Content Plans;



Invoicing;



Running weekly status meetings both internally with the project team and with clients;



Ensuring the development follows t
he project methodology and the Visual Jazz SDLC (Proposal


Analysis


Design


Build


Test


Implement).


Achievements


I was the Project Manager for the following Microsites:




Defencejobs Web Site Redesign (
www.defencejobs.gov.au/
);



Development of Sea Patrol Microsite (
www.defencejobs.gov.au/seapatrol/
)



Development of the Defence Force Recruitment’s Games Site (
games.defencejobs.gov.au/
)



Development of Supreme Air Combat


Multiplayer, Flash
-
based Game development project
(
games.defencejobs.gov.
au/#/games/airCombatSP
);



Development of Advanced Urban Ops for MSN, Flash
-
based Game development project
(
games.defencejobs.gov.au/#/games/urbanOps
);



Development of ADF Gap Year Microsit
e (launched by Prime Minister)
(
www.defencejobs.gov.au/education/gapYear/
);



Development of ADFA Webisodes site (
www.defe
ncejobs.gov.au/campaigns/firstSixWeeks/
);



Development of ADF Media Centre: including video, photos, flash demos and brochures
(
http://www.defencejobs.gov.au/media/
);



Development of Flash banner ads, web
survey forms, call centre chat functionality, naval seaman officer
mobile game, upgrade of DFR membership registration system and implementation of staging server;



Winning a 2
-
year extension of the Defence Force Recruitment (DFR) contract.



Travelled to Can
berra on a fortnightly basis for meetings with DFR (Internet and Marketing stakeholders)




ROBBIE BERRIMAN


P
AGE
15


PRIVATE AND CONFIDEN
TIAL




R
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7
TH

J
ULY
,

2013

Technical Business Analyst (Contractor)

Sensis (Melbourne, VIC) | www.sensis.com.au

26

June
, 2006


16 February, 2007


Responsibilities:


Reporting to the Yellow
Mobile Project Manager, my key responsibilities included:




Senior Business Analyst for Yellow Pages Mobile search site (large budget);



Play a key role within the Product Development team by understanding client needs and delivering appropriate
solutions;



A
ct as the main conduit between the development team and business by translating business needs into
software specifications according to the prescribed development methodology;



Work closely with developers and QA teams to ensure that the product meets the
agreed requirements and is
fully tested;



Capture functional and non
-
functional requirements for this new mobile Product;



Specify the interface between the Application and the core, backend system for the purposes of building an API
into that system;



Captur
e and manage all issues & risks associated with the delivery of process and requirements;



Manage the definition of business acceptance criteria for business requirements to facilitate testing and
business sign off for the built solution; and



Working with P
roduct and Delivery teams throughout the duration of the project to ensure that Business
Analysis artifacts were defined, redefined and updated with each product development iteration.


Achievements:




Launched Release 1 of the Yellow Mobile site on 6
th

Oct
ober, 2006;



Launched Release 2 of the Yellow Mobile site on 15
th

February, 2007;



A key project team member for the design, development and launch of the Yellow Mobile site from inception to
completion;



Assisted the Project Manager in running requirements w
orkshops and core team meetings;



Developed the Business Requirements Specifications (Release 1.0, 1.1 and 2.0) and corresponding use
cases/stories;



Co
-
authored the UI Specification;



Attended all Software development and ‘Go to Market’ core team meetings; a
nd



Developed the Test Checklist, Test data modelling and Test Scripts for Release 2.0.



Account Manager

Ingena Group Limited (Melbourne, VIC) |
www.ingena.com.au

19 December, 2005


23

June
, 2006


Company Overview:


Ingena is an online consulting organisation that works with business units across the enterprise to strategically
apply online technology to drive new business value for a select group of large corporations including Telstra,
Australia Post and National Au
stralia Bank. Ingena offers an end
-
to
-
end capability to conceptualise, design, build,
implement, host and support enterprise
-
grade web sites and online applications. At the time of my employment, the
company had 25 professional staff across 5 business unit
s working on projects from simple web site maintenance
through to strategic roadmap development for online business strategy.


Responsibilities


Reporting to the National Account Director, my key responsibilities included:




Account Manager for the Telstra

Account. My key clients were the Producers responsible for managing the
Telstra.com site;



Set Sub
-
Account Goals and Plans in consultation with the Account Director, Business Manager and Ingena
Consultants and Specialists. The sub
-
accounts I worked with we
re: Telstra Online Self Service Channel
(OSSC), Telstra Self Service Online (SSO), Telstra Wholesale and Telstra Public Relations



Initiate, develop and manage Sub
-
Account relationships to achieve Sub
-
Account Goals;



Actively support Account Directors and
Business Managers in all required business development activities;



Initiate, approve and present Proposals to Sub
-
Account clients;



Liaise with Telstra Producers, Product Managers and Marketing Managers to negotiate client acceptance of
Proposals;



Review an
d approve Project Management Plans proposed by assigned Project Managers;


ROBBIE BERRIMAN


P
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PRIVATE AND CONFIDEN
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7
TH

J
ULY
,

2013



Assist Project Managers to successfully deliver projects and meet Sub
-
Account Goals;



Support Project Managers to deliver projects on budget, within scope and on time;



Review and appr
ove Project Deliverables prepared by Project Teams;



Review and approve Project invoices raised by Project Managers in accordance with contract schedules.


Achievements




Account Management for the

Telsra.com Information Architecture & Shop Integration

project. I played a key
role in working with the Telstra Self Service Online (SSO) project team, Ingena’s project manager and
information architect to complete the following deliverables: proposal, quotation, development of information
architecture, wiref
rames, workflows and presentation. A final presentation was given to the Telstra SSO project
team. (
www.telstra.com
);



Collaboratively worked with the Telstra Wholesale Marketing Team to develop the technical roadmap t
hat
aligned with their ‘05/’06 online business objectives and brand changes. (
www.telstrawholesale.com
);



Re
-
designed the Telstra Wholesale e
-
Newsletter;



Completed full integration into the Telstra Wholesale
Insight (CRM) system that linked to the Web registration
system;



Developed a number of product PDFs from Word documents for the Telstra Wholesale Website;



Travelled to Sydney on a monthly basis to liaise with Telstra Wholesale;



Developed RSS Generator and
tracking system for Telstra Public Relation’s
Now We Are Talking

website
(
www.nowwearetalking.com.au
);



Worked on various website enhancements for the

Now We Are Talking
website.


Technical Project Manager

eCorner Pty Limited (Macquarie Park, NSW) / ePages GmbH |
www.ecorner.com.au / www.epages.com

11 November 2003


16 December, 2005


Company Overview


eCorner is a leading provider of e
-
business solutions for small and medium enterprises (SMEs). It is the master
distributor for ePages software


a proven e
-
commerce storefront technology with over 30,000 installations
worldwide at the time I was employed.

eCorner delivers technology solutions that help merchants build and deploy
an electronic commerce capability quickly and effectively. Merchants get industry
-
leading tools and professional
services. When merchants do e
-
business with eCorner they access a b
road range of technology solutions and
services including: e
-
commerce storefront solutions (including shopping cart functionality, content management
system, e
-
Marketing modules, inventory management), custom development, data migration, domain name and
SS
L certificate registration and management, Web hosting facilities, graphic design and payment gateways.
eCorner is a one
-
stop
-
shop for e
-
commerce based Web sites.


Responsibilities


Reporting to the Managing Director, my key responsibilities included:




Te
chnical Project Manager for Weight Watchers;



Develop proposals and functional specifications;



Project management of all client (external) and internal projects for eCorner;



Facilitate weekly work
-
in
-
progress (WIP) meetings with the development and graphic
design teams;



Managing partners and vendors including Macquarie Telecom (data centre/Web hosting provider); TPP Internet
(for domain name management); GeoTrust (for SSL certificates); WorldPay (payment gateway), Dialect
(payment gateway), SAP BO (for SAP B
usiness One ERP software), Sun Microsystems, Sybase, Hire
Intelligence (for the procurement of hardware and software), eShop, Sydney University (student development
project team), ePages in Germany (parent company), Ixtens in the USA (a developer for ePage
s add
-
ons),
MessageMedia (an SMS gateway service) and ICE Systems (for the procurement of Red Hat Enterprise Linux
Edition);



Manage the Web hosting environment (data centre, rack space, dedicated firewall, networking, security,
support, high availability,
disaster recovery plan, backups and overall technical infrastructure);



Manage the internal office LAN (rack space, servers, desktops, notebooks, dedicated firewall, networking,
security, desktop applications, development environment, disaster recovery plan

and backups);


Achievements




Project Manager for the upgrade of Weight Watchers e
-
commerce system from Intershop 4.3 to ePages 4.5
(
www.weightwatchers.com.au
);



Project Manager for the relocation of the Weight Watchers data centre from their head office in North Sydney to
the Macquarie Telecom data centre in the city;



Project Manager for the Implementation of the Weight Watchers site redesign (
www.weightwatchers.com.au
);


ROBBIE BERRIMAN


P
AGE
17


PRIVATE AND CONFIDEN
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7
TH

J
ULY
,

2013



Project Manager for the development of the ‘Weight Watchers for Men’ Web site using ePages, Web and Flash
technologies (
www.wwfm.com.au
);



Provided Web
-
based
consulting work to Dick Smith Electronics for their online stores
-

this involved meeting
with stakeholders at both their Sydney and Auckland offices. The scope of work was to access their Web and
e
-
commerce infrastructure to enable them to upgrade from In
tershop 4.3 to ePages 4.5


a similar requirement
to Weight Watchers. DSE involved a more complex environment that integrates into an AS400 system with a lot
of custom development to suite the DSE environment (
www.dse
.com.au

and
www.tandy.com.au
);



Project Manager for the development of the Smart Visit Solutions Web site entailing e
-
commerce, multi
-
currency transactions, WorldPay payment gateway and extensive Web application deve
lopment.
(
www.seevancouvercard.com

and
www.seemelbournecard.com
);



Project Manager for the eCorner Corporate Web site


from conception to launch (
www.ecorner.com.au
);



Project Manager for the eCorner Hosting Web site and Online Shop Directory


from conception to launch
(
www.ecornerstores.com.au
);



Project Manager for the re
-
development and e
-
commerce enablement of the Simbiosi Web site
(restaurant/café);



Project Manager for the re
-
development and e
-
commerce enablement of the Boomerang Matrix Web site
(Printer cartridges) (
ww
w.boomerangmatrix.com.au
);



Project Manager for the upgrade of eCorner’s Web hosting environment from ePages 4.5 to 5.0. This was a
major upgrade which involved the implementation of a new technical architecture;



Project Manager for CFM’s mobile content Web

site called 3D
-
3G that allows customers to purchase mobile
phone content (ring tones, wall papers, Java games, etc) via credit card or tokens and get them delivered to
their mobile phone over
-
the
-
air;



Project Manager for the development of the In House C
onsulting Web site


from conception to launch
(recruitment agency) (
www.inhouseconsulting.com.au
);



Project Manager for the development of the following low
-
cost SME e
-
commerce shops:

o

Shimmer Jewels (jew
ellery/fashion wear);

o

Urban Baby (baby products) (
www.urbanbaby.com.au
);

o

R & R Rest and Relaxation

(stress relief product)
;

o

Carney Spaul Marketing (sporting goods)
;

o

ARL Development (junior rugby league);

(
http://shops.ecorner.com/epages/ecornerstores.sf/en_AU/?ObjectPath=/Shops/ArlDevelopm
ent
);

o

InvestProtect (insurance)


Product Development
Manager/Project

Manager,
Mobile Products & Development

Optus Singtel (
North Sydney, NSW) |
www.optus.com.a
u

1 May 2002


10 November, 2003


Company Overview


Optus is an Australian leader in integrated telecommunications, delivering cutting
-
edge communications,
information technology and entertainment services. In 2001 SingTel became the parent company of Optus, paving
the way to become a strong and strategic telecommunications player within the Asia
-
Pacific region.



Responsibilities


Reporting to the Product D
evelopment Group Manager, my key responsibilities included:




Define a new products’ functionality; access its’ commercial viability;



Propose it as a product development program to the Mobile Capital Resource Board (CRB) attended by
directors and senior gro
up managers; be its champion in the core project team development process;



Be the Project Manager for small to medium projects
to deliver them on time, on budget and to
specification;



Develop Marketing Requirements Specifications; develop revenue models an
d data usage forecasts;



Conduct project scope workshops; be the Project Manager for Capital Review Board (CRB) projects.


Achievements




Development of a Wireless email service called OptusMobile to SMEs in June 2003;



Completed Wireless IP VPN enhancements
that included the implementation of static IP addressing and billing
enhancements to GSMIS and Atlanta (provisioning/billing systems);



Completed SMS Gateway enhancements which included alphanumeric header customisation, 3
-
DES (Data
Encryption Standard) upg
rade and automatic failover on the routers



Completed International SMS (ISMS) to non
-
GSM networks in the USA, Canada and New Zealand;


ROBBIE BERRIMAN


P
AGE
18


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013



Completed a Web
-
based and over
-
the
-
air (Wireless) provisioning and configuration of mobile devices (PDAs
and Mobile Phones
) for wireless computing services;



Completed an Optus/Nokia FutureLab initiative to develop a suite of SMS games and services for Optus mobile
phone users including SMS Dating, SMS Quiz and an SMS Pet game;



Developed an SMS Chat service for Optus mobile
phone users.


Product Manager, New and Emerging Technologies

Consumer Value Added Services (VAS) & Product, Mobile Marketing

Optus Singtel (North Sydney, NSW)

12 October 2001


20 April 2002


As a result of Optus’s ‘Project Win Through’ (a major redundancy program implemented by Optus in October 2000
in response to the infamous worldwide Internet bubble burst) and the subsequent restructure of the Mobile Internet
& Data department, I was offere
d a role in the Consumer VAS (Value Added Services) & Data group as Product
Manager, New and Emerging Technologies. Only 3 out of 10 people remained employed from my previous group


I was one of the 3 people. The key selection criteria for my stay were ba
sed on my good performance. Whilst my
career path was, and still is a project manager, my decision to take on this product manager role was based on the
invaluable experience I would gain in the marketing area. I am now able to say that “I have been on bot
h sides of
the fence”
-

as a project business owner/stakeholder and as a project manager. This role has given me an
invaluable insight into one of the major stakeholders in business analysis and project management
-

the marketing
area, who usually represen
t the project sponsor and/or business owner.

Responsibilities


Reporting to the Manager, Consumer VAS & Data my key responsibilities included:




Managing the Wireless E
-
mail products (POP3 E
-
mail, Web E
-
mail, WAP E
-
mail, E
-
mail to SMS);



Managing the SMS
products (SMS Broadcast, SMS Chat, SMS to E
-
Mail, Web SMS and SMS Alerts);



FutureLab: I was the main point of contact into the Consumer VAS & Data group for the FutureLab incubator
projects, a joint venture between Optus and Nokia. I was involve in the cre
ative ideas of innovative SMS games
during a time when SMS became a hype and usage was exponentially increasing;



Managing product development and product enhancements;



Input into product strategies; Forecasting; Stimulation; Performance management; Pricing
; Building revenue
models; Conducting training and product demonstrations for the Sales teams.


Achievements




Met and exceeded marketing targets for wireless email product usage;



Met and exceeded marketing targets for SMS product usage.


Senior Producer,
Mobile Internet & Data

Cable & Wireless Optus (North Sydney, NSW)

12 July 2000


11 October, 2001


Responsibilities


Reporting to the Production & Programming Manager, my key responsibilities included:




Managing internal/external design and technical
teams towards delivering timely projects to specification;



Maintain and adhere to the framework for the development of project outlines and production process;



Running a structured production process (the Optus Program Delivery Process and Capital Efficien
cy
Program);



Continuously deliver on
-
time and on
-
budget enhancements to client Web sites, WAP sites and SMS projects;



Developing working relationships with clients and act as the first point of contact into the Production of their
site;



Be proactive in est
ablishing future requirements wherever possible for the client to see how it will impact
internal/external resources;



Briefing and managing vendors and internal resources;



Planning and scheduling each project and ensure regular client feedback;



Regular sta
tus reporting to project sponsors;



Enforcing milestones and deadlines on projects and maintain project plans;



Developing functional specifications based on business requirements and addressing usability, design and
technical issues;



Developing System Integ
ration Testing and User Acceptance Testing documentation based on the business
requirements and functional specifications;



Overseeing the testing, launch and ongoing maintenance of the products and services;



Cost forecasting and management;


ROBBIE BERRIMAN


P
AGE
19


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013



Providing
customer quotations with input from Product Specialists and Subject Matter Experts (SMEs).


Achievements




Developed from inception to launch the Optus Zoo portal (
www.optuszoo.com.au
) for Optus mobile users that
e
nabled them to access online services from the Web, SMS and WAP. The site was initially developed for the
Sydney Olympics 2000 that allowed Optus mobile users to obtain sporting event results, news and fun stuff on
their mobile phones;



Project management a
nd account management of Web and Wireless content providers for Optus Zoo
(developing new services and obtaining regular content feeds for the Web, WAP and SMS), including: AAP,
Sofcom, HMV, dStore, Travel.com, Westpac, Excite, Yahoo, MSN and TD Waterhous
e;



Developed new content services for the Web and WAP portals, and SMS services including: weather reports,
news feeds, sports results (rugby league, rugby union, international cricket, English ‘soccer’ league, etc),
horoscope, joke of the day, quote of t
he day, Westpac WAP banking, property news, motoring news, stock
quotes, gig guide, restaurant guide, top 40 HMV music charts, movies, TV listings, and snow reports.
Application development, content feeds and processes were required to be set up for each o
f these services;



Developed a comprehensive production schedule for the Producer and Technical teams and reviewed the
activities on a weekly basis in work
-
in
-
progress (WIP) meetings
-

I facilitated these meetings.




Producer / Project Manager (Contractor)

Berriman Internet Consulting Pty Limited (North Sydney, NSW)

25 October 1999


11 July 2000


Achievements


I worked as a project manager on a contract basis with the following companies as a project manager using my
company infrastructure, Berriman
Internet Consulting Pty Limited:


MainStreet Internet Services (3 Month Contract)


MainStreet Internet Services was a Web development company specialising in Microsoft technologies to Web
-
enable and e
-
commerce enable companies. I was hired as a consultant
project manager to manage the
development team (4 developers) and designer for a number of their clients. Their clients included
Greengrocer.com.au (
www.greengrocer.com.au
), Etrade (
www.etrade.com.au
) and Microsoft
(
www.microsoft.com.au
). I was the project manager for the development of the Greengrocer.com.au e
-
commerce site from conception to launch using Microsoft Site Server
(later known as Microsoft Commerce
server). It was considered leading edge e
-
commerce technology and a “new frontier” at the time.
Greengrocer.com.au was later bought out by Woolworths.


Worldschool (6 Month Contract)


Worldschool.com Limited (now known as

Tribeca,
www.tribeca.com.au
, and Kaplan Professional Financial
Services) was an Internet Start
-
up company that developed a portal for high school students to access sound,
quality educational resources via the
Internet that entailed a soundly based learning methodology, student
access to pre
-
qualified educational resources and a one
-
on
-
one live online personal teacher. Worldschool
raised $20m on the Australian Stock Exchange via an IPO (Initial Public Offering).

I was hired as a project
management consultant and technical lead for this venture and grew the technical group from one person (me)
to 10 people. I was the key person to educate management, staff and share holders on the Internet, internet
Web site/appli
cation development and the launch of the WorldSchool site. Rational Rose and UML (Unified
Modelling Language) were used as a visual modelling tool to assist in the development of the site.






ROBBIE BERRIMAN


P
AGE
20


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

Senior Producer, Microsoft Australia Web Site
-

End User
Marketing

Microsoft Australia Pty Limited (North Ryde, NSW) | www.microsoft.com.au

23 October, 1989


24 October, 1999


Company Overview


During my employment at Microsoft I held a number of positions in the Customer Service and Marketing
departments which

progressively led me to the job promotion of Senior Producer, Microsoft Australia Web Site. At
the time I was also a key stakeholder in the strategy and development of Microsoft Australia’s Internet efforts.


Responsibilities


Reporting to the Marketing

Director, my key responsibilities as the Senior Producer included:




Project management of 1 Junior Producer and 2 Web Developers.



Maintaining the Web site;



Vendor account management (Internet Service Providers, Web development companies,
digital/electronic
media agencies, and advertising agencies);



Content management of the site, writing online copy;



Ensuring that development was in line with the Microsoft.com publishing guidelines;



Liaise with all departments within Microsoft Australia to

contribute to the company
-
wide Web efforts.



Liaising with internal content providers (Microsoft Australia and Microsoft Corporation in the USA) and with
external vendors including public relations agencies and advertising agencies;



Manage the Microsoft Au
stralia Web Publishing Group’s budget;


Prior to the Senior Producer role, I held the following positions in ascending order:


Web Master / Web Editor (2 years)

Reporting to the Sales Partner Program Manager, End User Marketing

I was the Web Master, Web De
veloper and Web Editor for the Microsoft Australia Web Site. I was the original
developer for the site. My key responsibilities also included transforming the marketing, sales and customer
service information systems and documentation to Web
-
based technolo
gies (Internet, Intranet and Extranet),
Windows NT Server and Internet Information Server (Web Server) administration, graphic manipulation using
Photoshop, be the main account manager for Web development outsourcing partners and liaising with all
relevant

stakeholders from a cross
-
divisional perspective company
-
wide.

Info Oz Producer (2 years)

Reporting to the Sales Partner Program Manager, End User Marketing

Info Oz was an Intranet and CD
-
ROM based product information service that was used by Customer
Service
and distributed to the reseller channels. It was developed using Help files and multimedia technologies. I was
involved with the initial conception, development and launch of the service. The service set a good example
worldwide, as such New Zeala
nd and Singapore subsidiaries adopted the Info Oz service and my role was to
localise the CD
-
ROM for their markets. Other key responsibilities included providing continued product
development and creative innovation (particularly in the multimedia area) to

ensure the technology and format
used for Info Oz was up to date, liaising with the Microsoft Communiqué Manager (who looked after the
customer relations programme) and Frontline Marketing (marketing and advertising agency) in regards to
content, reporti
ng and training.

MSN Developer / Producer (6 months)

Reporting to the Sales Partner Program Manager, End User Marketing

The MSN (Microsoft Network) was Microsoft’s proprietary online service that was initially rolled out based on the
Windows 95 operating s
ystem. My key responsibilities included the development of the Microsoft Australia MSN
Site from inception, using MSN development tools such as ‘Blackbird’, understanding and implementing policies
pertaining to a Forum Manager and transforming marketing, s
ales and customer service information systems
and documentation to MSN technologies.

Customer Service Supervisor (2 ½ years in Microsoft Customer Service)

Reporting to the National Customer Service and Dealer Services Manager,

I managed the Windows 3.1
Hotline Group (made up of 8 customer service representatives) during Microsoft’s
high profile launch of the new operating system. My key responsibilities included training for staff, telephone
statistic reports, providing critical inquiry and analysis of t
hese statistics, supporting staff with ‘challenging’
Customer Service enquiries and taking incoming calls.

Senior Customer Service Representative

Reporting to the National Customer Service and Dealer Services Manager,

Taking customer service calls on a nat
ional basis.

I received two ‘Employee of the Month’ awards for quality
customer service. My key responsibilities included responding to telephone enquiries from customers and sales
channel partners on the following topics: product features, system requirem
ents, pricing, availability, licensing,
marketing activities, sales leads and reporting.




ROBBIE BERRIMAN


P
AGE
21


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013


Technical Officer, National Technical Support

Amstrad Pty Limited (Rushcutters Bay, NSW)

29 June, 1987


22 October, 1989


Amstrad sold PC hardware and electronics, including the “latest and greatest” 286’s and 386’s
-

the most powerful
machines at the time.


Responsibilities


Reporting to the Product Services Manager, National Technical Support my key responsibilities
included:




Supporting marketing activities including marketing campaigns and attending conferences and conventions on
a technical and/product support basis;



Providing information to all of Amstrad’s sales channels and partners, including customers, clients
, sales
representatives, dealers, service agents, suppliers and advertising agencies;



Taking technical and product support calls for Amstrad PCs and software;



Supporting Microsoft Windows 3.1, MS
-
DOS, Microsoft Works, Microsoft Word and Microsoft Excel tha
t were
bundled with Amstrad computers;



Speaking to Amstrad dealers about technical and pre
-
sales issues/questions.


Achievements




Answered many technical support questions to all Amstrad’s sales channels and partners;



Attended conferences and conventions
providing technical support.



ROBBIE BERRIMAN


P
AGE
22


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

A
CCREDITATIONS
&

C
ERTIFICATIONS
:


2011

Certified ScrumMaster


Software Development Accreditation


License Number: 000121883


Certification Authority: ScrumAlliance



Scrum is an iterative, incremental methodology and
framework for project
management often seen in agile software development. It is grounded in
empirical process control theory and employs an iterative, incremental approach
to optimise predictability and control risk.


2010

PRINCE2 Registered Practitioner


Project Management Accreditation


License Number: P2R/A51738


Certified Authority:
Office

of Government Commerce (OCG)



PRINCE2
(Projects in Controlled Environments)


the “2” refers to its re
-
launch
in October 1996)
is the UK

de
-
facto standard for proj
ect management and a
recognised international standard based on best practices. This project
management methodology and body of knowledge is developed by the Office

of
Government Commerce (OCG), an independent office of Her Majesty’s (HM)
Treasury of the U
nited Kingdom
.


E
DUCATION
:


1992

Bachelor of Business (Double Major in Marketing and Management)


University of Technology, Sydney (UTS)
, NSW, Australia.


(6 years part
-
time)




1986

Higher School Certificate


Mosman High, NSW, Australia.



S
HORT
C
OURSES

&

E
XAMS
:


9 February, 2011

Certified ScrumMaster (CSM) Course


Scrumology


2 Day Training course provided the fundamental principles and practices of
Scrum. It gave participants hands
-
on experience using Scum and put theory into
action through a variety
of interactive and intense exercises. The course
included coverage on Product Backlogs, Sprint Backlogs, Taskboards,
Burndown Graphs, Velocity, Sprints, Sprint Planning, Sprint Reviews, Sprint
Retrospectives, Daily Sprint Meetings, Roles & Responsibilities
, Rules, multi
-
team development and included additional coverage on Release Planning,
developing and maintaining User Stories, Continuous Integration, Test Driven
Development, Refactoring, Pair Programming and Continuous Deployment.


5 May, 2010

PRINCE2 fo
r Practitioners Course


Codarra Advanced Systems


5 Day Training course. 3 days work leading to my successful attainment of the
PRINCE2 Foundation Accreditation, followed by 2 days work leading to my
successful attainment of the PRINCE2 Practitioner
Accreditation. The course
included coverage on the PRINCE2 Principles, Themes (Business Cases,
Organisation, Quality, Plans, Risk, Change and Progress) and Processes
(Introduction, Starting Up, Directing, Initiating, Controlling, Managing and
Closing Stage
s), Roles & Responsibilities, Product
-
Based Planning, Product
Artefacts and Tailoring.





ROBBIE BERRIMAN


P
AGE
23


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013


15 April, 2013

The Foundation for Agile


Process People



Day course. Held at Woolworths Head Quarters. Course objectives to

understand the benefits of applying an
Agile Approach to Project Management
and recognise the Tools and Techniques of an Agile Approach.


22 December
, 200
9

Online Optus Courses


Mandatory and recommended Online courses offered by Optus




I completed the following online courses as part of my
‘continual learning’:



Information Security





22/12/09



Clarity 7.5.3


Time Management with Clarity



13/08/09



EEO at Optus






11/08/09


Trade Practices Act


Consumer Protection 2010


11/08/09


Begin the Journey

(for New Starters at Optus)


10/08/09


2
9

April
, 200
9

Essential Digital Project Management Skills


Australian Interactive Media Industry Association
(AIPM)



1 day course
.

Held at
Macquarie Graduate School of Management
.
Find out
how to negotiate the pitfalls to ensure your project’s
success. Gain key insights
into:

Managing difficult clients and negotiating change requests
,
Key project
metrics and tracking milestones
,
Practically managing time and client demands
in a chaotic business environment
. The trainer:
Vishy Narayanan leads the

technical direction and is responsible for Project Governance for Deloitte
Eclipse
.
Prior to joining Eclipse, Vishy has worked in key roles such as Chief
Operations Officer at Gravity, Client Services Director at Hyro, with previous
roles at CMP Medica (f
ormerly MIMS) and Reed Elsevier.


17 October, 2008

Development / Operational Projects for Project Managers


Telstra Corporation (Instructor
-
led course/face to face training)



1 day course: Topics covered: (1) Theory which Project Managers will need to
kno
w in order to correctly structure and create a Project, including required
project details in Integral, (2) overview of the Budget allocation, Supplement and
Return process, (3) An overview of both System and User Status in Integral, (4)
demonstration and
hands on activities involving creation of Work Breakdown
Structure Elements, their subsequent funding, and changing WBSE status, (5)
overview of a sample of Reports that are currently used by Development Project
Managers
.


28 February, 2005

Introduction to

Integral Projects


Tel
stra Corporation (Online course)



Information presented in the course is based upon project management practice
as supported by Integral.


12 July 2004

Integral SAP Basic Navigation


Telstra Corporation (Online course)


The goal of
this Module is to familiarise users with the functions of SAP,
and increase awareness of navigation tools available in the system
.


12 May, 2007

On The Road to PMP
TM

Certification


Project Smart


Completion of 42 hours of formal accredited Project Management training based
on the Project Management Body of Knowledge
(PMBOK
)

conducted by Project
Smart Pty Ltd for the
Project Management Institute

(
PMI
) Melbourne Chapter
between 3
rd

March and 12
th

May

2007 in Melbourne, Australia.





ROBBIE BERRIMAN


P
AGE
24


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

28 February, 2005

ePages

eCommerce
Software



Version 5.0


ePages

Software GmbH
, held in Germany


1 week worth of training courses in the areas of product introduction, web
development, web design, site administration,
database administration and
support.


12 July 2004

Perl Programming


Intermediate


Perl Training Australia


I undertook this course to build complimentary skills to help me better project
manage the developer team who wrote Perl code to extend the ePages
eCommerce Software functionality (during my employment at eCorner).


3 June, 2004

Perl Programming


Basic


Perl Training Australia


I undertook this course to build complimentary skills to help me better project
manage the developer team who wrote Perl c
ode to extend the ePages
eCommerce Software functionality. (during my employment at eCorner)


1 March, 2004

ePages

eCommerce System


Version 4.5


ePages

Software GmbH
, held in Germany


2 weeks’ worth of training courses in the areas of product
introduction, web
development, web design, site administration, database administration and
support.


20 March, 2003

Managing Multiple Projects, Objectives & Deadlines


SkillPath


1 day course: Topics covered included: foolproof principles for effectively
managing competing priorities without sacrificing quality, priority
-
planning
model, organising priorities, time management and managing multiple projects.


11 February, 2003

Developing Business Cases


The Optus College


1 day course: Topics covered
included: building business cases, Optus
business case guidelines, objectives/benefits, strategic imperative drivers,
building business models, forecasting and financial modelling (NPV, IRR, pay
back period).


14 August, 2002

Managing Scope, Time & Cost


T
he Optus College


1 day course: Topics covered included: scope management, project scheduling
and cost management.


10 September, 2001

Advanced Project Management


Australian Institute of Management


Attained AIM Certificate in Project Management. The cour
se was based on the
Project Management Body of Knowledge (PMBOK) covering project integration,
scope, cost, quality, human resources, communications, risk and procurement
management
.




ROBBIE BERRIMAN


P
AGE
25


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

SKILLS
:

Literate in the following disciplines:



Project management
methodologies, principles and practices including:

o

PRINCE2

Registered Practitioner.

o

Project Management Body of Knowledge (
PMBOK
): through 42 hours of formal accredited training over
a 2.5 month period combined with the experience of working for large corpo
rations that implement
PMBOK
-

Telstra’s Technology Development Process (
TDP
), Sensis’ Project Management
Methodology and Optus’ Program Development Process (
PDP
);

o

Various forms of
SDLCs
: end
-
to
-
end experience working with organisations that have tailored
their
SDLC to suit their customers: Visual Jazz, Ingena, eCorner, Worldschool, Mainstreet and Microsoft.

o

SCRUM

Agile software development implemented by the Sensis Mobiles business unit;



Business Analysis based on
BABOK

(Business Analysis Body of Knowledg
e) best practices;



Marketing and Business through the completion of the
Bachelor of Business degree

(double major in
Marketing and Management) at the University of Technology, Sydney (UTS);



Technical aptitude: through my early career experience as a Web De
veloper/Web Master/Web Editor for the
Microsoft Web Site and my vast experience working on many Web and Mobile
-
based sites with project teams
as a Project Manager,/Producer/Business Analyst on Web
-
based projects;



Customer Service: through my early career e
xperience working at Microsoft as a Senior Customer Service
Representative/Supervisor.


Ability to produce the following documentation and deliverables:



Strong proficiency in developing proposals, project plans, cost estimates, project budgeting, requireme
nts
documentation, site maps, wireframes (both documented and clickable), working with Information Architects to
develop IAs; content planning, deployment planning, change management, project status reporting, test plans,
user acceptance testing, productio
n verification testing, post implementation reviews, site analytics, and
monitoring
;



Business Requirements Documents/Specifications, Business Cases, Usage forecasts;



Agile Development Stories, Use Cases, Flow Charts, Activity Diagrams, Sequence Diagrams, N
etwork
Diagrams, Wireframes, Site Maps, Functional Specifications, Process Documentation;



Test Plans,
Systems Integration Testing (SIT),
User Acceptance Test (UAT) Plans.


Understanding of the following
technologies

and programming/scripting languages:



HTML, Javascript, Flash, CSS,
ASP, .NET, Java application development,
Ruby on Rails,
Object Oriented
Perl

programming within Windows & Linux operating environments, Sybase RDMS and server technologies.


Exposure to the following Content Management Systems

(CMS)



Umbraco,
ePages (
www.epages.com
), high level understanding of Oracle CMS at Telstra

and Vignette at
Optus
, Home
-
grown content management systems developed by Visual Jazz and MainStreet Internet Services.


Sound
skills in the following software systems & applications:



Microsoft Project, Visio, Word, Excel, PowerPoint & Outlook, Enterprise Architect, BaseCamp, JIRA,
GreenHopper,
Mercury Quality Centre, Optus Clarity and SAP. Also useful skills using WordPress, Pain
t Shop
Pro, Photoshop, HomeSite, FileZilla (FTP client), Dropbox, EverNote and PDF Converter Pro.


Knowledge of the following operating systems:



Windows XP, Windows Vista, Windows 7, Mac OS X, iOS (Apple iPhone, iPad, iPod Touch), Android,
Red Hat
Linux an
d Windows NT Server.


INTERESTS
:




Information Technology and Telecommunications, especially electronic gadgets

where I can effectively apply
them to my own work and personal lifestyles;



Gym, martial arts and dragon boat rowing (a great team sport :
-
)

MEMBERSHIPS
:




Australian Institute of Project Management (AIPM):
www.aipm.com.au




Project Management Institute (PMI):
www.pmi.org




Project Management Institute


Sydney Chapter:
http://sydney.pmichapters
-
australia.org.au/




International Institute of Business Analysis (IIBA):
www.theiiba.org


R
EFEREES
:




Available upon request.

C
ERTIFIC
ATES
:




Included in the PDF version of my résumé (as the PDF format compresses the scanned certificates to a small
document file size) and it can be downloaded from www.berriman.com.au
.


ROBBIE
BERRIMAN


P
AGE
26


PRIVATE AND CONFIDEN
TIAL




R
E
SUMÉ

7
TH

J
ULY
,

2013

A
PPENDIX
1:

W
ORK

H
ISTORY
M
ATRIX
:



Title

Organisation

From

To

PM

Producer

BA

Other

Months

Senior Project Manager

Woolworths

14
-
Jan
-
13

Current

6...




6…

Senior Project Manager

HotHouse Interactive

23
-
Apr
-
12

2
-
Nov
-
12

6




6

Business Program Manager

Optus

16
-
May
-
11

3
-
Apr
-
12

12







12

Project Manager / Business Analyst

Inspire Foundation

15
-
Nov
-
10

13
-
May
-
11

4


2


6

Project Manager / Senior Producer

Optus

10
-
Aug
-
09

29
-
Oct
-
10

10

4





14

Project Manager

C4
Communication

2
-
Feb
-
09

5
-
Aug
-
09

6




6

Project Manager, Online

Telstra

23
-
Sep
-
08

16
-
Dec
-
08

3







3

Project Manager/Technical Business Analyst

Sensis

10
-
Oct
-
08

19
-
Sep
-
08

23


9


32

Project Manager, Defence Projects

Visual Jazz

19
-
Feb
-
07

9
-
Oct
-
07

8







8

Technical Business Analyst, Mobiles

Sensis

26
-
Jun
-
06

16
-
Feb
-
07



8


8

Account Manager

Ingena

19
-
Dec
-
05

23
-
Jun
-
06







6

6

Technical Project Manager

eCorner

11
-
Nov
-
03

16
-
Dec
-
05

25




25

Product Development Manager, Mobiles

Optus

1
-
May
-
02

10
-
Nov
-
03

12



6



18

Senior Producer, Mobiles

Optus

12
-
Jul
-
00

11
-
Oct
-
01


15



15

Project Manager

Mainstreet/Worldschool

25
-
Oct
-
99

11
-
Jul
-
00

9







9

Senior Producer, Online

Microsoft

23
-
Oct
-
89

24
-
Oct
-
99


60


12

72

Customer Service Supervisor/Representative

Microsoft











48

48

Technical Officer

Amstrad

29
-
Jun
-
87

22
-
Oct
-
89







28

28

Total Months







12
4

79

25

9
4

32
2

Total Years







10.
3

6.6

2.1

7.
8

26.
8

Total Years in project management







16.9