Knowledge Services: A Mission Critical Function for IT and the Library

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Knowledge Services: A Mission Critical Function

for IT and the Library




IT Summit at Harvard

June 23, 2011


Agenda



Introductions



Definition of Knowledge Services



Panel Presentations



Q & A


Definition of Knowledge Services



There are many definitions, but here are some of my favorites:



Leveraging the collective experience and expertise (“know
-
how” or
“intellectual capital”) across and between organizations



A collection of methods, practices, and tools with the aim of allowing
organizations to better understand, manage, use and share their own
knowledge



The management function and set of services responsible for harnessing
and leveraging intellectual capital resources



The processes, technology, and organization to support the development
and sharing of knowledge


Definition of Knowledge Services



Knowledge Services can also be defined as managing the lifecycle




of knowledge.





Knowledge Lifecycle


Develop/Collect

Disseminate/

Share

Codify/Organize

Access/Use

Organizational Changes at HKS


Expand role of the Library (renamed Library and
Knowledge Services (LKS) to reflect the new services)


Integrate Course Materials Office into the Library


Build solutions with internal collaborative teams from
LKS, IT, Research Office, Research Centers and
Academic Affairs


Create collaborative efforts across the University

Organizational Changes: The New Library (LKS)

Traditional


New

Content Form



Print

Only

Digital and Print

Content Source



External Only

Internal and External

Audience



Internal Only

External and Internal

Customer



Students Primarily

Faculty, Staff, Students,


Alumni, and Practitioners

Method

Reactive

Proactive

New and Expanded Role for the Library

Develop/Collect

Codify/Organize

Disseminate/Share

Access/Use



Support Faculty

Research





Collect Faculty Publications


and Other Output





Pull Content from External


Electronic Sources





Build and Support


Collaboration Tools





Teach Research Skills



Support and Apply

Taxonomy





Organize and Combine


Content Across Sources





Filter and Package External


Content





Build Current Awareness





Package Course Materials





Organize Content in Context



Support Publishing


Function






Support Open Access






Build and Support


Internal Sharing Tools






Build and Support


Extranets and Public


Websites



Build and Support Search


Tools






Push and Personalize


Content for Easier Access






Simplify the Method for


User Access






Build Archival Capabilities


for Future Access

IT Strategy: Using SharePoint as the Common Platform






Applications:

Intranet Extranet HKS Public Website











Phase I



Phase II



Phase III




Features/

Functionality:













New SharePoint Platform



Search



Collaboration



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Taxonomy



Personalization



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Management

Reporting



Social Networking



Enhanced Collaboration



Mobility

Other New Technology Supporting Knowledge Services



Enterprise Search Tools


Research Information and Publishing System


Faculty Information System and Profiles


Video Platform


Learning Management System


Identity Management


Social Networking and Media Tools


Videoconferencing and Broadcasting Capabilities


Collaboration Sites and Tools