TECHNOLOGY INNOVATION IPHONES,

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17 Φεβ 2014 (πριν από 3 χρόνια και 8 μήνες)

204 εμφανίσεις

MANAGING NEW AND EMERGING
TECHNOLOGIES AND SERVICES IN THE
AGE OF CONSUMER DRIVEN
TECHNOLOGY INNOVATION


IPHONES,
IPADS SOCIAL NETWORKS IN THE
ENTERPRISE AND CLOUD COMPUTING

Dr. George Royce Ph.D, PMP

University of Nebraska at Omaha

groyce@unomaha.edu


or
george.royce@gmail.com

Website:
http://roycesite.com/george/index.html

Also on LinkedIN and Facebook

Agenda

2

Dr. George Royce

Topic

Time

Welcome and Introductions

8:00


8:15

Discuss emerging technology patterns


how to identify the patterns and manage the
opportunities

8:15


8:35

Team Activity
: Mapping new technologies and their stage of Maturity and present as a
team

8:35 to 9:00

Discuss the Technology Opportunity Portfolio

9:00


9:15

Team Activity:
Build the beginning of a Technology Opportunity Portfolio for your company

9:15


10:00

Discuss managing new consumer technology options for use in the enterprise. Discuss
planning a pilot in your company


how they differ from traditional projects

10::00


10:30

Break

10:30
-

10
-
45

Complete
discssion

of
managaing

new consumer technology and how to plan a pilot

10:45


11:00

Team Activity:
Team selects a new technology and develops a high level plan for piloting
the technology and presents to the class for feedback

11:00


11:30

Teams present POC and Pilot plans to the group

11:30


11:50

Summary and Wrap
-
up

11:50


12:00

Dr. George Royce

Definitions


Innovation



The introduction of something new. A new idea,
method or device. (Merriam
-
Webster).



Innovation

-

The term
innovation

means a new way of doing
something. It may refer to incremental, radical, and revolutionary
changes in thinking, products, processes, or organizations. A
distinction is typically made between Invention, an idea made
manifest, and innovation, ideas applied successfully.
(
The Truth
about Innovation
.
Mckeown

2008
)



Examples include: eBook readers, iTunes and other online
music, movie and app stores, What else would you call a
recent innovation?

3

Dr. George Royce

Dr. George Royce

Definitions


Emerging Technology


Are science based innovations
that have the potential to create a new industry or transform
an existing one. They include discontinuous technologies
derived from radical innovations.
Wharton on Managing
Emerging Technologies
. George S. Day, Paul
Schoemaker
. 2000.



Some examples include: genetically modified crops, 3D
printing. What else do you put in this category?










4

Dr. George Royce

Definitions

5

Dr. George Royce


Definition:
Consumerization

describes a trend for new
information technology to emerge

first in the consumer
market and then spread into business organizations
,
resulting in the convergence of the IT and consumer
electronics industries, and a shift in IT innovation from
large businesses to the home.



The term, consumerization, was first popularized by
Douglas Neal and John Taylor of CSC's Leading Edge
Forum in 2001.



Examples of consumerization include smart phone
technology such as an iPhone. What are other
examples?

Thoughts About New and Emerging Technologies


Any sufficiently advanced technology
should be indistinguishable from magic.”


Arthur C. Clarke


“Profiles of the Future”, 1962



Something that does not quite work!



The way you think about innovative
technology depends on your age.


Think of Digital Natives verses Digital
Immigrants.







6

Dr. George Royce

Dr. George Royce

Definitions


Gartner Hype Cycle
-

provide a graphic representation of the
maturity and adoption of technologies and applications, and how
they are potentially relevant to solving real business problems and
exploiting new opportunities











Sou
rce

Source: Gartner

7

Dr. George Royce

Technology Trigger


Technology Trigger
-

A potential
technology breakthrough kicks
things off. Early proof
-
of
-
concept
stories and media interest trigger
significant publicity. Often no
usable products exist and
commercial viability is unproven.
If anything is available in a alpha
stage.












Source: Gartner

8

Dr. George Royce

Peak of Inflated Expectations


Peak of Inflated Expectations
-

Early publicity produces a number
of success stories

often
accompanied by scores of failures.
Some companies take action; many
do not. Public beta and early
release products are available.



Source: Gartner

9

Dr. George Royce

Trough of Disillusionment


Trough of Disillusionment
-


Interest wanes as experiments and
implementations fail to deliver.
Producers of the technology shake
out or fail. Investments continue
only if the surviving providers
improve their products to the
satisfaction of early adopters.



Source: Gartner



10

Dr. George Royce

Slope of Enlightenment


Slope of Enlightenment
-

More
instances of how the technology
can benefit the enterprise start to
crystallize and become more
widely understood. Second
-

and
third
-
generation products appear
from technology providers. More
enterprises fund pilots;
conservative companies remain
cautious.




Source: Gartner

11

Dr. George Royce

Dr. George Royce

Plateau of Productivity


Plateau of Productivity
-

The real
world benefits of the technology
are demonstrated and accepted.

Mainstream adoption starts to take
off. Criteria for assessing provider
viability are more clearly defined.
The technology’s broad market
applicability and relevance are
clearly paying off.




Source: Gartner



12

Hype Cycle and Investment Risk



Source: Gartner Group

Technology

Trigger

Peak of Inflated
Expectations

Trough of
Disillusionment

Slope of
Enlightenment

Plateau of
Productivity

Maturity

Visibility

Negative
Hype

Positive
Hype

Don’t Join in Just
Because It’s “In”

Don’t Miss Out Just
Because It’s “Out”

Type A Companies

Type B Companies

Risk

Note: Add higher levels of
technology risk contingency when
implementing a technology earlier
in the hype cycle.

+10%

+25%

+50%

+100%

+150%

















Type C Companies

13

Team Activity 1: Mapping Technology to the
Technology Lifecycle


Directions:

1.
Each Team Completes the Technology Lifecycle Mapping Exercise.

2.
Identify at least 2
-
3 technology or services in the 5 stages of
technology maturity:

1.
Technology Trigger

2.
Peak of Inflated Expectations

3.
Trough of Disillusionment

4.
Slope of Enlightenment

5.
Plateau of Productivity

3.
Build your table on a couple of flip chart pages

4.
You all have 10 minutes to identify 10
-

15 products or services


try
to get at least a couple in each category


Each team present their findings.

14

Gartner Hype Cycle for Emerging Technology

How Trends Affect your IT Vision and Mission

External Trends



Technology



Societal



Economic



Competitive



Compliance



Business Relationships

Internal Trends



Business/IT Alignment



Cultural



Cost Reduction



Revenue Generation



IT Value



Business Initiatives



Project/Portfolio Optimization

Business

Strategy

Enterprise

Architecture

Application

Architecture

Technical

Architecture

Information

Architecture

Business

Architecture




Profitable Growth?



Manage Expenses?



Sell more to existing
customers?



New Products & Markets?

Source: Adapted from Gartner

IT Vision


create
competitive advantage
for the company

16

How trends can enable the business

Technology Trends

Business Trends

Source: Adapted from Forrester

17

I/T Can help optimize the
enterprise by increasing
effectiveness, efficiency
and agility

Sources for Trends in Technology and Business use of
Technologies and Services


Industry and Trade Groups


Websites usually have RSS feeds.
Consider using an RSS aggregator
on laptop or phone or tablet


Technology Monitoring Services
such as Gartner, Forrester, etc…
(PS You don’t need to join, you can
sign up for videos, podcast and
pdfs

from a specific 2
-
3 seminar for
around $600 which gives you much
of the research on a topic


Google Alerts you set to monitor
articles on emerging trends


Google trends on hot sites, Amazon
sales trends, etc…




Sites and sources to consider:


World Future Society


http://www.kurzweilai.net/


For consumer technology: This
week in Tech,


Social Networking Analysis and
trend sites


Facebook
, Twitter,
etc…


Consumer Technology: This
Week in Tech,



What are you favorite
sources?



18

The Street Process for Introducing Emerging
Technologies

Scope

Track

Rank

Evaluate

Evangelize

Transfer

Prioritize and identify key technologies
:

High
-
level criteria for prioritizing technology
capabilities; a process, format and frequency for screening and selecting technologies

Assess value, business and architecture impact
:

P
rocess and information requirements
for in
-
depth evaluation of products to drive a recommendation; testing, POCs, pilots

Track development
:

a
ssigned responsibilities, identified sources, a process and format
for information gathering, sharing, reporting, storing

Show value and gain support for change
:

Communicate to business and IT the
capabilities of the technology that solve business problems and enable business results

Identify trends to monitor:
Based on demand
-

and supply
-
side factors: business areas,
technology capabilities, external trends that may impact the business

Get change in architecture and roadmaps:

A process and tools for updating the
architecture and roadmaps, with a defined frequency

Transfer

Scope

Track

Rank

Evaluate

Evangelize

Source: Gartner

19

A Sample Plan for the Managing Emerging
Technologies

Identify
Trends

Scope

Re
-
scope

Track Technologies

Rank

Re
-
rank

Budget

Evaluate Opportunities

Jan

Mar

Feb

May

Apr

Jul

Jun

Sep

Aug

Oct

Nov

Dec

Implementation
Projects

Jan

Mar

Feb

Apr

Identify
Trends

Scope

Rank

Evangelize and Transfer

20

Stages in the Process

Stage

Description

1.
Monitoring

Watching in the press, RSS feeds, Google Notifications, Checking
what industry groups and analysts say about technology, service

etc…

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Backlog

Technology or services have

shown business value in POC and
business is interested in piloting technology.

5. Pilot Project
Underway

Negotiate the use of the technology for a pilot project to prove the
business value. This will likely

use live data so contracts and
security must be in place before proceeding. At this point we can
still back away


business and vendor needs to understand this.

6. Rollout Project
Underway

Business value has been demonstrated in a pilot and CBA looks
good. Time to

rollout technology and develop long term support

21

Technology Opportunity Inventory

Technology

Category

Stage

Codeless Business Process
Modeling Workflow Systems

Business Process Automation

5 Pilot Project (or Monitoring, First look, POC,
Project on Backlog, Pilot, Rollout)


Potential Uses/Benefits

Status in the Companies

Status outside the Companies

Can significantly reduce the time to
develop and change an automated
workflow process in multiple
business areas. Can be used to
replace older workflow systems
based on older
FielNet

technology
and Lotus Notes technology and
provide a simple to integrate web
interface.

Proof of Concept Competed. Pilot is
in planning with identified customers
and processes.

Being considered by several competitors based
on Spring 2011 LOMA Industry meeting

Hype Cycle /Maturity of
Technology

Potential Suppliers

Current Activity at Company and Who is
Assigned

5. Slope of Enlightenment (or Tech
Trigger, Inflated Expectations,
Trough of Disillusionment, Slope of
Enlightenment, Plateau of
Productivity)

IBM, Oracle,
Tibco

22

Team Activity 2: Building a Technology
Opportunity Portfolio with the Business

23


Directions:

1.
Each team downloads the technology opportunity inventory
spreadsheet (tech_opportunity_inventory.xlsx) from the IT Academy
Resource Website:
http://roycesite.com/george/itacademy

2.
Each Team Completes the 4
-
5 rows of the inventory include:

1.
Items you or your company should be monitoring

2.
Consumer technology that is seeping in the company you will
need to consider

3.
POC’s, Pilots and projects you are willing to share.


Each team present their findings.

Example of a Technology Priority Matrix
(sample was done in 2005)

Benefit

Rules Engine,
Scripting
Languages

Web Services,
Light Weight
Workflow, E
-
Apps
,
XML Databases

Enterprise Service
Bus, REST, SOA,
Business Process
Modeling, Grails,

3
-
4G Wireless,
Mashups
,
Rich
Clients
,
Service
Registries, Mobile
Applications

Complex Event
Processing,
Lending Services
Hub
, Electronic
Signatures,
Idea
Marketplaces,
Crowdsourcing

Speed and
Agility

Years to Widespread Adoption

Current

2
-
5 Years

5
-

10 Years

< 2 Years

AJAX, Scripting
Languages

Virtual Contact
Centers, Customer
Service Apps,
Desktop
Integration,
Desktop
Monitoring,
Enterprise Portal

Mobile
Applications,
Natural Speech
Recognition,
Customer
Communication
Systems,
Federated Identity,
Rich Clients

Customer Portals
2.0,
Customer
Centric Web

Improve
Customer
Service

24

Red is

production use

Break Time 2:30 to 2:45

25

Dr. George Royce

Comsumerization

and IT

26

Dr. George Royce

Consumerization

and User Experience

27

Availability


Impromptu information needs


Demand for instant information availability


Collaboration assumed in both work and social activities

Accessibility


Instant on


Long battery life


Device must be ready when the consumer is.

Convenience


Expectation that tools will just work


No or minimal training required! (The learning curve is dead)



Source: Gartner

Dr. George Royce

Survey:
Consumerization

28

Question 1:
Does your company allow your
employees to use Skype for personal or business
purposes on company owned devices?



A.

No way!


B.
Yes, it is used on company owned machines through
the company network.


C.
Only used by executives or other high profile
employees. (concierge service)



A

B

C

D

E









Dr. George Royce

Survey:
Consumerization

29

Question 2:
Does your company allow most if not all
employees to access these sites?



A.

Facebook


B.
Twitter


C.
LinkedIn


D.
Youtube



A

B

C

D

E





Dr. George Royce

Survey:
Consumerization

30

Question 3:
Does your company allow some
employees to work on documents, spreadsheets,
presentation on home computers?



A.

Yes


B.
No Way!


C.
Maybe just a few key people.




A

B

C

D

E











Dr. George Royce

Survey:
Consumerization

31

Question 4:
Does your company support the use of
personally owned devices such as personally owned
Blackberry or
iPhone
,
iPads

to synch with the
companies email system?


A.
No Way!


B.
Yes, it is fully supported.


C.
Only used by executives or other high profile
employees. (concierge service)





A

B

C

D

E











Dr. George Royce

Survey:
Consumerization

32

Question 5:
Does your company allow the use of
personally owned Windows notebook computers at
work?


A.
No Way!


B.
Yes, it is fully supported.


C.
Yes, but they can only use guest network. They can get to a
desktop device or virtual machine through a VPN.


D.

Only used by executives or other high profile employees.
(concierge service)





A

B

C

D

E











Dr. George Royce

Disruptive Technologies

33


Clayton M. Christensen describes a
DISRUPTIVE
TECHNOLOGY

as a new technology that unexpectedly displaces
an established technology
-

1997 book,
The Innovator's
Dilemma
.


Some disruptive technologies have had profound impact on entire
industries:


For the publishing world, it was the
online book store
and the
eBook
reader and store.






Dr. George Royce

And closer to home
-

Microcomputers

34



Some disruptive technologies have had profound impact on entire
industries:


Both insurance and banking were significantly impacted with the
introduction of the personal computer and personal computing software
such as Microsoft Office. We are now experiencing another disruptive
technology.

Dr. George Royce

35

Tablet Computers


Disruptive Technology?


Tablet computers have been around
for a number of years.


Apple is a master at taking ideas and
creating a user experience to reinvent
a technology. They have done this
with the tablet computer


iPad.


The iPad combines:


An iPhone, iPod, e
-
book reader,
previous tablet computers and
thousands of applications that exploit
the technology.


Now many other companies are
introducing competing tablets


Android, BlackBerry, Microsoft, etc…


Dr. George Royce

36

Tablet Computers


Disruptive Technology?


Tablet computers are great information consumers.


Dr. George Royce

37

Tablet Computers


Disruptive Technology?



Tablet computers are replacing laptops for some functions.









Spreadsheets,

Presentations, etc..

Documents

Dr. George Royce

38

Tablet Computers


Disruptive Technology?



New business applications are being built for this format.


Dr. George Royce

39

Tablet Computers and the Sales Professional


All the documents and forms you need
at your fingertips.


Great tool for illustrations and
proposals
-

excellent graphics and
video capabilities.


A natural tool for an e
-
application
capability.


Supports
Webex

and other meeting
software.


A few sales applications are being
developed for tablets and skipping the
Windows OS.


Tablets are finally becoming the ideal
sales professional tool.


Dr. George Royce

How is Mutual of Omaha Responding to Tablet
Computers?

40


Pilots are underway to understand what they can do today and how we
can secure our information on Tablets.


Monitoring insurance and banking use of the technology through
consultants and monitoring app stores


Apple, Android, BlackBerry,
etc…



Piloting application development for
iPhone
, Android and
iPad
.


Using “crowd sourcing” to find out how our employees are using their
tablet computers. sixty have signed up for the TUG


Tablet User Group


Piloted Good technology for securing manage email, calendaring
contact management on
iPhone
,
iPad

and android devices. Based on
Pilot, acquiring technology and developing support.


Developing an approach for managing personally owned devices which
balances risk and benefits to the company and the employee.


Creating recommendations on appropriate uses of a tablet today; it is a
rapidly evolving technology.



Dr. George Royce

Tablet User Group

41

TUG Group shares new uses of this technology and is monitoring new
applications and issues with the technology and suggest solutions.

Dr. George Royce

Good Technology Project

42

Good allows Mutual of Omaha to support their non
-
BlackBerry devices with similar
Management, Security and Architecture
provided to BlackBerry devices.

Dr. George Royce

Good Technology Project

43

After the Good software is downloaded, a key will be provided by an I/S
associate which activates the software.
This will then require a Password on
the device.
The device owner is responsible for updating the software from
the AppStore

Dr. George Royce

Good Technology

44

Good Email and Document Viewing

Dr. George Royce

Good Technology Pilot

45

Good Calendar

Dr. George Royce

Good Technology Pilot

46

Good Contacts

Dr. George Royce

Policy on Using Personally Owned Devices for
Business Purposes

47


Mutual has been allowing employees to use
personally owned desktop computers and laptops
for occasional business use for years.


Most popular today is the use of Citrix over an internet
connection to connect to a company owned desktop
computer at work.


Some employees also use webmail to check their email.


In the past, employees edited files on those “obsolete”
devices called diskettes at home


for instance to prepare a
presentation.


Today, the editing and storage of company data files on a
personally owned computer requires the use of a company
owned, encrypted USB device.


When a file is downloaded from webmail, it needs to be
downloaded to the company owned USB drive for editing


Dr. George Royce

Policy on Using Personally Owned Devices for
Business Purposes

48


How about personally owned non
-
PC devices?


Company owned and
personally owned BlackBerry's on the
company email system

must now be encrypted and password
protected. Yes, documents can be edited on a BlackBerry device
and when the Playbook Tablet arrives, it will probably be more
common to edit.


Proposed Policy for the iPhones and iPad devices
:


May use these devices for personal calls and personal use within the
companies.


May not store the company's proprietary and confidential documents
on these devices.


A project to implement a Good technology email, calendaring and
contact management client allows the receiving of email on personally
owned iPhones and iPad devices. This will mean you can receive
company documents of all kinds on these devices but they must stay
in the Good encrypted bubble. This will also feature editing of
documents and file sharing in the future.



Dr. George Royce

Support Models for Tablets,
iPhone

Devices

49


Personally Owned


Employee acquires device and
carrier support plans and pays
for ongoing support.


Employee may acquire the
apps of their choice for the
device.


If employee has a business
reason for using the device
they can request software to
manage an encrypted location
on the device for email,
contacts etc…


Employee keeps device up to
date using iTunes or other
stores at home.


Employee must agrees to
terms for using the Good
Technology Software.


If lost or stolen, the Good
encrypted bubble will be
deleted by I/S personnel.





Company Car
Model


On rare occasions, for
specialized software, the
company may acquire an
iPhone

or
iPad
.


Employee must use their
home PC to upgrade
operating systems and add
only company authorized
apps for business purposes.


Employee is responsible for
care and upkeep of the
device and should use the
Applecare

for support.


When the employee no
longer has a need for the
device or leaves the
company it is returned to I/S.





Company Owned
and Supported
Devices



This was seriously
considered, but the
decision was made to not
proceed at this time.
Reasons include:


Rapidly evolving
technology changing
every few months.


ITunes must be
loaded on company
machines. This
circumvents data loss
software today.


Hard to manage
large and frequent
upgrades


1 Gig for
each upgrade.

Dr. George Royce

50

Personal
Netbooks

and Notebooks at Work


Employees can use the guest wireless available today
with their personally owned notebook computers.



Employees can use the Citrix Remote Access VPN to
connect to their desktops through the guest wireless.



Employees cannot plug into or use the secured
wireless network within the companies.


Dr. George Royce

Personal Notebooks at Work

51

Web
Resources


Web Email

Access Gateway
Advanced Edition

At Work

At Home

LAN Connected

Company Windows

Devices

Dr. George Royce

What Tablets are Good For Today

52



Secure Email, Calendaring, Contact Management with Good
Technology software.


Great content delivery tool


podcasts, videos, documentation in
PDF’s, etc…


Light development of documents, spreadsheets and presentations.


Great at “PowerPoint” and multimedia presentations


Web applications that support the Safari browser.


Use Citrix to access a company Windows desktop


not real friendly,
but possible. Additional keyboard is needed.

Employee Uses Today


Group Insurance Sales


SalesForce
.


Convention Services.


Alternative to laptop for frequent travelers in agency and brokerage
sales.


Alternative to laptop for frequent travelers in the bank.


Dr. George Royce

What Tablets Cannot Do Today

53


Cannot run any applications written for the Windows operating
system including Microsoft Office. Office tools on this platform
can read and manipulate SIMPLE Microsoft Office documents,
NOT COMPLEX documents with macros, etc…


Security: Cannot save or copy confidential files to these devices
unless they are encrypted and password protected such as
an encrypted PDF file.


For Good Technology
: Attachments are viewable today. Office
Editor inside the bubble will be an addition later this year along
with an internal browser that can get to systems inside Mutual of
Omaha such as
Peoplesoft
, etc….


Dr. George Royce

Tablets Are Evolving Rapidly

54


iPad

2 has arrived:


cameras for video conferencing


Easy to share everything on the tablet and project it.


Lighter





Other tablets are coming out every day:


BlackBerry Playbook


Android


Samsung Galaxy (features USB)


Microsoft is going after the market again



Discussion


What Consumer Technologies are you seeing
in your company?


Examples:


Consumers devices


Video and Audio Conferencing


Skype and others


Social networking (consumer and enterprise).


Cloud Services?



55

Gartner Hype Cycle for Social Software

Recent and Current POC/Pilots at Mutual
of Omaha

POC/Pilot

Time Frame

Status

1. Personally

owned device s
for email /calendaring clients
using Good Technology

Jan


Mar 2011

This is now a standard
service offering

2.

Using
Facebook

like
technology to replace /augment
email for team and project
collaboration Comparing Jive,
IBM Connections and
SharePoint 2010

June

Dec 2011

Pilot

of Jive is Underway
now, Connections and
SharePoint will be piloted
Aug
-

Dec

3. Mobile Apps to support
Insurance Agents and Brokers

June


Dec 2011

POC has been completed in
August 2011. Developing
pilot for later this year

Planning


Selecting a POC/Pilot Partners

Business Sponsor Questions

1.
Business Sponsor:
CTO / ITSC

2.
Business Benefits:
Speed project work and reduce need for some
meetings. Share competitive information more quickly. Get to decisions
faster.

3.
What is the willingness of the business partner to take a risk for the potential
benefit?
This is being discussed and reinforced with partners now!

4.
Why do this now? Why not wait?
Seeing benefits in the initial Jive Pilot.
Need to decide on an enterprise solution now or have multiple system.

Business Sponsor Questions

1.
What technology or services are you considering?
Jive, MS SharePoint 2010,
IBM Connections

2.
Where would you place the technology or service in the Gartner Hype Cycle?
See the hype cycle on the next page. Short answer


this is not a 20 year
decision!

3.
What is your assessment of the readiness of the technology or service to
deliver the benefits?
Jive appears to be delivering the benefits for a small
initial pilot


58

Planning


Selecting a POC/Pilot Partners

Vendor Questions

1.
What vendors will you consider and what vendor are you
considering the leading vendor at this time?

2.
Will the vendor consider a “no cost” pilot to prove the benefits
before you invest?

3.
What is the vendor viability? (financial stability, market
penetrations, etc…)

4.
Do you have an existing vendor relationship? Do you place a
value on current vendors?

5.
Has the vendor provided results from load tests of the system.
Better yet, do they know what a load test is?

6.
Has the Vendor provided a SAS 70 or similar documentation?





59

Planning


Selecting a POC/Pilot Partners

Pilot Questions

1.
How will know when you have pilot demonstrates success?

2.
How will this technology and service fit from and architectural
perspective?

3.
How will you integrate this technology of other technology in your
company. How much integration will be needed before the system
pays for itself?

4.
If the pilot is successful, what is the projected Total Cost of
Ownership?

5.
Has the business agreed to provide the necessary resources to
develop an acceptance test and participate in the acceptance test?

6.
Do you plan to conduct the functional and load tests of the system?

7.
Do you plan to conduct a security review of the system and
penetration test of the service?






60

Team Activity 3: Designing a Proof of Concept
and Pilot for a New Technology Project

61


Directions:

1.
Each team downloads the technology plan proposal word document
(technology_plan_proposal.docx) from the IT Academy Resource
Website:
http://roycesite.com/george/itacademy

2.
Each Team

1.
Uses the questions to discuss a technology they should be
piloting in their company.

2.
Each team develops a high level plan and the acceptance
criteria for success for this pilot, etc…

3.
Discuss what issues and challenges you may encounter.


Each team present their findings.

Dr. George Royce

Summary

62


Managing new and emerging technology is like managing a
portfolio of opportunities.


Engage with your business partners to joint build a technology
opportunity inventory.


Understanding the risk tolerance of your company is important
before beginning any pilots of new or emerging technologies.


Consumerization

is a reality and we need to deal with it as IT
Professionals.


Engage employees to discussions about how new technologies
can effectively be used in the business and how company data
can be handled securely.


For personally owned devices, employees need to take
responsibility for their use of the technology and costs associated
with the technology.