MethodKM presentation

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6 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

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www.methoda.com

Methoda’s (Internal) KM

THE METHOD OF OUR METHODS

Methoda Computers Ltd

Knowledge Management

2

How a Method is Created and Maintained

Methoda Computers Ltd

Knowledge Management

3

Methoda’s KM


As a leading QM company, Methoda invests a
lot of resources in the development and
maintenance of an up
-
to
-
date IT
-
KM
-
DB (our
Methods).

Methoda Computers Ltd

Knowledge Management

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Methoda’s KM


Cont.


Methoda IT
-
KM
-
DB facilitates:


Knowledge Reuse:


Avoids reinventing of the wheel


Prevents mistakes


Increases ROC (Return On Consulting)


HR benefits


Facilitates employees turnover (the rotating door)


Reduces dependency on mavens


Training and knowledge transfer


Company reputation and positioning


Bridges engineering and marketing


Integrates with Marcom services


Methoda Computers Ltd

Knowledge Management

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Methoda’s KM

Methoda Computers Ltd

Knowledge Management

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The CMMI Model


a reminder

Methoda Computers Ltd

Knowledge Management

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The KMMI Model

Methoda Computers Ltd

Knowledge Management

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Knowledge Processes


Knowledge Cycle


The Life
-
Cycle or Knowledge Management Cycle consists of
the following activities:

1.
Collection of information



through training and practical experience.

2.
Classification



division into categories and fields of knowledge.

3.
Generalization



transform specific knowledge into general
-
purpose.

4.
Preservation and update



keep an up
-
to
-
date, relevant and
accessible knowledge base.

5.
Distribution and availability



Disseminate the knowledge throughout
the entire organization by "pushing" or "pulling".

Methoda Computers Ltd

Knowledge Management

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What is the KMMI Model?

Knowledge Management Maturity Model



Knowledge management is not a dichotomous model of
having or not having knowledge management in the
organization.


The model is multi
-
level, where the organization
gradually matures and improves the way in which it
gathers, saves, distributes and implements knowledge.

Methoda Computers Ltd

Knowledge Management

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KMMI’s
5
levels


The model consists of five levels:


KMMI Level
0

-

At level
0
apparently there are no knowledge management
activities. Each project or task starts from "scratch" or “invents the wheel“. Any
reuse is accidental.


KMMI Level
1



at the first level of knowledge management there is an attempt
of
re
-
use

of knowledge and experiences from other projects or tasks or
consulting work done by the individual specialist.


KMMI Level
2



the main characteristic of level
2
is inter
-
personal knowledge
sharing. People who earlier managed knowledge, each to him self, are starting
now to consult with one another and exchange messages between them.


Methoda Computers Ltd

Knowledge Management

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KMMI’s Levels


KMMI Level
3



At this level, the organization is aware of
knowledge management and is willing to allocate recourses for
that, not relying on "good will" and "volunteers". Level
3
is
characterized by the following:


The appointment of knowledge manager and KM board. The
organization is aware of the need of this function.


Shared information bases (shared folders)


Institutionalizing the KM Life Cycle (KM activities): collection,
classification, generalization etc. of information.


The company server becomes a focal point.

Methoda Computers Ltd

Knowledge Management

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KMMI level
3
is the basis


KMMI Level
4



A learning organization. KM is “equal among others” e.g.
Finance, HR, Manufacturing, Engineering. The CKO is a member of the
company management.


KMMI Level
5



KM leads the company. The Knowledge Tree defines
business areas, market sectors, products & services, HR, partners,
suppliers etc. The KMO is full member of the company board.

Methoda is currently at level
3.5
, moving
ahead to level
5
.

Methoda Computers Ltd

Knowledge Management

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HR involvement in KM


The HR department of Methoda has an important role in
KM processes:


Classification of employees expertise and skills:


New employees


Existing employees


Partners and sub
-
contractors


Training and tutoring (coaching)


Maintaining an updated Knowledge Tree


Organizing KM groups

Methoda Computers Ltd

Knowledge Management

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TechMarcom and KM


TechMarcom department activities:


Managing the company’s knowledge base


Writing and editing technical documentation


Supporting the Sales department


Supporting projects (field consultant)


Rendering TechMarcom services to end clients


Managing and updating the company web site


Writing and editing presentations, brochures, etc.


Organizing events
-

exhibitions, conferences and technical
trainings.

Methoda Computers Ltd

Knowledge Management

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What is expected from Methoda’s
employee?


Be at KMMI Level
2



Manage Knowledge. Share it with
other employees.


Awareness



every employee has to think both as a
knowledge supplier and as a knowledge user:


As a knowledge supplier
: if interesting information is found
during work, it should be shared with the rest of the employees.


As a knowledge user
: every problem which accurse during work
should be consulted with the relevant people who can help in
that particular field.

Methoda Computers Ltd

Knowledge Management

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A Method’s Folder

Methoda Computers Ltd

Knowledge Management

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A Method’s Folder


Administration and Management





Keeps track of the group meetings,
correspondence, members, agenda, decisions,
work
-
plans etc.

Methoda Computers Ltd

Knowledge Management

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A Method’s Folder


Knowledge Management


Content




Main repository for all relevant knowledge
objects (KO’s): articles, sites, media, templates,
guides, tips, market
-
tools, experts,
presentations, examples


all tacit and non
-
tacit
information.

Methoda Computers Ltd

Knowledge Management

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A Method’s Folder


Media




The atomic graphical KO’s which serve as
both marketing & “engineering” basics.


Helps to define the method scope.


“A picture worth thousand words”


Methoda Computers Ltd

Knowledge Management

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A Method’s Folder


Marketing and Sales




Marketing plans, activities and Marcom stuff: a grid map,
customers & projects, sales presentations, site
-
content,
brochures, Newsletters etc.

Methoda Computers Ltd

Knowledge Management

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A Method’s Folder


Training and Presentations




All training and education stuff which facilitates
courses, seminars, hands
-
on workshops,
getting
-
started, etc.

Methoda Computers Ltd

Knowledge Management

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A Method’s Folder


Package
-

Product




The working method, the Toolbox. The distilled
knowledge in a working format to be “installed”
in the field. Usually, a smart folder or a portal.

Methoda Computers Ltd

Knowledge Management

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Method PLC


an example

1.
Marketing and sales finds that there is an interest of customers in
the subject.

2.
Mapping the employees’ knowledge and finding employees with
background and experience in the field.

3.
The KM department finds additional data on the subject


initial
data collection.

4.
Using an external expert if needed

5.
Projects are being executed:


Objective
1
: the project’s success


customer’s satisfaction.


Objective
2
: collecting information and “bringing it home”.

Methoda Computers Ltd

Knowledge Management

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Method PLC


an example

6.
Knowledge Management in HQ:


Knowledge groups


consultants from the different projects are
meeting and exchanging information.


KM managers are creating folders and improving work templates.


Continuation of data/information collection to the database.


The technical team improves the Method to a portal.

7.
Forwarding the knowledge to all the employees by:


E
-
Mail


Conferences


At work


company server


Methoda Computers Ltd

Knowledge Management

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The Golden Triangle

Templates, checklists, examples

Request for knowledge and assistance



System and Project Portfolio



Project status



Document index



HR involvement in the project



Risk
, costs, purchasing

Managerial information



Sequential project development


1
.

Project management


2
.
Project Life Cycle


3
.
System tree



Cyclic project development



System maintenance

Project portal



MethodA



Procedures
,
Templates
,
Checklists



Internal information (e.g.
reuse)

Methodology

Methoda Computers Ltd

Knowledge Management

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www.methoda.com