Cox Presentation - IHRIM Atlanta

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12 Νοε 2013 (πριν από 4 χρόνια)

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Cox Enterprises Journey Towards

Mobile Enablement

Presentation Objectives

Journey
T
owards Mobile Enablement



Understand context, background
, and business
drivers



Vision
of the Cox Enterprises Mobile
domain



Approach



Progress
to date, and plans for the
future



Things
to
consider
on the
path
to Mobile Enablement


About Cox Enterprises



Mobile Domain at Cox Enterprises


Separate
Groups
for
:



Handset support



Device/Network Management



Carrier management



Application Development



QA



Strategy and Implementation



Mobile

Enablement at Cox Enterprises


A journey of a thousand miles begins
with a single step
.


Lao
-
tzu
,

The Way of Lao
-
tzu

Chinese philosopher (604 BC
-

531
BC
)


Enhancing business
value through Mobile
Technology.

Goal:

Deploy mobile applications for all
business services compliant to all
supported devices.

Vision


The End State

Test

Customer

Device
Mgt

Device
Support

Apps

Service
Mgt

Security


100% mobile accessible

-
I get to my stuff from anywhere,
including my mobile device

A Future Glimpse


Having a Baby

Today’s Experience



At work and home
computer

go to
subsidiary sites or InSite
and read general
information about
“maternity coverage” and
“qualified status changes”



Or call
HR





Future Experience



At doctor’s office access Cox’s app store and
download
Employee Portal
mobile app


Search on ‘baby’


Review
role
-
based benefits policies


Access Aetna mobile app from Cox’s App and
enroll in
healthy mother/baby program


Access Cox’s New Parents collaboration
discussion
to tap into wisdom of other parents


Explore employee discounts relevant to new
parents


Future Benefits


Real
-
time access to HR/Benefits information


Decrease administrative focus for HR and supporting departments


Increase employee engagement and productivity


Leverage HR data to drive employee benefits understanding, appreciation, and decision
-
making


Use HR data to personalize and proactively target contextual information and analytics (knows who
I am /where I am/what I need to know)


Present consistent information, message and experience across subsidiaries and geographies


7

We’re All Connected Now



History


Pre
-
historic Era


pre
-
smart phone



Call to Action


Business Drivers


Microsoft and Apple for creating the PC ecosystem that, 30
years ago, started it all by letting people become familiar

even
skilled

with computer technology at both work and home.


Iphone released June 29, 2007


Android Phones


Google
purchased Android
Inc
.,
2005


Open
Handset Alliance, a consortium of

hardware,
software
, and


telecommunication companies for pen
standards for
mobile
devices


Ecosystem for Application Development and Distribution


Facebook, Twitter, and Google
creating
social and collaborative
technologies that, once entrenched in employees’ personal
lives, became appealing for business.






Key Events



Business Drivers

Other
Trends



Blending of work / personal
life




Rise of the
Millennials




By
2014, more mobile devices
than PCs and
laptops

Next Generation Workforce

Business Drivers

Consumerization of
IT

Use of technologies that can easily be provisioned by non
-
technologists.



Variety of tablets and smart phones used in the workplace;
people using Phone
, iPad,
and Android
devices instead of
corporate
-
sanctioned
BlackBerry


Departments deploying Software as a Service bypassing IT


Smart Drives synced in the cloud to phone home devices


Employees demand to use their personally preferred mobile
devices, personal computers, applications, social media, and cloud
services and will find a way


40% of devices used to access
business applications
are personally owned
by
iWorkers
, up from 30% in 2010.

Source: IDC information worker custom survey, business IT custom survey,
sponsored
by Unisys,
May 2011

IT as Gatekeeper

Plan of Attack


2010

Assessment &
Initial
Strategy



Refresh
Strategy


2011

Initial
Roadmap


2012

Assessment and Initial Strategy

Approach Step

Key Activities

Establish Domain Vision
and Objectives


Establish Mobile Apps Domain

Vision and Objectives

Perform Infrastructure
Assessment


Infrastructure requirements

Perform Organizational
Assessment


Skills needed

Governance and
Standards



Define Governance & Execution for Pilot


Define Mobile Standards


Identify Build vs Buy Considerations/Needs


Define high level security, platform / arch, skills, target devices

Roadmap


Select Apps

for
Pilot


Shortlist

Additional
Apps


Draft Initial Roadmap


Initial Roadmap


Development team prototyping


Education


Testing team

Building Skills


Development Tools


QA infrastructure


Testing tools


Authentication mechanisms

Infrastructure


Standards


Cross department domain team

Governance and
Policy


Mobile Paycheck


Deals and Discounts


Employee Directory

Pilot Apps

Strategy Refresh


Revisited
Mobile Domain
Strategy In 2012



Wanted
to ensure technology planning was ahead of
business demand where possible



Part
of a broader review of Business Platform Strategies;
Technology platforms needed to support priority business
Initiatives



Incorporated broader business vision and strategic
initiatives:


Simple
, consumer
-
like
experience
-

Digital experience inside
Cox matches the outside world (seamless, intuitive)


100
% personalized to
me
-

I
get what I want, when I need it.
It’s smart.


100
% mobile
accessible
-

I
get to my stuff from anywhere,
including my mobile device


Highly customizable
-
I
can choose what I see and what I don’t



Where we are today


Poised



Policy


Electronic Usage


Bring Your Own
Device

Management
and
Distribution



Skillsets established


External Access


Multi
-
device SaaS
vendor in place

Development


Skillsets established


Infrastructure in
place


Design patterns
established

QA


Mobile Device
Management in place


CEI App Store Ready
for Deployment

Roadmap for the Future

Planned Initiatives



Mobile portal



Corporate App Store



VPN
access



Device Management



Mobile
Messaging
Pilot



Mobile Single
Sign
-
on



Additional Custom Apps



Leverage vendor mobile Apps








3rd Party App Inventory


Wsbtv.com


Wsbtv.com Traffic


AJC Digest


Valpak Local Savings


Scoutmob


KBB.com (Kelley Blue Book)


AutoTrader.com


PB Post


Dayton Daily


Austin American Statesman 360
iReporter


Aetna Mobile


Vanguard


Yammer


Things to Consider


Business Alignment



Policy and Governance



App Distribution



Mobile Device Management across organizational boundaries



Platform Support



Development tools and skillsets



Testing strategies