2 Portal Requirements

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8 Δεκ 2013 (πριν από 3 χρόνια και 8 μήνες)

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Ministry/Agency Name

e
-
Service and Portal project


RFP

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1

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<<This document is intended to outline the requirements relating to the e
-
Government Portal. Bidding
ministries/agencies can choose to use the information below “as
-
is”, or alternatively, they can choose to
elaborate more on some of the points listed below
.>>

1.1.1.

Portal Requirements

Ministry/Agency Name

requires that the portal is industrial strength software tec
h-
nology product and platform providing for sca
l
able and extensible architecture for
the
Ministry/Agency Name

Portal and supporting key technical and fu
nctional r
e-
quirements.

1.1.1.1.

Portal Look & Feel

The Portal main theme, look, and feel must be presented in a formal manner and
should reflect the personality of
Ministry/Agency Name

and based on
Mini
s-
try/Agency Name

mission and the culture within KSA. The Portal

main theme, look,
and feel should also offer personalization themes and designs in Arabic and English
for various users. Bidders have to take into account the loading time of the portal
pages when designing the look and feel.


Req. 1.

The Portal main theme, look
, and feel must be presented in a formal
manner and should reflect the personality of
Mini
s
try/Agency Name
.


Req. 2.

The Portal is required to offer personalization themes and designs in
Arabic and English for var
i
ous users.


Req. 3.

Bidders are required to provide in the
ir proposals three sample prototype
designs for the
Ministry/Agency Name

Portal home page in Arabic and
English.

1.1.1.2.

Content Management System

The Portal content should be created, reviewed, published, and managed by web
Content Management System (CMS) using w
ell
-
defined content authoring and publ
i-
cation process. CMS should provide multiple authorization levels and different
views for
Mini
s
try/Agency Name

users, involved in editing, reviewing and publishing
content. CMS should ensure that all content update
s and changes be reflected over
the various delivery channels with a well
-
defined process. In addition, it is required
to provide a web
-
enabled mechanism of communication between the different
groups within
Ministry/Agency Name

with the capability to log a
ll communication and
updates in a secure and reliable manner.






Ministry/Agency Name

e
-
Service and Portal project


RFP

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Info. 1.

Bidders are required to explain capabilities of CMS in details and
pr
e
sent a well
-
defined process for creating, updating, testing, and
pu
b
lishing the portal content.


Req. 4.

The Portal content should
be created, reviewed, published, and managed
by web Content Management System (CMS) u
s
ing well
-
defined content
authoring and publ
i
cation process.


Req. 5.

CMS should provide multiple authorization levels and different views for
Ministry/Agency Name

users, invol
ved in editing, reviewing and publis
h-
ing content.


1.1.1.3.

Content Languages

The Portal content should be provided English and Arabic across different channels.
In addition, the Portal platform, functionalities, applications, e
-
services, and comp
o-
nents should n
atively support Arabic and English ensuring flexibility to use either
language e
f
fectively.


Bidders are required to illustrate how the portal platform provides native support for
the Arabic and English Languages.


Req. 6.

The Portal content should be provided En
glish and Arabic


Info. 2.

Bidders are required to illustrate how the portal platform provides native support for
the Arabic and English Languages.

1.1.1.4.

Portal Information, Content, & Views

The Portal should enable users to access published information and content with
di
f-
ferent views according to the following categ
o
ries:



E
-
Services: Users should be able to browse the portal content by the services
provided by the applications (e.g., e
-
Service1, e
-
Service2, etc.)



Subjects: Users should be able to browse content of simil
ar topics or areas of
interests including grouping of similar services in themes.

In addition, the Portal should provide users with a number of dynamically generated
updates, such as:






Ministry/Agency Name

e
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Service and Portal project


RFP

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List of new added services and announcements as well as newly added or
updated affiliate organizations and their contact information.



Related services and announcements of services and affiliated organizations



Most visited or access services or announcements of services and affiliated
organizations


Req. 7.

The Portal should enable u
sers to access published information and co
n-
tent with different views.

According to following categories:

-

E
-
Services: Users should be able to browse the portal content by the services provided by
the applications (e.g., e
-
Service1, e
-
Service2, etc.)

-

Su
bjects: Users should be able to browse content of similar topics or areas of interests i
n-
clu
d
ing grouping of similar services in themes.


1.1.1.5.

Migration of Existing AgencyName web site content

The bidders are required to migrate and publish the existing
Minist
ry/Agency Name

web site content to the Portal. The existing content will be reviewed by
Mini
s-
try/Agency Name

and new content will be developed where needed by
Mini
s-
try/Agency Name

in the English and Arabic languages. Bidders are required to r
e-
view, analyz
e, and provide feedback for the suitability of existing and new content
and publish it on the Portal.


Info. 3.

Bidders are required to discuss their approach for providing different views based on
the classification listed above


Info. 4.

Bidders are required to discuss th
eir approach of analyzing and providing feedback on
content created by
Mini
s
try/Agency Name

for the purpose of its publication.


Req. 8.

The bidders are required to migrate and publish the existing web site
co
n
tent to the Portal.









Ministry/Agency Name

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Service and Portal project


RFP

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Req. 9.

Bidders are required to r
e
view,

analyze, and provide feedback for the
suitability of existing and new content and publish it on the Portal.


1.1.1.6.

Portal Browser Support

The Portal must support screen resolutions (800*600, 1024*768 and 1280*1024)
and the latest two versions of most common Int
ernet browsers (e.g., Internet E
x-
plorer, Netscape, Mozilla Firefox etc.). This support should cover web content, co
n-
tent ma
n
agement system, and all other applications and e
-
services in Arabic and
English. Bidders should provide all graphics and images in
the portal and be able to
transfer ownership / rights of such images and graphics to
Ministry/Agency Name
.


Req. 10.

The Portal must support screen resolutions (800*600, 1024*768 and
1280*1024) and the latest two versions of most co
m
mon Internet browsers
(e.g., Int
ernet E
x
plorer, Netscape, Mozilla Firefox etc.).


Req. 11.

Bidders are required to list any limitations of certain screen resolutions or
browsers in support of required content or se
r
vices.

1.1.1.7.

Portal Registration

Portal should support various registration models for d
ifferent users including online
identity verification. Registration should allow creating profiles of users based on
their information and usage of portal and applications. The Portal should support
single account creation for all users without duplicate

accounts. The following are
the various registration models:



Online registration of users with online identity verification.



Online registration of users with online profile verification and an in
-
person
identity validation by designated
Ministry/Agency N
ame

staff.



Administrative registration for
Ministry/Agency Name

employees and users by
Portal Administrators

The Portal registration should also support integration with National E
-
Government
registration models as may be provided by Yesser’s Government S
ervice Bus (GSB)
or National E
-
Government Portal as discussed in Section 3.5.







Ministry/Agency Name

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Service and Portal project


RFP

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Req. 12.

Portal should support various registration models for different users
i
n
cluding online identity verification.


Req. 13.

The Portal registration should support integration with National

E
-
Government registration models as may be provided by Yesser’s Go
v-
ernment Service Bus (GSB) or National E
-
Government Portal.


Info. 5.

Bidders are required to illustrate the various registration models inclu
d
ing an online
identity verification and in
-
person ident
ity verification.


Info. 6.

Bidders are required to di
s
cuss other relevant registration models.


1.1.1.8.

Authentication, Authorization, & Single Sign On

The Portal should provide authentication, authorization and single
-
sign functionality
with single username / password a
llowing var
i
ous registered users groups to access
authorized information and services / applications. The Portal should provide this
capability via LDAP directory services that hold and manage users authentication
(login), authorization to access content
and services / appl
i
cation based on users
profiles, roles, and access control. The Portal should enable single sign
-
on across
applications providing co
n
trolled access to services according to their profiles and
roles.

The Portal should also support inte
gration with Yesser’s Government Service Bus
(GSB) federated identity management for authe
n
tication, authorization, and single
sign
-
on as discussed in Section 3.5.


Req. 14.

The Portal should provide authentication, authorization and single
-
sign
functionality with
single username / password a
l
lowing various registered
users groups to access authorized information and services / applications.


Req. 15.

The Portal should provide this capability via LDAP directory services.


Req. 16.

The Portal should support integration with Yesser’s

Government Service
Bus (GSB) federated identity management for authentication, authoriz
a-
tion, and single sign
-
on.







Ministry/Agency Name

e
-
Service and Portal project


RFP

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Info. 7.

Bidders are required to explain the mechanism of authentication, a
u
thorization, and
single sign
-
on according to various users’ groups’

pr
o
files and roles.

1.1.1.9.

Personalization

The Portal should support personalization to select and customize the way info
r-
m
a
tion is displayed when
they login. The Portal should allow users to select the la
y-
out of portal components (e.g. “drag and drop”, “re
-
arrange” and “add and r
e-
move”). Persona
l
ization should be provided to registered users who are registered
and have portal accounts. Registered u
sers would be able to cu
s
tomize the look and
feel of the portal to match their preference and retain the customization once the
user has lo
g
ged out and logged in again. Users that are unregistered would only be
able to customize the look and feel of their
view of the portal for that session only.
Bidders are required to develop the personalization features of the portal including a
set of templates that can be deployed in personalized pages. The templates should
be based on a study of the possible scenario
s that various users may follow to pe
r-
so
n
alize their pages and should include the various selections that can be included in
pers
o
nalized pages.


Req. 17.

The Portal should support personalization to select and customize the way
inform
a
tion is displayed when they l
ogin.


Req. 18.

The Portal should allow users to select the layout of portal components
(e.g. “drag and drop”, “re
-
arrange” and “add and remove”).


Req. 19.

Registered users would be able to customize the look and feel of the portal
to match their preference and retain th
e cu
s
tomization once the user has
lo
g
ged out and logged in again.


Req. 20.

Users that are unregistered would only be able to customize the look and
feel of their view of the portal for that session only.


Req. 21.

Bidders are required to develop the personalization featu
res of the portal
including a set of templates that can be deployed in personalized pages.







Ministry/Agency Name

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Service and Portal project


RFP

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Info. 8.

Bidders are required to illustrate the personalization steps that a user would go through
for the first login based on his / her user group profile.

1.1.1.10.

Delivery Chan
nels

The Portal platform should support delivery of information and e
-
services across
multiple channels via the Web, SMS, and IVR. The Portal should support different
navigation structures for the different delivery mechanisms as appropriate ensuring
ease

of navigation for each delivery channel. The Portal should ensure any content
updates and services be reflected on all the various delivery channels. The Portal
should be able to log all communications across different channels including Web
browsers, S
MS, and IVR.




Web Channel:

The Portal should allow various users groups to access portal
content and all of its applications and e
-
services using different web browsers
via HTTP and HTTPS protocols.


Req. 22.

The Portal platform should support delivery of informati
on and e
-
services
across multiple channels via the Web, SMS, and IVR.


Req. 23.

The Portal should be able to log all communications across different
channels inclu
d
ing Web browsers, SMS, and IVR.


Info. 9.

Bidders are required to illustrate multi
-
channel delivery of conte
nt and services that are
supported by the portal. Note that SMS and IVR cha
n
nels are NOT part of scope of
work, but the bidders are required to show how their product can be configured to
su
p
port SMS and IVR channels.


1.1.1.11.

Portal Applications

The Portal should

deliver number of applications to provide rich environment and
experience. The following are the required appl
i
cations:




Search Engine:

The Portal should provide users with basic and advanced
search capabilities to help users to find specific information
. Users should be
able to conduct full text search on portal content in Arabic and English. The
search engine will enable users to search for any word or phrase as part of
the content in the site. Additional features should include: scoring search r
e-





Ministry/Agency Name

e
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Service and Portal project


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sults

through relevance, popularity, and/or summaries. Users should also be
able to retrieve content based on the relevance to their search result. The
search capabilities should be able to deal with all aspects of Arabic languages
such di
f
ferent diacritics, “
alf”, “hamza”, word root search and potential similar
forms of a searched word. The search should enable search across multiple
web sites, databases, and document libraries as required.



Web
-
Survey & Polling:

The Portal should provide polling and survey fu
n
c-
tionality that users can dynamically configure for different surveys. The su
r-
vey and polling functionality should have features to control the repeated
submissions by a single user. It should provide facilities to conduct
polls/surveys with or without u
ser identification. The survey and polling fun
c-
tionality should also enable the administration users to perform real
-
time
an
a
lysis and presentation of the data obtained from the participating users.



News:

The Portal should provide news application for ca
tegorized and
searchable news such as new services, etc. The news shall be searchable by
category or by free text. The homepage as well as internal pages will aut
o-
matically display news relevant to the sections.



Document library:
The Portal should provid
e categorized repository of do
c-
uments. The documents shall be searchable by category or by free text.



FAQ:

The Portal should provide FAQ for categorized and searchable FAQ such
as services. The information provided shall be searchable by category or by
f
ree text. FAQ database should be developed.



Notification Services:

The Portal should provide a way by which users
would be able to subscribe or register interest in services, news, etc. in order
to be notified using email

messages. The Portal should also
support Yesser’s
Government Se
r
vice Bus (GSB) notification service as discussed in Section
3.5.



Ministry/Agency Name

Offices Location:

The portal should provide a
dynamic list of
Ministry/Agency Name

offices and their related location and
contact informati
on.



Feedback:

The Portal should provide general and categorized feedback c
a-
pabilities for users.


Req. 24.

The Portal should provide users with basic and advanced search capabil
i-
ties to help users to find specific information.







Ministry/Agency Name

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Service and Portal project


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Req. 25.

The Portal should provide polling
and survey fun
c
tionality that users can
dynamically configure for different surveys.


Req. 26.

The Portal should provide news application for categorized and searc
h
a-
ble news such as new services, etc.


Req. 27.

The Portal should provide categorized repository of documents
. The
d
o
cuments shall be searchable by category or by free text.


Req. 28.

The Portal should provide FAQ for categorized and searchable FAQ such
as services.


Req. 29.

The Portal should provide a way by which users would be able to su
b-
scribe or register interest in servic
es, news, etc. in order to be notified u
s-
ing email messages.


Req. 30.

The portal should provide a dynamic list of Ministry/Agency Name offices
and their related location and contact inform
a
tion.


Req. 31.

The Portal should provide general and categorized feedback c
a
pabil
ities
for users.


1.1.1.12.

Portal Common E
-
Services

The Portal should deliver number of e
-
services in support of business services (e.g.,
list of e
-
Services, etc.) of the web
-
based
Ministry/Agency Name

Application. The fo
l-
lowing are some of e
-
services:



E
-
Service A
ccount Registration:

This e
-
service will enable users to regi
s-
ter with portal and create account with required profiles for submission and
management of e
-
service requests. The registration should various types of
registrations for i
n
dividuals, companies,

and organizations with appropriate
identity verification.



E
-
Service Account Management:
This e
-
service will enable e
-
service re
g-
istered users manage their accounts and profiles and their companies as a
p-
propriate.



E
-
Service Submission:

This e
-
service wil
l enable e
-
service registered users
to select specific available e
-
services from the
Ministry/Agency Name

Portal,





Ministry/Agency Name

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-
Service and Portal project


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fill
-
out and populate the e
-
service forms with required data based on user
profile, and submit the e
-
service request online.



E
-
Service Status
Enquiry:

This e
-
service will enable e
-
service registered
users to inquire and follow up on the status if various submitted e
-
service r
e-
quests.



E
-
Service Payment:

This e
-
service will enable e
-
service registered users to
perform an e
-
payment for requested /
approved business services. This se
r-
vice will interface with the proposed GSB payment gateway as outlined in
section 3.5.



E
-
Service Confirmation:

This e
-
service will enable e
-
service registered u
s-
ers to obtain required confirmation of proces
s
ing their e
-
se
rvice requests as
well as manage previous e
-
service requests.



Ministry/Agency Name

Application E
-
Services:

These e
-
services will
enable e
-
service registered users to access specific functionalities and cap
a-
bilities offered by the web
-
based
Ministry/Agency
Name

Application. For e
x-
ample, companies can use e
-
services for updating or adding workers to their
workers list to the
Ministry/Agency Name

Application. Another example,
sponsors can use e
-
service that will allow them to determine whether they
are meeti
ng “Saudization criteria.”


Req. 32.

The Portal should deliver number of e
-
services in support of business
se
r
vices (e.g., list of e
-
Services, etc.) of the web
-
based
Ministry/Agency
Name

Application.

List of e
-
Services:

-

Account Registration

-

Account Management

-

Submission

-

Status Enquiry

-

Payment

-

Confirmation

-

Ministry/Agency Name

Application E
-
Services




1.1.1.13.

Portal Statistics & Reporting

The Portal should provide capability that monitors and captures data logs from portal
to perform needed analysis, statist
ics, and reporting on portal users access.






Ministry/Agency Name

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Service and Portal project


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Info. 10.

Bidders are required to illustrate how the portal statistics and reporting will support
required analysis.