Some Myths, Ideas,

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6 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Knowledge Sharing:

Some Myths, Ideas,


and a little IT

Jean E. Engle

Chief Knowledge Officer

Johnson Space Center

1

Teamwork


Key to a Successful Space Program

A Little History of NASA

Teamwork


Key to a Successful Space Program

2

… and JSC


JSC manages the development, testing, production and
delivery of all U.S. human spacecraft and all human
spacecraft
-
related functions.


Home of the Astronaut Corps and Mission Control


Workforce consists of ~3000 civil servants and ~14,000
contractors

3

Major Programs


Space Shuttle


Fly the Shuttle safely until retirement in 2010


Essential for the core completion of the ISS


One last Hubble Telescope repair mission

4

Major Programs


ISS

5

Major Programs


Constellation




Bring a new Crew Exploration Vehicle into
service in 2015 to replace the Shuttle Program.

6

Defining Knowledge Sharing

7

A Few Myths

With Acknowledgement to Dr. Ed Rogers


GSFC CKO*

10.
Culture change can be mandated from the top

9.
Collaboration effort can be “purchased” or “sharing be
rewarded”

8.
KM efforts can be outsourced

7.
Anybody (who isn’t busy) can do KM

6.
KM can be solved by buying the right software

5.
KM can be independent of the business process

4.
Communities of practice can be established by the top

3.
KM is about centralizing knowledge content to use it
more efficiently

2.
KM is really about databases

1.
KM is an IT function and should be given to the CIO

*Some of these myths are adapted from a “Top Ten Mistakes of CoP’s” list produced by John Hickok, director, Defense
Acquisition University (DAU), knowledge management.

8

A Different Approach


Benchmarking (a studied approach)


Various entities inside/outside Government
and Aerospace industry


Consortium studies with the American
Productivity and Quality Center (APQC)


Colleague at other NASA Center


Center
-
wide Knowledge Management
maturity assessment


Provided insight into how much knowledge
sharing was occurring and where


Identified strengths and gaps/barriers


9

A Different Approach


The following concepts evolved:


Leadership


modeled behavior


Local Learning


encourage


Codify
--

when appropriate


Change management


takes time



10

A Few Ideas
--

People


Generational differences (average
age is around 45 years)


What is on incoming undergrads
minds?


Learning curve


Technology Gap


Engage Younger Employees


More on their perspective…

11

A Few More Ideas
--

Technology


Google


installed but…


Led to identifying repositories,
beginning with websites


Which is leading towards identifying
usage of websites


Which will lead towards document
and content management strategies


Supported by stronger taxonomies
and metadata structures

12

A Few More Ideas


Process


Social networking


Pause and Learn


Integrate Risk Management with
Knowledge Management


Information lifecycle management


Tacit knowledge capture


13

A Few More Ideas


People/Technology/Process


Web
-
enabled High Performance
Teams


Knowledge Sharing Forums


Case Studies


teaching by providing
context to a story


Web 2.0 technologies


enabler for
infusion, collaboration, and sharing


14

15

www.nasa.gov

16