APPLICATION SOFTWARE SOLUTIONS BEING USED TO SUPPORT

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7 Αυγ 2012 (πριν από 5 χρόνια και 3 μήνες)

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APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

GENERAL

SEGMENT

AUDIENCE

DATE

Presented by:

Greg Dark, Program Leader (Change Program)

Australian Tax Office

APPLICATION SOFTWARE SOLUTIONS BEING USED
TO SUPPORT REVENUE BODIES’ TECHNICAL
ARCHITECTURE

www.ato.gov.au

FTA TAXPAYER SERVICES SUB
-
GROUP

SEPTEMBER 2005

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Why did we do this?


A lot of change happening/planned across
administrations:

-
Different software solutions being adopted

-
Different vendors/system integrators being used



Saw an opportunity to identify:

-
Areas of commonality

-
Software solutions being used for different purposes



To create a starting point to share information & learnings

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

How did we do it?


It was complex, so we needed to be able to make sense
of, and logically group, the range of solutions



Identified the need to start with a common framework



Adopted the ATO Capability Model as a base



Australia documented solutions from its Change Program



Canada, UK and US provided their planned solutions


APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Delivers products and services through
channels in a manner that meets client
needs while achieving ATO and
government objectives.

Includes capabilities to support content,
document and records management of
inbound and outbound material.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Delivers the right experience at the
right time through the right channel.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Enables clients (including tax agents)
to efficiently and effectively register,
lodge and pay, and the ATO to recover
the amount of tax and entitlement,
whilst minimising the cost to the client.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Delivers enterprise
-
wide case and work
management capability to support
active compliance, Provision of Written
Advice, debt collection, actioning of
inbound correspondence and
exception processing.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Provides feedback on the client
experience, effectiveness of risk
treatments and other enterprise
information to continuously improve
the operations of the ATO, and
provides input to Case Management
and Revenue Management to ensure
appropriate and relevant treatment
according to risk.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Provides the management
processes and structure for
running the day
-
to
-
day
business of the ATO.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Provides the processes and
structure for developing new
products and services for the
ATO. This includes
responding to legislative
change, introducing new
services, updating existing
products and services, and
the release of new products
and services to the workforce
and community.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

The ATO Capability Model

Channel

Delivery

Client

Relationship

Management

Revenue

Management

Case & Work

Management

Outcome

Improvement

Develop New Products & Services

Online

Inbound

Outbound

Contact

Management

Marketing &

Education

Registration

Generic

Processing

Client

Accounting

Enterprise

Workflow

Analytics

Debt &

Lodgment

Revenue

Accounting

Enterprise Case

Management

Information Management

Policy & Architecture

Plan & Manage Enterprise

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence

Superannuation

Processing

Content

Management

Document

Management

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

Additional capabilities
that can be used by an
of the major
functionality areas.

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Channel Delivery

Channel

Delivery

Online

Inbound

Outbound

Content

Management

Document

Management


Siebel to
.Net

integration


Portals/ABR
-

custom


Dialogue


IBM Content Manager


IBM Document Manager


J2EE (WebLogic) to
.Net


Portal


WebLogic JSP &
.Net


Documentum


Kana


KDE


PegaRULES


Stellant


Custom/SAP Attachmate


SAP Enterprise Portal 6


Documerge


Elixir


Gov’t of Canada Records,
Documentation &
Information Management


Gov’t of Canada Interwoven


Opti
-
Q


Saperion


Java, JSP WebSphere
Application Server,

.Net
,
PeopleSoft PRM


C# Apps


Documentum


Java


PeopleSoft


SharePoint


Vignette

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Client Relationship Management

Client

Relationship

Management

Contact

Management

Marketing &

Education


GENESYS Call Centre Support


Siebel CRM


GENESYS Call Centre Support


PegaRULES


Custom (CRM overall)


GENESYS
/Rockwell Call
Centre Support



PeopleSoft PRM

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Revenue Management

Revenue

Management

Registration

Generic

Processing

Client

Accounting

Debt &

Lodgment

Revenue

Accounting

Superannuation

Processing


Tax Administration System (TAS)


SAP

(Revenue Accounting)


Siebel Case Management


Custom


each tax class


SAP
(Trust & Resource
accounting)


Custom (Revenue Mgt overall)


SAP

(Revenue Accounting)


Custom (taxpayer account mgt)


SAP

(Revenue Accounting)

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Case & Work Management

Case & Work

Management

Enterprise

Workflow

Enterprise Case

Management


Siebel Case Management


PegaRULES


AION 9.5 (pilot)


BPM & BRE tools
(under consideration)


Custom (multiple)

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Outcome Improvement
-

Analytics

Outcome

Improvement

Analytics

Information Management

Policy & Architecture

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence


SAS

Enterprise Miner


SAS


CART


Clementine Data
Mining Workbench


Predict


SAS


Fair Isaac

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Outcome Improvement


Information Management

Outcome

Improvement

Analytics

Information Management

Policy & Architecture

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence


Not reported


Not reported


Enterprise Data Model


Metis


ProSight


Rational Suite

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Outcome Improvement
-

Reporting

Outcome

Improvement

Analytics

Information Management

Policy & Architecture

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence


COGNOS


Crystal Reports


Business Objects


Crystal Reports


COGNOS
ReportNet


COGNOS
Series 7


Business Objects


Crystal Reports


SAS

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Outcome Improvement


Data Matching

Outcome

Improvement

Analytics

Information Management

Policy & Architecture

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence


Under evaluation


(includes
SSA
-
Name
)


Avellino


Informatica


SSA
-
Name 3


Custom (various)


SAS

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Outcome Improvement


Data Services

Outcome

Improvement

Analytics

Information Management

Policy & Architecture

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence


DB2


SQL Server


Not reported


Ascential Data Stage


DB2


Oracle


SQL Server

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Outcome Improvement


Data Warehouse Mgmt

Outcome

Improvement

Analytics

Information Management

Policy & Architecture

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence


Teradata


Oracle


DB2 on z/OS (current)


UDB on Sun Solaris
(under review)


Custom

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Outcome Improvement


Intelligence

Outcome

Improvement

Analytics

Information Management

Policy & Architecture

Reporting

Data Matching

Data Services

Data Warehouse

Management

Intelligence


SAS


Not reported


Not reported


SAS

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Plan & Manage Enterprise


Custom (Executive Dashboard)


COGNOS


Not reported


Custom (Data Warehouse &
analytics)


Oracle


SAP (for DW + analytics)


SAP BW


under investigation



ClearCase (Config Mgt)


COCOMO
-
based (Software
estimation)


Custom (Executive Dashboard)


Endevor (Config Mgt)


Plan & Manage Enterprise

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Enablers
-

Security


External
-

custom using ATO
-
supplied
PKI

(current)


Internal
-

Sun Identity Manager


GetAccess


IDS


NetPoint


Gov’t of Canada

Secure
Channel &
PKI


Identity & Access Mgt


under
review


NetTegrity


e
-
Trust


Multiple apps for personal
identity validation


Single sign on


Multiple audit trail analysis tools


COGNOS


Tivoli

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Enablers


Workforce Management


SAP


Not reported


SAP

& custom solutions
-

under review



PeopleSoft HR

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Enablers


Interaction Services


ACA.NET


ENTLIB


MS UIP Block


Not separately recognised


Gov’t of Canada common

look & feel standards



Blaze Advisor

Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Enablers


Integration Services


WebSphere

Business Integrator


MQ Series


.Net


WebLogic

and Webmethods
(ESB)


BEA
WebLogic


MQ Series


Sterling



WebSphere

Application Server


WebSphere

MQ


EAI Broker


Enablers

Security

Workforce Mgmt

Interaction

Svcs

Integration

Svcs

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

What we found
-

overall


Not a huge amount of software commonality,
but

there
was some



Custom
-
developed solutions were consistent for a
number of capabilities:

-
Revenue Management

-
Plan & Manage Enterprise

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

What we found


areas of commonality


Channel Delivery:

-
.Net (3 countries)

-
Documentum (2 countries)



Client Relationship Management:

-
GENESYS Call Centre Support (3 countries)



Revenue Management:

-
SAP (all countries)




APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

What we found


areas of commonality


Outcome Improvement
-

Analytics:

-

SAS (3 countries)



Outcome Improvement


Reporting:

-
COGNOS (2 countries)

-
Crystal Reports (3 countries)

-
Business Objects (2 countries)



Outcome Improvement


Data Matching:

-
SSA Name (2 countries)

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

What we found


areas of commonality


Outcome Improvement


Data Services:

-
DB2 (2 countries)

-
SQL Server (2 countries)



Outcome Improvement


Intelligence:

-
SAS (2 countries)



Enablers


Security:

-
PKI (2 countries)

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

What we found


areas of commonality


Enablers


Workforce Management:

-
SAP (2 countries)



Enablers


Integration Services:

-
WebSphere (2 countries)

-
WebLogic (2 countries)


APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

What’s missing?


We haven’t yet identified the system integrators


those
companies delivering solutions to us or helping us to
develop custom solutions



What else????


APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Where are we now?


We have a reference of the software solutions being
planned in Australia, Canada, UK & US



When considering future systems development, we can
contact these agencies for further information



As solutions are implemented, valuable learnings will
emerge regarding products and their vendors

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

APPLICATION SOFTWARE SOLUTIONS

www.ato.gov.au

Where to from here?


Do you think this information is/will be useful?



Is there value in other countries adding their stories?



Is there any other information we need to make the
picture more complete?