The Efficient Airport of the Future

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The Efficient Airport
of the Future

July, 2008

Agenda

Airport/Airline business trends
and perspectives



Self services

-

Simplifiy Passenger Travel (SPT)





RFID
-

Integrated Baggage Management





Airport Business Model Evolution




Summary


Expected Check
-
in Business Process Changes


Check
-
in moves out of the terminal to
the passenger


40


50 % Web check
-
in


20


30 % Kiosk check
-
in


10


20 % Mobile check
-
in


10


20 % Agent check
-
in


Airlines move to low cost virtual
branding rather than expensive branding
based on physical airport space


Airports move to common use
infrastructure

Border Control

Traditional

Simplified

Boarding at the Gate

Traditional

Simplified

Expected Changes in the
Baggage Business Processes


Passengers tagging own bags


At home with new permanent RFID tags


At the terminal with kiosks


Passengers paying for off site bag processing at ships,
hotels, resorts and convention centers


Off site bags delivered directly airside for screening


Airport terminal bag processing taking 15


30 seconds


Access passenger PNR and check documents


Turn Inactive tags Active


At general drop off station rather than airline dedicated
counters

Integrated Baggage Management / RFID

Deploying RFID

at Hong Kong Airport


Estimated savings of $3.9MUSD/yr in
mishandled baggage



Largest RFID deployment in Asia



“Using RFID tags for tracking and managing
baggage has led to tremendous increases in
productivity, as well as enhanced security
and reduced costs.”


Eric Wong, General Terminal Manager,

Airport Authority Hong Kong

Deploying Integrated Baggage

Management at JFK IAT


Airlines at JFK estimate this will save
them up to $1.2MUSD/yr in mishandled
bag costs

But … optimizing passenger processes only
moves the airport’s constraint to the ramp
or airfield


Airport business model evolution



Opportunity for the airport operator to evolve from:

providing
premises:


room


light


heat & power

Airport

tenants’

requirements

become

more

sophisticated

as

back

and

front

office

systems

develop

providing
technology:



LAN


telephone & PC


to

becoming

a service
provider

to

Summary


New business processes and technologies are being
deployed today to:


Speed up passenger processing while enhancing security


Facilitate faster turn around times


Allow existing terminals to handle 30 to 60% more passengers


However it is only possible if :


Information is interchanged between all stakeholders


Processes and technologies follow some reasonable standards
and sensibility to deployment cost to ensure adoptions


Airport designs incorporate the new concepts





Luis Gallardo

luis.gallardo@sita.aero

Office: +52 55 5000
-

1502

Mobile: +52 1 55 5458


2831

www.sita.aero

Thank you

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and cargo members and over 1800 customers.

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